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Dear Ms. B., we would like to thank you for choosing the Austria Trend Hotel Savoyen for your recent stay in Vienna. Your feedback is very important for us because it helps us improve our service quality. We are sorry to hear, that we could not reach your expectations regarding the cleanness and WIFI conection. I will farward your feedback to our housekeeping executive and to our IT-Team. With this regard I would like to apologize for the shortfalls you experienced while in Vienna. I am all the more pleased that you were so satisfied with our reception team. They will be happy to read your feedback :) We are looking forward to welcoming you back at the Austria Trend Hotel Savoyen. With kind regards, Wiktoria Drag Assistant to General Manager