Guest reviews

                                                Location
                                                1488 Reviews
                                            
9.4 /10

                                                Service
                                                1265 Reviews
                                            
8.5 /10

                                                Comfort
                                                1347 Reviews
                                            
8.9 /10

                                                Amenities
                                                345 Reviews
                                            
7.6 /10

Latest reviews from our guest surveys

04.06.2025

9/10

02.06.2025

7/10

02.06.2025

9/10

02.06.2025

10/10

02.06.2025

6/10

02.06.2025

6/10

Overall I like staying at the Savoyen hotel as the location is peaceful and the hotel is quiet with friendly staff. The rooms are spacious with adequate facilities and amenities.

Hotel reply

Dear James, thank you for your feedback. We are pleased to hear that you enjoyed our peaceful location and friendly service. We continually strive to enhance our guests' experiences and will take your comments into consideration for future improvements. We would be happy to welcome you again with us for your next stay in Vienna. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

29.05.2025

10/10

A Truly Memorable Stay at Austria Trend Hotel Savoyen Vienna! I had the pleasure of spending two nights at the Austria Trend Hotel Savoyen Vienna, and I can confidently say it was an unforgettable experience. From the moment I arrived, the staff went above and beyond to make me feel welcome. Every interaction was warm, professional, and genuinely friendly—it's clear that hospitality is a top priority here. What truly made my stay exceptional was the thoughtful surprise I received on my birthday. The hotel staff sent a bottle of champagne to my room, completely unprompted. It was such a kind and personal gesture that made my day feel even more special. That level of attention to detail and care is rare and deeply appreciated. The hotel itself is elegant and beautifully maintained, with spacious, comfortable rooms and a perfect location for exploring Vienna. Whether you're visiting for business or leisure, I can't recommend this hotel highly enough. I’ll definitely be returning!

Hotel reply

Dear James , thank you for your wonderful feedback regarding your recent stay at Austria Trend Hotel Savoyen Vienna. We are absolutely delighted to hear that you had a memorable experience with us. Our team strives to provide exceptional service, and it is heartening to know that their warm hospitality made a positive impact during your visit. We are particularly pleased that the surprise gesture on your birthday added to your special day. It is our aim to create memorable moments for our guests, and we are thrilled that we could do this for you. Your kind words about our hotel’s elegance and location are truly appreciated, and we look forward to welcoming you back for another exceptional stay in the future. With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

29.05.2025

6/10

Check-in was trouble-free. The person at the reception was friendly. Good service at the bar when we were there. The bedroom was big with plenty of storage space. However, the room service was very average: Bedroom was clean but wasn't really done up properly: duvets were hastily folded, pillows weren't fluffed, the dustbin wasn't closed properly, the used tea bag was never replaced. Dust collecting on the tissue dispenser. And at check-out, the person didn't ask us if our stay had gone well. Very impersonal . Was it because a lot of people were waiting to check out?

Hotel reply

Dear Marie, thank you for taking the time to share your experience with us. We are pleased to hear that you found the check-in process seamless and appreciated the friendliness of our staff as well as the spaciousness of your room. However, we regret to learn that the room service did not meet your expectations. We strive for high standards in cleanliness and presentation, and your feedback regarding the room's upkeep and the check-out experience is invaluable for our improvement. We will certainly review these aspects to enhance our service moving forward. Thank you again for your comments, and we hope to have the opportunity to welcome you back in the future. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

28.05.2025

10/10

Great room in a wonderful location.

Hotel reply

Dear Jan, thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed your room and our wonderful location. We look forward to welcoming you back in the future. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

26.05.2025

4/10

26.05.2025

9/10

24.05.2025

9/10

I love staying in your hotel.

Hotel reply

Dear Rungtiva, we would like to thank you for choosing the Austria Trend Hotel Savoyen for your recent stay in Vienna. Your feedback is very important for us because it helps us improve our service quality. Therefore it is much appreciated, that you took time to rate our hotel. With this concern we would like to thank you for the feedback and sharing the experience with us. We are looking forward to welcoming you back soon at the Hotel Savoyen. With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

