Guest reviews

                                                Location
                                                1672 Reviews
                                            
9.3 /10

                                                Service
                                                1522 Reviews
                                            
8.8 /10

                                                Comfort
                                                1397 Reviews
                                            
9.1 /10

                                                Amenities
                                                406 Reviews
                                            
8.3 /10

Latest reviews from our guest surveys

13.03.2020

2/10

13.03.2020

8/10

11.03.2020

10/10

Excellent Hotel.

Hotel reply

Dear Jack, Thank you for choosing the Austria Trend Hotel Savoyen and your excellent review about your stay. I am glad that you fully enjoyed your stay with us! We look forward to welcoming you back at our hotel in the near future. Kind regards, Martin Pfeifer General Manager

11.03.2020

10/10

10.03.2020

8/10

10.03.2020

10/10

10.03.2020

10/10

Room was clean but we didn’t have toothbrush. The staff was nice. Best location: -10-20min by train to airport. -train station in front of the hotel. -next to Belvedere. -15min waking to the city center.

Hotel reply

Dear Sali, Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience with us. Your feedback is really important and helpful for us in order to constantly improve our service quality and meet the expectations of our guests. We look forward to welcoming you back at our hotel in the near future. Yours sincerely, Martin Pfeifer General Manager

10.03.2020

10/10

Great quality price the room was fantastic , near the city centre

Hotel reply

Dear Dimitris, Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience. We are glad you fully enjoyed your stay with us! On behalf of all of us, we look forward to hosting you again one day soon. Kind regards, Martin Pfeifer General Manager

09.03.2020

10/10

Easy access from the airport and easy to reach the city centre from the hotel. Very friendly and efficient staff. The room was amazing, spacious and comfortable. Very wide range of options for breakfast.

Hotel reply

Dear Mr. G., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience. We are pleased to see that you fully enjoyed your stay with us! The team and I look forward to welcoming you back at our hotel in the future. Yours sincerely, Martin Pfeifer General Manager

09.03.2020

10/10

08.03.2020

10/10

03.03.2020

10/10

The location of the hotel was great. Very clean, friendly staff. The breakfast was really enjoyable. Highly recommended!!

Hotel reply

Dear Guest, Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience. We are pleased to see that you fully enjoyed your stay with us! I would like to thank you for your recommendation, we really appreciate that! The team and I look forward to welcoming you back at our hotel in the near future. With kind regards, Martin Pfeifer General Manager

28.02.2020

6/10

Besides the considerations with the cleanliness of the room and the air conditioning, our stay was in general good. I really appreciated the nice present from the hotel for my birthday.

Hotel reply

Dear Mr. B., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience with us. It is of great value to receive feedback from our guests, so thank you for your time and your constructive comments regarding the cleanliness and the air conditioning. I assure you to talk with the proper team members about your comments! We look forward to welcoming you back at the Hotel Savoyen in the near future. Yours sincerely, Martin Pfeifer General Manager

26.02.2020

8/10

The location of the savoyen hotel is great and the room was really outstanding. I recommend it.

Hotel reply

Dear Anna, Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience with us. It is of great value for us to receive feedback from our guests, so thank you for your time and your constructive comments about your stay. I assure you to talk with the proper team members about your comments! Thank you for your recommendation – we really appreciate that. We look forward to welcoming you back at our hotel in the near future. Yours sincerely, Martin Pfeifer General Manager

25.02.2020

8/10

My wife and I celebrated our anniversary in Vienna. Upon hearing this the hotel upgraded our room to an executive room, which was one of the best rooms we have ever been in. The hotel is in a good, quiet location. We will definitely return there in the future.

Hotel reply

Dear Yuval, Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience with us. I am pleased to see that you and your wife enjoyed your anniversary! We are happy that you will definitely return and look forward to welcoming you soon. Kind regards, Martin Pfeifer General Manager

23.02.2020

10/10

I have just returned from a 4 night stay here with my partner to celebrate my 40th birthday. From the moment we walked in the experience was excellent. Friendly reception staff welcomed us ,our room was ready several hours before we were due to check in. The executive room was so spacious, clean with a lovely balcony. The room had everything you needed, a free mini bar that was restocked daily, a nespresso coffee machine and reception provided us with plug adaptors as we forgot ours. At check in I recieved a voucher for a free 25 min massage. Bridget the masseuse was friendly and I felt very relaxed after my treatment. The location of the hotel is perfect being a few minutes walk from the train station and the tram stop which takes you straight into the centre of vienna. I would definitely recommend the hotel after a perfect stay.

Hotel reply

Dear Lorna, Thank you for choosing the Austria Trend Hotel Savoyen and your kind words about your stay. I am pleased to see that you had a perfect stay with us! Thank you for your recommendation – we really appreciate that. We look forward to welcoming you back at our hotel in the near future. Kind regards, Martin Pfeifer General Manager

16.02.2020

6/10

The Front Office and Breakfast and dinner in Eugenio are very good. You really need to clean and refurbish the rooms and get much better workers for the rooms. Not good.

Hotel reply

Dear Mrs. M., thank you very much for taking the time to share your feedback. Every comment is really important to us, especially from regular guests. I would like to apologize for the inconveniences occurred and for not being able to fully enjoy your last stay. Please be informed that I will definitely talk with our Housekeeping Manager about this issue. Furthermore we are planning to invest into the hotel and constantly renew our facilities in order to improve our quality. We are looking forward welcoming you back. Kind regards, Martin Pfeifer, General Manager

12.02.2020

8/10

Lovely hotel, very helpful and friendly staff. Very convenient location. The food in the restaurant in the evening was very disappointing verging on the bad.

Hotel reply

Dear Mrs. L., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience with us. We are pleased to see that you enjoyed the location and the friendliness of our staff during your stay. I would like to thank you for your constructive comments about the menu. May I ask you to contact us personally and give us detailed information why you were unsatisfied with the food? Every feedback helps us to get better and improve our service quality! We look forward to welcoming you back at our hotel in the near future. Yours sincerely, Martin Pfeifer General Manager

12.02.2020

10/10

We had a most enjoyable stay at the Savoyen hotel. We were upgraded to a suite which was a pleasant bonus. The food was excellent as was the service. The location is great and within walking distance of the centre and the Belvedere was very close to the hotel. I strongly recommend this excellent hotel

Hotel reply

Dear Professor H., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience. We are glad you had an enjoyable stay with us! Thank you for your kind words and for your recommendation, we really appreciate that! On behalf of all of us, we look forward to hosting you again one day soon. Yours sincerely, Martin Pfeifer General Manager

23.01.2020

10/10

Nice big, clean rooms. Great breakfast with good food selection. Great sauna and steam room. Easy parking in the garage. Air condition was centrally set and cooled down the room temperature. During the winter period I can't sleep with continuous air condition, this could be improved.

Hotel reply

Dear Mrs. S., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience with us. I happily note that you enjoyed the room, the breakfast and the wellness area during your stay. Thank you for the information regarding the air condition. I assure you to forward your feedback to our Chief Engineer! We look forward to welcoming you back at our hotel in the near future. Yours sincerely, Martin Pfeifer General Manager

21.01.2020

10/10

The Savoyen is a very nice hotel. Right away we were struck by how big the room was, with closets and space for luggage, almost a rarity these days. We found the location very convenient for sightseeing. My only complaint is that the mini bar which looked like a fridge actually wasn't electrified, so you couldn't have a cold drink in the room. Also, the room temperature was overly hot.

Hotel reply

Dear Ivansmom, Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience with us. Your feedback is really important and helpful for us, so thank you for your time and your constructive comments! We look forward to welcoming you back at our hotel in the future. Yours sincerely, Martin Pfeifer General Manager

18.01.2020

10/10

Thank you all for a lovely stay! Everything I asked for was no trouble. I felt so comfortable and relaxed here, staff especially reception and breakfast staff very helpful! Myself and my friend had a great time and everyone at the hotel helped us. My requests were given. Great local advice provided and I felt right at home! Thank you all. Caroline room 634.

Hotel reply

Dear Mrs. B., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience. We are pleased to read that you had a lovely stay with us and you felt at home! On behalf of all of us, we look forward to hosting you again one day soon. With best regards, Martin Pfeifer General Manager

10.01.2020

10/10

Everything was excellent. Shame the steam room didn’t work during the visit, though it’s nothing to get upset about. If I come back to Vienna, I will definitely be staying here again.

Hotel reply

Dear Noel, Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience. We are pleased to see that your stay was excellent! It is of great value for us to receive feedback from our guests and yours will definitely contribute to improved quality of our service. We are happy to read that you would definitely stay at our hotel again and look forward to welcoming you soon! Yours sincerely, Martin Pfeifer General Manager

09.01.2020

10/10

The hotel is one of the best where i stayed in my life! I travel every month and i tried too much hotels but i will remember this structure for a lot of time! Super position, super clean and super staff! Thanks!

