Guest reviews

                                                Location
                                                1652 Reviews
                                            
9.4 /10

                                                Service
                                                1309 Reviews
                                            
8.3 /10

                                                Comfort
                                                1488 Reviews
                                            
9 /10

Latest reviews from our guest surveys

09.02.2026

4/10

Very bad experience. First I would start with no place to stay outside to enjoy a coffee (especially for your smoking customers) I had to stay outside literally in the street. I’ve been given a room that the door was not locking & after I reported that issue, NOTHING was made. Somehow I convinced the staff to give me another room, but the heating sistem was broken and the power socket from the wall was partially detached, very dangerous electrical hazard. Very very disappointing for a 4* hotel :(

04.02.2026

4/10

02.02.2026

10/10

27.01.2026

9/10

24.01.2026

1/10

It was the first time staying here and probably will be the last.

Hotel reply

Dear Guest, thank you for taking the time to share your feedback with us. We are very sorry to hear that your stay did not meet your expectations and that you encountered several issues during your time with us. This is certainly not the level of quality and service we aim to provide. Please be assured that we take your comments very seriously. We have forwarded your remarks to the relevant departments so that the mentioned points can be reviewed and addressed accordingly. Feedback like yours is extremely important to us, as it helps us identify areas where improvements are necessary. We sincerely apologize for the inconvenience caused and hope that we will have the chance to offer you a much better experience on a future visit. With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

19.01.2026

9/10

18.01.2026

9/10

Check in and out quick and easy, personnel professional and courteous. Excellent room and condition, temperature perfect, view great, the grey and snowy vista was not your fault!

Hotel reply

Dear David, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our check in and check out process efficient, and that you enjoyed the comfort of your room and the beautiful view. Your compliments about our staff are greatly appreciated. We look forward to welcoming you back soon. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

14.01.2026

9/10

Friendly and helpful reception staff, great location in Vienna.

Hotel reply

Dear AC, Thank you for your kind words regarding our reception staff and the location of our hotel. We are delighted to hear that you had a pleasant experience during your stay. Your feedback is greatly appreciated, and we hope to welcome you back in the future. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

14.01.2026

10/10

We are staying this hotel second times. Very convenient and clean also room is very spacious. Next time, we would like to stay longer and enjoy breakfast.

Hotel reply

Dear K.K, Thank you for your kind feedback regarding your recent stay at our hotel. We are delighted to hear that you found our accommodations convenient, clean, and spacious. We look forward to welcoming you back for a longer stay and hope you will enjoy our breakfast offerings on your next visit. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

13.01.2026

10/10

12.01.2026

7/10

06.01.2026

6/10

Booked a room for 4 and when we arrived we were told it was only booked for 2. Super big room with bedroom, living room and dining room with 3 toilets, shower and bath. For this we were asked to pay for two more people’s breakfast, which was expected and not a problem (21 per person per day). The thing is that the staff didn’t know about this and we were told days into our stay that we weren’t paying for the breakfast we were having… Also one room was freezing and we told the staff to fix it, nothing. The staff was super uncoordinated but it’s a nice hotel.

Hotel reply

Dear Fernando, Thank you for sharing your feedback regarding your recent stay at Austria Trend Hotel Savoyen Vienna. I appreciate your insights, as they help us understand how we can enhance our guest experience. I am glad to hear that you enjoyed the spaciousness of your room. However, I regret that there was confusion regarding your booking and the breakfast arrangements. It is important for us that our staff is well-informed, and I apologize for any miscommunication you encountered during your stay. Regarding the temperature issue in your room, I understand how uncomfortable that can be, and I appreciate you bringing it to our attention. Your comments have been noted, and they will be reviewed as part of our ongoing efforts to improve our services. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

26.12.2025

9/10

We are very happy that we chose Austria Trend Hotel Savoyen for our Christmas holiday. Only positive thoughts about it. Our room (premium), was large, very clean, always warm and had great view of Vienna from the 8th floor. The hotel employees was also excellent, discreet and helpful. The services we received correspond to a 5 star hotel. Highly recommend!

