Guest reviews

6123 Reviews Excellent
9 out of 10

HRS

44 Reviews

8.9/10

HolidayCheck

851 Reviews

9/10

Expedia

970 Reviews

9/10

Booking.com

4391 Reviews

8.9/10
Location 1270 Reviews
9.2 /10
Service 1127 Reviews
8.5 /10
Comfort 1178 Reviews
9.1 /10
Amenities 352 Reviews
8.2 /10

Latest reviews from our guest surveys

16.05.2019
8/10

I am glad to write a critique as I worked in the hotel industry for a dozen years! I understand if suggestions are not brought forth it is not easy to make changes. Therefore I only suggest for beneficial purposes. The executive lounge should be better staffed during the executive breakfast and snack times. Service lacks attention and customer focus. Also breakfast choices are quite meager which is why I assume it is not well taken advantage of. The Lounge is not well used as it could be. The difference of foods served in the main breakfast room and the executive lounge is too varied. Also alcohol and wines should also be served in the executive lounge free of charge as they are in other hotels. The free access to the mini bar on the executive level is very good. The executive level rooms and bathrooms with the views are lovely. Minibar sometimes not consistently cleaned or replenished. Overall the hotel is a pleasure to stay in and I will definitely refer and return!

Dear Guest, thank you for taking the time to write a detailed review about your stay at the Austria Trend Hotel Savoyen. I am pleased to read that you enjoyed the executive room and the included minibar during your stay. I would like to thank you very much about your constructive comments regarding the executive lounge and the breakfast. Your feedback is really important and valuable for us because they help us to constantly review our services and to better adjust them to our guest needs. I assure you I will forward your comments to our F&B Manager. We are glad you will definitely return and look forward to welcoming you again soon. Yours sincerely, Marlene Reumann Executive Assistant

15.05.2019
10/10

Everything was on point! Thank you for making my stay in Vienna memorable..

Dear Mr. R., thank you for taking the time to write a review about your stay at the Austria Trend Hotel Savoyen. I am happy you definitely enjoyed your stay and your trip to Vienna was memorable. I would like to thank you for your valuable time and comments which help us to constantly review our services and to better adjust them to our guest needs. The team and I look forward to welcoming you back in the near future! Yours sincerely, Marlene Reumann Executive Assistant

15.05.2019
10/10

14.05.2019
10/10

14.05.2019
10/10

14.05.2019
10/10

14.05.2019
10/10

13.05.2019
10/10

13.05.2019
10/10

12.05.2019
6/10

11.05.2019
10/10

Mehr Beiträge