Guest reviews

                                                Location
                                                1337 Reviews
                                            
9.2 /10

                                                Service
                                                1188 Reviews
                                            
8.6 /10

                                                Comfort
                                                1204 Reviews
                                            
9 /10

                                                Amenities
                                                367 Reviews
                                            
8 /10

Latest reviews from our guest surveys

12.07.2019

10/10

11.07.2019

6/10

11.07.2019

8/10

10.07.2019

10/10

10.07.2019

8/10

This is a modern hotel within easy reach of the centre of Vienna. It is a peaceful place, the beds are very comfortable, clean and spacious.

Hotel reply

Dear Chris, thank you for taking the time to write a review about your stay at the Austria Trend Hotel Savoyen. I happily note that you enjoyed the location, the cleanliness and the beds during your stay. I would like to thank you for your valuable time and comments which help us to constantly review our services and to better adjust them to our guest needs. We look forward to welcoming you back in the future. Kind regards, Martin Pfeifer General Manager

10.07.2019

10/10

Every thing is great. Highly recommended!

Hotel reply

Dear Ms. H. L., thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience. We are glad you fully enjoyed your stay with us. I would like to thank you for your recommendation – we really appreciate that! Once again I would like to thank you for your feedback, which is really important and helpful for us. The team and I look forward to welcoming you back at the Hotel Savoyen. With kind regards, Martin Pfeifer General Manager

09.07.2019

10/10

09.07.2019

10/10

09.07.2019

10/10

08.07.2019

10/10

08.07.2019

10/10

07.07.2019

2/10

I did not stay at your hotel. I had a medical issue that did not allow me to travel to Austria. I emailed this information to you and requested that I not be charged. You did not even give me the courtesy of responding.

Hotel reply

Dear Ms. B., thank you for your message. Because of technical problems we did not receive your first message. I would like to apologize that you did not get a response and for the inconveniences occurred! I really regret that you could not stay with us because of a medical issue. We hope you feel better now. Regarding your booking I would like to mention that we offer cancellable and non-cancellable rates. Because of the non-refundable rate we are not able to cancel the booking free of charge. Thank you for your understanding! We would like to thank you for your feedback and we wish you all the best for the future! Yours sincerely, Martin Pfeifer General Manager

04.07.2019

10/10

We were very pleased with your hotel. The room was clean and spacious. We enjoyed our brief stay. The only complaint we had was the T.V. in the room. It was very small for the size of the room and we had difficulty finding English speaking channels. We had trouble seeing the T.V. from the bed.

Hotel reply

Dear Mrs. D., thank you very much for choosing the Austria Trend Hotel Savoyen for your recent stay in Vienna. I am happy to read that you enjoyed your time at our hotel. Every feedback is really important to us, as it gives us the opportunity to improve our quality and services. Therefore I would like to thank you for your constructive comment regarding the TV and its channels. I will definitely discuss this with my team. Please accept my apologies for the lack of comfort regarding the tv and its position. Nevertheless we hope to be able to welcome you back soon. Yours sincerely, Martin Pfeifer, General Manager

03.07.2019

10/10

I’ll definitely stay in Austria Trend Savoyen in my next stay in Vienna. Thank you!

Hotel reply

Dear Mrs. N., thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience. I am glad you fully enjoyed your stay with us! I would like to thank you for your feedback, which is really important for us to constantly improve our service quality. We are happy you will definitely stay at the Hotel Savoyen during your next trip to Vienna and we look forward to welcoming you back soon. Best regards, Martin Pfeifer General Manager

03.07.2019

10/10

We absolutely loved our stay at this amazing hotel. All the staff are exceptionally friendly and helpful. It is very clean and the rooms are beautiful. The hotel is around a 15 minute walk to the shops and museums but the train station in just across the road and is cheap and easy to use. We will definitely return to this hotel and highly recommend it.

Hotel reply

Dear Heather, thank you for taking the time to write a review about your recent stay at the Austria Trend Hotel Savoyen. I am glad you fully enjoyed your stay with us. We are always thrilled to hear when our guests enjoy the friendliness of our staff. Once again I would like to thank you for your feedback and assure you that it is really important and helpful for us! Thank you for your recommendation – we really appreciate that. We are glad you will definitely return and look forward to welcoming you back soon. Kind regards, Martin Pfeifer General Manager

02.07.2019

8/10

The room size is perfect. I thought the carpets could have been cleaner and since it was so hot in Vienna it was difficult to get the room as cool as I would have liked. The sun screen did not work initially but was later fixed. The blackout curtains did not block out light as well as I would have liked. As others have stated, Tbe wifi is not good and was virtuallly worthless. It worked a bit better in the lobby area. The printer on the computers did not work and the computers were slow. The staff is awesome-very helpful and friendly.