Hotel reply

Dear Spyros P., Thank you for your wonderful feedback regarding your stay at Austria Trend Hotel Savoyen Vienna. We are delighted to hear that you enjoyed your premium room and appreciated the views and cleanliness. It is gratifying to know that our team made a positive impression with their discreet and helpful service. Your kind recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay. We wish you a happy New Year. Best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

19.12.2025

8/10

It was a lovely hotel. I enjoy our big orange room very much. The tub was lovely. The staff was very nice. The bed was a little hard for me and I wish for healthier options in the restaurant.

Hotel reply

Dear Dolly, thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed your room and appreciated our staff's service. Your comments about the bed and restaurant options have been noted, and we take guest preferences seriously as we strive to enhance our offerings. We are looking forward to welcoming you back soon and wish you a wonderful New Year. Best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

17.12.2025

4/10

The property is not in walking distance from city center. According with the site it is 15 min walk from the city center. That was the reason why we book it. when we arrived the staff inform us that the distance is more than 25 min. That was a huge disappointment. It like misleading

Hotel reply

Dear George, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the discrepancy you experienced concerning the distance from the city center. We aim to provide accurate information to our guests, and I understand how this could lead to disappointment. Your comments are valuable, and we will review our communication to ensure clarity for future guests. Nevertheless, I truly hope you will give us the chance to prove that we are indeed good hosts and I would be more than delighted to welcome you again in the near future. Best regards and a happy New Year, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

09.12.2025

1/10

Rooms dated. Breakfast not fresh and limited. Bathroom toiletries cheap and nasty.

Hotel reply

Dear Anon, thank you for taking the time to share your detailed feedback. We are truly sorry to hear that several aspects of your stay – including our staff, facilities, and dining experience – did not meet your expectations. Please be assured that we take your comments seriously, as they help us identify areas where we can improve. We would appreciate the opportunity to look into your concerns in more detail. If you are willing, please contact us directly so we can review the situation and address the issues you experienced. Thank you again for bringing this to our attention. We value your input and remain committed to improving the experience for all our guests. With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

08.12.2025

8/10

A nice, decent and friendly hotel, situated perfectly in Vienna, with great sound-proofing for the rooms. Strongly recommend the suite or premium rooms at the 8th floor. We used tram and u-bahn to get around, which was 50 meters away. Clean hotel and rooms, friendly and service oriented staff.

Hotel reply

Dear Richard, Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated our location, sound-proofing, and the service provided by our staff. Your recommendation of our suites and premium rooms is greatly appreciated. We are looking forward to welcoming you back soon and wish you a wonderful New Year. Best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

08.12.2025

8/10

- check-in was at 3pm in the afternoon and I arrived in the morning so had to wait long hours outside tired and jetlagged. what's funny is that the check out was at 12pm so you want guests in the room late but out earlier - that's dodgy. - did not provide complementary water - it was sparking water but if i really wanted a cardonated drink i would just have coke or something why sparkling water, i wanted normal tap water and also there was a champagn bottle which did not make sense because I don't drink, could have provided something else like some juice etc. - room had no slippers or shower shoes and since the carpet was dirty i couldn't just walk barefoot in the room and shower. Would have loved for a 4 star hotel to provide other complimentary items in the bath rooms like one-off razors, I mean thats the basics. An all-in-one shampoo, conditioner and body wash and hand wash was kinda stingy for a 4 star hotel. - the bed pillow had a red stain smudged on it at the bottom left of the pillow and had a 10cm hair on it and it can't have been mine because I wasn't bleeding and there was no one else in the room, the irony was that I noticed this after the room was cleaned - shouldn't that people have been taken out for cleaning? - respectfully the wifi sucked! all guests who stayed at the hotel and those who visited used the same wifi network which was so slow I couldn't even connect my laptop to do my work, it was slow and kept disconnecting. I was forced to buy data to use my phone and my laptop. For a 4-star hotel, you could do a lot better for a 7 night stay that cost $AUD2K+ with basic amenities.

08.12.2025

9/10

Overall an enjoyable stay, following our first visit a few years ago. The hotel is well presented and all the staff very welcoming. Front of house, bar, restaurant and cleaning staff all provided efficient and courteous service. Would recommend to anyone visiting Vienna who require a relaxed experience.

