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I am glad to write a critique as I worked in the hotel industry for a dozen years! I understand if suggestions are not brought forth it is not easy to make changes. Therefore I only suggest for beneficial purposes. The executive lounge should be better staffed during the executive breakfast and snack times. Service lacks attention and customer focus. Also breakfast choices are quite meager which is why I assume it is not well taken advantage of. The Lounge is not well used as it could be. The difference of foods served in the main breakfast room and the executive lounge is too varied. Also alcohol and wines should also be served in the executive lounge free of charge as they are in other hotels. The free access to the mini bar on the executive level is very good. The executive level rooms and bathrooms with the views are lovely. Minibar sometimes not consistently cleaned or replenished. Overall the hotel is a pleasure to stay in and I will definitely refer and return!
Everything was on point! Thank you for making my stay in Vienna memorable..
So einfach geht’s! Felder ausfüllen und folgende Vorteile genießen: