Guest reviews

                                                Location
                                                1653 Reviews
                                            
9.6 /10

                                                Service
                                                1379 Reviews
                                            
9.2 /10

Latest reviews from our guest surveys

17.03.2020

8/10

13.03.2020

10/10

13.03.2020

10/10

Great experience. Close to the city.

Hotel reply

Dear Guest, thank you so much for taking the time to sharing this great ranking after your stay in our hotel. We are very glad that you enjoyed your trip in Vienna with us. We are looking forward welcoming you soon again. Kind regards and all the best for you, Julia Frey, Human Resources, for the team of Hotel Rathauspark

10.03.2020

10/10

Great value for money! Close to public transportation and many sights. The staff is very friendly and helpful. The rooms are thoroughly cleaned on a daily basis. Make sure you grab a bite from the breakfast buffet!

Hotel reply

Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! All the best, Julia Frey, Human Resources, for the Team of Hotel Rathauspark

10.03.2020

10/10

10.03.2020

10/10

10.03.2020

8/10

Nice four-star hotel with well furnished rooms. The staff were very friendly.

Hotel reply

Dear Guest, many thanks for your feedback for Austria Trend Hotel Rathauspark! We are glad that you enjoyed your stay with us, as well as the location, very close to all interesting points in Vienna and not far away from public transport. We are also happy that you liked our organic buffet with local specialties. We hope to see you again soon in our beautiful city! Kind regards, Julia Frey, Human Resources, for the team of Hotel Rathauspark

07.03.2020

10/10

Hotel was great i enjoyed my stay. Staff were friendly and the place was clean. Would stay here again

Hotel reply

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely and all the best, Your Hotel Rathauspark-Team

06.03.2020

8/10

05.03.2020

10/10

Thanks a lot for everything! It was great staying

Hotel reply

Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home, Julia Frey, Human Resources, for the team of Hotel Rathauspark

05.03.2020

8/10

03.03.2020

8/10

It was just a short one night stay, but we found the hotel very clean, and certainely will come again. Location is very good to walk to the city center.

Hotel reply

Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home, Julia Frey, Human Resources, for the team of Hotel Rathauspark

04.02.2020

6/10

We had a lovely trip and thought Vienna was amazing. The room we selected was small, but we were disappointed at how small it was. The bed was positioned sideways on the wall and it was really too small for 2 people. We thought surely this should be a single person room. The bed was also really uncomfortable and made it hard to sleep well. If one person moved the whole bed bounced. The service in the hotel was fantastic! Breakfast was also super and the staff were really helpful, friendly and kind. The hotel and rooms were also superbly clean! The hotel has a beautiful facade and it’s well situated for walking around the city. I hope this feedback is useful. Thank you

Hotel reply

Dear guest, thank you for your time and the review here. We are happy you enjoyed your stay and spent great vacation in our beautiful city. We are also sorry about your room and wish to have found a better solution right on spot. We kindly ask to get to the reception desk and depending on the current booking situation they will find another option for you. We are grateful you tried out our breakfast buffet and had a good start into the day in Vienna. Hopefully we are able to welcome you again, we remain, with kind regards, Bettina Nitsche, Quality Supervisor, for the team of Hotel Rathauspark

02.02.2020

10/10

Great location. Friendly staff. What I loved most was the complimentary mifi that you could take along with you out and this not get stranded

Hotel reply

Dear Guest, Thank you for your great review! It is extremely gratifying for us that we were able to meet your expectations and that you enjoyed your stay in our house. We are particularly happy about your great rating here. Satisfied guests are our most valuable possession and this always proves to be correct. It is a pleasure for us to welcome you again during your next stay in Vienna. Kind regards Nicole Mandl, General Manager and your team from the Austria Trend Hotel Rathauspark

02.02.2020

10/10

We very enjoyed. The hotel and the room very nice. The service is excellent. The people were very nice and helped us with every thing we needed. Thank you very much

