Guest reviews

                                                Location
                                                1335 Reviews
                                            
9.5 /10

                                                Service
                                                915 Reviews
                                            
9.2 /10

Latest reviews from our guest surveys

23.11.2023

5/10

23.11.2023

9/10

22.11.2023

9/10

3 night stay in very well situated hotel, 5 mins walk from the main train station and u bahn. St Stephan’s cathedral and city centre only 2 stops on the metro. Room and hotel were very clean, the beds were comfortable and staff were welcoming and friendly. Have booked to stay again next summer.

20.11.2023

10/10

18.11.2023

9/10

18.11.2023

8/10

I like the hotel position and the comfort of the hotel. It is my third time in that hotel which proves my confidence. Wish you all the best.

17.11.2023

9/10

07.11.2023

10/10

07.11.2023

10/10

07.11.2023

8/10

07.11.2023

10/10

20.09.2023

2/10

As you can see at the TripAdvisor review I wrote, I am very disappointed with the fact that the hotel allows itself to sell the room 1101 to the customers. It is not possible to sleep comfortably there neither at the evening nor at the morning, which practically ruined the whole impression from the hotel.

Hotel reply

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel beim Theresianum

11.09.2023

6/10

Overall good (location) although considering value for money, you should improve yours "all included breakfast" (industrial pastries have very low quality compared to other hotels) in order to make a difference with your competitors of the same level.

Hotel reply

Dear Guest! Thank you for choosing the Austria Trend Hotel beim Theresianum for your stay in Vienna. We are dedicated to a high Service Standard and we want to improve at any time, therefore is your comment very helpful and important for us. Thank you. Your Theresianum-Team

19.08.2023

10/10

We were for more times in this hotel, this time we had the best room - 7th floor and with balcony - I think 2703. Is it posibble book while booking exact room? Not to be surprised in the arrival? Last time we got room in basement, very smelly, dark. Room was changed immediately. But my concern is why for the same price I can have nice room with balcony or smelly basement room? Jana Vachutková

Hotel reply

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