Guest reviews

                                                Location
                                                2773 Reviews
                                            
8.9 /10

                                                Breakfast
                                                1800 Reviews
                                            
7.6 /10

                                                Service
                                                2149 Reviews
                                            
8.4 /10

                                                Room
                                                2778 Reviews
                                            
6.3 /10

Latest reviews from our guest surveys

19.03.2020

8/10

Very good hotel: good location, close to U-bahn and Nashmarkt. Very friendly staff specially reception and restaurant. Good breakfast! We enjoyed the stay. For future improvements: make sure ventilation works in the bathrooms.

Hotel reply

Dear Mr. Leontin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

18.03.2020

4/10

17.03.2020

10/10

17.03.2020

10/10

15.03.2020

6/10

The reception staff had a reluctant attitude; the accommodation was done after an hour, because the room was not ready and the receptionist was not friendly; very poor breakfast.

Hotel reply

Dear Mrs. Camelia, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

14.03.2020

10/10

12.03.2020

10/10

12.03.2020

10/10

12.03.2020

10/10

12.03.2020

10/10

11.03.2020

8/10

06.01.2020

8/10

Lovely hotel in a good location. Bathroom could do with a few amenities. Bedroom good size with fridge with English news channels. Very quiet to get a good sleep, only problem was couldnt turn off air con for 2 of the nights..Lovely bar to have a nitecap with service overall very good.a few casual cafes 5mins walk away with main restaurants/bars 15 mins walk away. recommended.

Hotel reply

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

15.12.2019

2/10

The window curtain fell down in our room (190) and had not been repaired for some time.It seemed that someone tried to repair the curtain with some toilet paper...This is inadequate and incredible. It certainly does not correspond to the quality that Ananas Hotel always was famous for. As a frequent guest of this hotel, I was unpleasantly surprised that such situation could happen in this famous hotel. It is, indeed, a pity.

Hotel reply

Dear Mr. Prof. Dr. Joseph, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

01.12.2019

10/10

We enjoyed our stay in the hotel very much. The room was big enough, cozy, nicely furnished and modern. The bath was also really clean. It was quiet during the night, the bed was comfortable and the temperature was ok. We would have liked to stay a bit longer than one night in the end.

Hotel reply

21.11.2019

8/10

Nice clean room. Warm and comfortable. Possible to walk into the main centre or use public transport. Would have been nice to have a kettle to make tea or coffee. Or access to fresh drinking water in the room. Good feel about the place. Reception staff nice. At this moment work going on with the strain station right outside our bedroom window from early morning. Overall we enjoyed our stay.

Hotel reply

Dear Mr. Mark, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

18.11.2019

8/10

The workers were kind and polite. They were always ready to give us right information. We did not do breakfast there. The services from and to hotel were good. We used the Uber to move. We used the glasses to drink and the cleaners did not change them (the only negative thing). For the rest good and clean hotel. It is near to city center. We went on foot. We recommend it to anyone: family, businessman, couple or single.

Hotel reply

Dear Mrs. Marika, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

11.11.2019

4/10

Overall, not 4 star experience. I have made one request via booking regarding payment and it was communicated to me as possible thing to do and than at the hotel I was told it wasn't possible but in very poor manner. Room was quite small and although I reserved room with two separated beds, I got one marriat bed. The shower was too small, with water dripping out lf shower cabin. Breakfast was poor in selection overall for 4 stars, and the last night I couldn't parked at garage because it was "full" although it was full anyhow every night so I had to look for another and walk to the hotel again... Anyhow, the location is good but I have been at many 3 star hotels with much better service and experience.

Hotel reply

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

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