Guest reviews

                                                Location
                                                1334 Reviews
                                            
9.5 /10

                                                Service
                                                1102 Reviews
                                            
9.1 /10

Latest reviews from our guest surveys

10.07.2019

10/10

Very happy with everything

Hotel reply

Dear Guest, many thanks for talking time to write us your feedback after your stay in our Hotel Rathauspark. We are very glad that you enjoyed your stay with us and all your impressions were good. We are looking forward welcoming you soon again. Best regards from Vienna, Julia Frey, Administrative Assistant, for the Team of Hotel Rathauspark

10.07.2019

10/10

09.07.2019

10/10

09.07.2019

10/10

Excellent hotel,excellent staff..great location !i will definitely come back.

Hotel reply

Dear Guest, Thank you for the lovely review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Nina Rettensteiner, Congress-and Eventmanager, for the Team of Hotel Rathauspark

09.07.2019

10/10

Excellent hotel, with a wonderful location, near the metro and the historical center of the city, the Hofburg, the Museumquartier. Very helpful staff and comfortable room (maybe a bit small). We took advantage of an offer -by Booking.com- and could benefit of a wonderful hotel in a very good price.

Hotel reply

Dear Guest, Thank you for your nice words and the great review of our hotel! We will share your feedback with our team. We are glad that you enjoyed our beautiful city and your stay. We hope to see you again very soon. Kind regards, Nina Rettensteiner, Congress- and Eventmanager, for the Team of Hotel Rathauspark

09.07.2019

10/10

08.07.2019

10/10

This is my favourite hotel in Vienna. The location is excellent, quiet and close to many beautiful buildings yet only a few minutes away from the centre and St Stephens. All Staff are genuinely very friendly, rooms very comfortable and clean. Reception staff particularly helpful with general queries. I shall be back again!

Hotel reply

Dear guest, wow, your nice Feedback sounds great. We appreciate your information and will share it with our team. Thank you very much! Kind regards Nina Rettensteiner, Congreß- and Eventmanager for the team of Hotel Rathauspark

08.07.2019

10/10

It was e very pleasant stay The room was very clean The staff was very nice and helpful The breakfast was excellent And it was at the center of the city

Hotel reply

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed our service and your stay. We hope to see you again very soon. Sincerely, Nina Rettensteiner, Congress- and Eventmanager, for the team Hotel Rathauspark

07.07.2019

10/10

07.07.2019

10/10

An excellent hotel in a very good location close to downtown Vienna. Helpful and friendly staff. Very good quality breakfast.

Hotel reply

Dear Guest, Thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon in our beautyful city. Kind regards, Nina Rettensteiner, Congress- and Eventmanager, for the Team of Hotel Rathauspark

06.07.2019

10/10

You could include a table in the rooms. It was difficult to work on my computer editing pictures during my stay.

Hotel reply

Dear Guest, thank you for the nice Review and your importend feedback of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon at our Hotel Rathauspark. Kind regards, Nina Rettensteiner, Event- and Congressmanager for the team of Hotel Rathauspark

05.07.2019

8/10

Very good place, especially because of the localisation. You should improve the breakfast time with a larger choice in sweet. For me, i'll come black here if I have to

Hotel reply

Dear guest, Thank you for the great review of our hotel! We are very grateful for your opinion and suggestions to improve our Services and will take care of them. It is very good to know, you enjoyed your stay and we hope to see you again very soon. Sincerely, Bettina Nitsche, Quality Supervisor, for the team of Hotel Rathauspark

05.07.2019

10/10

It was wonderful expierence. Thank you. Very good location, service and breakfast. Very friendly and professionaly staff.

Hotel reply

Dear guest, thank you for choosing our Austria Trend Hotel Rathauspark for your travels to Vienna and taking time for your nice review. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Kind regards from Vienna, Nina Rettensteiner, Event- and Congressmanager, for the Team of Hotel Rathauspark

04.07.2019

8/10

Nice hotel with great location and much needed air conditioning. Room looked like they rushed to prepare - garbage not emptied and floor not swept. It was fine the next few days. Would definitely return next time in town.

