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Hotel reply
Dear Mr. L., thank you for taking the time to share your kind feedback regarding your recent stay with us. We are delighted to hear that our location was convenient for your travel needs and that you received a warm welcome upon your arrival. It is wonderful to know that the flexibility of our cancellation policy was beneficial for your rebooking, and we are pleased that you enjoyed the upgrade to a premier room with a balcony, as well as the complimentary Champagne to celebrate your wife's birthday. We truly appreciate your positive remarks and look forward to the opportunity of welcoming you back on your next visit to Vienna. With kind regards, Anica Bauer Assistant to General Manager