Guest reviews

                                                Service
                                                271 Reviews
                                            
9.5 /10

                                                Comfort
                                                207 Reviews
                                            
9.2 /10

                                                Location
                                                232 Reviews
                                            
9.4 /10

Latest reviews from our guest surveys

30.09.2022

10/10

Hotel Savoyen is one of the very best hotels in Vienna and the staff are all first class.

Hotel reply

Dear Mr. M., thank you for always taking the time to write such a great review of our hotel! We are glad that you enjoy your stay with us everytime. We highly appreciate you choosing the Austria Trend Hotel Savoyen whenever you come to Vienna, Sincerely, Santina Wagner Guest Service Supervisor

28.09.2022

10/10

Excellent services, excellent location! We would like to stay again.

Hotel reply

Dear Cristian, thank you for the great review of our hotel! We are glad that you enjoyed your stay and are happy that we were able to help you with your requests. We hope to see you again very soon. Sincerely, Santina Wagner Guest Service Supervisor

27.09.2022

9/10

As above

Hotel reply

Dear Ms. J., thank you very much for choosing the Austria Trend Hotel Savoyen for your second visit in Vienna. We are thrilled to hear that you enjoyed your time with us. We would love to host you again whenever you come to Vienna. Kind Regards, Santina Wagner Guest Service Supervisor

27.09.2022

10/10

25.09.2022

10/10

24.09.2022

10/10

24.09.2022

8/10

I had a short but pleasant stay. The breakfast asortment is great but I think that you can still have the staff improve their communication skills. Only one person spoke English and unfortunately some guests can't speak German. I asked for a hot chocolate and I was served one immediately but in a tall glass which was chipped at the rim. Regarding room facilities, I consider that the bath towels are small and slippers and bath robes should be provided in order to improve the guest's comfort. However on the overall I would like to congratulate you for your efforts.

Hotel reply

Dear Mr. M., We would like to thank you for choosing the Austria Trend Hotel Savoyen for your recent stay in Vienna. Thank you for taking time to rate our property and for your comments. We are very happy to hear that you enjoyed your stay with us and would like to thank you for all your comments. We already had an internal meeting in order to discuss the feedback. We are looking forward to welcoming you back soon at the Hotel Savoyen. With kind regards, Pfeifer Martin General Manager

23.09.2022

10/10

22.09.2022

10/10

20.09.2022

9/10

19.09.2022

10/10

12.09.2022

10/10

I wish we had booked for more nights, we had a great stay, everything was perfect. Thank you!

Hotel reply

Dear Clare, We would like to thank you for choosing the Austria Trend Hotel Savoyen for your recent stay in Vienna. Thank you for taking time to rate our property. We are very happy to hear that you enjoyed your stay with us. We actually have several things in place to reduce food waste like a program called “Too Good To Go” and all food leftovers are collected as organic waste. We are looking forward to welcoming you back soon at the Hotel Savoyen. With kind regards, Pfeifer Martin General Manager

12.09.2022

10/10

Hotel is very clean, near the public transportation, staff were very friendly, room was spacious, breakfast was fabulous. Sure we’ll be back again.

Hotel reply

Dear Mr. K., We would like to thank you for choosing the Austria Trend Hotel Savoyen for your recent stay in Vienna. Thank you for taking time to rate our property. We are very happy to hear that you enjoyed your stay with us. I will gladly forward your comments about the friendly staff and cleanliness to the team. We are looking forward to welcoming you back soon at the Hotel Savoyen. With kind regards, Pfeifer Martin General Manager

05.09.2022

10/10

As Always, my first choice of hotel when staying in Vienna.

Hotel reply

Dear Mr. M., We would like to thank you for choosing the Austria Trend Hotel Savoyen for your recent stay in Vienna. We really appreciate your wonderful feedback and would like to thank you for thanking time to rate our property. It is good to hear that we are always your first choice in Vienna. Thank you again for your stay with us and we are looking forward to welcoming you back soon at the Hotel Savoyen. With kind regards, Pfeifer Martin General Manager

19.08.2022

10/10

It was amazing days in this hotel every things was perfect during my vacation i came two times my family want to be here because its quite, clean, wonderful staff and location was good. Thanks to the Management and the staff and hope to visit you next time.

Hotel reply

Dear Mr. A., The team of the Austria Trend Hotel Savoyen Vienna would like to thank you very much for your recent stay with us. It is much appreciated that you took time to rate our hotel. With this concern we would like to thank you for the great feedback and sharing the experience with us. We are looking forward to welcoming you back soon at the Hotel Savoyen. With kind regards, Pfeifer Martin General Manager

18.08.2022

10/10

Our stay was fantastic. People were very nice and the room very clean. I strongly recommend Austria Trend Savoyen hotel.

