Guest reviews

Dear Mrs. D., first of all I would like to thank you for taking the time to write a review about your stay at the Austria Trend Hotel Savoyen. I really regret that your stay was not overall satisfactory, and I personally would like to apologize for the inconveniences occurred! Friendliness and cleanliness are both really important topics for us and the situation you had to experience is definitely not our quality standard and not the way how we treat our guests! Please accept my sincerest apologies for that. Be assured that I will definitely talk with my team about your comments! We do hope that you will allow us to be of better service to you on a future visit to Vienna. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

Dear Arthur R., thank you for your kind words regarding your stay with us. We appreciate your feedback about our facilities and location. We continuously strive to maintain our property and will take your comments into account as we plan future improvements. We are looking forward in welcoming you back in a not distant future. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

Dear Nikolas, thank you so much for taking the time to provide feedback on your stay with us. We are delighted to hear that you enjoyed your time in Vienna and with us. Regarding your comments about the minibar, I would like to sincerely apologize for any inconvenience caused. Please feel free to send me a brief email at [an…], and I will make sure to discuss this with our team to ensure it is addressed. Once again, thank you for your valuable review. We would be thrilled to welcome you back in the near future! With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

Dear Chris, thank you for your kind feedback regarding the cleanliness of our hotel. We are delighted to hear that you had a positive experience during your stay and appreciate your recognition of our efforts. We are looking forward in welcoming you back in a not distant future. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

Dear Marten, thank you very much for your kind feedback. We are delighted to hear that you enjoyed your stay with us and appreciated our convenient location, which is indeed ideal for exploring the beautiful city of Vienna. Regarding your comment on the mattress, we truly appreciate your input. We are currently in the process of gradually replacing and upgrading our mattresses to ensure the utmost comfort for our guests. Your feedback is very valuable to us as it helps us improve our services. We look forward to welcoming you back in the near future. With kind regards, Anica Bauer Assistant to General Manager

Dear Claudiu D., thank you for your kind feedback. We are delighted to hear that you found value in your stay and appreciated our spacious and clean rooms, as well as our convenient location. We look forward to welcoming you again. With best regards, Anica Bauer Assistant to General Manager

Dear John, thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed your experience and found our location and pricing to your satisfaction. We look forward to welcoming you back on your next visit. With best regards, Anica Bauer Assistant to General Manager

Dear Milos D., thank you for your kind words regarding our central location and the friendliness of our staff. We are delighted to hear that you enjoyed your stay and hope to welcome you back soon. With best regards, Anica Bauer Assistant to General Manager

Dear Eli P., thank you for your kind words and positive feedback. We are thrilled to hear that you enjoyed your stay and appreciated our service. We look forward to welcoming you back on your next visit. With best regards, Anica Bauer Assistant to General Manager

Dear Guest, thank you for taking the time to write a review about your stay. Your constructive comments help us to improve and maintain the high level of service that we aim to achieve. We are looking forward to welcome you back at the Austria Trend Hotel Savoyen. With kind regards, Anica Bauer Assistant to General Manager

Dear Betty, thank you for your kind words regarding your recent stay. We are delighted to hear that our location and amenities met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you and your friends in the future. With best regards, Anica Bauer Assistant to General Manager

Dear Allison D. Thank you for your kind words about our hotel, the comfort of our beds, and the variety of our breakfast offerings. We look forward to welcoming you back to Vienna for another enjoyable stay. We wish you a great start to the New Year. With best regards, Anica Bauer Assistant to General Manager

Dear Dave G., Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our location, room size, and decor, as well as the service provided by our staff. Your kind words are greatly appreciated. We look forward to welcoming you back to our hotel in the near future. Wishing you a great start to the New Year. With best regards, Anica Bauer Assistant to General Manager

Dear Wayne G., Thank you for sharing your experience with us. We are delighted to hear that our location served you well for exploring the city. We hope to welcome you back for a longer stay in the future. We wish you a wonderful start to the new year. With best regards, Anica Bauer Assistant to General Manager

Dear Claudiu D., Thank you for your kind words regarding our location and the comfort of our rooms. We are delighted to hear that you found excellent value during your stay. Your satisfaction is our priority, and we hope to welcome you back soon. Wishing you a great start to the New Year. With best regards, Anica Bauer Assistant to General Manager

Dear Guest, thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience caused during your stay. It’s disappointing to learn that the concerns you raised were not addressed to your satisfaction at the time. Please rest assured that we take all guest feedback seriously, and we are continuously working to improve our services. We would appreciate the opportunity to discuss your concerns in more detail and to ensure that any issues are resolved. We hope you will consider giving us another chance in the future, and we look forward to the opportunity to make your next stay a more enjoyable one. With kind regards, Anica Bauer Assistant to General Manager