Hotel reply

Dear Tim, Thank you for your kind feedback regarding your recent stay. We are pleased to learn that you enjoyed our services and that our staff contributed positively to your experience. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

30.11.2025

3/10

The hotel rooms are spacious, the staff are generally friendly and the location is excellent. I stayed for five nights and did not try the breakfast, so cannot comment on that. However, the stay was overshadowed by several serious shortcomings that are not acceptable for a four-star property. 1. Ironing facilities The hotel does not provide irons or ironing boards to rooms, and instead directs all guests to a shared “ironing room” with two boards for the entire hotel. The equipment was old and not particularly clean. I was told by a manager that this was due to fire safety. If that is the case, the rooms should be renovated to comply with safety requirements, rather than asking guests to carry clothes through the hotel and use a utility room on another floor. This practice is below the standards of even a three-star property and is totally unacceptable for a four-star hotel. 2. Climate control / AC The climate control in my room was effectively disabled in November. Even when set to the lowest temperature, the room remained between 23–24°C and the only way to cool it enough to sleep was to keep the window open. I reported this issue, and it took multiple follow-ups before anyone came to check it. Staff confirmed the system is centrally limited, and despite attempts an override could not be done. A room move was offered, but it was clear the issue was systemic rather than room-specific. 3. Service responsiveness and solutions The confusion over the AC settings, the ironing policy, and the lack of a clear solution gave the impression that the hotel is not equipped to deal with very basic guest comfort issues. A four-star property should never leave a guest waiting for assistance, or be unable to provide a simple resolution. 4. General cost-cutting approach There were other details that contributed to a negative impression: slightly limited gym (the only resistance machine was missing parts), no complimentary water, cheap soap and shampoo dispensers, and very thin towels. These may sound small individually, but they reinforce the feeling that the hotel prioritises cost-saving over guest experience. These are not minor inconveniences but fundamental service and facility issues that are simply not compatible with the hotel’s advertised category. I have stayed in many hotels of all price points, and I have had better experiences in budget properties. Overall, this was the most stressful hotel stay I have had, and I would not return.

Hotel reply

Dear Guest, thank you for taking the time to share your feedback regarding your recent stay at Austria Trend Hotel Savoyen Vienna. We appreciate your kind words about our spacious rooms, friendly staff, and excellent location. However, I regret to hear that your experience was marred by several issues that did not meet your expectations for a four-star property. We understand that the ironing facilities and climate control in your room were not satisfactory. Our policy regarding the shared ironing room is indeed in place for safety reasons, and we acknowledge that it may have caused inconvenience during your stay. Similarly, we take note of your concerns regarding the climate control system and the responsiveness of our team. We strive to address all guest inquiries effectively, and your feedback will assist us in improving our operations. Lastly, I apologize for your perception of our amenities and services. We aim to provide a quality experience for our guests, and your insights are invaluable in helping us enhance our offerings. We hope you will consider giving us another opportunity in the future. With best regards, Anica Bauer Assistant to GeneraL Manager Austria Trend Hotel Savoyen Vienna

24.11.2025

10/10

Beautiful hotel. My room what hugh and included all what we need. It is located in very well located zone for transportation, comerciales and restaurants. Walking distance to Belvedere and other important buildings.

Hotel reply

Dear Oscar, thank you for your positive feedback. We are delighted to hear that you found our hotel beautiful and well-located, as well as enjoying the spaciousness of your room. We hope to welcome you back in the future for another wonderful stay. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

17.11.2025

10/10

Good location, close to Belvedere, and whithin walking distance to center. Close to station with direct train to airport.

Hotel reply

Dear Anna, thank you for your kind feedback regarding our prime location and accessibility to key attractions and transportation. We are delighted to hear that you enjoyed your stay with us and found our hotel convenient for your needs. We hope to welcome you back soon and wish you all the best until then! With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

10.11.2025

9/10

Great location. Easy access to trams and rail to get you around everywhere. Hotel is well maintained and the rooms clean with great facilities.

