Guest reviews

                                                Location
                                                1492 Reviews
                                            
9.4 /10

                                                Service
                                                1170 Reviews
                                            
8.5 /10

                                                Comfort
                                                1323 Reviews
                                            
9 /10

Latest reviews from our guest surveys

06.11.2026

9/10

03.11.2026

7/10

This hotel was excellent many years ago. It is ok now, but not top. For example there was no free limonade just the glasses….Bank card terminal i mentioned before.

Hotel reply

Dear Guest, Thank you for taking the time to share your feedback and for rating your stay with us. We are pleased that you have stayed with us in the past and are sorry to hear that your recent experience did not live up to the standards you remember from previous visits. Please accept our sincere apologies for the inconvenience caused by the issues with our card payment terminals, both at reception and in the bar. We fully understand how frustrating it must have been to experience repeated payment difficulties and to have to use a different card than intended. This is certainly not the smooth and convenient service we aim to provide. We also appreciate your comments regarding the lemonade, the breakfast information during the booking process and the overall experience. Your feedback has been shared with the relevant departments so that these points can be reviewed and improvements can be made. We regret that we were unable to meet your expectations on this occasion. In this regard, we would like to inform you that the hotel is scheduled to undergo a comprehensive renovation and modernization starting next year with a new company. Your comments are very valuable to us and help us improve both our service and facilities. We hope to have the opportunity to welcome you again in the future and provide you with a much better experience. Kind regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen

03.11.2026

10/10

03.11.2026

9/10

Overall experience was good. Some minor things that I wrote in the questions before.

Hotel reply

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you had an overall good experience at our hotel. At the same time, we sincerely apologize for the inconveniences you encountered in your room. We are sorry to hear that the raised step between the bathroom and the room caused discomfort and that you hurt your toes several times. We also regret that the cleanliness around the toilet area did not meet your expectations and that you noticed an unpleasant smell. Please rest assured that we will share your comments with our Housekeeping and Maintenance teams so that these matters can be looked into and addressed accordingly. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing you with an even more comfortable stay. Kind regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen

01.11.2026

8/10

01.11.2026

7/10

Overall review is that the rating of the hotel should be less than 4,5 stars. Price for breakfast is overcharging.

Hotel reply

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your comments about our breakfast pricing and are committed to providing value for our guests. Your insights are valuable to us as we strive for excellence. Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

30.10.2026

8/10

29.10.2026

10/10

28.10.2026

10/10

I liked the hotel, my only con are carpets in rooms, imposible yo keep clean during time. Because even being clean, they look dirty

Hotel reply

Dear Guest, Thank you for your kind words regarding your stay at our hotel. We appreciate your feedback about the carpets in the rooms and understand your concerns regarding cleanliness. Your comments will be taken into account as we continuously strive to improve our guest experience. In this regard, we would like to inform you that the hotel is scheduled to undergo a comprehensive renovation and modernization starting next year. Your comments are very valuable to us and help us improve both our service and facilities. We hope to have the opportunity to welcome you again in the future. Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

23.10.2026

7/10

22.10.2026

1/10

07.10.2026

9/10

My client describes their experience as a well-located hotel with a spacious room and a very good breakfast.

Hotel reply

Dear Guest, Thank you for your positive feedback regarding your client's experience at our hotel. We are pleased to hear that the location, spacious accommodations, and breakfast met their expectations. Your comments are greatly appreciated, and we look forward to welcoming you and your clients again in the future. Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

07.10.2026

10/10

I enjoyed the view from my room to the Russian church with its golden onion globes and the vicinity to Castle Belvedere

Hotel reply

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed the beautiful view from your room and appreciated our hotel's proximity to the stunning Castle Belvedere. Thanks a lot for your feedback regarding the tea and honey. It is always our aim to provide a memorable experience for our guests. If you are planning your next trip to our exciting city, we would be delighted to be your host again. Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

07.10.2026

10/10

I enjoyed my stay very much. It was a lovely place, clean, and helpful staff. The good at the restaurant was delicious. I would stay here again.

Hotel reply

Dear Guest, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you appreciated our clean facilities, helpful staff, and enjoyed your dining experience. We look forward to welcoming you back in the future. Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

30.09.2026

10/10

One of the best hotel experiences I have had. Everything about the stay was wonderful. I will recommend the hotel to anyone visiting Vienna.

Hotel reply

Dear Guest, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you had such a wonderful experience and appreciate your recommendation to others visiting Vienna. It is our pleasure to serve you, and we look forward to welcoming you back in the future. Best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

16.09.2026

5/10

Ok. Too dark all over the lobby and rooms. Frlt dated

Hotel reply

Dear Cathy, Thank you for your feedback regarding the ambiance of our lobby and rooms. We appreciate your comments about the lighting and the overall decor. Your observations are valuable as we continue to enhance our guest experience. We would be delighted if you would give us another chance and spend your stay at the Austria Trend Hotel Savoyen once again. best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna.