Hotel reply

Dear Federico, Thank you for your amazing review and your kind words about your stay at the Austria Trend Hotel Savoyen. We are pleased to see that you fully enjoyed your stay with us! The team and I look forward to welcoming you back at our hotel in the near future. Yours sincerely, Martin Pfeifer General Manager

09.01.2020

10/10

Convenient location. Close to railway station (15-20 mins walk), shops and transport nearby. Helpful staff: I asked if there was porridge at breakfast, and there was not, but a cook told she would do it for me, so in 10 mins I got a very tasty porridge. Really appreciate such attitude. 2 matressess in 1 big bed: I would much prefer to have 1 big matress, as not comfortable to feel the hole between matressess in the middle of the bed.

Hotel reply

Dear Mrs. P., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience with us. We are happy to read that you enjoyed your stay, especially the friendliness of our staff! I would like to thank you for your constructive comments and I assure you that it is of great value for us to receive feedback from our guests. On behalf of all of us, we look forward to hosting you again one day soon. Yours sincerely, Martin Pfeifer General Manager

09.01.2020

10/10

It was a pleasure to stay at your hotel. Very comfortable, very quiet and clean room, perfect breakfast. And especially nice to have a compliment from the chief manager for our anniversary. We were totally satisfied and happy.

Hotel reply

Dear Mr. I., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience. We are pleased to see that you were totally satisfied with your stay! The team and I would be happy to welcome you back at our hotel in the future. Yours sincerely, Martin Pfeifer General Manager

09.01.2020

10/10

Room was lovely and spacious with good vibes. Breakfast selection was great, a little costly though but prosecco is available on weekends (included in breakfast!). Good location, staff and friendly and helpful. We had a lovely view of Vienna from our room, Belvedere palace is within walking distance.

Hotel reply

Dear Zoe, Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience. We are pleased to see that you definitely enjoyed your stay with us! It is of great value to receive feedback from our guests, so thank you for your time and your constructive comments. The team and I look forward to welcoming you back at our hotel soon. Yours sincerely, Martin Pfeifer General Manager

08.01.2020

10/10

From the moment we entered the hotel provided wonderful vibes. Outside it was cold and wet but inside only warmth and smiles. At reception the woman who greeted us welcomed us graciously and was very helpful in answering all of our questions. The room was quite spacious and properly equipped (safe, refrigerator, bidet, wifi, TV, etc.). The hotel even provided a device that would have given us wifi throughout the city but our cellphones could not receive calls (our fault). The bed was comfortable, breakfast sumptuous. Ordinarily webare not easily pleased but the Austria Trend Hotel Savoyen Vienna was a delight throughout!

Hotel reply

Dear Mr. F., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience. We are pleased to see that you fully enjoyed your stay with us! The team and I look forward to welcoming you back at our hotel in the future. Yours sincerely, Martin Pfeifer General Manager

07.01.2020

8/10

The service in the room wasn't good. One day we found the window open, another one empty bottles and used glasses has not been removed, another day not all the towels has been replaced (removed but not replaced).

Hotel reply

Dear Guest, Thank you for taking the time to write a review about your stay at the Austria Trend Hotel Savoyen. I would like to apologize for the missing service in the room. This should definitely not happen and I assure you to talk with the housekeeping manager about your comments. Please accept my sincerest apologies fort hat! Your feedback is really important and helpful for us, so thank you for your time and your constructive comments. The team and I would be happy to welcome you back at our hotel in the future. Yours sincerely, Martin Pfeifer General Manager

07.01.2020

8/10

Our favorite hotel in Vienna. Everytime is our choice

Hotel reply

Dear Lucas, Thank you for taking the time to write a review about your stay at the Austria Trend Hotel Savoyen. We are thrilled to see that the Hotel Savoyen is your favorite hotel in Vienna! I would like to thank you for your constructive comments and assure you that they are really important and helpful for us as we are always trying to improve our quality standard in order to meet the expectations of our guests. We assure you, we will include your comments in our Quality Meeting to address the points of criticism. The team and I look forward to welcoming you back soon. Yours sincerely, Martin Pfeifer General Manager

07.01.2020

2/10

I am very disappointed by my stay in Austria Trend Savoyen Hotel. Very poor cleaning, no tea/coffee available in the room (you need to go to the reception in pyjama to get some coffee). A Tiny "SPA" with no stuff or even some water to drink. It is the worst 4 stars hotel I have ever been in, in Europe.

Hotel reply

Dear Emna, Thank you for taking the time to share your experience about your stay at the Austria Trend Hotel Savoyen. I would like to apologize for the inconveniences you experienced. We attach high importance to cleanliness and the situation you had to experience is definitely not our quality standard and not the way we treat our guests. Thank you for your comment regarding the water in the wellness area, I assure you to forward your feedback to our Chief Engineer. Your comments will enable us to improve the guest experience, therefore I would like to thank you for your time and your helpful and valuable feedback. The whole team sincerely hope that we may have the opportunity of reversing your opinion and the pleasure of welcoming you back again. Sincerely, Martin Pfeifer General Manager

07.01.2020

10/10

Large, clean and quite room with a large lobby. Everything very good with the only exception of the price of the food. Breakfast at 23€ is an excessive rate.

