Guest reviews

                                                Location
                                                1592 Reviews
                                            
9.4 /10

                                                Service
                                                1223 Reviews
                                            
8.5 /10

                                                Comfort
                                                1418 Reviews
                                            
9 /10

Latest reviews from our guest surveys

27.05.2026

7/10

The hotel is great, the location is superb, the staff is nice, the breakfast options could be improved, but it's highly subjective, all in all it was a great experience, I highly recommend it.

Hotel reply

Dear M.D., Thank you for your feedback and for highlighting our location and staff. We appreciate your suggestion regarding breakfast options, as guest preferences are important to us. We are pleased that you enjoyed your overall experience and thank you for your recommendation. Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

26.05.2026

7/10

Great location, beautiful hotel, and the lobby smells amazing. However, for the price, there were many issues with cleanliness, staff attitude, and Expedia breakfast confusion. I paid for breakfast but it was not included.

Hotel reply

Dear Mr. O., Thank you very much for taking the time to share your detailed feedback with us. We are very pleased to hear that you enjoyed the beauty of the hotel, our central location, and the atmosphere in the lobby. At the same time, we sincerely regret that several aspects of your stay did not meet your expectations. We are especially sorry for the confusion regarding the breakfast booking through Expedia and for the impression you received from our team afterward. Please be assured that every guest should feel equally welcome and valued, regardless of the booking platform used. We apologize if this was not reflected during your stay. Furthermore, we regret the cleanliness issues you encountered in your room, as well as the shortcomings in housekeeping service. This is certainly not the standard we aim to provide, and your comments will be addressed internally with the responsible departments. We also appreciate your suggestion regarding an iron in the room instead of the shared ironing facility. Feedback like yours is extremely valuable and helps us improve the guest experience continuously. Thank you again for your honest review. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. With best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen

23.05.2026

10/10

Excellent room, impressive hotel with friendly staff.

Hotel reply

Dear Alex B., Thank you for your kind words regarding your stay at our hotel. We are thrilled to hear that you found our rooms excellent and our staff friendly. Your positive feedback is greatly appreciated and motivates us to continue providing exceptional service. We hope you will choose us every time your travels bring you to Vienna! Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

22.05.2026

8/10

very nice hotel friendly staff

Hotel reply

Dear Parsnip, Thank you for your kind words about our hotel and staff. We are delighted to hear that you had a pleasant experience during your stay. Your feedback is greatly appreciated and serves as motivation for our team to continue providing exceptional service. We have now entered the high season and guests coming from all over the world often book out the hotel - this, in turn, can sometimes lead to a bit crowded breakfast room. We are, however, doing our best to enable everyone to have an enjoyable breakfast! I would like to apologize for the inconveniences you experienced. Please do not hesitate to contact me should you require any assistance in the future. Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

18.05.2026

6/10

18.05.2026

10/10

The rooms are very spacious (35 m²), modern, and comfortable. The location is fantastic, with public transport only 100 meters away, and attractions such as Ringstrasse, Belvedere, and the Botanical Garden just a short 10-minute walk away. There is also a public garage with direct hotel access at a reasonable daily price of €18. The staff was extremely friendly, professional, and helpful throughout our stay.

Hotel reply

Dear Ivan T., Thank you for your kind feedback regarding your recent stay at our hotel. We are pleased to hear that you found the rooms spacious and comfortable, and that our location suited your needs so well. It is also gratifying to know that our staff provided you with friendly and professional service. Your positive remarks about the public garage and nearby attractions are greatly appreciated. We hope to welcome you back in the future. Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

12.05.2026

9/10

Overall a very pleasant stay

Hotel reply

Dear Vijay, Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you had a pleasant experience at our hotel. Your satisfaction is our priority, and we hope to welcome you back in the future. Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

11.05.2026

10/10

Excellent Hotel

Hotel reply

Dear Mr. P., Thank you for a perfect, 10 out of 10, review! The whole Savoyen team is pleased to see that you felt at home when staying with us. Your constructive comment regarding the internet and vegetarian meals help us to improve and maintain the high level of service that we aim to achieve. We are looking forward in welcoming you back in a not distant future. Best regards, Carolin Stierand Guest Relation Manager Austria Trend Hotel Savoyen Vienna

