Guest reviews

                                                Location
                                                1188 Reviews
                                            
9.8 /10

                                                Breakfast
                                                465 Reviews
                                            
8.9 /10

                                                Service
                                                754 Reviews
                                            
9.2 /10

Latest reviews from our guest surveys

08.03.2024

10/10

Excellence is you behavior

Hotel reply

Dear Lazar Constantin M., thank you for acknowledging our excellent service. We strive to provide top-notch hospitality. Looking forward to welcoming you back soon. Best regards, Julia Eibensteiner Cluster Resident Manager

02.03.2024

6/10

The score above is mainly to the issue of the late check out matter. We really believe we deserve a proper compension.

Hotel reply

Dear Guy h., we appreciate your feedback regarding the late check-out matter. Please note that our policy on late check-out fees is outlined in our terms and conditions. Thank you for sharing your concerns. I will promise you that we will have a meeting with our cleaning team regarding our standards of a clean room. It is our dearest hope that you will give us a second chance to show you that we can definitely do better. Best regards Julia Eibensteiner Cluster Resident Manager

02.03.2024

10/10

01.03.2024

8/10

The hotel position is very central you can reach by walk the principal city monument and it is very closed to subway stop. Very appreciable feature for those who want to visit the city center.

Hotel reply

Dear guest, thank you for highlighting our hotel's central location near key city attractions and the subway stop. We are delighted that you found it convenient for exploring the city. We hope to welcome you back soon. Best regards, Julia Eibensteiner Cluster Resident Manager

26.02.2024

10/10

Perfect location. Great breakfast. Comfortable, warm and spacious room. Very clean. Comfortable beds. Duvet covers not tucked under the mattress what I very appreciate.

Hotel reply

Dear Sasa P., thank you for your positive review! We are delighted to hear you enjoyed our perfect location, great breakfast, and comfortable rooms. Your feedback on the duvet covers is appreciated. We look forward to welcoming you back soon. Best regards, Julia Eibensteiner Cluster Resident Manager

24.02.2024

9/10

23.02.2024

9/10

23.02.2024

9/10

I really enjoy my stay I have a 5 star review also on booking.com. I am planning to come back

Hotel reply

Dear Karine, Thank you for choosing Austria Trend Hotel Europa Wien for your stay. We appreciate your positive feedback and are delighted to hear that you enjoyed your time with us. We look forward to welcoming you back in the future. Kind regards, Julia Eibensteiner Cluster Resident Manager

23.02.2024

10/10

19.02.2024

9/10

The location of your hotel in the city centre was perfect for my work, the room was very comfortable (maybe just a bit too warm at times) and the breakfast in restaurant was excellent. Staff always friendly with their greetings, plenty of food variety, and great filter coffee! Was very happy withy my stay at your hotel.

Hotel reply

Dear Peter, Thank you for choosing Austria Trend Hotel Europa Wien for your recent stay in the city centre. We appreciate your positive feedback regarding our convenient location and comfortable rooms. We are glad to hear that you enjoyed our excellent breakfast and the friendly greetings from our staff. Your satisfaction is our priority, and we are delighted that you had a pleasant stay with us. We have taken note of your comment regarding the room temperature and will consider it for future improvements. We look forward to welcoming you back in the future. Best regards, Julia Eibensteiner Cluster Resident Manager

18.02.2024

10/10

alles super

Hotel reply

Lieber Cosmin, vielen Dank für Ihr positives Feedback! Es freut uns zu hören, dass Sie mit Ihrem Aufenthalt bei uns im Austria Trend Hotel Europa Wien zufrieden waren. Bei weiteren Fragen oder Anliegen stehen wir Ihnen jederzeit gerne zur Verfügung. Mit freundlichen Grüßen, Julia Eibensteiner Cluster Resident Manager

16.02.2024

10/10

Everything was perfect as l mentioned earlier in the survey. Only two comments you need better wifi connection inside of the rooms and for me personally the mattress wasn’t very comfortable

Hotel reply

Dear Ahmed A., Thank you for choosing Austria Trend Hotel Europa Wien for your recent stay. We appreciate your positive feedback and are glad to hear that you had an overall pleasant experience. We have taken note of your comments regarding the wifi connection and the comfort of the mattress. Your feedback is valuable to us and we will take it into account as we strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Warm regards, Julia Eibensteiner Cluster Resident Manager

15.01.2024

9/10

Thank you for a room upgrade. Me and my daughter had a lovely stay. Hotel had a perfect location. Room was beautiful and cleaned well, bed was comfortable. Lots of tv channels, thou we didnt find many in English. Everything was perfect for us to enjoy the stay and Vienna. Definetely will be back! Kind regards Marge

Hotel reply

Dear Marge, Thank you for taking the time to share your feedback with us. We are delighted to hear that you and your daughter had a lovely stay at Austria Trend Hotel Europa Wien. It is great to know that you enjoyed the perfect location and found the room beautiful and well-cleaned, with a comfortable bed. We apologize for any inconvenience caused by the limited English TV channels. We appreciate your kind words and look forward to welcoming you back in the future. Best regards, Daniel Winkler Assistant Manager

19.12.2023

8/10

Generally i am happy to be there as it was my second visit and I stayed 7 days at my first visit. i will come again. location is very good to stay and there are friendly employees. However for my opinion; -Room needs might checks earlier -Cheese option might increase at the breakfast as it is main item for our culture. -For the reception; mini bar was said to be free, it was charged . This is not imported , i paid in the end but I asked and got the answer that there is a mistake, but you should be more carefully.

Hotel reply

Dear Ms Dincer, Thank you for sharing your feedback. We are glad that you have had a nice stay, even if there are a few things not as good as they should be. We always strive for a very high guest satisfaction and therefore feedback like yours is extremely important for us to constantly improve our service. It is our hope to welcome you back to our hotel! Best regards Daniel Winkler Assistant Manager

19.12.2023

10/10

Had a very lovely short stay. I wanted to be central, but away from the noise, and was happy to stay on my favorite square. Would definitely stay again, if it is available on my next trip. Had a lovely view over the square. The staff were friendly and helpful, breakfast was great with many options, and would recommend to anyone wanting somewhere central and quiet to stay.

Hotel reply

Dear Mrs Burns, Thank you very much for your fantastic review. We are happy to see that your stay was a pleasant one again and we hope to welcome you back again soon. Best regards Daniel Winkler Assistant Manager

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