Confidentiality

How we protect your privacy

At Verkehrsbüro Hotellerie GmbH, we have a strong commitment to respecting our users' concerns about privacy. Therefore, we take appropriate measures to protect personal information collected from users of our website in accordance with the Austrian "Federal Act concerning the Protection of Data". Personal information provided by you when making a request on our website is used exclusively for the purpose of responding to and processing your request. As a matter of course, we commit ourselves to not selling or renting personal details that have been passed on to us to any third parties (except where it would be necessary to properly process your request).

Cookies

This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will usually be transmitted to and stored by Google on servers in the United States. If the IP anonymization on this website has been activated, this IP address will be abbreviated in advance by Google within the member states of the European Union or in other countries outside of the European Union who are signatories to the Agreement on the European Economic Area. Google will use the information generated for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, this may prevent you from using all the features of this website. You can also prevent the recording of the data collected by the cookie with respect to your use of the website (including your IP address), as well as the processing of this data by Google, by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

Links to third-party websites

Our website may contain links to third parties' websites. Please note that we are not responsible for the collection, use, maintenance, sharing or disclosure of data and information by such third parties.

Facebook

With your permission, our website utilizes the Conversion Tracking Pixel service of Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA (“Facebook”). This tool allows us to follow the actions of users after they are redirected to our website by clicking on a Facebook advertisement. We are thus able to record the efficacy of Facebook advertisements for statistical and market research purposes. The collected data remain anonymous. This means that we cannot see the personal data of any individual user. However, the collected data are saved and processed by Facebook. We are informing you on this matter according to our information at this time. Facebook is able to connect the data with your Facebook account and use the data for their own advertising purposes, in accordance with Facebook’s Data Use Policy found under: https://www.facebook.com/about/privacy/. Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. In addition, a cookie will be saved onto your computer for these purposes. Please click here if you would like to revoke your permission: https://www.facebook.com/ads/website_custom_audiences/.

Securing the transmission of information

Whenever it is necessary for you to enter personal information online, we use an encrypted transmission method (SSL) to protect your confidential information.

"SSL" stands for "Secure Socket Layer". When accessing a secure server, the first characters of the site address will change from "http://" to "https://". This indicates that you are in a secure mode. In addition, you may also see one of the following icons in the lower right-hand or left-hand corner of the computer screen:

SSL Certificate AuthoritySSL creates a secure connection between a client and a server (your computer), over which any amount of data can be sent in secure mode. For using SSL, the browser and the server need what is called an SSL certificate to be able to establish a secure connection and to indicate where the server is located and who it is operated by. In order to receive such a certificate, you need a certificate issuer, who guarantees that the information given is accurate. Our secure server has been certified by the Comodo Group.

Newsletter

If you would like to subscribe to our newsletter, you are obliged to provide the following information: complete name (form of address, first name and last name), e-mail address and language. The Verkehrsbüro Hotellerie GmbH newsletter is for free and non-binding and will usually inform you once a month about special offers and competitions at the Austria Trend Hotels.

If you do no longer want to receive our newsletter, you can unsubscribe from it at any time by following the "unsubscribe" link that is in every newsletter itself.

Email Marketing

According to Section 107 para. 3 Austrian Telecommunications Act 2003 (TKG 2003) we are entitled to use the email address specified during a booking for direct marketing activities for our own similar products or services. This service is free and you can unsubscribe from it at any time.

Online Dispute Resolution

Under the following link you will find the Online Dispute Resolution platform from EU Commission:  ec.europa.eu/consumers/odr.