Hotel reply

Dear guest, thank you for the great review of our hotel! We are also grateful for the feedback concerning your first impression of the room and will take care of your information together with our housekeeping team. We wish to welcome you again pretty soon, sincerely yours, Bettina Nitsche, Quality Supervisor, for the team of Hotel Rathauspark

26.06.2019

4/10

we have been unlucky: the coffee-machine in this bedroom 606 was out and we were suffering a water leak from the air conditionning….and during 2 hot days we had to switch off the air conditionning

Hotel reply

Dear Guest, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We will take these points to learn for the future and improve the communication in the Team and also with our guest. The coffee-machine works fine, it was just a misunderstanding in the handling and we are totally sorry for it. Concerning the aircondition we do apologise again, but it was not possible to fix it on the weekend, We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Bettina Nitsche, Quality Supervisor, for the ´team of Hotel Rathauspark

24.06.2019

8/10

it was a pleasant stay at the hotel. ee had a wonderful time in wien.

Hotel reply

Dear guest, thank you for choosing our Austria Trend Hotel Rathauspark for your recent travels to Vienna and taking time for your absolute positive review. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Best regards from Vienna, Nina Rettensteiner, Event- and Congressmanager, for the Team of Hotel Rathauspark

24.06.2019

8/10

Room 220 was not worth calling it a twinroom. Bed against the wall so that one person couldn't get out of the bed at his site. The price of 200€ was much overraited.Maybe we should have asked an other room but we don't make complains. Next time we probably will.

Hotel reply

Dear Guest, thank you for the kind review of our hotel! We appreciate to have found a solution right on spot like another room. The rooms in the same category are also different and in case we are able to offer a room change our team at the front-office is able to show you another room depending on the booking situation, because afterwards it is difficult. Hopefully you enjoyed your stay and we would be happy to welcome you again with us pretty soon, kindest regards, Bettina Nitsche, Quality Supervisor, for the team of Hotel Rathauspark

21.06.2019

6/10

The staff in reception knows that I don't speak German one of them insisted on speaking only German. Your hotel says we speak your language put actually it doesn't. The rooms do not have body lotion, hygiene kit etc. I had to ask for them each time I needed cotton pad or cotton buds, they have to be placed every time they finish, in all 4 star hotels. If I wanted that service I would have stayed in 3 or no star places. The hotel is definitely not a 4 star.

Hotel reply

Dear guest, thank you very much for your time to write your feedback here.We are very sorry your review does not match with many others. We try to learn from your Information and improve our service for the future. We try to fulfil our guest's wishes. Our team speaks a lot of languages, but maybe your mother tongue was not included. Hopefully we found a way to communicate between each other to find the best solution on spot. Special guest supplies depend also on the booked category, but we will take care of this point to work on our internal communication. We hope you arrived at home fine and remain, with kindest regards, Bettina Nitsche, Quality Supervisor, for the team of Hotel Rathauspark

09.06.2019

10/10

Most accommodating staff. They went out of their way to ensure that I was satisfied with the room. The room was very comfortable. I have not rated the bar as I don't drink hence I did not use the services at the bar.

Hotel reply

Dear Guest, first of all we would like to thank you for staying in our hotel and sending us your valuable feedback. It is very important for us that you have felt comfortable in our house and we could offer you the optimal starting point for your stay in Vienna. We are happy that you liked your stay. We wish you all the best. Kindest regards from Vienna, Julia Frey, Administrative Assistant, for the Team of Hotel Rathauspark

22.05.2019

8/10

The hotel is very well situated. The staff is very pleasant and delivers good services and information. The room was confortable and well equiped. We fully enjoyed our stay and will definitely recomend Trend Hotel Rathauspark to our friends.

Hotel reply

Dear Guest, thank you very much for the great review of our Austria Trend Hotel Rathauspark! We are very glad that you enjoyed your stay with us and hopefully also in Vienna. We are looking forward welcoming you and your friends soon again in future. Until then we wish you all the best. Kindest regards from Vienna, Julia Frey, Administrative Assistant, for the Team of Hotel Rathauspark

18.05.2019

2/10

Both of my two shirts came back damaged in the same place from dry cleaning. No food available in late evening. Minibar has very limited selection. Breakfast was decent. On the pillows was a nice document describing the different styles of pillow the hotel was providing, but my room had none of these pillows. Disappointing.