Hotel reply

Dear Guest, Thank you very much for staying at the Austria Trend Hotel Savoyen Vienna. Your feedback is very important for us because it helps us improve our service quality. We really appreciate taking time to rate our hotel and would like to thank you for your great feedback. It would be our pleasure to welcoming you back soon at the Hotel Savoyen. With kind regards, Pfeifer Martin General Manager

12.08.2022

8/10

I like staying at this hotel, the rooms are big i only missed an iron and streaming service like netflix. We had a nice balcony. Very clean hotel.

Hotel reply

Dear Mira, We would like to thank you for choosing the Austria Trend Hotel Savoyen for your recent stay in Vienna. Thank you for taking time to rate our property and for your comments for improvements. For future investments, we will considerate to implement streaming service and we already offer an ironing room to our guests. We are looking forward to welcoming you back soon at the Hotel Savoyen. With kind regards, Pfeifer Martin General Manager

12.07.2022

10/10

It was amazing experience. We stayed twice in the hotel during 9 days in Austria. Second time was even better than the first time. The stuff, room, breakfast was great. We will return in the future for sure

Hotel reply

Dear Ms. P., Thank you for your amazing review about your stay at the Austria Trend Hotel Savoyen. The whole Savoyen team is pleased to see that you felt at home when staying with us. We are happy to read that you will come back and look forward to welcoming you soon. Kind regards, Martin Pfeifer General Manager

07.07.2022

9/10

I have stayed in many different hotels in Vienna, but ALWAYS revert back to the SAVOYEN, always friendly, courtious, and caring , enviromentally friendly Hotel . Will come back whenever I visit Vienna again. THANKYOU.

Hotel reply

Dear Smith, We would like to thank you for choosing the Austria Trend Hotel Savoyen for your recent stay in Vienna. Thank you for taking time to rate our property, which helps us to improve our service quality. We are very happy to hear that you fully enjoyed your stay with us and that we met your expectation. We are looking forward to welcoming you back soon at the Hotel Savoyen. With kind regards, Pfeifer Martin General Manager

07.07.2022

8/10

You have wonderful reception and f&b stuff . However the quality of your stuff can only compensate partially for the heavy used rooms.Your rooms do need an urgent facelifting! They have been over used. Changing the bed and the mattress is a point to start with. Having a soap bar , allocated shampoo and normal emeneties would be also appreciated In room cleaning stuff is another story - it is not the best and the brightest to say the least. All in all my room was very spacious and your stuff was very attentive - so I would recommend friends to stay at your facility BUT with the above reservations being told ahead. It would not be my first choice for 200 Euros value for money per night stay.

Hotel reply

Dear Uri, We would like to thank you for choosing the Austria Trend Hotel Savoyen for your recent stay in Vienna. Your feedback is very important for us because it helps us improve our quality. Thank you for taking your time to share your feedback with us. We are sorry to hear, that we could not reach your expectations. Your information is very helpful and I will discuss it with our leader board to improve for the future. With this regard I would like to apologize for the shortfalls you experienced while in Vienna. Thank you for the comments about our wonderful reception and F&B staff. We are looking forward to welcoming you back at the Austria Trend Hotel Savoyen. With kind regards, Pfeifer Martin General Manager

07.07.2022

10/10

From +: Good location, clean and friendly Hotel, Excellent Breakfast . from the staff I want to especially thank the little girl( employee) named Earn ( I hope, I wrote the name correctly), who met me in the lobby/reception and provided excellent service with a smile and a lot of positive. From - : Uncomfortable bed ( the mattress was very sagging in the room where I stayed).

Hotel reply

Dear Tatyana, We would like to thank you for choosing the Austria Trend Hotel Savoyen for your recent stay in Vienna. Thank you for taking time to rate our property. We are very happy to hear that you fully enjoyed your stay with us and that we met your expectation. Thank you for the comments about our associate which I will happily share with her and the team We are looking forward to welcoming you back soon at the Hotel Savoyen. With kind regards, Pfeifer Martin General Manager

06.07.2022

1/10

Dear, I Arrived around midnight. My first room was 646. Taking away my pillow , there was an insect running away!!! I killed the insect( bed bug), and I took some pictures!!! I immediately called the front desk. After 10 minutes a man showed up!!! He agrees this was unacceptable and he proposed my an other room 650!!! Due to this emotions I could not sleep!!! If you want I can send you the pictures!!! This is is really unacceptable!!! Working for the European Commission in brussels, CABINET OF COMMISSIONER HAHN.J, I'm considering contacting the tourist office as well as the health and hygienic department of Vienna! Denhaerinck m. +32…

Hotel reply

Dear Mr. m. Denhaerinck, We would like to thank you for choosing the Austria Trend Hotel Savoyen for your recent stay in Vienna. Your feedback is very important for us because it helps us improve our service quality. Thank you for taking your time to share your feedback with us. We are sorry to hear, that we could not reach your expectations. With this regard I would like to apologize for the shortfalls you experienced while in Vienna. I already had a meeting with your Executive Housekeeper about your reported issue. I would very appreciate if you could send me us the picture. Once again, please excuse the shortfalls that accrued during your stay with us. With kind regards, Pfeifer Martin General Manager

