Guest reviews

7530 Reviews Excellent
9.2 out of 10

Booking.com

6643 Reviews

8.9/10

HolidayCheck

883 Reviews

8.5/10

Expedia

899 Reviews

9.1/10

HRS

29 Reviews

8.9/10
Location 1581 Reviews
9.5 /10
Service 1212 Reviews
8.5 /10
Comfort 1398 Reviews
8.9 /10

Latest reviews from our guest surveys

16.06.2026
10/10

We were very impressed with our room, very clean, comfortable beds and great facilities and obviously environmentally friendly. It was very airy and roomy, almost as big as our flat at home! The breakfast was amazing, lots of choice and plentiful and very well organised. The staff were all very friendly and helpful. We came because of a recommendation from a friend and will certainly recommend it on to our other friends.

Dear Mrs.W., Thank you for your kind feedback regarding your recent stay with us. It is great to hear that your experience was very enjoyable and we had met your expectations and standards. It is also gratifying to know that you enjoyed our breakfast offerings and experienced our team's friendly service.Your kind words of praise mean really much to our whole team, it keeps us striving for excellence even more. If you are planning your next trip to our exciting city, we would be delighted to be your host again. Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

11.06.2026
10/10

Quiet, clean, convenient location, and especially convenient air conditioning system.

Dear Mi, We are happy to see that you definitely enjoyed the stay in our hotel. We hope you had a pleasant trip back home or to other destination and hope to welcome you again in the Austria Trend Hotel Savoyen Vienna. Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

08.06.2026
10/10

06.06.2026
9/10

02.06.2026
10/10

Very comfortable, friendly, clean, close to the Belvedere Palace. Very comfortable beds, window opened, could not have been better.

Dear Nancy, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our accommodations comfortable, our staff friendly, and our location convenient. It is always a pleasure to receive positive feedback from our guests. With warm regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

01.06.2026
3/10

01.06.2026
10/10

27.05.2026
7/10

The hotel is great, the location is superb, the staff is nice, the breakfast options could be improved, but it's highly subjective, all in all it was a great experience, I highly recommend it.

Dear M.D., Thank you for your feedback and for highlighting our location and staff. We appreciate your suggestion regarding breakfast options, as guest preferences are important to us. We are pleased that you enjoyed your overall experience and thank you for your recommendation. Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

26.05.2026
7/10

Great location, beautiful hotel, and the lobby smells amazing. However, for the price, there were many issues with cleanliness, staff attitude, and Expedia breakfast confusion. I paid for breakfast but it was not included.

Dear Mr. O., Thank you very much for taking the time to share your detailed feedback with us. We are very pleased to hear that you enjoyed the beauty of the hotel, our central location, and the atmosphere in the lobby. At the same time, we sincerely regret that several aspects of your stay did not meet your expectations. We are especially sorry for the confusion regarding the breakfast booking through Expedia and for the impression you received from our team afterward. Please be assured that every guest should feel equally welcome and valued, regardless of the booking platform used. We apologize if this was not reflected during your stay. Furthermore, we regret the cleanliness issues you encountered in your room, as well as the shortcomings in housekeeping service. This is certainly not the standard we aim to provide, and your comments will be addressed internally with the responsible departments. We also appreciate your suggestion regarding an iron in the room instead of the shared ironing facility. Feedback like yours is extremely valuable and helps us improve the guest experience continuously. Thank you again for your honest review. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. With best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen

23.05.2026
10/10

Excellent room, impressive hotel with friendly staff.

Dear Alex B., Thank you for your kind words regarding your stay at our hotel. We are thrilled to hear that you found our rooms excellent and our staff friendly. Your positive feedback is greatly appreciated and motivates us to continue providing exceptional service. We hope you will choose us every time your travels bring you to Vienna! Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

22.05.2026
8/10

very nice hotel friendly staff

Dear Parsnip, Thank you for your kind words about our hotel and staff. We are delighted to hear that you had a pleasant experience during your stay. Your feedback is greatly appreciated and serves as motivation for our team to continue providing exceptional service. We have now entered the high season and guests coming from all over the world often book out the hotel - this, in turn, can sometimes lead to a bit crowded breakfast room. We are, however, doing our best to enable everyone to have an enjoyable breakfast! I would like to apologize for the inconveniences you experienced. Please do not hesitate to contact me should you require any assistance in the future. Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

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