Hotel reply

Dear Guest, thank you for taking the time to share your feedback. While we wish you had a better experience, but here a few points come together in an unlucky way. We have not been able to conact the dry cleaning around 7.a.m., because they are still closed. We cancelled your bill for the cleaning of all your clothes immediately and contacted the company later to clear the incident. As you wish special pillow from our pillow menu presented in the room, it is necessary to contact our team at the reception desk. For all further details feel free to contact us personally. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Hopefully you enjoyed your stay in Vienna, sincerely yours, Bettina Nitsche, Quality Supervisor, for the team of Hotel Rathauspark

17.05.2019

8/10

Everything was perfect our only complaint was the quality of the bed mattress it was so soft we were sinking so could not enjoy our sleep. The staff were always extremely helpful even late at night. Thank you

Hotel reply

Dear Guest, thank you for your message here. We are grateful for all details to improve our services. We hope you enjoyed your stay in Vienna and maybe we are able to welcome you again. Hopefully you arrived at home well and kept a lot of good memories, too. Kindest regards from Vienna, Nina Rettensteiner, Congress-and Eventmanager, for the team of Hotel Rathauspark

10.05.2019

10/10

The hotel is in an ideal location near to many attractions sites. The accommodation was really perfect and clean and the staff very accommodating

Hotel reply

Dear Guest, thank you for talking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards, Julia Frey, Administrative Assistant, for the team of Hotel Rathauspark

09.05.2019

10/10

Tolles Hotel in toller Lage!

Hotel reply

Lieber Gast, herzlichen Dank, dass Sie sich die Zeit für Ihre konstruktive Bewertung genommen haben. Es freut uns sehr zu lesen, dass es Ihnen bei uns so gut gefallen hat. Es ist uns sehr wichtig, dass sich unsere Gäste gut betreut fühlen und Ihren Aufenthalt genießen können. Wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen und wünschen Ihnen bis dahin alles Gute. Liebe Grüße aus Wien, Julia Frey, Verwaltungsassistentin, für das Team im Hotel Rathauspark

28.04.2019

8/10

Disappointed that the double bed was pushed into the corner of the room and there was only one bedside cabinet and lamp. I guess it was really a single room. Staff were all very friendly and helpful. Thought the breakfast was very average for 17 euros. Much better value at the local cafes. Room was very quiet, clean and comfortable and the location was excellent.

Hotel reply

Dear Guest, thank you for taking the time to send your feedback. We have different room categories and sizes. Maybe a room change would have been a good option for you on spot, but this decision depends also on the booking situation. In any way we hope you keep Vienna in your best memories and we may welcome you again in the future. Kind regards, Nina Rettensteiner, Congress- and Eventmanager, for the team of Hotel Rathauspark

26.04.2019

6/10

The location is really great and the reception desk very efficient. But we were given a double room in the loft, which was too small for two people. It is absolutely unacceptable, especially at that price.

Hotel reply

Dear guest, thank you for taking the time to share your feedback. We have different room categories and sizes. Maybe a room change would have been a good option for you on spot, but this decision depends also on the booking situation. In any way we hope you keep Vienna in your best memories and we may welcome you again in the future. Sincerely yours, Bettina Nitsche, Quality Supervisor, for the team of Hotel Rathauspark

26.04.2019

8/10

Very nice hotel, located in the city centre of Vienna, just a little distance from Rathaus and subway. Our room was big, comfortable and clean. Breakfast was rich.

Hotel reply

21.04.2019

10/10

The friendliness of the staff is the highlight of the hotel. They were very kind and helpful. The breakfast was outstanding, probably the best one I had in this hotel category. The choice of food and the quality was too notch. I particularly enjoyed the crunchiness and savor of breads selection and the freshness of juices.

Hotel reply

Dear guest, thank you for your great review. We are totally happy to read your comment and will share it with our team. We are very proud our team was helpful and efficient for you and you liked our breakfast buffet. Good to know, you enjoyed your stay and hope to see you again very soon. Thank you again and truly yours, Bettina Nitsche, Quality Supervisor, for the team of Hotel Rathauspark

20.04.2019

6/10

The hotel location is good but they don’t have their own parking area, so I had to park in public park for a 25 € a day and I booked a standard room and it was very small with small bath room.

Hotel reply

Dear Guest, thank you for taking the time to share your feedback. Austria Trend Hotel Rathauspark is situated in the first destrict within walking distance to lots of sights. It is an old original building and so there is no garage inside. We organised a cooperation with a garage close by and so we are able to offer a special rate to our guest, which is definetely much cheaper than for other tourists in the city-centre We offer different room categories and we always try to find the best solution for our guest depending on the booking situation right on spot. Maybe a room change would have been a good Option for your? We hope to welcome you back to our hotel very soon! Sincerely, Bettina Nitsche, Quality Supervisor, for the team of Hotel Rathauspark

19.04.2019

10/10

Pleasant family room, great breakfast

Hotel reply

Dear Guest, Thank you for the great review after your stay in our Austria Trend Hotel Rathauspark! We are glad that you enjoyed your stay with us in one of our family rooms as well our substantial "Morgenstund" breakfast buffet, which includes lots of fresh fruits, freshly baked croissants, pastries and bread, regional food products, 100% organic coffee, tea and muesli from Sonnentor and a wide selection of delicacies. We are looking forward welcoming you soon again. Best regards from Vienna, Julia Frey, Administrative Assistant, for the team of Hotel Rathauspark

14.04.2019

8/10

Overall I had a very nice stay. The room was comfortable and clean and the hotel was conveniently located. My one complaint was the noise at night. My room was on the first floor and was open to the lobby. Some guests were drinking and talking until 3am and the noise woke me up.