14.09.2026

9/10

This hotel has been my favourite in Vienna for several years. And still it is. Wonderful rooms, great services, wonderful position, outstanding breakfast, the building is very particular, the fact that it has been a location for some movies, what it was in the past, to be so close to both a railway station and the Belvedere, etc.

Hotel reply

Dear Matteo , Thank you for your kind words and for being a loyal guest at our hotel. We are delighted to hear that you appreciate our rooms, services, and our breakfast, as well as our unique location. Your support over the years truly motivates our team to maintain the high standards you have come to expect from us. We look forward to welcoming you back on your next visit to Vienna. Best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

11.09.2026

10/10

I like the hotel and location, it’s the best. I’m always open to any communication with the hotel and would be great to get personal discounts from you. Keep up you are the best team :)

Hotel reply

Dear Kirill, Thank you for your kind words regarding our hotel and its location. We appreciate your openness to communication and your suggestion regarding personal discounts. Your feedback is valuable to us as we strive to enhance our guest experience. Best wishes, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

10.09.2026

5/10

Hotel needs a refurbishment - Pictures of prominent Guests speak for themselves - all at least 10 years back!

Hotel reply

Dear Guest, Thank you very much for taking the time to share your feedback with us. We are sorry to hear that some aspects of your stay did not fully meet your expectations. We take your comments seriously and will discuss them internally with the relevant departments. We are also pleased to share that renovation works are planned for next year, which will allow us to further improve several areas of our hotel. We sincerely hope to have the opportunity to welcome you back in the future and to provide you with an improved experience. Kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

04.09.2026

10/10

It’s totally my pleasure to stay in this hotel, and thank you for the free upgrade to the suite room. It’s spacious with clean environment inside the room, also the staff are all friendly and willing to help.

Hotel reply

Dear Wing, thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed the suite upgrade, appreciated the cleanliness, and found our staff helpful. Your positive feedback motivates us to continue delivering exceptional service. We hope to have the pleasure of welcoming you back to the Hotel Savoyen again soon. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

17.08.2026

7/10

Great location and the parking space is amazing

Hotel reply

Dear Tina, we would like to thank you for choosing the Austria Trend Hotel Savoyen for your recent stay in Vienna. Your feedback is very important for us because it helps us improve our service quality. We have discussed your Feedback in our team meeting and would like to thank you for taking your time to share your opinion with us as it helps us to take and establish improvement measures so that your next stay is even more enjoyable. We hope you enjoyed your stay even though and would feel honored to welcome you back soon! With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

13.08.2026

9/10

You sleep well in this hotel. Big room with fasilities, clean fitnessroom with hot sauna and enjoyable breakfast gives you the rest you need. 3-5 minutes from S-bahn you are in. 2 km walk and you get to the Golden Konserthall. If you love walking like I do, you reach very many historic marks easily.

Hotel reply

Dear Aku, we would like to thank you for choosing the Austria Trend Hotel Savoyen for your recent stay in Vienna. Your feedback is very important for us because it helps us improve our service quality. Therefore it is much appreciated, that you took time to rate our hotel. With this concern we would like to thank you for the feedback and sharing the experience with us. We are looking forward to welcoming you back soon at the Hotel Savoyen With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

09.08.2026

9/10

We enjoyed very much staying in this hotel. The breakfast was good. In a few days the fruits were to ripe to eat. The room was big and very clean. I would recommend that you have rooms with double bed. I mentioned in the emails that we travel with our 3 years old son that sleeps in our bed. There was no double bed and no topper on top because you don't have. Just two single beds united. In a premium room!

Hotel reply

Dear Irina, thank you for your kind feedback regarding your recent stay at our hotel. We are pleased to hear that you enjoyed the breakfast and found your room spacious and clean. We sincerely appreciate your recommendation concerning double beds. While we strive to accommodate specific requests, availability may vary, and we regret that the room setup did not meet your expectations. Your comments regarding the fruit quality will also be noted for future improvements. We value your insights and hope to welcome you and your family back soon for an even more enjoyable experience. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

16.07.2026

8/10

Great location. Air-conditioning!! Nice size rooms. Fridge in room! Decent noon checkout time. Don't have breakfast - it's VERY expensive and just a basic buffet with limited choice!! Go for room only - there are places nearby where you can have a substantial breakfast for less than half the price.

Hotel reply

Dear Les, we would like to thank you for choosing the Austria Trend Hotel Savoyen for your recent stay in Vienna. Your feedback is very important for us because it helps us improve our service quality. We have discussed your Feedback in our team meeting and would like to thank you for taking your time to share your opinion with us as it helps us to take and establish improvement measures so that your next stay is even more enjoyable. We hope you enjoyed your stay even though and would feel honored to welcome you back soon! With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

15.07.2026

9/10

I had a great stay at the Hotel Savoyen. The hotel was clean and well located, the conference services were great, and the staff was friendly and helpful. I would stay again!

