Guest reviews

                                                Location
                                                1665 Reviews
                                            
9.5 /10

                                                Service
                                                1316 Reviews
                                            
8.3 /10

                                                Comfort
                                                1487 Reviews
                                            
9 /10

                                                Amenities
                                                363 Reviews
                                            
7.4 /10

Latest reviews from our guest surveys

05.12.2025

10/10

02.12.2025

9/10

02.12.2025

10/10

Like to come back next visit!

Hotel reply

Dear Jensen, thank you for your kind words. We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you back during your next visit. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

02.12.2025

9/10

It is very well located near Rennweg station, easy to find and move. Clean spacy rooms. I can recommend to my friends.

Hotel reply

Dear Guest, thank you for your positive feedback regarding our location and spacious, clean accommodations. We are delighted to hear that you would recommend us to your friends and hope to welcome you back in the future. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

01.12.2025

2/10

30.11.2025

10/10

30.11.2025

3/10

The hotel rooms are spacious, the staff are generally friendly and the location is excellent. I stayed for five nights and did not try the breakfast, so cannot comment on that. However, the stay was overshadowed by several serious shortcomings that are not acceptable for a four-star property. 1. Ironing facilities The hotel does not provide irons or ironing boards to rooms, and instead directs all guests to a shared “ironing room” with two boards for the entire hotel. The equipment was old and not particularly clean. I was told by a manager that this was due to fire safety. If that is the case, the rooms should be renovated to comply with safety requirements, rather than asking guests to carry clothes through the hotel and use a utility room on another floor. This practice is below the standards of even a three-star property and is totally unacceptable for a four-star hotel. 2. Climate control / AC The climate control in my room was effectively disabled in November. Even when set to the lowest temperature, the room remained between 23–24°C and the only way to cool it enough to sleep was to keep the window open. I reported this issue, and it took multiple follow-ups before anyone came to check it. Staff confirmed the system is centrally limited, and despite attempts an override could not be done. A room move was offered, but it was clear the issue was systemic rather than room-specific. 3. Service responsiveness and solutions The confusion over the AC settings, the ironing policy, and the lack of a clear solution gave the impression that the hotel is not equipped to deal with very basic guest comfort issues. A four-star property should never leave a guest waiting for assistance, or be unable to provide a simple resolution. 4. General cost-cutting approach There were other details that contributed to a negative impression: slightly limited gym (the only resistance machine was missing parts), no complimentary water, cheap soap and shampoo dispensers, and very thin towels. These may sound small individually, but they reinforce the feeling that the hotel prioritises cost-saving over guest experience. These are not minor inconveniences but fundamental service and facility issues that are simply not compatible with the hotel’s advertised category. I have stayed in many hotels of all price points, and I have had better experiences in budget properties. Overall, this was the most stressful hotel stay I have had, and I would not return.

Hotel reply

Dear Guest, thank you for taking the time to share your feedback regarding your recent stay at Austria Trend Hotel Savoyen Vienna. We appreciate your kind words about our spacious rooms, friendly staff, and excellent location. However, I regret to hear that your experience was marred by several issues that did not meet your expectations for a four-star property. We understand that the ironing facilities and climate control in your room were not satisfactory. Our policy regarding the shared ironing room is indeed in place for safety reasons, and we acknowledge that it may have caused inconvenience during your stay. Similarly, we take note of your concerns regarding the climate control system and the responsiveness of our team. We strive to address all guest inquiries effectively, and your feedback will assist us in improving our operations. Lastly, I apologize for your perception of our amenities and services. We aim to provide a quality experience for our guests, and your insights are invaluable in helping us enhance our offerings. We hope you will consider giving us another opportunity in the future. With best regards, Anica Bauer Assistant to GeneraL Manager Austria Trend Hotel Savoyen Vienna

27.11.2025

10/10

27.11.2025

9/10

24.11.2025

10/10

Beautiful hotel. My room what hugh and included all what we need. It is located in very well located zone for transportation, comerciales and restaurants. Walking distance to Belvedere and other important buildings.

Hotel reply

Dear Oscar, thank you for your positive feedback. We are delighted to hear that you found our hotel beautiful and well-located, as well as enjoying the spaciousness of your room. We hope to welcome you back in the future for another wonderful stay. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

24.11.2025

6/10

17.11.2025

10/10

Good location, close to Belvedere, and whithin walking distance to center. Close to station with direct train to airport.