Hotel reply

Dear Lucas, thank you for your kind words regarding our location and facilities. We are pleased to hear that you enjoyed your stay and found our hotel well-maintained and clean. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

01.11.2025

7/10

This hotel used to be much greater than it is now. Rooms had minibars, lounge on executive floor was so helpfil, nesspresso machines in rooms too. Now all that is gone. Also the occasional room upgrades for regular customers are long gone. Some narrow minded motel-oriented mentality had regrettabbly ruined the fine hotelier that hotel once represented.

Hotel reply

Dear Hossam A., thank you very much for sharing your feedback regarding your recent stay at our hotel. We sincerely appreciate your comments about our previous amenities and services, as we continuously strive to meet the expectations of our valued guests. We understand your disappointment with the changes you have observed. Please note that these adjustments are the result of internal developments within our company, aimed at improving efficiency and maintaining our standards of quality and service. Your observations will nevertheless be carefully considered as we continue to evaluate our offerings. Your loyalty and continued trust are greatly valued, and we truly hope to have the pleasure of welcoming you back in the future. Best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

28.10.2025

10/10

This is a very friendly, clean and comfortable hotel with all the facilities you are likely to need. It is in the right place for a quick hop into the main attractions, you have a choice of a tram or train if you don't want to walk. There is a welcoming bar which is just right for replenishing your energy at the end of tiring day discovering all the great attractions. Overall we were very happy with our stay.

Hotel reply

Dear Andy, Tthank you for sharing your positive experience at Austria Trend Hotel Savoyen Vienna. We are delighted to hear that you found our hotel to be friendly, clean, and comfortable, and that our location facilitated your exploration of the city's attractions. It is wonderful to know that you enjoyed our bar.Our satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back in the future. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

22.10.2025

9/10

Stay in Hotel is always comfortable. But sometimes cans for not recycling available were left in the room. Would you handle these cans ? I understand that the way to handle for recycling available can and non recycling hat became strict. However others garbage, for example packages from foods which I bring in the room are picked up. These garbage are not odd and comes nomal while stay in room like other hotel. While stay in Hotel, I don't like so much to think about can handling. Sometimes I feel as if I was still in my house. I understand you, but I believe that this kind of can handling is not so problem for Hotel. Whenever I stay in Hotel, I spend 5 or 6 days. Therefore I care a little.

Hotel reply

Dear Yoshikazu, thank you for the taking up the time to tell us about these concerns of yours. About what happened, in Austria all cans and pet bottles have a deposit of 25 cents each, which is why housekeeping did not want to take the cans without your explicit permission. All waste is of course disposed of properly internly in our hotel. Moving forward we will take care of this for you Mr. W. and we are looking forward to welcoming you at the Savoyen again very soon! Kind regards Manuel Sänger Austria Trend Hotel Savoyen Vienna

12.10.2025

9/10

Access to Vienna's old town was also excellent. If the indoor environment had been a little better, it would have been perfect, but I think this is a recommended hotel for anyone traveling to Vienna.

Hotel reply

Dear Kaoru, thank you for your kind words regarding your stay with us. We are pleased to hear that you found access to Vienna's old town excellent. We appreciate your feedback about the indoor environment and will take it into consideration as we strive to enhance our guest experience. We hope to welcome you back soon and wish you all the best until then! With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

30.09.2025

4/10

I came away with mixed feelings. The staff were excellent, the room was comfortable and clean. However the breakfast was unacceptable, and the lack of mini fridge or room service was disappointing. Oh and randomly my room key stopped working - not once, not twice, but three times. I take extra care with magnetic strip keys due to previous experience with them failing, often due to proximity to mobile phones - so this is very surprising and really should not be an issue in a modern hotel. Non magnetic keys are widely available.

Hotel reply

Dear Ken, thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our staff to be excellent and your room comfortable and clean. However, we regret to learn that the breakfast did not meet your expectations and that the absence of a mini fridge and room service was disappointing. Additionally, we apologize for the inconvenience you experienced with your room key. Please know that we take such feedback seriously as it helps us improve our services. We appreciate your insights and will consider them as we aim to enhance our guests' experience. Thank you once again for your comments. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

28.09.2025

8/10

The hotel staff is courteous and willing to help at all times. The hotel is close to the city centre and a 7 minute tram ride will get you there. We had a wonderful experience and would certainly choose the Austria ?? Trend Savoyen again.