Hotel reply

Dear Evelkin Y., thank you for your extremely positive review! It is very gratifying for us that you have felt so comfortable in our house and that we were able to offer you the ideal starting point for your stay in Vienna. The opinion of our guests is very important to us, because we would like to improve in every respect in order to enable our valued guests to feel even more comfortable during their stay. We were delighted to receive your words of praise from our dedicated employees. It is already a pleasure for us today to be able to welcome you again during your next stay in Vienna. Your Austria Trend Hotel Rathauspark Team and Nicole Mandl, General Manager

04.01.2020

8/10

Nice 4 night stay in a comfortable spacious suite on 3rd floor. Located in nice quiet area but within easy walking distance of several restaurants and main sights as well as tram and underground transport. At busy times the breakfast room tables are rather close together for a buffet situation, when you are up and down quite a bit. Reception staff very friendly and helpful, but seemed to be unaware of certain one-off things happening very nearby! Guess that depends on which member of staff you speak with.

Hotel reply

Dear Guest, Thank you for your feedback and your hint about our staff! We are glad that you enjoyed your stay, our central location and hope to see you again very soon. Sincerely, Nina Rettensteiner, Congress- and Eventmanager, for the Team of Hotel Rathauspark

01.01.2020

8/10

Clean and tidy hotel with everything you need when you visit a city. Quiet area but still close to everything. Very polite staff, everybody englishspeeking. You dont stay much in your hotelroom. But if you do and want to look at TV you will be in trouble because almost every channel is germanspeeking.

Hotel reply

Dear Guest, thank you for your very positive review! It is very gratifying for us that you have felt so comfortable in our house and that we were able to offer you the ideal starting point for your stay in Vienna. The opinion of our guests is very important to us, because we would like to improve in every way in order to enable our valued guests to feel even more comfortable during their stay. We would be happy to welcome you again and wish you all the best until then. Best regards Nicole Mandl General Manager

29.12.2019

2/10

Room too basic!! Dont expect anything from the room!!! No coffee or tea, no bottled water and not even a kettle. The room has only one socket and is under the side table of the bed. Each time when we want to charge phone we have to pull the table out and bend to reach for the socket. Is in such an inconvenience place. And if you need to use more than one socket you have to unplug the lamp and will make the room very dim as there is no ceiling light at all. Though the exterior building is beautiful and location quite good but I am sure there are other hotels which offer better facilities in that area. The room is tiny. No space for luggage at all. Our bathroom door has 3 folds but only one part can be opened. We have to squeeze through one third of the door. I have attached photos of the door at the booking.com website. I have also asked your housekeeper to take a look at the door but nothing has been except we have to squeeze through the tiny opening of the door. Definitely wont recommend to anyone!!!

Hotel reply

Dear guest, thank you for your comment here even if we are totally sorry about your disappointement and appreciate to have found a solution right on spot. We are happy you stayed with us and are also very grateful for all the details here, because we prefer to learn for the future. We have different room categories and depending on the booked category the room is equipped a little bit different concerning the guest supplies like coffee- and tea set etc. We always ask our guest to contact our reception team for all special wishes.Of course it is possible to organise a kettle in the room, as requested.To find a quick way for the sockets we would suggest to give to you an extension cable into the room, with additional sockets, but unfortunately we have not been informed about your wish. Renovation in part of the rooms is already on the plan for the future, but we prefer to have offered you options also during your stay like a change into another room. We will also take care of the mentioned issue of the bathroom door immediately. Hopefully you kept a lot of fine memories from you vacation and arrived safe at home. Kindest regards from Vienna, Bettina Nitsche, Quality Supervisor, for the team of Hotel Rathauspark

26.12.2019

8/10

We enjoyed our stay...……..our room was perfect and the hotel is very conveniently located. Room was on the 6th floor - we used the stairs as it tended to be quicker than waiting for the lift. Chose to eat breakfast at the really wonderful local Café Landtmann.