Hotel reply

Dear Anna, thank you for your kind feedback regarding our prime location and accessibility to key attractions and transportation. We are delighted to hear that you enjoyed your stay with us and found our hotel convenient for your needs. We hope to welcome you back soon and wish you all the best until then! With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

10.11.2025

9/10

Great location. Easy access to trams and rail to get you around everywhere. Hotel is well maintained and the rooms clean with great facilities.

Hotel reply

Dear Lucas, thank you for your kind words regarding our location and facilities. We are pleased to hear that you enjoyed your stay and found our hotel well-maintained and clean. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

01.11.2025

7/10

This hotel used to be much greater than it is now. Rooms had minibars, lounge on executive floor was so helpfil, nesspresso machines in rooms too. Now all that is gone. Also the occasional room upgrades for regular customers are long gone. Some narrow minded motel-oriented mentality had regrettabbly ruined the fine hotelier that hotel once represented.

Hotel reply

Dear Hossam A., thank you very much for sharing your feedback regarding your recent stay at our hotel. We sincerely appreciate your comments about our previous amenities and services, as we continuously strive to meet the expectations of our valued guests. We understand your disappointment with the changes you have observed. Please note that these adjustments are the result of internal developments within our company, aimed at improving efficiency and maintaining our standards of quality and service. Your observations will nevertheless be carefully considered as we continue to evaluate our offerings. Your loyalty and continued trust are greatly valued, and we truly hope to have the pleasure of welcoming you back in the future. Best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

28.10.2025

10/10

This is a very friendly, clean and comfortable hotel with all the facilities you are likely to need. It is in the right place for a quick hop into the main attractions, you have a choice of a tram or train if you don't want to walk. There is a welcoming bar which is just right for replenishing your energy at the end of tiring day discovering all the great attractions. Overall we were very happy with our stay.

Hotel reply

Dear Andy, Tthank you for sharing your positive experience at Austria Trend Hotel Savoyen Vienna. We are delighted to hear that you found our hotel to be friendly, clean, and comfortable, and that our location facilitated your exploration of the city's attractions. It is wonderful to know that you enjoyed our bar.Our satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back in the future. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

22.10.2025

9/10

Stay in Hotel is always comfortable. But sometimes cans for not recycling available were left in the room. Would you handle these cans ? I understand that the way to handle for recycling available can and non recycling hat became strict. However others garbage, for example packages from foods which I bring in the room are picked up. These garbage are not odd and comes nomal while stay in room like other hotel. While stay in Hotel, I don't like so much to think about can handling. Sometimes I feel as if I was still in my house. I understand you, but I believe that this kind of can handling is not so problem for Hotel. Whenever I stay in Hotel, I spend 5 or 6 days. Therefore I care a little.

Hotel reply

Dear Yoshikazu, thank you for the taking up the time to tell us about these concerns of yours. About what happened, in Austria all cans and pet bottles have a deposit of 25 cents each, which is why housekeeping did not want to take the cans without your explicit permission. All waste is of course disposed of properly internly in our hotel. Moving forward we will take care of this for you Mr. W. and we are looking forward to welcoming you at the Savoyen again very soon! Kind regards Manuel Sänger Austria Trend Hotel Savoyen Vienna

12.10.2025

9/10

Access to Vienna's old town was also excellent. If the indoor environment had been a little better, it would have been perfect, but I think this is a recommended hotel for anyone traveling to Vienna.

Hotel reply

Dear Kaoru, thank you for your kind words regarding your stay with us. We are pleased to hear that you found access to Vienna's old town excellent. We appreciate your feedback about the indoor environment and will take it into consideration as we strive to enhance our guest experience. We hope to welcome you back soon and wish you all the best until then! With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

30.09.2025

4/10

I came away with mixed feelings. The staff were excellent, the room was comfortable and clean. However the breakfast was unacceptable, and the lack of mini fridge or room service was disappointing. Oh and randomly my room key stopped working - not once, not twice, but three times. I take extra care with magnetic strip keys due to previous experience with them failing, often due to proximity to mobile phones - so this is very surprising and really should not be an issue in a modern hotel. Non magnetic keys are widely available.