Hotel reply

Dear Mr. B., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience with us. I would like to thank you for your constructive comments and assure you that they are really important and helpful for us as we are always trying to improve our quality standard in order to meet the expectations of our guests. The team and I look forward to welcoming you back at our hotel in the future. Yours sincerely, Martin Pfeifer General Manager

06.01.2020

8/10

Location is good, parking is nice, but hotel misses some cosy athmosphere

Hotel reply

Dear Mr. M., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience with us. I would like to apologize for the smell of the bed linen. This should definitely not happen and I assure you to talk with the housekeeping manager about your comments! Please accept my sincerest apologies for that! Your constructive comments are really important and helpful for us as we are always trying to improve our quality standard in order to meet the expectations of our guests. We look forward to welcoming you back at the Hotel Savoyen in the future. Yours sincerely, Martin Pfeifer General Manager

02.01.2020

6/10

Fine except room smelled of smoke when we got back later in the evening and call to reception did not resolve.

Hotel reply

Dear Mr. Byrtus, Thank you for taking the time to share your feedback. As we are a non-smoking hotel, this should definitely not happen! Therefore I really would like to apologize for this inconvenience. Be assured that I will discuss this with my team. Please accept our apologies that this influenced your stay negatively. Nevertheless we hope to welcome you back to our hotel very soon! Yours sincerely, Martin Pfeifer, General Manager

01.01.2020

10/10

It's so nice. FRONT Service is perfect. Then just one thing, it was a pity that the bedding had been folded without replacing it with a new one.

Hotel reply

Dear Guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay at the Austria Trend Hotel Savoyen and I will forward your nice words to our Front Office team. I would like to thank you for the comment regarding the bedding. I will definitely talk with my housekeeping team about this issue. Nevertheless we hope to see you again very soon. Yours sincerely, Martin Pfeifer, General Manager

01.01.2020

10/10

We had a very enjoyable stay in the executive room. We found it very spacious and a lovely large bathroom. The balcony provided nice views over Vienna. The free use of the mini bar was included. The breakfast had a huge choice including warm food. It was only a 20 min walk to the centre which is ok as you take in the sights on your way. I would definitely recommend staying here and would definitely stay here again. Thank you for making our stay perfect.

Hotel reply

Dear Mrs. W., thank you very much for this amazing feedback. We are really happy to see that you fully enjoyed your stay with us and that you would recommend us. This is really important to us. Thank you! We really hope to see you again very soon at the Austria Trend Hotel Savoyen. Yours sincerely, Martin Pfeifer, General Manager

29.12.2019

6/10

Overall mixed impression. Was travelling with two small babies and was heavily relying on fast service to handle the kids. Not sure if the hotel team is well prepared to deal with families with small kids. Positives: good rooms (got upgrade unprompted), friendly staff, good breakfast selection and food quality, desire to correct mistakes (got brut bottle in the room and breakfast for one person for the whole stay on hotel's dime - thank you for that). Negatives: slow/ chaotic room service - asked three times to get us children beds into the room (need to put them to sleep after travelling), and this despite mentioning it during booking and calling two days in advance to make sure beds are in the room - reactive cleaning: on multiple occasions I had to call to initiate cleaning, empty bottles left in the room, insufficient water replenishment, etc. - room service: very poor food selection, had hard times to choose smth and ended up ordering food delivery couple of times - restaurant: refused to serve food into the room on Christmas eve because of kitchen overload. I totally get that, but not when the restaurant has just opened and there is one guest in there. Bottom line: would probably consider staying again but not with small children, someone needs to better understand family experience journey and service requirements to provide better service.

Hotel reply

Dear Mr. G., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience with us. I am really sorry to hear about your experience with the extra bed and the room service. Please accept my apologies, as the described does not reflect the service we wish to offer our guests. If you choose the Hotel Savoyen again, please contact me personally, so we may assist in the arrangements and demonstrate the best of our hotel. Nevertheless, I truly hope you will give us the chance to prove that we are indeed good hosts and I would be more than delighted to welcome you again in the near future. Yours sincerely, Martin Pfeifer General Manager

27.12.2019

6/10

The room must be cleaned more, and the friendliness and English o the staff must be improved.

