Guest reviews

7938 Reviews Excellent
9.2 out of 10

HRS

14 Reviews

9.3/10

HolidayCheck

879 Reviews

8.5/10

Booking.com

6751 Reviews

8.9/10

Expedia

765 Reviews

9.1/10
Location 1611 Reviews
9.4 /10
Service 1307 Reviews
8.5 /10
Comfort 1449 Reviews
9 /10
Amenities 362 Reviews
7.4 /10

Latest reviews from our guest surveys

26.08.2025
8/10

25.08.2025
10/10

24.08.2025
10/10

We have a very nice and comfortable stay at your hotel. We enjoyed sauna and gym. It was nice to have everything near or at hand - city,train, bus, cycles exct. Three days and so much to see in Wien, so hotel hours were few but enjoyed all these moments.

Dear Henry, thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the sauna, gym, and our convenient location. We look forward to welcoming you back for another memorable experience in Vienna. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

20.08.2025
10/10

20.08.2025
7/10

Nice structure, kind and helpful staff, good service overall but more attention should be paid to maintenance. I'm going back to Vienna for New Year's Eve and would like to stay with you if the price is competitive, but I'm thinking about it for the above.

Dear Fabio, thank you for your valuable feedback. We’re glad to hear that you appreciated the structure of our hotel, the friendly and helpful staff, and the overall service. At the same time, we regret that certain aspects of your stay did not meet your expectations. We apologize for the maintenance issues you experienced such matters should not occur, and we are addressing them with our team to ensure improvements. Your comments regarding the room being unavailable upon your return are also noted. We understand how this impacted your stay and are truly sorry for the inconvenience caused. Please rest assured that your feedback is important to us and helps us improve. We would be delighted to welcome you again for New Year's Eve and hope to have the opportunity to offer you a more seamless experience. With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

19.08.2025
9/10

Our stay at the hotel was really wonderful, and the room was very confortable. I hope to come back soon..

Dear Maria, we would like to thank you for choosing the Austria Trend Hotel Savoyen for your recent stay in Vienna. Your feedback is very important for us because it helps us improve our service quality. Therefore it is much appreciated, that you took time to rate our hotel. With this concern we would like to thank you for the feedback and sharing the experience with us. We are looking forward to welcoming you back soon at the Hotel Savoyen. With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

18.08.2025
9/10

Stay here was Awesome! Lots of lounging space. Will definitely come here with family so we can enjoy the lounging areas more. Thanks a lot.

Dear May L., thank you for your kind words about your recent stay. We are delighted to hear that you enjoyed our lounging spaces and look forward to welcoming you and your family back for another wonderful experience. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

16.08.2025
7/10

We stayed at Hotel Savoyen Vienna between August 12–15, 2025. Overall, it is a fine hotel with comfortable rooms and a good atmosphere. However, our arrival was less smooth due to problems with the electronic room keys. A bellboy kindly escorted us to our room, but we were told we would need an escort again just to lock it when leaving. The next day, when I asked for assistance, the front desk curtly told me to come down and pick up newly programmed keys, instead of sending them to the room. While the hotel itself is pleasant, the service at the concierge/front desk could have been more accommodating and considerate.

Dear Mr. C., thank you for taking the time to share your experience regarding your recent stay with us. We are pleased to hear that you found our hotel to be comfortable and welcoming. However, we sincerely apologize for the inconveniences you encountered with the electronic room keys and the level of service at the front desk. It is our priority to ensure a smooth and pleasant experience for all our guests, and we regret that we fell short in this instance. Your feedback regarding the communication from our staff will be reviewed, as we strive for a more accommodating approach. We appreciate your understanding and hope to have the opportunity to improve your experience in the future. Thank you once again for your valuable insights. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

14.08.2025
10/10

14.08.2025
8/10

The hotel is an easy to arrive from the airport via the train as the station is a 5 minute walk . Found the room to be extremely large , the beds were comfortable. The bathroom was also large with a tub and shower . It’s about a 15 minute walk to the centre of Vienna Overall it was very quite and clean I’d recommend this for a stay in vienna

Dear Elisa, thank you for your kind review. We are delighted to hear that you appreciated our convenient location, spacious rooms, and comfortable beds. It's wonderful to know that you enjoyed the tranquility and cleanliness of our hotel, as well as the easy access to Vienna's center. Your recommendation means a lot to us, and we hope to welcome you back for another pleasant stay in the future. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

13.08.2025
9/10

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