Hotel reply

Dear Ken, thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our staff to be excellent and your room comfortable and clean. However, we regret to learn that the breakfast did not meet your expectations and that the absence of a mini fridge and room service was disappointing. Additionally, we apologize for the inconvenience you experienced with your room key. Please know that we take such feedback seriously as it helps us improve our services. We appreciate your insights and will consider them as we aim to enhance our guests' experience. Thank you once again for your comments. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

28.09.2025

8/10

The hotel staff is courteous and willing to help at all times. The hotel is close to the city centre and a 7 minute tram ride will get you there. We had a wonderful experience and would certainly choose the Austria ?? Trend Savoyen again.

Hotel reply

Dear Camillo D., thank you for your kind words regarding our courteous staff and convenient location. We are delighted to hear that you had a wonderful experience and we look forward to welcoming you back to Austria Trend Hotel Savoyen Vienna in the future. Best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

27.09.2025

7/10

No iron so will not recommend.

Hotel reply

Dear Guest, we regret that the absence of an iron in the room impacted your experience. Due to fire safety regulations, we do not provide irons directly in the guest rooms. However, we do offer a dedicated ironing room within the hotel, which is available to all our guests. Additionally, our team is always happy to assist with laundry and pressing services upon request. We appreciate your understanding and hope to have the opportunity to welcome you again in the future. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

23.09.2025

8/10

Great location. Great breakfast. Promises on sustainability and helping environment not adhered to by cleaning staff

Hotel reply

Dear Sue, thank you for your kind words regarding our location and breakfast offerings. We appreciate your feedback about our sustainability commitments and will take it into account as we continuously strive to improve our services. We hope to welcome you back soon and wish you all the best until then. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

12.09.2025

7/10

Fine for 4 days not more

Hotel reply

Dear Caro, thank you for taking the time to share your feedback. We truly appreciate your comments, as they help us to improve our services and facilities. We’re sorry to hear that your stay did not fully meet your expectations, particularly regarding the condition of the mattresses and rugs. Please rest assured that we take your observations seriously, and we will review the points you mentioned with our housekeeping and maintenance teams to assess where improvements can be made. Your comfort is important to us, and we hope to have the opportunity to welcome you again in the future and provide you with a more pleasant experience. With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

10.09.2025

10/10

Week long holiday. Great sleeps! Beds are top notch. Always seems calm hotel once you come back from a tourist day! Location is ideal for tram and train options. I used to have to travel for business a lot, Austrian Trend Savoyen is my favourite!

Hotel reply

Dear Justin, thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay, particularly the comfort of our beds and the hotel's serene atmosphere. It's great to know that our location met your travel needs. We look forward to welcoming you back soon! With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

01.09.2025

5/10

Mini fridge didn’t work and it wasn’t fixed nor replaced. Menu choices poor. “Self shop” absolute disaster.

Hotel reply

Dear Vikenty E., thank you for your feedback. We regret that your experience was impacted by the malfunctioning mini fridge and limited menu options. Your comments about the self-shop will be taken into consideration as we strive to enhance our services. Once more I would like to thank you for your constructive comments and hope to welcome you again soon in order to convince you of the improved services in our hotel. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

28.08.2025

8/10

The hotel overall is good, but the bath tower are so old and worn out, and rough, using it feel like sand papers…the towers should be replaced

Hotel reply

Dear Le V., thank you for your feedback regarding your recent stay. We appreciate your positive comments about the hotel, and we will certainly take your observations about the towels into consideration as we continue to enhance our guest experience. We hope to welcome you back soon and wish you all the best until then! With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

24.08.2025

10/10

We have a very nice and comfortable stay at your hotel. We enjoyed sauna and gym. It was nice to have everything near or at hand - city,train, bus, cycles exct. Three days and so much to see in Wien, so hotel hours were few but enjoyed all these moments.

Hotel reply

Dear Henry, thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the sauna, gym, and our convenient location. We look forward to welcoming you back for another memorable experience in Vienna. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

20.08.2025

7/10

Nice structure, kind and helpful staff, good service overall but more attention should be paid to maintenance. I'm going back to Vienna for New Year's Eve and would like to stay with you if the price is competitive, but I'm thinking about it for the above.

Hotel reply

Dear Fabio, thank you for your valuable feedback. We’re glad to hear that you appreciated the structure of our hotel, the friendly and helpful staff, and the overall service. At the same time, we regret that certain aspects of your stay did not meet your expectations. We apologize for the maintenance issues you experienced such matters should not occur, and we are addressing them with our team to ensure improvements. Your comments regarding the room being unavailable upon your return are also noted. We understand how this impacted your stay and are truly sorry for the inconvenience caused. Please rest assured that your feedback is important to us and helps us improve. We would be delighted to welcome you again for New Year's Eve and hope to have the opportunity to offer you a more seamless experience. With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

19.08.2025

9/10

Our stay at the hotel was really wonderful, and the room was very confortable. I hope to come back soon..

