Guest reviews

                                                Location
                                                2623 Reviews
                                            
8.8 /10

                                                Breakfast
                                                1695 Reviews
                                            
7.3 /10

                                                Service
                                                2001 Reviews
                                            
8.2 /10

                                                Room
                                                2587 Reviews
                                            
6.2 /10

Latest reviews from our guest surveys

13.11.2019

6/10

11.11.2019

8/10

Very Nice hotel in a perfect place to explore vienna

Hotel reply

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Tea

11.11.2019

4/10

Overall, not 4 star experience. I have made one request via booking regarding payment and it was communicated to me as possible thing to do and than at the hotel I was told it wasn't possible but in very poor manner. Room was quite small and although I reserved room with two separated beds, I got one marriat bed. The shower was too small, with water dripping out lf shower cabin. Breakfast was poor in selection overall for 4 stars, and the last night I couldn't parked at garage because it was "full" although it was full anyhow every night so I had to look for another and walk to the hotel again... Anyhow, the location is good but I have been at many 3 star hotels with much better service and experience.

Hotel reply

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

09.11.2019

10/10

Very good , good loacatin

Hotel reply

04.11.2019

6/10

03.11.2019

10/10

Good atmosphere, kind support

Hotel reply

01.11.2019

4/10

06.10.2019

8/10

05.10.2019

10/10

Great Hotel, very good service. We loved the breakfast and every thing else.

Hotel reply

04.10.2019

8/10

Nice hotel, very well trained, friendly staff. A bit tricky to arrive if you are driving, but it is worth it. BReakfast could be better

Hotel reply

Dear Mr. Flavia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

03.10.2019

10/10

Good location , clean rooms and good breakfast.

Hotel reply

Dear Mrs. Mirela, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

03.10.2019

10/10

There is a notice in the bathroom about towel use and the environment. The towels were changed every day even though they were hung up on the rail. The cleaning staff should be better trained in this aspect. The staff were very helpful and friendly at all times and the room was spotless.

Hotel reply

20.09.2019

10/10

Stayed here twice on this trip , once for 3 days and then for 5 days. The hotel is ideally located in Vienna and the staff are super helpful and friendly. Love Vienna so would definitely choose this hotel again. I noticed that the staff we're able to treat members of groups or solo travelers such as myself with equal professionalism.

Hotel reply

Dear Mr. Jim, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

20.09.2019

2/10

Wouldn't recommend this hotel. The rooms were very small and bathroom was even smaller. The breakfast area was crowded and breakfast was way below average.

Hotel reply

Dear Mr. Samir, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

19.09.2019

4/10

THE BATHROOM WAS TOO SMALL, AND THE DOOR WAS ABSENT IT WAS A GLASS DOOR THAT WAS NOT CLOSING PROPERLY, ZERO PRIVACY IN THE BATHROOM THE SHOWER WAS TOO SMALL AND WE WERE OF A REGULAR WEIGHT AND HEIGHT THE BED WAS GOOD THE BREAKFAST WAS VERY VERY POOR FOR A 4 STAR HOTEL OVERALL OUR STAY WAS NOT SATISFACTORY

Hotel reply

Dear Mrs. Stephanie, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

11.09.2019

2/10

Leaving some earplugs in the room is the worst way to inform a guest, that there is a 24/7 (night also) noisy construction site just out of the window and only in addition to the constant trains. Iron cutters, Hiltis and truck noise is just the greatest midnight joy after strolling through Vienna for 10 hours and before a 7AM flight. And then you think “I will let them know, probably we can switch rooms”. The gentlemen at reception has another idea - “Let me know if it doesn’t stop till 00:30 and I will find a solution for you”. Closed the window and sweated till the early morning of departure sleepless, ruining my whole day after. The fair think to do would have been to inform me during booking and/or check-in, that your establishment is unable to provide the booked accommodation because of a third party, offering to cancel the booking. And by the way Mr. shift manager at reception, “Sir, your room is paid, have a nice day” is far away from 4-star hospitality standards. Or any standard whatsoever. You, Sir, are expected to ask “how was your stay?”. Overall: - noisy construction site outside - windows not sound proof - A/C noisy - bad smell in room and in common areas + fantastic tap water + good location next to the flea market and only 10 minutes to metro + hotel parking only 24 EUR per day + many decent restaurants nearby PS My experience seems to be common as I have seen quite some reviews of similar nature

Hotel reply

Dear Mr. Georgi, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

09.09.2019

4/10

You need to improve confort of the room and amenities. Its urgent that you have more trained people in the reception desk and more friendly and helpful.