08.05.2026

10/10

08.05.2026

5/10

06.05.2026

9/10

28.04.2026

7/10

Too loud and busy for our liking. Breakfast made us feel we were in the middle of a trainstation

Hotel reply

Dear John, Thank you for sharing your feedback regarding your recent stay. I apologize that the atmosphere during your visit did not meet your expectations, particularly during breakfast. We appreciate your insights and will consider them as we strive to enhance our guests' experiences. The whole team sincerely hope that we may have the opportunity of reversing your opinion and the pleasure of welcoming you back again very soon. With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

22.04.2026

9/10

A great hotel for a super location and very reasonable prices. The hotel is spacious and the rooms are huge. The spa and sauna facility is fantastic. It is in a quiet area but very close to everything you need.

Hotel reply

Dear Guest, thank you for your positive feedback. We are delighted to hear that you enjoyed our spacious accommodations, spa, and convenient location. It is always our goal to provide a memorable experience for our guests. We hope to welcome you back again soon! With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

19.04.2026

9/10

Helpful, friendly are just a few words to describe the staff. I also really loved the hotel, and enjoyed my stay very much. It’s location is also what made it perfect, I found a gym 2 minutes away and many food spots.

Hotel reply

Dear Guest, thank you for your kind words regarding our staff and the hotel. We are delighted to hear that you enjoyed your stay and appreciated our location. Your feedback is invaluable to us, and we hope to welcome you back in the future. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

17.04.2026

9/10

Excellent hotel and location. Staff was attentive and friendly, especially restaurant staff. I will stay at this hotel again. Super clean as well. As a solo traveller, I felt very safe in the area.

Hotel reply

Dear Lorena, Thank you for your delightful feedback regarding your stay at our hotel. We are pleased to hear that you found our location convenient and our staff attentive and friendly. Your safety and satisfaction are our top priorities, and we look forward to welcoming you back soon. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

18.03.2026

8/10

only wouldnt recommend because of the room decor being degraded and the bed sheet/ mattress situation, apart from that very good.

Hotel reply

Dear Sam, thank you for your feedback regarding your stay. We appreciate your kind words about our services; however, we acknowledge your concerns regarding the room decor and bedding. Your comments are valuable as we continually strive to enhance our guests' experiences. We hope to welcome you back soon and wish you all the best until then! With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

16.03.2026

10/10

Excellent. Everything and everyone working there are helpful and ready to get best service for the clients. Really eager to get back to this hotel! Nice choice for my 60’th celebration! Thank you all for your hospitality! SD

Hotel reply

Dear Simion, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you had an excellent experience celebrating your milestone birthday and appreciated our team's service. We look forward to welcoming you back in the future. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

06.03.2026

10/10

This is an immaculate hotel. All areas are very clean. The staff are exceptionally professional and friendly. I would highly recommend this hotel. Ideally situated and perfect for a wonderful stay in a marvelous city.

Hotel reply

Dear Robert, thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you found our establishment immaculate and our staff professional and friendly. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

03.03.2026

8/10

Overall, it was a nice stay. The tomatoes at the breakfast buffet were clearly cheap and poor quality, tasteless and unripe. There were no tomatoes among the grilled vegetables at the buffet. There was no warning that I had to turn on the fan in the thermostat when I arrived in my room, otherwise the temperature control would not work. I was bothered that the sauna wasn't working. Your questionnaire annoys me because I have to fill in all the items when I just want to write a summary rating. I click 8 everywhere, I don't care.

Hotel reply

Dear Filip L., Thank you for your feedback regarding your stay at our hotel. We appreciate your positive remarks, but I regret to hear that certain aspects did not meet your expectations. We strive to provide quality in all our offerings, including breakfast, and your comments about the tomatoes will be taken into consideration. Regarding the thermostat, we do aim to ensure that our guests are comfortable and informed about room settings. I apologize for any inconvenience this may have caused. Additionally, I understand the frustration with the sauna and appreciate your patience as we work to maintain our facilities. Lastly, your feedback on the questionnaire format is valuable; we will review how we can make it more user-friendly. Thank you for staying with us. Best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

24.02.2026

8/10

I liked the location of the hotel, it is very nice and the room was also big and quite comfortable, I had an small issue with a shower gel and asked from reception to care of it, the issue was addressed very quickly. What I didn't like is the breakfast experience : the food was very good and tasty, however it seems that the staff only interested in clearing the table, whithout knowing I didn't finish my breakfast, this was extremely unpleasant.