Hotel reply

Dear Maria, we would like to thank you for choosing the Austria Trend Hotel Savoyen for your recent stay in Vienna. Your feedback is very important for us because it helps us improve our service quality. Therefore it is much appreciated, that you took time to rate our hotel. With this concern we would like to thank you for the feedback and sharing the experience with us. We are looking forward to welcoming you back soon at the Hotel Savoyen. With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

16.08.2025

7/10

We stayed at Hotel Savoyen Vienna between August 12–15, 2025. Overall, it is a fine hotel with comfortable rooms and a good atmosphere. However, our arrival was less smooth due to problems with the electronic room keys. A bellboy kindly escorted us to our room, but we were told we would need an escort again just to lock it when leaving. The next day, when I asked for assistance, the front desk curtly told me to come down and pick up newly programmed keys, instead of sending them to the room. While the hotel itself is pleasant, the service at the concierge/front desk could have been more accommodating and considerate.

Hotel reply

Dear Mr. C., thank you for taking the time to share your experience regarding your recent stay with us. We are pleased to hear that you found our hotel to be comfortable and welcoming. However, we sincerely apologize for the inconveniences you encountered with the electronic room keys and the level of service at the front desk. It is our priority to ensure a smooth and pleasant experience for all our guests, and we regret that we fell short in this instance. Your feedback regarding the communication from our staff will be reviewed, as we strive for a more accommodating approach. We appreciate your understanding and hope to have the opportunity to improve your experience in the future. Thank you once again for your valuable insights. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

14.08.2025

8/10

The hotel is an easy to arrive from the airport via the train as the station is a 5 minute walk . Found the room to be extremely large , the beds were comfortable. The bathroom was also large with a tub and shower . It’s about a 15 minute walk to the centre of Vienna Overall it was very quite and clean I’d recommend this for a stay in vienna

Hotel reply

Dear Elisa, thank you for your kind review. We are delighted to hear that you appreciated our convenient location, spacious rooms, and comfortable beds. It's wonderful to know that you enjoyed the tranquility and cleanliness of our hotel, as well as the easy access to Vienna's center. Your recommendation means a lot to us, and we hope to welcome you back for another pleasant stay in the future. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

11.08.2025

8/10

Good, high standard hotel situated very conveniently close to Rennweg rail station, Belvedere park and just a short trip to Ringstrasse. Friendly staff.

Hotel reply

Dear Olav, thank you very much for your positive feedback. We are pleased to hear that you enjoyed your stay at our hotel as well as the central location and friendly service. We hope to welcome you back soon and wish you all the best until then! With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

10.08.2025

10/10

It was a great staying. Definitely I will come back with you! And recommend you. The pillows were so comfy, the bathroom so spacious and clean. And the room so pretty! I felt safe and comfortable there. Besides is so close to the city centre.

Hotel reply

Sehr geehrte Frau A., vielen Dank für Ihr positives Feedback. Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt genossen haben und sich bei uns wohlgefühlt haben. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Anica Bauer Direktionsassistentin Austria Trend Hotel Savoyen Vienna

28.07.2025

10/10

The hotel was clean and spacious. The staff was friendly and very helpful in getting our travel arrangements settled for checkout day. There was always water in the lobby, which was really a nice touch for the hot weather. The only criticism I have is that the shower head has to be pointed at the wall (away from the shower door) or it floods the bathroom. It's very hard to shower that way, so we ended up using a LOT of towels every day to soak up the mess. I would definitely stay here again.

Hotel reply

Dear Katina S., Thank you for sharing your positive experience at our hotel. We are delighted to hear that you found our facilities clean and spacious, and that our staff was able to assist you effectively with your travel arrangements. It is also wonderful to know that you appreciated the complimentary water in the lobby, especially during the warm weather. We genuinely appreciate your feedback regarding the shower head. Your comments are invaluable in helping us enhance our services and ensure a more comfortable stay for our guests in the future. We look forward to welcoming you back on your next visit. Best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

16.07.2025

9/10

Great location, excellent amenities, and great service. Housekeeping services could have been better. Thank you for a very pleasant stay.