Hotel reply

Dear Guest, Thank you for your kind words regarding your recent stay at Austria Trend Hotel Savoyen Vienna. We are delighted to hear that you found our hotel clean, well located, and enjoyed our conference services along with the friendliness of our staff. We look forward to welcoming you back in the future. Best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

14.07.2026

9/10

This hotel is well located in close proximity to the train station and within a reasonable walk from many interesting city sights. The dining staff in the hotel are consummate professionals, and the housekeeping staff ensures the rooms are kept tidy. The breakfast buffet has great variety, and I especially enjoyed the access to abundant coffee drinks from the machine, as well as the omelet-to-order station.

Hotel reply

Dear Elizabeth, Thank you for your wonderful feedback regarding your recent stay at Austria Trend Hotel Savoyen Vienna. We are delighted to hear that you appreciated our location, dining staff, and the variety offered at our breakfast buffet, particularly the omelet station and coffee options. Your compliments will certainly be shared with our team, as they strive to provide exceptional service. We hope to welcome you back for another enjoyable stay in the future. Best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

10.07.2026

6/10

Everytime I went back to my room, I did not know if my keycard would work.

Hotel reply

Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet your expectations. Please accept our sincere apologies for the cleanliness issues and the repeated problems with your key card. This is not the standard we aim to provide. Your comments have been shared with the relevant departments so that these issues can be addressed and prevented in the future. We appreciate your feedback and hope to have the opportunity to welcome you again and provide you with a much better experience. Kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

10.07.2026

2/10

Check that the restocked towels are actually clean. I was horrified when I went to use a towel that it had stains on it.

Hotel reply

Dear Michael, Thank you for taking the time to share your feedback. We are sorry to learn that your stay was affected by the cleanliness of your room and that the service you received did not meet your expectations. Please accept our sincere apologies, as providing a clean environment and friendly service is very important to us. Your feedback has been shared with the relevant teams and will help us improve. We appreciate your comments and hope to have the opportunity to provide you with a better experience in the future. Kind regards, Anica Bauer Direktionsassistentin Austria Trend Hotel Savoyen Vienna

25.06.2026

10/10

We are on a multiweek tour through Europe and this was a lovely find. We recently stayed 4 nights.The hotel is tastefully decorated, well organized, and the staff was wonderful. It even smelled nice throughout the property. We did not try any of the amenities, so I cannot comment on those. Location wise, it is great. There are plenty of places to eat and do some quick shopping in the immediate area. It is very close to tram and bus stops, and the neighborhood felt clean and safe even after dark. Bonus for us, it had a min fridge. With a teen in the party, we have a tendency to have food and drink stashed everywhere:) If you want to be in the middle of the main tourist areas, this may not be the best location. However, most attractions are only a short tram or bus ride away. We reserved a Superior room and it was very spacious, with two twin beds. After a couple of smaller hotel stays elsewhere on this trip, the extra space was much appreciated. The room was very quiet only every once in a while heard people above us and I think that was actually housekeeping vacuuming. My only complaint is the shower/tub combination. The tub has a very high step in and an equally high step out. I am 5'8" and found it surprisingly awkward and a little concerning. My daughter is 5'2" and a teen, and felt the same way. Neither of us has mobility issues, but we both thought a fall could easily result in an injury. We also were not fans of the half glass shower wall. No matter how we adjusted the shower head, a significant amount of water ended up on the bathroom floor. The towels in the photo were needed to keep the floor dry. Overall, we enjoyed our stay and would gladly stay here again. The spacious room, convenient location, and excellent staff outweighed our concerns about the shower design. The price we paid was definitely fair compared to the property and location. I would definitely stay here, and I will be recommending it.

Hotel reply

Dear Meda, thank you so much for your positive review and for taking the time to share your experience with us. We truly appreciate your kind words and are delighted to hear that you enjoyed your stay. We acknowledge your concerns regarding the shower/tub combination and the design of the half glass shower wall. Your insights are valuable, and we appreciate your remarks as they help us understand our guests' experiences better. We will take your observations into account as we continuously strive to enhance our facilities. We’re also very grateful for the valuable suggestions you shared. Please be assured that your feedback has already been forwarded to the relevant departments for further review and consideration. We hope to welcome you back again soon! With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

25.06.2026

10/10

We were very pleased with our stay at this establishment. From the moment you walk in the door, you can feel it in the air that you’re going to have a marvelous stay. Katarina was extremely pleasant and kind to us. She definitely helped in making my birthday trip feel even more special.