Hotel reply

Dear guest, thank you very much for taking the time for your constructive assessment. We are very happy to read that you enjoyed your stay with us. It is very important to us that our guests feel well looked after and can enjoy their stay. We would be happy to welcome you again and wish you all the best. Best regards Nicole Mandl Resident Manager Austria Trend Hotel Rathauspark

16.12.2019

8/10

A comfortable and welcoming hotel, with very friendly staff and a good substantial breakfast. Very conveniently located for the Christmas Market, City Hall and Parliament, with plenty of bars, cafes and restaurants close by.

Hotel reply

Dear Guest, Thank you for the good review of our Hotel and the hint about the bar and our Lobby lounge! We will discuss it in our next meeting. We are glad that you enjoyed your stay and hope to see you again very soon. Merry Christmas to you and your family, Nina Rettensteiner, Congress- and Eventmanager for the Team of Hotel Ratahuspark

15.12.2019

8/10

Location is perfect, next to the Rathaus, and easily accessibly via U. Easy to get to and from the airport via public transport (CAT). Main sites and attractions very easily accessible on foot.

Hotel reply

Dear guest, wow what a nice review. Thank you so much for it. We are totally happy you mentioned central location. Our team is working hard day by day and so we know we are alredy on the right way. We hope to see you again very soon. Merry Christmas, Nina Rettensteiner, Congress- and Eventamanger, for the team of Hotel Rathauspark

14.12.2019

10/10

Excellent location; walk to many restaurants and shops; went to Christmas markets very near. Easy to walk to most places; many ways of transportation. Highly recommend this hotel.

Hotel reply

Dear guest, We thank you very much for this great feedback. We are very pleased that you liked the location of our Hotel, our service and you enjoyed the short and easy walk to the various attractions. We always wish to find a solution for our guest right on spot. Hopefully we are able to welcome you again in Vienna and maybe with us. Merry christmas, Nina Rettensteiner, Congress- and Eventmanager, for the team of Hotel Rathauspark

29.11.2019

10/10

The hotel is very clean, the people are very helpful, the breakfast was very riche, the room big and comfortable with everything you need. The place is very good, just few steps from the christmas market and 8 minutes walk to the city center. Just the parking is an issue, but not a problem. Thank you

Hotel reply

Dear Karim, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Sincerely, Nicole Mandl & the Rathauspark - team

23.11.2019

10/10

I really like the room. Perfectly working heating, double windows keeping all noise and cold outside. It was my second time in this hotel and I love everything about it. Thank you

Hotel reply

Dear guest, many thanks for your great review here. We are happy about it and will share it with our team. Our breakfast-buffet with typical local and organic food takes care for a good start into the new day and the situation to the city centre is helpful for your individual sightseeing tour. Kindest regards and hopefully until your next stay with us, Nina Rettensteiner, Congress- and Eventmanager, for the team of Hotel Rathauspark

14.11.2019

6/10

Ordered double bed and got twin. Promised to change it but never did.

Hotel reply

Dear guest, thank you for taking the time to share your feedback. We are sorry to hear about the situation concerning twin and double room. We kindly ask to get to the reception desk to let them know, but it Looks like the wish was forgotten. We are totally sorry about it and do apologize afterwards, because this circumstance does not match with our high quality standards. Our team usually takes care of all guest's wishes and try to fulfil the as quick as possible. It would be fine to welcome you again soon with us, Sincerely yours, Bettina Nitsche, Quality Supervisor, for the team of Hotel Rathauspark

03.11.2019

10/10

The hotel was excellent. Location was perfect. The staff was pleasant and helpful. The breakfast offered great choice. The bed was comfortable and it was terrific value for money.

Hotel reply

Dear guest, wow what a great review. Thank you so much for it. We are totally happy you mentioned our breakfast buffet and enjoyed it that much. Our team is working hard day by day and so we know we are alredy on the right way. We hope to see you again very soon. Kindest regards from Vienna, Bettina Nitsche, Quality Supervisor, for the team of Hotel Rathauspark

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