Hotel reply

Dear Mr. T., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience with us. Cleanliness and Friendliness are really important topics for us and the situation you had to experience is definitely not our quality standard and not the way we treat our guests. Please accept my sincerest apologies for that! I assure you that your constructive comments are really important and helpful for us as we are always trying to improve our quality standard in order to meet the expectations of our guests. Nevertheless, I truly hope you will give us the chance to prove that we are indeed good hosts and I would be more than delighted to welcome you again in the near future. Yours sincerely, Marlene Reumann Executive Assistant

26.12.2019

8/10

Expected water to be provided in the room as standard and not have to pay over 6 eur for the 'privilege' fore a deluxe room

Hotel reply

Dear Mr. T., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience with us. I would like to thank you for your constructive comments and assure you that they are really important and helpful for us as we are always trying to improve our quality standard in order to meet the expectations of our guests. We do hope to get the opportunity to welcoming you back at our hotel in the future. Yours sincerely, Marlene Reumann Executive Assistant

24.12.2019

8/10

Excellent stay during the last weekend before Christmas. Room very spacious and immaculate. Located near the tram stops for transportation to the centre of Vienna and Rennweg train station which has direct links to the airport and hbf. If we were to visit Vienna again we would definitely stay here. SUPERB!

Hotel reply

Dear Mr. W., Thank you for choosing the Austria Trend Hotel Savoyen and your kind words about your stay. We are pleased to see that you fully enjoyed your stay with us! We are glad that you would come back and we look forward to welcoming you if you ever visit Vienna again. Best regards, Marlene Reumann Executive Assistant

23.12.2019

10/10

Excellent room, very good service, tasty and well prepared food at Eugenio Restaurant. We only had one problem when we left, last Thursday evening: we asked the hotel to book a taxi for us to go to Vienna international bus terminal, where we had to take a bus to Bratislava. The receptionist confirmed that a taxi to Vienna international bus terminal had been booked, but we were taken to Erdberg Bus Terminal instead . After the taxi driver from 40100 vienna taxi left us there we realised we were in the wrong place and had to take another taxi. We were lucky to make it in the end, as time was getting very short! Maybe for future reference you should make sure the taxi driver knows exactly where he has to go.... Thank you anyway for all your help. We really enjoyed our stay!

Hotel reply

Dear Mrs. P., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience with us. I would like to apologize for the misunderstanding with the taxi driver! This should definitely not happen and I assure you to forward your comments to our Front Office Manager. Please accept my sincerest apologies for that! However, we are glad that all in all everything went well and we hope, that this situation did not negatively influence your stay with us. We would be happy to welcome you back at our hotel in the future. Yours sincerely, Marlene Reumann Executive Assistant

18.12.2019

10/10

I would certainly recommend this hotel. The staff were very friendly and helpful. The offer of an upgrade was well appreciated and worth the cost. I will definitely return to this hotel when I return to Vienna. Hopefully soon.

Hotel reply

Dear Mrs. B., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience with us. We are pleased to see that you definitely enjoyed your stay with us. I would like to thank you for the information about the hot breakfast food and assure you to forward your comments to our Executive Chef. Thank you for your recommendation to fellow travelers, we really appreciate that! You are kindly invited to visit us again, hopefully in the not too distant future. With best regards, Marlene Reumann Executive Assistant

18.12.2019

10/10

Check-in was swift and with excellent service - believe by Carolina ? Given an upgrade to a suite which was first class. Location was great for Runweg S-Bahn with a tram stop almost directly outside. Breakfast was ok - nothing special but plenty on offer. Overall a great stay and would certainly use again

Hotel reply

Dear Mr. S., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience. We are pleased to see that you had an overall great stay with us! Thank you for your kind words about Carolin, I assure you to forward your feedback! We would be happy to welcome you back at the Hotel Savoyen in the future. Kind regards, Marlene Reumann Executive Assistant

18.12.2019

8/10

Overall a good stay .A pleasant hotel with good location .only complaint was bed .asked for a double and got two singles pushed together not great !

Hotel reply

Dear Guest, Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience. We happily note that you had an overall good stay with us! I would like to thank you for your constructive comments and assure you that they are really important and helpful for us as we are always trying to improve our quality standard in order to meet the expectations of our guests. The team and I look forward to welcoming you back in the future. Yours sincerely, Marlene Reumann Executive Assistant

18.12.2019

10/10

The hotel is beautiful and classy. Check in was very fast. The personnel were so friendly. The rooms were very clean (it has a kettle and a hair dryer). The location is one of the other good feature of the hotel. It is close to Belvedere Palace (13 mins by walking). It has also a bar but I have not tried, so I cannot make a review about it but it looks good. The breakfast is very very good. I would stay here, if I come to Vienna again.