20.05.2025

10/10

I recently had the pleasure of staying at the Austria Trend Hotel Savoyen Vienna, and it was truly an unforgettable experience! The hotel's excellent location made it easy to explore Vienna, with the botanic garden and Belvedere palace just a short walk away. The tram and train connections were also top-notch, making it simple to get to the city center and airport. The staff were wonderfully friendly and helpful throughout our stay, and our room was splendid with a separate bath and shower. The hotel's wellness and fitness facilities were a great bonus, and the food was delicious. What really impressed me, though, was the hotel's ability to balance modern comforts with historic charm. The conference facilities were great, and the cleanliness throughout the hotel was impeccable. *Some of the hotel's standout features include:* - *Excellent Location*: Close to Belvedere palace and botanic garden, with easy access to tram and train connections - *Friendly Staff*: Helpful and welcoming staff who go above and beyond - *Comfortable Rooms*: Spacious rooms with separate bath and shower, and comfortable beds - *Wellness and Fitness*: Full-service spa and fitness facilities to help you relax and unwind - *Delicious Food*: Tasty meals and excellent conference facilities Overall, I would highly recommend the Austria Trend Hotel Savoyen Vienna to anyone looking for a comfortable and convenient stay in Vienna. With an average rating of 10 out of 10, it's clear that this hotel is a favorite among travelers.

Hotel reply

Dear Herica, thank you very much for your kind words and for taking the time to share your delightful experience at the Austria Trend Hotel Savoyen Vienna. We are thrilled to hear that our prime location allowed you to conveniently explore the beautiful sights of Vienna, and that our friendly staff contributed positively to your stay. We take great pride in maintaining the historic charm of our hotel while providing modern comforts, and it's wonderful to know that you appreciated our facilities, including the wellness and fitness options. Your compliments about the cleanliness and the quality of our food are also greatly appreciated. Your high recommendation means a lot to us, and we are grateful for your feedback. We hope to welcome you back for another memorable stay in the future. Best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

20.05.2025

8/10

Barman Rainer was the first “local” we spoke to and found his a friendly, professional person. He is a credit to your company. Everyone else were great but he created such a wonderful first impression no one else could repeat.

Hotel reply

Dear Peter, thank you for your kind words regarding Rainer. We are delighted to hear that he made such a positive impression during your stay. Our team strives to provide exceptional service, and we appreciate your feedback. We are looking forward to welcoming you back soon at the Hotel Savoyen. With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

17.05.2025

7/10

The furniture is nice, especially the two closet. The sofa set and small table are convenient. Bed, night stands and desk are quite standard.

Hotel reply

Dear Guest, thank you for taking the time to share your feedback about your stay with us. We’re glad to hear that you liked the furniture, especially the closets, as well as the sofa set and small table – we’re always happy when guests find convenience in our spaces. We truly appreciate your observations about the room setup. While we do cater to group and conference guests at times, we aim to make every individual guest feel valued and comfortable. We’re sorry to hear that your experience with our front desk staff didn’t meet your expectations. We’ll certainly take your feedback to heart and address this with the team to ensure a warmer and more welcoming atmosphere for everyone. Thank you again for sharing your thoughts, and we hope to welcome you back in the future! With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

13.05.2025

10/10

I had a wonderful experience while I was in Vienna at this hotel! It was absolutely beautiful and the room was so spacious, particularly for the price! I also loved that it was right in the heart of Vienna and only minutes away from some amazing food and the Belvedere Palace as well as the train station. It was so convenient and absolutely worth the price to stay!

Hotel reply

Dear Guest, thank you for your delightful feedback! We are thrilled to hear that you enjoyed your stay with us and appreciated the spacious accommodations as well as our prime location in Vienna. It's wonderful to know that our proximity to local attractions and dining options contributed to your experience. We look forward to welcoming you back for another memorable visit. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

11.05.2025

8/10

The hotel is not in the pedestrian center, but it is very well connected to the airport and served very well by trams. The size of the room was good, pity that the TV was a bit small and that there was no Nespresso machine. Breakfast needs improvement for the sweet part.

Hotel reply

Dear Italo, thank you very much for your positive feedback. We are pleased to hear that you had an overall enjoyable stay with us. Please be assured that your comments have already been forwarded to the relevant departments for further review and action. We sincerely apologize for any inconvenience you may have experienced during your visit. We truly appreciate your input and hope to have the opportunity to welcome you back soon, providing you with an even more pleasant experience. With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen

05.05.2025

8/10

Your staff were wonderfully friendly and helpful throughout our stay . Our room was splendid, with separate bath and shower We loved the fact that you are so close to the botanic garden and Belvedere Tram and train connections excellent Our holiday was a treat .

Hotel reply

Dear Peter, thank you for your kind words regarding our staff and facilities. We are delighted to hear you enjoyed your stay, as well as our location near the botanic garden and Belvedere. We hope to welcome you back in the future. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen

04.05.2025

9/10

Over all wery satisfied with the hotel and the location. Wery quiet which is good. Perfect with availability to train ond tram. Easy to get to the city and airport.

Hotel reply

Dear Maria, thank you for your positive feedback regarding your stay. We are delighted to hear that you enjoyed our quiet location and convenient access to public transport. Your satisfaction is our priority, and we hope to welcome you back soon. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen

30.04.2025

10/10

Room was very clean, bed comfortable. Staff was very nice and found us rooms next to each other for the guests traveling with us.