16.06.2022

7/10

The hotel is nice and big. The rooms are very nice and also the bathrooms. Very clean. I had the following problems: - the curtains in the room are not enough to screen the sunlight in the morning. Therefore too much of it gets in and you can't sleep well - the room key got demagnetized 3 times in 2 days. Each time I had to go back down to get it reactivated. Improve the system. - Breakfast was basic but good enough. But lunch and dinner to forget:almost everything was not well cooked, I couldn't eat almost anything. Change cook - your staff seems a bit disorganized on certain aspects at the front desk. Although I had paid for a late check out I had to show the email exchange between me and you prior to my arrival in which you confirmed this, because I was told upon arrival that you did not find such info there. Also I had asked to stay an extra 30 min after 3 p.m.: a member of your staff on arrival told me there was no problem. On the last day another told me instead that I could stay only 15 min after 3 pm. For organizational reasons I stayed until 3:40 p.m. in the room, and I received a phone call in the room from a very rude girl who literally scolded me (despite the fact that I told her I was leaving the room at that moment) telling me in a peremptory tone that I would have to pay another extra for that extra time I had stayed and to come down immediatly (despite the fact that I had already paid for a late check out). Except that paying another extra is not a problem, but I felt assaulted.

Hotel reply

Dear Mr. G., Thank you for choosing the Austria Trend Hotel Savoyen and sharing your experience with us. I really regret that your stay was not overall satisfactory and I personally would like to apologize for the inconveniences occurred! This is definitely not our quality standard or the way how we treat our guests. Please accept my sincerest apologies. Please be assured that I will talk with the responsible department manager about your comments. We would be happy to welcome you again in order to convince you of the improved services in our hotel. Yours sincerely, Martin Pfeifer General Manager

20.05.2022

10/10

On this occasion I visited Hotel Savoyen Vienna with 21 guests and not a single guest was disappointed with the staff or the hotel , as always for me, an excellent choice for business or pleasure, the staff are all excellent and the location is perfect. I rest assured that when I visit Hotel Savoyen everyone is working hard to offer the best service they can to all guests, well done again everyone at Hotel Savoyen, see you soon.

Hotel reply

Dear Mr. M., Thank you for your amazing review about your stay at the Austria Trend Hotel Savoyen. We are pleased to see that you fully enjoyed your stay with us! I would like to thank you for your kind words, we really appreciate this. The team and I look forward to welcoming you back soon. Kind regards, Martin Pfeifer General Manager

16.05.2022

8/10

Room is spacious and clean. Sufficient toiletries were provided. Breakfast spread is good. Staff were friendly and helpful.

Hotel reply

Dear Stella, Thank you your time and your feedback about your stay at the Austria Trend Hotel Savoyen. We are glad to read that you enjoyed your room, the breakfast and the friendliness of our employees during your stay. I assure you that your feedback is really important and helpful for us! We look forward to welcoming you back soon at our hotel. Kind regards, Martin Pfeifer General Manager

10.05.2022

10/10

A quality Hotel with an excellent location. Easy walking distance to many wonderful attractions & restaurants. The local transport connections give options for when walking is not suitable or time is short. The Train station to the airport is literally <5 mins walk and very good value. The Hotel's main Restaurant, "Eugenio“ , was temporarily closed. This was disappointing, but there are many excellent restaurants nearby and as the weather was good we ate out every evening.

Hotel reply

Dear Kevin, Thank you for taking the time to write a review about your stay at the Austria Trend Hotel Savoyen. Your feedback is really important and helpful for us! The whole Savoyen Team look forward to welcoming you back at our hotel in the near future. Kind regards, Marlene Reumann Team Manager HR

25.04.2022

10/10

The Austria Trend Hotel Savoyen is an excellent choice of hotel for a visit to Vienna be it for business or social reasons, the business facilities are excellent along with the location to the city which is very convenient, also from a " tourist " point of view. However the most important ingredient for any hotel is the staff and the staff at Hotel Savoyen are first class, nothing is too much trouble, they handle any situation with a calming smile. Hotel Savoyen is my first choice of hotel in Vienna.

Hotel reply

Dear Mr. M., Thank you for your time and your excellent review about your stay at the Austria Trend Hotel Savoyen. Our colleagues work very hard to make our guests feel welcome, and we’re glad to know you felt well-taken care of. Thank you for choosing our hotel and you are kindly invited to visit us again! Sincerely, Marlene Reumann Team Manager HR

25.04.2022

10/10

Had a fantastic stay would happily return. The executive suite was wonderful plus the free drinks included. Staff were an absolute credit to the hotel. Would highly recommend

Hotel reply

Dear Ms. I., Thank you for choosing the Austria Trend Hotel Savoyen and your nice words about your stay. We are pleased to see that you enjoyed your stay, especially the executive suite and the staff! I would like to thank you for your recommendation, we really appreciate this. Your feedback regarding the breakfast is really important and helpful for us – I assure you to forward your comments to our Executive Chef. You are always welcome to return - we look forward to it! With kind regards, Marlene Reumann Team Manager HR

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