Guest reviews

7568 Reviews Excellent
9.2 out of 10

Booking.com

6660 Reviews

8.9/10

HolidayCheck

883 Reviews

8.5/10

Expedia

888 Reviews

9.1/10

HRS

29 Reviews

8.9/10
Location 1592 Reviews
9.4 /10
Service 1223 Reviews
8.5 /10
Comfort 1418 Reviews
9 /10

Latest reviews from our guest surveys

27.05.2026
7/10

The hotel is great, the location is superb, the staff is nice, the breakfast options could be improved, but it's highly subjective, all in all it was a great experience, I highly recommend it.

Dear M.D., Thank you for your feedback and for highlighting our location and staff. We appreciate your suggestion regarding breakfast options, as guest preferences are important to us. We are pleased that you enjoyed your overall experience and thank you for your recommendation. Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

26.05.2026
7/10

Great location, beautiful hotel, and the lobby smells amazing. However, for the price, there were many issues with cleanliness, staff attitude, and Expedia breakfast confusion. I paid for breakfast but it was not included.

Dear Mr. O., Thank you very much for taking the time to share your detailed feedback with us. We are very pleased to hear that you enjoyed the beauty of the hotel, our central location, and the atmosphere in the lobby. At the same time, we sincerely regret that several aspects of your stay did not meet your expectations. We are especially sorry for the confusion regarding the breakfast booking through Expedia and for the impression you received from our team afterward. Please be assured that every guest should feel equally welcome and valued, regardless of the booking platform used. We apologize if this was not reflected during your stay. Furthermore, we regret the cleanliness issues you encountered in your room, as well as the shortcomings in housekeeping service. This is certainly not the standard we aim to provide, and your comments will be addressed internally with the responsible departments. We also appreciate your suggestion regarding an iron in the room instead of the shared ironing facility. Feedback like yours is extremely valuable and helps us improve the guest experience continuously. Thank you again for your honest review. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. With best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen

23.05.2026
10/10

Excellent room, impressive hotel with friendly staff.

Dear Alex B., Thank you for your kind words regarding your stay at our hotel. We are thrilled to hear that you found our rooms excellent and our staff friendly. Your positive feedback is greatly appreciated and motivates us to continue providing exceptional service. We hope you will choose us every time your travels bring you to Vienna! Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

22.05.2026
8/10

very nice hotel friendly staff

Dear Parsnip, Thank you for your kind words about our hotel and staff. We are delighted to hear that you had a pleasant experience during your stay. Your feedback is greatly appreciated and serves as motivation for our team to continue providing exceptional service. We have now entered the high season and guests coming from all over the world often book out the hotel - this, in turn, can sometimes lead to a bit crowded breakfast room. We are, however, doing our best to enable everyone to have an enjoyable breakfast! I would like to apologize for the inconveniences you experienced. Please do not hesitate to contact me should you require any assistance in the future. Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

18.05.2026
6/10

18.05.2026
10/10

The rooms are very spacious (35 m²), modern, and comfortable. The location is fantastic, with public transport only 100 meters away, and attractions such as Ringstrasse, Belvedere, and the Botanical Garden just a short 10-minute walk away. There is also a public garage with direct hotel access at a reasonable daily price of €18. The staff was extremely friendly, professional, and helpful throughout our stay.

Dear Ivan T., Thank you for your kind feedback regarding your recent stay at our hotel. We are pleased to hear that you found the rooms spacious and comfortable, and that our location suited your needs so well. It is also gratifying to know that our staff provided you with friendly and professional service. Your positive remarks about the public garage and nearby attractions are greatly appreciated. We hope to welcome you back in the future. Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

12.05.2026
9/10

Overall a very pleasant stay

Dear Vijay, Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you had a pleasant experience at our hotel. Your satisfaction is our priority, and we hope to welcome you back in the future. Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

11.05.2026
10/10

Excellent Hotel

Dear Mr. P., Thank you for a perfect, 10 out of 10, review! The whole Savoyen team is pleased to see that you felt at home when staying with us. Your constructive comment regarding the internet and vegetarian meals help us to improve and maintain the high level of service that we aim to achieve. We are looking forward in welcoming you back in a not distant future. Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

08.05.2026
10/10

08.05.2026
5/10

06.05.2026
9/10

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