Hotel reply

Dear Guest, first of all we would like to thank you for staying in our Austria Trend Hotel Rathauspark and sending us your valuable feedback. We are very pleased with your words of praise for our good location and our comfortable and clean rooms. and our friendly staff. As a valued guest thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Vienna! Kindest regards from Vienna, Julia Frey, Administrative Assistant, for the Team of Hotel Rathauspark

06.04.2019

10/10

Very pleasant room with comfortable beds. Friendly staff and ideal location. Some confusion on website as to which rooms had tea and coffee making facilities.

Hotel reply

Dear Guest, thank you so much for taking your time sharing your wonderful review after your stay at our Austria Trend Hotel Rathauspark. It was a huge pleasure for us having you as our guest! We are very happy to hear that you were absolutely satisfied with everything in our hotel, especially with your room, the location and also with our staff members. We will definitely hand over your kind words to them. Thank you very much for choosing our Austria Trend Hotel Rathauspark for your stay in Vienna and we are looking forward to welcome you soon again a sour guest! Till then we wish you all the best! Best regards from Vienna, Julia Frey, Administrative Assistant, for the team of Hotel Rathauspark

27.02.2019

10/10

WE HAD A MOST ENJOYABLE STAY AT YOUR HOTEL, A SPOTLESS CLEAN HOTEL WITH VERY HELPFUL AND PLEASANT STAFF. THE BREAKFAST WAS VERY VARIED AND OF EXCELLENT QUALITY. THE BED WAS VERY COMFORTABLE AND I HAD A GOOD NIGHTS SLEEP EVERY NIGHT. MY ONLY NEGATIVE POINT, ALTHOUGH MINOR , I WOULD HAVE LIKED TO HAVE COFFEE-TEA MAKING FACILITIES. I WOULD CERTAINLY RETURN TO YOUR HOTEL NEXT YEAR WHEN WE ATTEND THE SAME EVENT AGAIN.

Hotel reply

Dear Guest, thank you for the great review of our hotel! It is very good to know you found your stay with us fine and comfortable and we will share this comment with our team. Hopefully we are able to welcome you again with us soon, sincerely, Bettina Nitsche, Quality Supervisor, for the team of Hotel Rathauspark

26.02.2019

8/10

I would definitely recommend a stay at the Austria Trend Rathausplatz. It was a lovely building, very clean rooms and helpful staff. The location was perfect for the Christmas Market and easy to navigate via the nearby public transport. The only negative is: the bar available to guests appears to be an after thought - too small and unwelcoming. This still wouldn't stop me visiting again! Thanks very much.

Hotel reply

Dear Guest, thank you for the great review of our hotel! We are happy you liked your stay in Vienna and with us. For a drink in the evening we recommand also our lobby lounge close by the reception with a great variety of books to rent. Maybe this would be a good option for your next stay with us. We look forward to your next trip to Vienna. Sincerely, Bettina Nitsche, Quality Supervisor, for the team of Hotel Rathauspark

28.01.2019

8/10

Hi We had a wonderful stay . However there were some things that didn't work out ( no fruit and no complimentary drink ) The room was wonderful but there should be more instructions on the air conditioning and the towel heater etc ( these are small matters ) The breakfast was wonderful I will definitely use the hotel in the future and I have already made recommendations to colleagues Thank you

Hotel reply

Dear Guest, Thank you for the great review of our hotel! We are grateful for your feedback to improve our performance. Thank you for your stay with us, as well as your recommendations. Hopefully we are able to welcome you again with us and in Vienna soon, yours sincerely, Bettina Nitsche, Quality Supervisor, for the team of Hotel Rathauspark

21.01.2019

4/10

Bring electrical kettle by yourself or pay 10 euro times your stay nights.

Hotel reply

Dear Guest, thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve and also overthink the current standards also concerning the equipment of and guest supplies in the room. We prefer to have found a solution right on spot. Hopefully you arrive at home well and thank you again for your stay with us Sincerely, Bettina Nitsche, Quality Supervisor, for the team of Hotel Rathauspark

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