Hotel reply

Dear Mrs. A., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience. We are pleased to see that you fully enjoyed your stay and were satisfied with the service provided. It is great to hear that you would stay at the Hotel Savoyen again during your next visit in Vienna! The team and I look forward to welcoming you back at our hotel in the future. Yours sincerely, Martin Pfeifer General Manager

18.12.2019

6/10

Please be informed that Room 412 has an extremely uncomfortable bed. Would suggest that your hotel manager sleeps in it for a night. All the best, Rebecca

Hotel reply

Dear Mrs. B., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience with us. I would like to thank you for the information about the bed in room 412. Currently we are planning a replacement of the beds to ensure pleasant sleep. Your feedback is really important and helpful for us, so thank you for your time and your constructive comments. We hope to welcome you back at our hotel in the future. Yours sincerely, Marlene Reumann Executive Assistant

17.12.2019

10/10

Beautiful hotel. Rooms are very nice and hotel staff is very helpful and friendly. The breakfast buffet was also great.

Hotel reply

Dear Jamie G., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience with us. We are pleased to see that you enjoyed the breakfast, the friendliness of our staff and the room during your stay. I would like to thank you for your constructive comments about the fitness area and the variety of the breakfast. Your feedback is really important and helpful for us in order to constantly improve our service quality and meet the expectations of our guests. We look forward to welcoming you back at our hotel in the near future. Yours sincerely, Martin Pfeifer General Manager

17.12.2019

10/10

Austria Trend Hotel Savoyen is located in district 3, it is really good hotel and you can’t beat the location. It is only about 8 mins walk to city center and few mins away from train station. I experienced extremely friendly and welcoming service from the stuff. I would totally recommend this hotel to anyone who is looking for modern style rooms, good location and within budget.

Hotel reply

Dear Cyrus, Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience. We are pleased to see that you definitely enjoyed your stay with us. Thank you for your recommendation, we really appreciate that! We look forward to welcoming you back at our hotel in the near future. Yours sincerely, Martin Pfeifer General Manager

12.12.2019

8/10

Loved the hotel and service, only thing I would change is the beds - we asked for a double and it was two singles pushed together, which wasn’t the most comfortable to sleep in.

Hotel reply

Dear Mr. Dale, Thank you for the great review of our hotel and our service! We are glad that you enjoyed your stay. I would also like to thank you for your comment regarding the beds. Please be assured that every feedback is really important to us and that I will definitely talk with my team about this. We hope to be able to welcome you back very soon. Yours sincerely, Martin Pfeifer, General Manager

10.12.2019

10/10

I liked very much the hotel. Big space, clean, very good soundproof. We stayed in an apartament, never seen such a big apartament in a hotel!:) The breakfast was great, variated, best coffee in Wien until now. The surroundings are exceptional. The Botanical Garden is such a calm and inspiring place. And, of course, the "Schloss". There are some issues that might need improvement, like the slipery shower tube :), or the fact that when you open the shower cabin door, the feet-towel goes with it..., but overall, the experience at this hotel was great. And it will surely be on the list for next visit. Thank you Austria Trend Savoyen!

Hotel reply

Dear Mrs. A., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience. We are glad you enjoyed your stay with us and will choose the Hotel Savoyen again at your next visit in Vienna. The team and I look forward to welcoming you back soon. Kind regards, Martin Pfeifer General Manager

09.12.2019

10/10

Hotel Savoyen is my choice of hotel whenever I visit Vienna, which is often, however on this occasion we invited a group of fourteen guests to visit Vienna with us on business and I have to say Hotel Savoyen and its staff did not let us down. The hotel and location are excellent , however, it is the staff that are really outstanding, if you are travelling to Vienna this hotel should be at the top of your list.

Hotel reply

Dear Mr. M., Thank you for taking the time to write a review about your stay at the Austria Trend Hotel Savoyen. We are pleased to see that the Hotel Savoyen is your first choice in Vienna! Your kind words of praise mean really much to our whole team, it keeps us striving for excellence even more. On behalf of all of us, we look forward to welcoming you back soon. With kind regards, Martin Pfeifer General Manager

06.12.2019

10/10

Excellent service, friendly staff at the reception, good location near Belvedere Palace and Botanical garden, close to city center (5-10 minutes by tram); good connection to the airport by train (Rennweg train station on the other side of the street). I can warmly recommend the hotel!