Dear Kathy, thank you so much for sharing your wonderful feedback. We are delighted to hear that you had a welcoming, relaxing, and completely enjoyable stay with us. It’s fantastic to know that our team’s friendly service made such a positive impact on your experience. We will certainly pass on your kind words to our staff! We are also grateful for your valuable suggestions. We apologize for the issue with the towels. Our goal is to be environmentally friendly and encourage re-use, but it seems there was a misunderstanding in this instance. We will review our procedures and ensure clearer communication to prevent this from happening again. Thank you again for your feedback. We would be thrilled to welcome you back at any of our hotels in the future, and we look forward to providing an even better experience next time. Wishing you safe travels and a wonderful holiday season ahead! With kind regards, Anica Bauer Assistant to General Manager

Dear Marie, thank you so much for choosing to return to our hotel after 9 years! We're delighted to hear that you had a wonderful few days with us. It's great to know that you enjoyed our location, the convenience of access to both the airport and the city, as well as the comfort of your room and our hotel facilities. We truly appreciate your kind feedback and look forward to welcoming you back again in the future! With kind regards, Anica Bauer Assistant to General Manager

Dear Laura, thank you for sharing your feedback. We are truly sorry to hear about your experience during your stay. Please accept our sincerest apologies for the inconvenience and frustration you encountered. This is certainly not the level of service we strive to provide, and we deeply regret that you felt mistreated during your family vacation. We take your comments seriously and will address the issues you've raised with the relevant team members to ensure that such situations do not occur again. Our goal is to make every guest feel welcome and valued, and we will make sure to remind our staff about the importance of professionalism and courtesy at all times. Regarding the late check-out issue, we apologize for the confusion and miscommunication. We will review our processes to ensure clearer and more consistent information is provided to all guests. We sincerely hope that you might consider giving us another opportunity to provide you with a much more enjoyable experience in the future. With kind regards, Anica Bauer Assistant to General Manager

Dear Mr. L., thank you for taking the time to share your kind feedback regarding your recent stay with us. We are delighted to hear that our location was convenient for your travel needs and that you received a warm welcome upon your arrival. It is wonderful to know that the flexibility of our cancellation policy was beneficial for your rebooking, and we are pleased that you enjoyed the upgrade to a premier room with a balcony, as well as the complimentary Champagne to celebrate your wife's birthday. We truly appreciate your positive remarks and look forward to the opportunity of welcoming you back on your next visit to Vienna. With kind regards, Anica Bauer Assistant to General Manager

Dear Jamal B., thank you for your kind words about your recent stay with us. We are thrilled to hear that you found our staff friendly and that your experience exceeded your previous visits. We look forward to welcoming you back soon. With best regards, Anica Bauer Assistant to General Manager

Dear Guest, thank you for your kind words regarding our friendly service and spacious accommodations. We appreciate your feedback about the public areas and the breakfast pricing, as we continuously strive to enhance our guests' experience. Your recommendations are valued, and we hope to welcome you back for another stay in the future. With best regards, Anica Bauer Assistant to General Manager

Dear Alison B., thank you for your review and for choosing Austria Trend Hotel Savoyen Vienna. We are delighted to hear that you enjoyed the cleanliness, spaciousness, and comfort of your premium room. Please accept our apologies for the inconvenience you experienced with the toilet and the service encountered during check-in. Your feedback is valuable to us and will be shared with the team for improvement. We are glad that overall you had a pleasant stay and found our location convenient. We hope to welcome you back soon for another enjoyable experience. With kind regards, Anica Bauer Assistant to General Manager

Dear Ashley, thank you for your positive feedback! We are delighted to hear that you enjoyed our convenient location, spacious rooms, and friendly staff. We hope to welcome you back soon. With kind regards, Anica Bauer Assistant to General Manager

Dear Shannon, we are delighted to hear that you enjoyed your stay with us near the Belvedere Museum and Gardens. It's wonderful to know that you found your room spotless and enjoyed our breakfast options, including gluten and dairy free choices. We look forward to welcoming you back soon. With kind regards, Anica Bauer Assistant to General Manager

Dear Mr. d. G., thank you for choosing Austria Trend Hotel Savoyen Vienna. We are delighted to hear that you enjoyed your stay with us. We appreciate your feedback regarding the spa. We understand the importance of clear communication for our international guests and will strive to improve in this aspect. Your comment on the temperature is duly noted, and we will review it with our team. We hope to welcome you back for a longer stay in the future. With best regards, Anica Bauer Assistant to General Manager