Guest reviews

                                                Service
                                                472 Reviews
                                            
8.5 /10

                                                Location
                                                477 Reviews
                                            
7.6 /10

Latest reviews from our guest surveys

10.05.2024

9/10

30.04.2024

9/10

29.04.2024

8/10

18.04.2024

9/10

08.03.2024

10/10

27.02.2024

10/10

25.02.2024

9/10

Alles ok

Hotel reply

Sehr geehrter Herr Biedermann, vielen Dank für Ihre Bewertung. Es freut uns zu hören, dass alles in Ordnung war. Mit freundlichen Grüßen, Austria Trend Hotel Salzburg Messe

17.02.2024

10/10

16.02.2024

8/10

09.02.2024

8/10

26.01.2024

7/10

28.12.2023

6/10

It was ok, but it can be Good. I was disappointed as house keeping was not done properly and not at all good to see bed bug in the room. I informed same during check out and asked for a compensation then the discussion with the person at reception did not go well. Initially he was not ready to compensate me and he was asking me they would have changed the room if I speak to them. Over all there are no if and but’s in this situations, there was a problem in my room and I have all the right to ask for compensation

Hotel reply

Dear Guest, We sincerely apologize for the inconvenience during your stay. Your concerns about housekeeping and the presence of bed bugs are taken seriously. We regret any frustration at the reception and will address the issues promptly. We appreciate your feedback and hope to have the chance to make it right in the futur. Sincerely, Your Austria Trend Hotel Messe Salzburg

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