Hotel reply

Dear Marianne, thank you for your kind words regarding the cleanliness of your room and the comfort of the bed. We are delighted to hear that our staff was able to accommodate your request for adjacent rooms for your group. We look forward to welcoming you back soon. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

27.04.2025

10/10

Hotel was amazing, food was delicious and staff were friendly, conference facilities were great and everywhere was very clean. Thank you and well done for doing a great job!

Hotel reply

Dear Simone, thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay, appreciated our delicious food, and found our staff friendly. Your kind words motivate us to continue providing excellent service. We hope to welcome you back soon and wish you all the best until then. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen

23.04.2025

7/10

We had a comfortable stay. I’m not sure it was great value for money, but it was comfortable and staff are very pleasant, like most people in Vienna. Public transport is great, making most locations easily accessible

Hotel reply

Dear Peter, thank you for taking the time to provide us with your feedback. We genuinely appreciate your input and are sorry to hear that your experience did not fully meet your expectations. Please know that we take your concerns seriously, and we regret the circumstances you mentioned. I have already forwarded your feedback to the relevant departments in order to ensure that incidents like this do not occur in the future. We hope to have the opportunity to serve you better in the future. With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen

20.04.2025

7/10

I saw your go green campaign after my reservation when i arrive to hotel and show my ticket they said you should apply before . İts same price but they didnt accept my go green apply. İts only system thing . Sometimes rules could be soft for that kind of nice approaches

Hotel reply

Dear Hakan O., thank you for your feedback regarding our Go Green campaign. We appreciate your interest in sustainability. However, our policy requires registration prior to arrival to ensure a smooth process. We understand your perspective and value your input as it helps us enhance our services. We would be delighted if you would give us another chance and spend your stay at the Austria Trend Hotel Savoyen once again. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

08.04.2025

10/10

Absolutely wonderful and unexpected trip! Beautiful hotel, location, service

Hotel reply

Dear Assan N., thank you for taking the time to share your feedback about your stay with us. Thank you for taking the time to share your feedback about your stay with us! We’re so thrilled to hear that your trip was "absolutely wonderful and unexpected." It’s great to know that you enjoyed our hotel, the location, and the service. It’s always rewarding to hear that we met your expectations, and we look forward to welcoming you back soon. Thank you once again for your kind words! With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

06.04.2025

9/10

Very good place to stay for visiting Vienna, staff highly competent and trustworthy - I actually forgot something of value and was kept for me until it could be retrieved, 5 stars!

Hotel reply

Dear Guest, thank you for your kind words regarding your recent stay. We take pride in our staff's dedication to providing excellent service. We are delighted you enjoyed your time with us and appreciate your positive feedback. Thank you for staying with us and we are looking forward to welcome you back soon. With best regards, Anica Bauer Assistant to General Manager

01.04.2025

5/10

The service is not good enough

Hotel reply

Dear Mrs. D., first of all I would like to thank you for taking the time to write a review about your stay at the Austria Trend Hotel Savoyen. I really regret that your stay was not overall satisfactory, and I personally would like to apologize for the inconveniences occurred! Friendliness and cleanliness are both really important topics for us and the situation you had to experience is definitely not our quality standard and not the way how we treat our guests! Please accept my sincerest apologies for that. Be assured that I will definitely talk with my team about your comments! We do hope that you will allow us to be of better service to you on a future visit to Vienna. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

30.03.2025

10/10

Excellent hotel that is well placed for exploring this fabulous city. Spacious rooms with great facilities. Reasonably priced but starting to show its age in a couple of places (Hallway carpets)

Hotel reply

Dear Arthur R., thank you for your kind words regarding your stay with us. We appreciate your feedback about our facilities and location. We continuously strive to maintain our property and will take your comments into account as we plan future improvements. We are looking forward in welcoming you back in a not distant future. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

27.03.2025

9/10

During our stay we could not find a price list for the minibar in the room. Also the last two times we have visited the hotel in a mini suite we were not charged anything for using the minibar, therefore we assumed that it was free of charge. To our surprise, at checkout we were asked for about 160€ for using it. Also, friends who have visited the hotel were not charged anything on that. This made us disadisfied because we are loyal customers.

Hotel reply

Dear Nikolas, thank you so much for taking the time to provide feedback on your stay with us. We are delighted to hear that you enjoyed your time in Vienna and with us. Regarding your comments about the minibar, I would like to sincerely apologize for any inconvenience caused. Please feel free to send me a brief email at [an…], and I will make sure to discuss this with our team to ensure it is addressed. Once again, thank you for your valuable review. We would be thrilled to welcome you back in the near future! With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

10.03.2025

9/10

A great hotel, well situated for a vosit to the beautiful city of Vienna. Conveniently close to the railway station directly connected to the airport.