Hotel reply

Dear Victor, thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our hotel's location and the comfort of your room. It is also gratifying to know that our team promptly addressed your request regarding the shower gel. However, we regret that your breakfast experience did not meet your expectations. We understand how important a pleasant dining atmosphere is, and your comments regarding our staff's attentiveness will be considered for future improvements. We strive to provide an exceptional experience for all our guests and appreciate your insights. We hope to welcome you back again soon! Best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

24.01.2026

1/10

It was the first time staying here and probably will be the last.

Hotel reply

Dear Guest, thank you for taking the time to share your feedback with us. We are very sorry to hear that your stay did not meet your expectations and that you encountered several issues during your time with us. This is certainly not the level of quality and service we aim to provide. Please be assured that we take your comments very seriously. We have forwarded your remarks to the relevant departments so that the mentioned points can be reviewed and addressed accordingly. Feedback like yours is extremely important to us, as it helps us identify areas where improvements are necessary. We sincerely apologize for the inconvenience caused and hope that we will have the chance to offer you a much better experience on a future visit. With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

18.01.2026

9/10

Check in and out quick and easy, personnel professional and courteous. Excellent room and condition, temperature perfect, view great, the grey and snowy vista was not your fault!

Hotel reply

Dear David, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our check in and check out process efficient, and that you enjoyed the comfort of your room and the beautiful view. Your compliments about our staff are greatly appreciated. We look forward to welcoming you back soon. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

14.01.2026

10/10

We are staying this hotel second times. Very convenient and clean also room is very spacious. Next time, we would like to stay longer and enjoy breakfast.

Hotel reply

Dear K.K, Thank you for your kind feedback regarding your recent stay at our hotel. We are delighted to hear that you found our accommodations convenient, clean, and spacious. We look forward to welcoming you back for a longer stay and hope you will enjoy our breakfast offerings on your next visit. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

06.01.2026

6/10

Booked a room for 4 and when we arrived we were told it was only booked for 2. Super big room with bedroom, living room and dining room with 3 toilets, shower and bath. For this we were asked to pay for two more people’s breakfast, which was expected and not a problem (21 per person per day). The thing is that the staff didn’t know about this and we were told days into our stay that we weren’t paying for the breakfast we were having… Also one room was freezing and we told the staff to fix it, nothing. The staff was super uncoordinated but it’s a nice hotel.

Hotel reply

Dear Fernando, Thank you for sharing your feedback regarding your recent stay at Austria Trend Hotel Savoyen Vienna. I appreciate your insights, as they help us understand how we can enhance our guest experience. I am glad to hear that you enjoyed the spaciousness of your room. However, I regret that there was confusion regarding your booking and the breakfast arrangements. It is important for us that our staff is well-informed, and I apologize for any miscommunication you encountered during your stay. Regarding the temperature issue in your room, I understand how uncomfortable that can be, and I appreciate you bringing it to our attention. Your comments have been noted, and they will be reviewed as part of our ongoing efforts to improve our services. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

26.12.2025

9/10

We are very happy that we chose Austria Trend Hotel Savoyen for our Christmas holiday. Only positive thoughts about it. Our room (premium), was large, very clean, always warm and had great view of Vienna from the 8th floor. The hotel employees was also excellent, discreet and helpful. The services we received correspond to a 5 star hotel. Highly recommend!

Hotel reply

Dear Spyros P., Thank you for your wonderful feedback regarding your stay at Austria Trend Hotel Savoyen Vienna. We are delighted to hear that you enjoyed your premium room and appreciated the views and cleanliness. It is gratifying to know that our team made a positive impression with their discreet and helpful service. Your kind recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay. We wish you a happy New Year. Best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

19.12.2025

8/10

It was a lovely hotel. I enjoy our big orange room very much. The tub was lovely. The staff was very nice. The bed was a little hard for me and I wish for healthier options in the restaurant.