Hotel reply

Dear Mr. G., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience. We are glad you definitely enjoyed your stay with us! Thank you for your recommendation – we really appreciate that! We look forward to welcoming you back soon. Yours sincerely, Martin Pfeifer General Manager

02.12.2019

6/10

I enjoyed my stay at your hotel. One problem I had though was the heavy shampoo/shower gel dispenser fell off the wall during my shower and cut/bruised my foot. I took it down to reception and was given some plasters for my foot. That was fine. But I did not receive a new soap dispenser, so lucky I brought my own with me!

Hotel reply

Dear Mrs. W., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience with us. I would like to thank you for your comments about the shampoo dispenser. We are planning to replace the dispenser and the replacement is already in planning. Please accept my sincerest apologies for the injury! We would be happy to welcome you back at the Hotel Savoyen. Yours sincerely, Martin Pfeifer General Manager

01.12.2019

8/10

Hotel is very good, price/quality is a bit on he higher end. Little things like having to arrange coffee or tea for in the room at reception are a bit annoying. Overall a good place for a few nights.

Hotel reply

Dear Mr. A., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience with us. I would like to thank you for your constructive comments and assure you that they are really important and helpful for us as we are always trying to improve our quality standard in order to meet the expectations of our guests. We look forward to welcoming you back in the future. Yours sincerely, Martin Pfeifer General Manager

30.11.2019

10/10

This is our 3rd time in Savoyen Hotel, Vienna. A very comf, quiet yet centrally located 4 stars hotel, where any wish is satisfied. We'll come again and suggest it to our friends and clients.

Hotel reply

Dear Dr. A., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience. I am pleased to read that you fully enjoyed your stay with us! Thank you for your recommendation to your friends and clients, we really appreciate that. We are happy you will come again and look forward to welcoming you back soon. Yours sincerely, Martin Pfeifer General Manager

30.11.2019

10/10

Stayed last year too. Brought friends with us this year. We love the hotel. Staff, facilities, ambiance all perfect. Very central. Thanks to all for making our stay so memorable xxx

Hotel reply

Dear Mrs. M., Thank you for choosing the Austria Trend Hotel Savoyen again and sharing your experience with us. We are glad to see that you fully enjoyed your stay with us! I would like to thank you for your kind words about your stay and we look forward to welcoming you back. Kind regards, Martin Pfeifer General Manager

30.11.2019

10/10

As a wheelchair user, I found the hotel very accessible. The adapted room was very spacious, making it easy to move around. The adapted bathroom was also excellent. The staff were friendly and professional and the hotel was very clean. The food was also excellent. When I return to Vienna, this hotel will be at the top of my list stay at.

Hotel reply

Dear Kevin, Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience with us. We are pleased to see that you enjoyed the room, the staff and the food during your stay. I am happy to read that you would stay at the Hotel Savoyen again when returning to Vienna and look forward to welcoming you back soon. Yours sincerely, Martin Pfeifer General Manager

30.11.2019

10/10

My stay at the Trend Savoyen hotel in Vienna was very nice. Clean room and comfortable bed, which is always welcome after a long day at a conference. The food during the conference was also fantastic. I would definitely stay here again.

Hotel reply

Dear Mr. Lloyd, Thank you for taking the time to write a review about your stay at the Austria Trend Hotel Savoyen. I am glad you fully enjoyed your stay with us! We are happy you would definitely stay at the Hotel Savoyen again and look forward to welcoming you soon. Yours sincerely, Martin Pfeifer General Manager

27.11.2019

6/10

Small things let us down. Coffee cups in bedrooms not replaced then glasses brought to the room when requested. Bar snack was poor for a hotel of this type. Breakfast was ok but not a wow the quality seemed lacking overall. Bedroom was comfortable and well equipped. Executive lounge not sure what benefit this was ??

Hotel reply

Dear Mrs. B., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience with us. We really regret that your stay was not satisfactory and I would like to apologize for that! The situation you had to experience regarding the service is definitely not our quality standard and not the way we treat our guests. I assure you that your constructive comments will be shared with the proper team members! Once again please accept our apologies and we hope you would consider giving us another opportunity to provide you the true service you deserve. Yours sincerely, Martin Pfeifer General Manager

22.11.2019

10/10

Very good location and hotel. Close to underground train station and half an hour walk to St. Stephens city centre. Would definitely recommend to friends and family.