Hotel reply

Dear Marten, thank you very much for your kind feedback. We are delighted to hear that you enjoyed your stay with us and appreciated our convenient location, which is indeed ideal for exploring the beautiful city of Vienna. Regarding your comment on the mattress, we truly appreciate your input. We are currently in the process of gradually replacing and upgrading our mattresses to ensure the utmost comfort for our guests. Your feedback is very valuable to us as it helps us improve our services. We look forward to welcoming you back in the near future. With kind regards, Anica Bauer Assistant to General Manager

04.01.2025

10/10

Very convenient location for touring Vienna. We took the train from the airport to the tram which stops right near the hotel. We were very happy with our room and the amenities at the hotel. Yes, I would recommend the hotel to friends!

Hotel reply

Dear Betty, thank you for your kind words regarding your recent stay. We are delighted to hear that our location and amenities met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you and your friends in the future. With best regards, Anica Bauer Assistant to General Manager

31.12.2024

8/10

Very well situated hotel with perfect beds and extensive room. The breakfast really stands out with lot’s of variety and good food! We will definitely come back to beautiful Vienna!

Hotel reply

Dear Allison D. Thank you for your kind words about our hotel, the comfort of our beds, and the variety of our breakfast offerings. We look forward to welcoming you back to Vienna for another enjoyable stay. We wish you a great start to the New Year. With best regards, Anica Bauer Assistant to General Manager

24.12.2024

10/10

Great location for accessing downtown. The rooms were fantastic and larger than most. The decor was nice and the staff did an excellent job.

Hotel reply

Dear Dave G., Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our location, room size, and decor, as well as the service provided by our staff. Your kind words are greatly appreciated. We look forward to welcoming you back to our hotel in the near future. Wishing you a great start to the New Year. With best regards, Anica Bauer Assistant to General Manager

21.12.2024

10/10

Excellent location, good value for money. Large room - better comparing with most of the other hotel in the same category. Very clean and comfortable. Good value for money.

Hotel reply

Dear Claudiu D., Thank you for your kind words regarding our location and the comfort of our rooms. We are delighted to hear that you found excellent value during your stay. Your satisfaction is our priority, and we hope to welcome you back soon. Wishing you a great start to the New Year. With best regards, Anica Bauer Assistant to General Manager

19.12.2024

4/10

From the moment that we arrived to the moment that we checked out there was nothing to make our experience at the hotel one to remember (for the right reasons). We did raise our concerns with the reception staff at the time of our stay without success.

Hotel reply

Dear Guest, thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience caused during your stay. It’s disappointing to learn that the concerns you raised were not addressed to your satisfaction at the time. Please rest assured that we take all guest feedback seriously, and we are continuously working to improve our services. We would appreciate the opportunity to discuss your concerns in more detail and to ensure that any issues are resolved. We hope you will consider giving us another chance in the future, and we look forward to the opportunity to make your next stay a more enjoyable one. With kind regards, Anica Bauer Assistant to General Manager

19.12.2024

10/10

Welcoming, relaxing & completely enjoyable stay. The staff were so friendly & did everything they could to be helpful. I will definitely look for your hotels in my future travel locations!

Hotel reply

Dear Kathy, thank you so much for sharing your wonderful feedback. We are delighted to hear that you had a welcoming, relaxing, and completely enjoyable stay with us. It’s fantastic to know that our team’s friendly service made such a positive impact on your experience. We will certainly pass on your kind words to our staff! We are also grateful for your valuable suggestions. We apologize for the issue with the towels. Our goal is to be environmentally friendly and encourage re-use, but it seems there was a misunderstanding in this instance. We will review our procedures and ensure clearer communication to prevent this from happening again. Thank you again for your feedback. We would be thrilled to welcome you back at any of our hotels in the future, and we look forward to providing an even better experience next time. Wishing you safe travels and a wonderful holiday season ahead! With kind regards, Anica Bauer Assistant to General Manager

17.12.2024

9/10

This was a return visit after 9 years and we had a lovely few days at your hotel. Great location and easy access both to the airport and the city. Lovely comfortable room and great facilities across the wider hotel.

Hotel reply

Dear Marie, thank you so much for choosing to return to our hotel after 9 years! We're delighted to hear that you had a wonderful few days with us. It's great to know that you enjoyed our location, the convenience of access to both the airport and the city, as well as the comfort of your room and our hotel facilities. We truly appreciate your kind feedback and look forward to welcoming you back again in the future! With kind regards, Anica Bauer Assistant to General Manager

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