Guest reviews

                                                Location
                                                852 Reviews
                                            
9.5 /10

                                                Service
                                                696 Reviews
                                            
9.5 /10

Latest reviews from our guest surveys

22.11.2021

9/10

16.11.2021

9/10

16.11.2021

10/10

12.11.2021

10/10

It sas TOP ! Next to the station, and near the Belvédère. We rent a bike for three days, and could put them in the garage for the night: a very pleasant way to visit Wien!

Hotel reply

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel beim Theresianum

11.11.2021

9/10

11.11.2021

9/10

10.11.2021

9/10

09.11.2021

10/10

Thanks for staying. Enjoyed very much, Promise to return.

Hotel reply

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel beim Theresianum

08.11.2021

7/10

05.11.2021

8/10

03.11.2021

5/10

26.10.2021

8/10

Overall a good experience, close to HBF, good transportation possibilities If we visit Vienna again we will certainly book at your hotel

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel beim Theresianum

13.09.2021

9/10

The staff was excellent. We were given an early check in room as soon as one of the kind we booked was available, we were able to print our covid tests and train tickets at the front desk with zero hassle. Almost everybody was way friendlier than the average for Vienna - including one staff member that even helped my wife set up an Austrian SIM card in her phone. The street is noisy but the sound proofing in the room was stellar. Other than the breakfast, that should have been included with the booking, everything was really perfect. I can’t find any other fault whatsoever - this hotel and staff are amazing!

Hotel reply

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel beim Theresianum

23.08.2021

6/10

Unfortunately I must report that during the check out from your Hotel in Vienna an unpleasant situation arose with the receptionist. In fact, it appeared that my roommate and I had taken the only two bottles of water supplied in the minibar, when this was not the case, and this was absolutely verifiable by simply opening the minibar and verifying that the two bottles still there. We were covertly accused by the receptionist of taking them and not wanting to pay them. To conclude and finally be able to finish the check out, I had to write a declaration stating that I had not taken any bottle from the Hotel. It seems to me a totally disproportionate reaction for just two bottles of water. Such a shame because the rest of the stay was ruined by this unpleasant story.

Hotel reply

Dear Guest! We deeply regret that your check out was not to your perception and would like to apologize in due form for the inconvenience that occurred. Of course, we immediately took your important complaint as an occasion to change our workflow and to train our employee on this point. We are dedicated to a high Service Standard and we want to improve at any time .Therefor is your comment very helpful for us. Thank you and best regards, your Theresianum-Team

22.08.2021

9/10

We enjoyed our stay at Austria Trend Hotel Beim Theresianum very much. We liked the fact that our wish to have a quiet room overlooking the garden was granted. The room was spacious, with enough space to relax in the seating area and to store our luggage. The bed was comfortable and there were enough pillows. Since it was quit hot in Vienna during our stay, we appreciated the possibility to ajust the room temperature and the possibility to store our water in the refrigerator. Our room was perfectly cleaned each day. Staff was friendly. At breakfast, there was enough variety and we never had to wait before getting seated. The location close to the Haubtbahnhof was ideal for us, since we travelled by nighttrain to Vienna and we used the underground to discover the city.

Hotel reply

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel beim Theresianum

14.07.2021

10/10

Hotel in general met our expectations. Near the city center where you can find the most of attractions. Just 3 minutes walk from Underground metro and 5 minutes walk from central station where you can reach the airport or to travel to neighbor countries. Very size very good, beds very comfortable and clean. Personnel was very helpful when assistance was needed. I will recommend this hotel and definitely if my plans include the beautiful Vienna I will stay again!!!

Hotel reply

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel beim Theresianum

27.06.2021

10/10

Was a greate choice this hotel, location is perfect near to the metro, bus and center. I used the parking in hotel and this is good think. So nice and friendly employees at the desk and breakfast. Im sure the next time I will make the same choice with this hotel. Very helpful people

Hotel reply

Dear Guest! Thank you for choosing the Austria Trend Hotel beim Theresianum for your stay in Vienna. We highly appreciate your comment about our hotel. Thank you and best regards from Vienna. Your Theresianum-Team

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Booking.com

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Latest reviews from our guest surveys

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