Hotel reply

Dear Mrs. P., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience. We are glad you definitely enjoyed your stay with us! I would like to thank you for your recommendation to your friends and family, we really appreciate that! On behalf of all of us, we look forward to hosting you again one day soon. Yours sincerely, Martin Pfeifer General Manager

20.11.2019

10/10

excellent stay hotel very well keeped food very good eat in on 2 occasions for dinner well cooked but only one fault is a small selection on the menu room excellently professional and helpful/friendly staff

Hotel reply

Dear Mr. r., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience. We are pleased to see that you had an excellent stay with us! You are most welcome to our hotel again in the future to have another pleasant stay with us. Kind regards, Martin Pfeifer General Manager

18.11.2019

8/10

Overall I had a fantastic experience, the reception staff (incl. the porters) have to be commended as they were extremely friendly, polite, helpful and really exceptional. It was so helpful knowing I could ask them anything without being embarrassed especially given I don't speak German. I would highly recommend to anyone wishing to travel to Vienna

Hotel reply

Dear F D., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience. Our colleagues work very hard to make our guests feel welcome, and we’re glad to know you felt well-taken care of. Friendliness is a really important topic for us and the situation you had to experience is definitely not our quality standard and not the way we treat our guests. Please accept my sincerest apologies! I assure you to forward your comments to our F&B Manager. Nevertheless, we would be happy to welcome you back at the Hotel Savoyen in the future. Yours sincerely, Martin Pfeifer General Manager

18.11.2019

4/10

i booked a total of 10 days of hotel stay with Austria Trend. 5 days with Doppio, 5 days with Savoyen. There is inconsistencies in breakfast. One is with breakfast, one is without. There is no clarity, no information, no message that breakfast is NOT included in Savoyen. i've been going to the breakfast area for 5 days to notice that there's a bill of 100 Euro. nobody informs me breakfast is not included. Both hotels offers exactly the same breakfast. having the same breakfast for the last 5 days and having to pay 100 Euro is really not worth it. if i had known breakfast is not included, i would not have stepped into the hotel breakfast. i asked is it easy to get a Taxi from the Hotel, hotel said can get a taxi for me. when i got into the Taxi, its actually Airport transfer with a fixed rate of 45 Euro. if i had gotten a Taxi myself, this would be way lower. i asked for Taxi, not airport transfer. this is also disappointing.

Hotel reply

Dear Hoe Y., Thank you for choosing the Austria Trend Hotel Savoyen. I really regret that the included services in your booking was not clearly shown and I would like to apologize for the resulting misunderstanding. We really regret that this bad experience affect the overall impression of your stay. Nevertheless, I truly hope you will give us the chance to prove that we are indeed good hosts and I would be more than delighted to welcome you again in the near future. Sincerely, Martin Pfeifer General Manager

15.11.2019

8/10

Everything was perfect untill the last morning. Because of bad weather and hard visit days before, we would like to rest a bit the last day. We put an alarm at 9.30am to wake up, however the room service came twice, one at 08.15am and an other one at 09.15am, so it was difficult to rest. The first time at 08.15am she knocks twice and I answer "NO" crying, but she try to enter overall. The second time at 09.15am she knocks once and try to enter, I didn't have time to answer. This is not very cool, because we didn't rest as we wanted. We feel like oppressed to leave the room whereas we had untill midday to leave it.

Hotel reply

Dear Mr. L., Thank you for taking the time to sharing your experience about your stay at the Austria Trend Hotel Savoyen as well on this platform. We really regret that our maid service woke you up two times! This should definitely not happen and I assure you to discuss your comments with our housekeeping manager! Once again please accept our apologies and we hope you would consider giving us another opportunity to provide you the true service you deserve. Yours sincerely, Martin Pfeifer General Manager

14.11.2019

10/10

it was excellent stay in this hotel , and I strongly advise to stay in it. It is very clean , wide rooms , very good service. The hotel looks old and small from outside the door , but it is really modern with huge space from inside.

Hotel reply

Dear Dr. F., Thank you for choosing the Austria Trend Hotel Savoyen. We are pleased to see that you definitely enjoyed your stay with us. I would also like to thank you for your comments about the bed blankets via booking.com. Next year our beds and as well the bed blankets will be replaced! It is of great value for us to receive feedback from our guests, so thank you for sharing your experience. I assure you to discuss your comments with our General Manager. The team and I would be happy to welcome you back at the Hotel Savoyen in the future. Yours sincerely, Marlene Reumann Executive Assistant

01.11.2019

10/10

I have said before and I say again, Hotel Savoyen is consistently one of the very best hotels in Vienna, whether travelling on business or for pleasure , the hotel and location are excellent all the staff are friendly and offer high quality service, Hotel Savoyen is my hotel of choice when visiting Vienna for sure.

Hotel reply

Dear Mr. M., thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience. I am pleased to see that you fully enjoyed your stay with us! We are glad to be your hotel of choice and look forward to welcoming you back soon at your next trip to Vienna. Yours sincerely, Martin Pfeifer General Manager

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