Hotel reply

Dear Dolly, thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed your room and appreciated our staff's service. Your comments about the bed and restaurant options have been noted, and we take guest preferences seriously as we strive to enhance our offerings. We are looking forward to welcoming you back soon and wish you a wonderful New Year. Best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

17.12.2025

4/10

The property is not in walking distance from city center. According with the site it is 15 min walk from the city center. That was the reason why we book it. when we arrived the staff inform us that the distance is more than 25 min. That was a huge disappointment. It like misleading

Hotel reply

Dear George, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the discrepancy you experienced concerning the distance from the city center. We aim to provide accurate information to our guests, and I understand how this could lead to disappointment. Your comments are valuable, and we will review our communication to ensure clarity for future guests. Nevertheless, I truly hope you will give us the chance to prove that we are indeed good hosts and I would be more than delighted to welcome you again in the near future. Best regards and a happy New Year, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

09.12.2025

1/10

Rooms dated. Breakfast not fresh and limited. Bathroom toiletries cheap and nasty.

Hotel reply

Dear Anon, thank you for taking the time to share your detailed feedback. We are truly sorry to hear that several aspects of your stay – including our staff, facilities, and dining experience – did not meet your expectations. Please be assured that we take your comments seriously, as they help us identify areas where we can improve. We would appreciate the opportunity to look into your concerns in more detail. If you are willing, please contact us directly so we can review the situation and address the issues you experienced. Thank you again for bringing this to our attention. We value your input and remain committed to improving the experience for all our guests. With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

08.12.2025

9/10

Overall an enjoyable stay, following our first visit a few years ago. The hotel is well presented and all the staff very welcoming. Front of house, bar, restaurant and cleaning staff all provided efficient and courteous service. Would recommend to anyone visiting Vienna who require a relaxed experience.

Hotel reply

Dear Tim, Thank you for your kind feedback regarding your recent stay. We are pleased to learn that you enjoyed our services and that our staff contributed positively to your experience. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

08.12.2025

8/10

A nice, decent and friendly hotel, situated perfectly in Vienna, with great sound-proofing for the rooms. Strongly recommend the suite or premium rooms at the 8th floor. We used tram and u-bahn to get around, which was 50 meters away. Clean hotel and rooms, friendly and service oriented staff.

Hotel reply

Dear Richard, Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated our location, sound-proofing, and the service provided by our staff. Your recommendation of our suites and premium rooms is greatly appreciated. We are looking forward to welcoming you back soon and wish you a wonderful New Year. Best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

08.12.2025

8/10

- check-in was at 3pm in the afternoon and I arrived in the morning so had to wait long hours outside tired and jetlagged. what's funny is that the check out was at 12pm so you want guests in the room late but out earlier - that's dodgy. - did not provide complementary water - it was sparking water but if i really wanted a cardonated drink i would just have coke or something why sparkling water, i wanted normal tap water and also there was a champagn bottle which did not make sense because I don't drink, could have provided something else like some juice etc. - room had no slippers or shower shoes and since the carpet was dirty i couldn't just walk barefoot in the room and shower. Would have loved for a 4 star hotel to provide other complimentary items in the bath rooms like one-off razors, I mean thats the basics. An all-in-one shampoo, conditioner and body wash and hand wash was kinda stingy for a 4 star hotel. - the bed pillow had a red stain smudged on it at the bottom left of the pillow and had a 10cm hair on it and it can't have been mine because I wasn't bleeding and there was no one else in the room, the irony was that I noticed this after the room was cleaned - shouldn't that people have been taken out for cleaning? - respectfully the wifi sucked! all guests who stayed at the hotel and those who visited used the same wifi network which was so slow I couldn't even connect my laptop to do my work, it was slow and kept disconnecting. I was forced to buy data to use my phone and my laptop. For a 4-star hotel, you could do a lot better for a 7 night stay that cost $AUD2K+ with basic amenities.

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