Hotel reply

Dear Rebecca, thank you very much for your wonderful review and your trust! We are truly delighted that you felt comfortable with us and were satisfied with our service. Your praise is the greatest motivation for our entire team. We hope to welcome you back soon and wish you all the best until then! With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

21.06.2026

1/10

it was very bad, i will leave a note for all sort of experience. if you need more specific info, i can share. pls contact me via email or mobile +6….

Hotel reply

Dear Yongmin, thank you for taking the time to share your feedback. We are sorry to learn that your stay did not meet your expectations. Throughout your stay, we were in regular contact regarding the concerns you raised and made every effort to address them as they arose. As we value open and constructive communication, we would be happy to discuss your experience in more detail. Please feel free to contact me directly via email at [an…] so that we can better understand your concerns and address them personally. We wish you all the best and look forward to hearing from you. With kind regards, Anica Bauer Assitant to General Manager Austria Trend Hotel Savoyen Vienna

16.06.2026

10/10

We were very impressed with our room, very clean, comfortable beds and great facilities and obviously environmentally friendly. It was very airy and roomy, almost as big as our flat at home! The breakfast was amazing, lots of choice and plentiful and very well organised. The staff were all very friendly and helpful. We came because of a recommendation from a friend and will certainly recommend it on to our other friends.

Hotel reply

Dear Mrs.W., Thank you for your kind feedback regarding your recent stay with us. It is great to hear that your experience was very enjoyable and we had met your expectations and standards. It is also gratifying to know that you enjoyed our breakfast offerings and experienced our team's friendly service.Your kind words of praise mean really much to our whole team, it keeps us striving for excellence even more. If you are planning your next trip to our exciting city, we would be delighted to be your host again. Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

02.06.2026

10/10

Very comfortable, friendly, clean, close to the Belvedere Palace. Very comfortable beds, window opened, could not have been better.

Hotel reply

Dear Nancy, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our accommodations comfortable, our staff friendly, and our location convenient. It is always a pleasure to receive positive feedback from our guests. With warm regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

27.05.2026

7/10

The hotel is great, the location is superb, the staff is nice, the breakfast options could be improved, but it's highly subjective, all in all it was a great experience, I highly recommend it.

Hotel reply

Dear M.D., Thank you for your feedback and for highlighting our location and staff. We appreciate your suggestion regarding breakfast options, as guest preferences are important to us. We are pleased that you enjoyed your overall experience and thank you for your recommendation. Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

26.05.2026

7/10

Great location, beautiful hotel, and the lobby smells amazing. However, for the price, there were many issues with cleanliness, staff attitude, and Expedia breakfast confusion. I paid for breakfast but it was not included.

Hotel reply

Dear Mr. O., Thank you very much for taking the time to share your detailed feedback with us. We are very pleased to hear that you enjoyed the beauty of the hotel, our central location, and the atmosphere in the lobby. At the same time, we sincerely regret that several aspects of your stay did not meet your expectations. We are especially sorry for the confusion regarding the breakfast booking through Expedia and for the impression you received from our team afterward. Please be assured that every guest should feel equally welcome and valued, regardless of the booking platform used. We apologize if this was not reflected during your stay. Furthermore, we regret the cleanliness issues you encountered in your room, as well as the shortcomings in housekeeping service. This is certainly not the standard we aim to provide, and your comments will be addressed internally with the responsible departments. We also appreciate your suggestion regarding an iron in the room instead of the shared ironing facility. Feedback like yours is extremely valuable and helps us improve the guest experience continuously. Thank you again for your honest review. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. With best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen

22.05.2026

8/10

very nice hotel friendly staff

Hotel reply

Dear Parsnip, Thank you for your kind words about our hotel and staff. We are delighted to hear that you had a pleasant experience during your stay. Your feedback is greatly appreciated and serves as motivation for our team to continue providing exceptional service. We have now entered the high season and guests coming from all over the world often book out the hotel - this, in turn, can sometimes lead to a bit crowded breakfast room. We are, however, doing our best to enable everyone to have an enjoyable breakfast! I would like to apologize for the inconveniences you experienced. Please do not hesitate to contact me should you require any assistance in the future. Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

18.05.2026

10/10

The rooms are very spacious (35 m²), modern, and comfortable. The location is fantastic, with public transport only 100 meters away, and attractions such as Ringstrasse, Belvedere, and the Botanical Garden just a short 10-minute walk away. There is also a public garage with direct hotel access at a reasonable daily price of €18. The staff was extremely friendly, professional, and helpful throughout our stay.

Hotel reply

Dear Ivan T., Thank you for your kind feedback regarding your recent stay at our hotel. We are pleased to hear that you found the rooms spacious and comfortable, and that our location suited your needs so well. It is also gratifying to know that our staff provided you with friendly and professional service. Your positive remarks about the public garage and nearby attractions are greatly appreciated. We hope to welcome you back in the future. Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

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