Hotel reply

Dear Yogendra S., thank you for your kind words regarding our location, amenities, and service. We appreciate your feedback about the housekeeping services and will consider it for future improvements. We are delighted you had a pleasant stay with us. Until then, we wish you a wonderful summer. With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

14.07.2025

9/10

We really enjoyed our stay. The hotel was in a great location just out of the centre but easily within reach on foot, via tram or U-Bahn and immediately adjacent to the Belvedere. Very quiet and restful at night with good quiet aircon. Would definitely stay again.

Hotel reply

Dear David, Thank you for your kind words about your recent stay with us. We are delighted to hear that you enjoyed our convenient location and the peaceful atmosphere. We look forward to welcoming you back in the future. Until then we wish you a wonderful summer. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

13.07.2025

10/10

The hotel is excellent. The staff is friendly and able to answer any questions about the hotel or the city. They recommended good restaurants, provided information about transportation options around the city, and places to visit. They have buffet breakfast with choices for every taste. Our room was very clean and spacious. Excellent location near the Belvedere castle and the city center. Three minutes from a train station the connects any city location, even the airport

Hotel reply

Dear Maricela L., Thank you for your kind words and positive feedback about your recent stay with us. We are delighted to hear that our team was able to assist you and provide helpful recommendations during your visit. It is also wonderful to know that you enjoyed our buffet breakfast and found your room to be clean and spacious. Our location is indeed a great advantage for exploring the city, and we are glad it suited your needs. We look forward to welcoming you back in the future. Until then, we wish you a wonderful summer. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

04.07.2025

10/10

Overall our stay was fantastic. Location is great and accessible to a train station and many attractions. The room was very clean and spacious. The staff was friendly, courteous and helpful. A wonderful stay at a great hotel!

Hotel reply

Dear Sarah, thank you for your wonderful feedback! We are delighted to hear that you enjoyed our prime location, cleanliness, and the service provided by our team. We look forward to welcoming you back for another fantastic stay. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

29.06.2025

10/10

It was amazing place to stay in Vienna every thing was perfect the reception area the smell when you inter the hotel the rooms was very clean the staff was great actually everything was great if I will visit Austria again I will book with the same hotel

Hotel reply

Dear Ihab a., thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay and appreciated our facilities and service. It would be our pleasure to welcome you back on your next visit to Austria. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

27.06.2025

10/10

We were on our wedding anniversary week, and had an amazing stay, the hotel was beautiful and had all amenities. The rooms were great, The staff was super friendly and professional, very helpful to our needs. We will defiantly stay again.

Hotel reply

Dear Michele B., thank you for your wonderful feedback! We are delighted to hear that you had a memorable wedding anniversary week with us. Your kind words about our staff and amenities are greatly appreciated. We look forward to welcoming you back for another enjoyable stay. With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

21.06.2025

9/10

Great Hotel. Perfect location between train station and downtown. Very nice to be so close to the Belvedere as well. The staff was amazing from reception to the breakfast restaurant. They all treated us like we were a priority. Room was perfectly clean and well appointed. They also gave me a surprise bottle of Bubbly as well as some fresh baking treats and an apple! We had a wonderful stay here. Highly recommend it.

Hotel reply

Dear Matthew B., thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our prime location and that our staff made your experience memorable. It is always our goal to treat every guest with exceptional care. Your appreciation for our cleanliness and special surprises is greatly valued. We sincerely hope to welcome you back in the future for another wonderful stay. With best regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

15.06.2025

10/10

Excellent hotel, kind and helpful staff. If I return to Austria I will most likely choose your hotel chain.

Hotel reply

Dear Tommaso, thank you very much for your kind words and for sharing your experience with us. We are truly pleased to hear that you found our hotel excellent and our staff kind and helpful. It is always rewarding to receive such positive feedback, and we are especially grateful for your intention to stay with our hotel chain again when visiting Austria. At the same time, we sincerely apologize for the oversight regarding the used cup that was not replaced or cleaned. This does not reflect our usual housekeeping standards, and we will follow up with the team to ensure greater care is taken in the future. We appreciate both your compliments and your constructive feedback, and we look forward to welcoming you again for an even more enjoyable stay. With kind regards, Anica Bauer Assistant to General Manager Austria Trend Hotel Savoyen Vienna

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