Hotel reply

Dear Guest, thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience with us. I happily note that you enjoyed the size of our rooms and the staff during your stay. Thank you for the information about the printer. I will forward your comments to our Chief Engineer. Your feedback is really important for us in order to constantly improve our service quality. The team and I would be happy to welcome you again in the future. Yours sincerely, Martin Pfeifer General Manager

25.06.2019

8/10

Nice hotel with a convenient location close to the Old town center of Vienna. Clean, big rooms, facilities to hold bigger events.

Hotel reply

Dear Mr. K., thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience with us. I am pleased to see that you enjoyed the location, the room and the cleanliness during your stay. I would like to thank you for your feedback, which is really important and helpful for us! We look forward to welcoming you back at the Hotel Savoyen. Yours sincerely, Martin Pfeifer General Manager

19.06.2019

10/10

Thank you for a lovely stay the hotel was in a perfect location for us and the balcony on my room was great. I appreciated the free minibar which made up for not having alcoholic drinks at the business lounge. (which I am used to having at Conrad, Hilton etc.) Check in was quick and helpful, the advice for a tour was very good and the porter who we told about a supiscious package near the lift was prompt in responding. All in all I look forward to staying with yourselves again. Kind Regards

Hotel reply

Dear Mrs. R., first of all I would like to thank you for taking the time to write a review about your stay at the Austria Trend Hotel Savoyen as every feedback helps us to improve. I am happy to read that you enjoyed your time with us! I am aware of the fact that the Executive Lounges are structured differently from hotel to hotel. Nevertheless I am glad that the included minibar in the Executive Room has been a good alternative. Thank you also for your comment regarding our team, I will definitely forward your nice words. Concerning the employee in the bar, please be informed that this will also be a matter of discussion during our next meeting. We are already looking forward welcoming you back to the Hotel Savoyen! Kind regards, Martin Pfeifer, General Manager

18.06.2019

10/10

Very nice stay in Vienna, largely due to the quality of Hotel Savoyen! With no doubt, for another visit in Vienna, we will consider booking again at Austria Trend Hotel Savoyen!

Hotel reply

Dear Mr. Lihoreau, thank you for choosing the Austria Trend Hotel Savoyen. I am pleased to read that you definitely enjoyed your stay! I would like to thank you for your valuable time and comments which help us to constantly review our services and to better adjust them to our guest needs. We are happy that you will consider booking again at the Hotel Savoyen and looking forward to welcoming you back in the future. Yours sincerely, Martin Pfeifer General Manager

18.06.2019

10/10

Very friendly staff who did everything they could to make our stay a happy one. Thank you.

Hotel reply

Dear Mr. H., thank you for taking the time to write a review about your stay at the Austria trend Hotel Savoyen. I am happy you enjoyed the friendliness of the staff during your stay. I would like to thank you for your valuable time and comments which help us to constantly review our services and to better adjust them to our guest needs. The team and I would be happy to welcome you back in the future. Yours sincerely, Martin Pfeifer General Manager

13.06.2019

10/10

GREAT !!!!!

Hotel reply

Dear Antonio, thank you very much for your feedback about your stay at the Austria Trend Hotel Savoyen. I am pleased to see that you enjoyed your stay! I would like to thank you for your constructive comments and assure you that they are really important and helpful for us as we are always trying to improve our quality standard in order to meet the expectations of our guests. On behalf of all of us, we look forward to hosting you again one day soon. Yours sincerely, Martin Pfeifer General Manager

09.06.2019

10/10

I was lucky enough to be able to stay at the Savoyen in June for a week. I had several days with my niece and several at a medical meeting in the hotel. From the moment I contacted the hotel by phone from the USA until I left at the end of my stay, I had THE MOST excellent service, help, conversations, suggestions and hospitality that I have ever experienced at a hotel. The room we were given was extraordinary with enormous windows that overlooked the city and the botanical gardens and allowed the mock orange scented breeze to waft through as well as bird song and bell chimes. I was lucky enough to sample the restaurant (unbelievable city view), the bar, room service, breakfast and meals and snacks duirng the 4 day meeting. I don't know where to begin! The variety of fresh fruits and vegetables, Austrian specialties, breafast offerings, salads and desserts was overwhelming. I'm afraid there is no where else for me to ever stay in Vienna!!

Hotel reply

Dear Rebecca, thank you for taking the time to write a review about your stay at the Austria Trend Hotel Savoyen. I am thrilled to see that you definitely enjoyed your stay! All the positive things you mentioned regarding our hotel are very encouraging and it helps us to get better and go the extra mile for our guests. I assure you that I will forward your feedback to the team. I would like to thank you for your valuable time and comments which help us to constantly review our services and to better adjust them to our guest needs. Thank you for staying with us and we are looking forward to welcome you back soon at the Hotel Savoyen. With best regards, Marlene Reumann Executive Assistant

05.06.2019

10/10

Nice hotel - friendly staff! Thank you!