Hotel reply

Dear Camillo D., thank you for your kind words regarding our courteous staff and convenient location. We are delighted to hear that you had a wonderful experience and we look forward to welcoming you back to Austria Trend Hotel Savoyen Vienna in the future. Best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

27.09.2025

7/10

No iron so will not recommend.

Hotel reply

Dear Guest, we regret that the absence of an iron in the room impacted your experience. Due to fire safety regulations, we do not provide irons directly in the guest rooms. However, we do offer a dedicated ironing room within the hotel, which is available to all our guests. Additionally, our team is always happy to assist with laundry and pressing services upon request. We appreciate your understanding and hope to have the opportunity to welcome you again in the future. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

23.09.2025

8/10

Great location. Great breakfast. Promises on sustainability and helping environment not adhered to by cleaning staff

Hotel reply

Dear Sue, thank you for your kind words regarding our location and breakfast offerings. We appreciate your feedback about our sustainability commitments and will take it into account as we continuously strive to improve our services. We hope to welcome you back soon and wish you all the best until then. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

12.09.2025

7/10

Fine for 4 days not more

Hotel reply

Dear Caro, thank you for taking the time to share your feedback. We truly appreciate your comments, as they help us to improve our services and facilities. We’re sorry to hear that your stay did not fully meet your expectations, particularly regarding the condition of the mattresses and rugs. Please rest assured that we take your observations seriously, and we will review the points you mentioned with our housekeeping and maintenance teams to assess where improvements can be made. Your comfort is important to us, and we hope to have the opportunity to welcome you again in the future and provide you with a more pleasant experience. With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

10.09.2025

10/10

Week long holiday. Great sleeps! Beds are top notch. Always seems calm hotel once you come back from a tourist day! Location is ideal for tram and train options. I used to have to travel for business a lot, Austrian Trend Savoyen is my favourite!

Hotel reply

Dear Justin, thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay, particularly the comfort of our beds and the hotel's serene atmosphere. It's great to know that our location met your travel needs. We look forward to welcoming you back soon! With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

01.09.2025

5/10

Mini fridge didn’t work and it wasn’t fixed nor replaced. Menu choices poor. “Self shop” absolute disaster.

Hotel reply

Dear Vikenty E., thank you for your feedback. We regret that your experience was impacted by the malfunctioning mini fridge and limited menu options. Your comments about the self-shop will be taken into consideration as we strive to enhance our services. Once more I would like to thank you for your constructive comments and hope to welcome you again soon in order to convince you of the improved services in our hotel. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

28.08.2025

8/10

The hotel overall is good, but the bath tower are so old and worn out, and rough, using it feel like sand papers…the towers should be replaced

Hotel reply

Dear Le V., thank you for your feedback regarding your recent stay. We appreciate your positive comments about the hotel, and we will certainly take your observations about the towels into consideration as we continue to enhance our guest experience. We hope to welcome you back soon and wish you all the best until then! With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

24.08.2025

10/10

We have a very nice and comfortable stay at your hotel. We enjoyed sauna and gym. It was nice to have everything near or at hand - city,train, bus, cycles exct. Three days and so much to see in Wien, so hotel hours were few but enjoyed all these moments.

Hotel reply

Dear Henry, thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the sauna, gym, and our convenient location. We look forward to welcoming you back for another memorable experience in Vienna. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

20.08.2025

7/10

Nice structure, kind and helpful staff, good service overall but more attention should be paid to maintenance. I'm going back to Vienna for New Year's Eve and would like to stay with you if the price is competitive, but I'm thinking about it for the above.

Hotel reply

Dear Fabio, thank you for your valuable feedback. We’re glad to hear that you appreciated the structure of our hotel, the friendly and helpful staff, and the overall service. At the same time, we regret that certain aspects of your stay did not meet your expectations. We apologize for the maintenance issues you experienced such matters should not occur, and we are addressing them with our team to ensure improvements. Your comments regarding the room being unavailable upon your return are also noted. We understand how this impacted your stay and are truly sorry for the inconvenience caused. Please rest assured that your feedback is important to us and helps us improve. We would be delighted to welcome you again for New Year's Eve and hope to have the opportunity to offer you a more seamless experience. With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

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