Hotel reply

Dear Bay, thank you for taking the time to write a review about your stay at the Austria Trend Hotel Savoyen. I happily note that you enjoyed your stay and the friendliness of our staff. I would like to thank you for your valuable time and comments which help us to constantly review our services and to better adjust them to our guest needs. My team and I would be happy to welcome you back in the near future. With kind regards, Martin Pfeifer General Manager

21.05.2019

10/10

Perfect stay in a perfect place. Everything was so, so, so nice : the room, the view, the staff. Nothing else to say !

Hotel reply

Dear Mrs. A., thank you for taking the time to write a review about your stay at the Austria Trend Hotel Savoyen. I am pleased to see that you had a perfect stay and enjoyed the room, the view and the staff. I would like to thank you for your valuable time and comments which help us to constantly review our services and to better adjust them to our guest needs. On behalf of all of us, we look forward to hosting you again one day soon. With kind regards, Martin Pfeifer General Manager

16.05.2019

8/10

I am glad to write a critique as I worked in the hotel industry for a dozen years! I understand if suggestions are not brought forth it is not easy to make changes. Therefore I only suggest for beneficial purposes. The executive lounge should be better staffed during the executive breakfast and snack times. Service lacks attention and customer focus. Also breakfast choices are quite meager which is why I assume it is not well taken advantage of. The Lounge is not well used as it could be. The difference of foods served in the main breakfast room and the executive lounge is too varied. Also alcohol and wines should also be served in the executive lounge free of charge as they are in other hotels. The free access to the mini bar on the executive level is very good. The executive level rooms and bathrooms with the views are lovely. Minibar sometimes not consistently cleaned or replenished. Overall the hotel is a pleasure to stay in and I will definitely refer and return!

Hotel reply

Dear Guest, thank you for taking the time to write a detailed review about your stay at the Austria Trend Hotel Savoyen. I am pleased to read that you enjoyed the executive room and the included minibar during your stay. I would like to thank you very much about your constructive comments regarding the executive lounge and the breakfast. Your feedback is really important and valuable for us because they help us to constantly review our services and to better adjust them to our guest needs. I assure you I will forward your comments to our F&B Manager. We are glad you will definitely return and look forward to welcoming you again soon. Yours sincerely, Marlene Reumann Executive Assistant

15.05.2019

10/10

Everything was on point! Thank you for making my stay in Vienna memorable..

Hotel reply

Dear Mr. R., thank you for taking the time to write a review about your stay at the Austria Trend Hotel Savoyen. I am happy you definitely enjoyed your stay and your trip to Vienna was memorable. I would like to thank you for your valuable time and comments which help us to constantly review our services and to better adjust them to our guest needs. The team and I look forward to welcoming you back in the near future! Yours sincerely, Marlene Reumann Executive Assistant

08.05.2019

8/10

We had a great 4 days, shame about having to ask 3 times for cups for the coffee, Mr Sing was prefect he showed us around our suite, explained how the coffee machine worked, but no cups. !!! The young lady's forgot to leave us cups. Then this problem with the safe, but after a number of visits, the safe was replaced. We will come back

Hotel reply

Dear Mr. B., thank you for taking the time to write a review about your stay at the Austria Trend Hotel Savoyen. I am glad to read that you had a great stay at our hotel. I would like to apologize for the inconveniences occurred regarding the cups and the safe. This should definitely not happen. Please accept my apologies, as the described does not reflect the service we wish to offer our guests. Once again I would like to thank you for your valuable feedback about your stay which is really important and helpful for us in order to improve our quality service. We are glad you will come back in our hotel and look forward to welcoming you in the near future. With kind regards, Martin Pfeifer General Manager

08.05.2019

10/10

Nice and big room. Bathroom very fine and clean. The pillows are too big, difficult to sleep if ones head has to "stay up" from the bed.

Hotel reply

Dear Ms. B., thank you for taking the time to write a review about your stay at the Austria Trend Hotel Savoyen. I am happy you enjoyed your room and the bathroom during your stay. Thank you very much for your comments regarding the pillows. I would like to mention, that we offer between four pillows for free (snuggle pillow, swiss pine pillow, neck support pillow and neck roll pillow), to guarantee pleasant sleep. We would be happy to offer you this service at your next stay. My team and I look forward to welcoming you again at the Hotel Savoyen. Yours sincerely, Martin Pfeifer General Manager

07.05.2019

10/10

We are very satisfied from our stay at your hotel. High standarts of accomodation and service Anyway a small claim. The reception stuff was supposed to reserve a table for us for dinner at Sofitel and they did not .i know maybe they could not because of availability or they did not try so hard ,but they did not let us know also(with a call or amessage), so we could prepare other plans.

Hotel reply

Dear Guest, thank you for taking the time to write a review about your stay at the Austria Trend Hotel Savoyen. I am happy you enjoyed your stay at our hotel. I would like to apologize for the situation you had to experience regarding the table reservation. This should definitely not happen and I would like to apologize for the inconveniences occurred. I assure you that I will talk with the team at the reception about your comments with the desire not to repeat anything like that in the future. Thank you for making the effort to share your thoughts with us. We look forward to welcoming you again in the future. Yours sincerely, Martin Pfeifer General Manager

07.05.2019

10/10

Good location. Spacious, comfortable and clean room. Friendly and helpful staff. Good breakfast. You get all you need for good accommodation.

Hotel reply

Dear Guest, thank you for taking the time to review your stay at the Austria Trend Hotel Savoyen. I happily note that you enjoyed the location, your room, the staff and the breakfast during your stay. I would like to thank you for your valuable comments, which are really important and helpful for us in order to constantly improve our service quality. My team and I look forward to welcoming you again in the future. With kind regards, Martin Pfeifer General Manager

05.05.2019

10/10

Thank you to Carolin for making my booking and remembering my remark about celebrating my birthday with my daughter. We loved our surprise in and with our room. We were able to use the fitness centre to shower after checkout although a little awkward as there as those using the sauna and showers as well but we managed. Easy to access from central train station and return to airport. We walked into city centre or took the tram and enjoyed the sights along the way. If ever in Vienna again we will be back.

Hotel reply

Dear Ms. F., thank you for your time and your feedback about your stay at the Austria Trend Hotel Savoyen. We are happy you enjoyed your stay and had a nice birthday with your daughter. Thank you for your positive feedback. I assure you that I will forward your comments to Carolin. We are glad you will stay at our hotel again when you are back in Vienna. My team and I look forward to welcoming you again in the future. With best regards, Martin Pfeifer General Manager

04.05.2019

10/10

Perfect price quality relation Nice area and located nearby city center and metro station On a rainy day umbrella was available

Hotel reply

Dear Guest, thank you for choosing the Austria Trend Hotel Savoyen and taking the time to write a review about your stay. I am glad you enjoyed the location during your stay. Your feedback is really important and helpful for us in order to constantly improve our service quality. On behalf of all of us, we look forward to hosting you again one day soon. With kind regards, Martin Pfeifer General Manager

02.05.2019

8/10

The patio doors were broken to the room. We were required to switch rooms afterwards to what seemed to be a downgrade. The staff told us the room they were now giving us was reserved for a special guest even though the room we originally had was nicer.

Hotel reply

Dear Guest, first of all I would like to thank you for taking the time to write a review about your stay at the Austria Trend Hotel Savoyen. I would like to apologize for the inconveniences you had to experience. We want our guests to have the best experience possible and all services are on-time and of the highest quality. Be assured that I will talk with my team about your comments. This is definitely not our quality standard, so please accept my sincerest apologies for that! Nevertheless I hope to welcome you again soon in order to convince you of the improved services in our hotel. Yours sincerely, Martin Pfeifer, General Manager

01.05.2019

10/10

Thank you very comfortable room. Bed was very comfortable. Would have liked an English Channel on TV. Just thought breakfast was a bit expensive at €23, therefore I didn’t eat in. Lovely helpful staff.

Hotel reply

Dear Mrs. H., first of all thank you very much for taking the time to write a review about your time at the Austria Trend Hotel Savoyen. I am happy to hear that our team made your stay comfortable. Be assured that I will talk with my team about the TV channel and breakfast price. Every feedback helps us to improve our quality standard. We hope to be able to welcome you back soon! Sincerely, Martin Pfeifer General Manager

01.05.2019

10/10

Very very nice staying. Good breakfast. Very nice reception service. Spacious rooms. Right position between railway station and the city center. Very good hotel. Only one thing: please, pay more attention about cleaning moquette in the room. Thank you for my pleasure staying. Bye

Hotel reply

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and please be assured that we have noted your comment regarding the cleanliness. I will definitely talk with the Housekeeping about that. Please accept my apologies and thank you very much for your constructive feedback! We hope to see you again very soon. Sincerely, Manuela Reiter, Duty Manager

26.04.2019

10/10

Very friendly staff. Awesome location! Big and very clean room and bathroom. We enjoyed every minute staying there.

Hotel reply

Dear Aida, thank you for choosing the Austria Trend Hotel Savoyen. I am glad you enjoyed the staff, the location and your room during your stay. I would like to thank you for your constructive comments and your positive feedback, which is really important and helpful for us. My team and I would be happy to welcome you again soon. With kind regards, Martin Pfeifer General Manager

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