Hotel reply

Dear Mr. Alejandro, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

08.09.2019

6/10

The location of the hotel is good. The metro station is not working until January 2020 however. Breakfast i did not taste since it had an extra charge of 11 euros per person. There are Supermarkets close. Cleaningness is satisfactory. The wc door does not close firmly but is just sliding to the wall and there is no sound proof. Very bad architectural solution. Reception responsiveness was satisfactory in the information we asked.

Hotel reply

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

31.08.2019

8/10

Only one thing spoiled the visit. I ordered a taxi from reception to take us to the airport which I was told would be around 36 Euro. The taxi arrived 15 minutes late and I was charged 47 Euro which I thought was a bit expensive,but because we were running late I couldn’t argue as we had a plane to catch. I did email hotel with my concern when I arrived home but have had no reply as yet.

Hotel reply

Dear Mr. Andrew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

23.08.2019

6/10

Hotel is fine, but not that close to the city center. We were told there was a airport shuttle and this was not the case. They will just order you a taxi.......which is, obviously, expensive. There are some nice Asian restaurants around the area and public transport is good in Vienna. No views from bedroom windows to speak of.....but our room was nice and quiet with a comfortable bed and lovely shower.

Hotel reply

Dear Mrs. Lise, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

17.08.2019

10/10

It was great. Comfort and amenities. You changed towels although we hadn't asked for it. Breakfast was amazing. A pot of coffee on the table would be preferable. Service was great. But the check in is not negotiable and it is too late for someone arriving early. Also receptionists are too severe. Overall we left pleased. See you next time.

Hotel reply

Dear Mrs. Catherine, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

15.08.2019

4/10

Generally OK but the hotel needs modernising. Its a bit scruffy and I wouldn't stay by choice but my client wouldn't pay for a nicer hotel. Interestingly we are hotel interior designers so if you need any advice you can contact us at www.peteryoungdesign.co.uk Just because it is a cheap hotel doesn't mean you only offer poorly designed rooms and public spaces. The restaurant is a pretty awful space to eat in.

Hotel reply

Dear Mr. Peter, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

13.08.2019

10/10

Outstanding personnel, welcoming, charming, very professional. Very, very clean hotel, with pool, good rooms, tasteful and reach breakfast at decent prices. Excelently located not far from Koln Dom, offered calm and relaxation in our short passage. Beautifuly designed while practical hotel.

Hotel reply

12.08.2019

4/10

Left hotel early. There was a building site outside and poor accommodation inside. All in all I need to visit Vienna again. The staff do there best but there are a large number of coach tours through the hotel which tends to mean high volume traffic and not an atmosphere I was expecting. Sorry really didn’t enjoy this place. First time i have ever wasted money by moving to another hotel.

Hotel reply

Dear Mr. Neil, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

11.08.2019

4/10

Overall service doesn’t meet requirements for 4 stars hotel. Delayed check in (10 min). No info during check in about breakfast. No bath accessories were provided. Bath accessories appeared only on third day after requested wet cleaning of room. Hidden breakfast room - hostess only on last day showed this room for breakfast. Would like to request to request refund for low quality service.

Hotel reply

02.08.2019

10/10

On reception woman can be more logically correct. I don't complain about didnt get advice before visit Zoo at 16:30, that place work till 19:00. Problem was, that reception gave wrong U-bahn stop. After arrival to wrong station people explain, that I need go one more station. If reception don't know correct answer , more honest to say - "I don't know" Big thanks to Patrick, black guy from the luggage Storage. Warm heart and really friendly !!! He gave some tips, such really help me and my family. People like Patrick - it is a key to your success.

Hotel reply

Dear Mrs. Valeri, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

31.07.2019

10/10

your hotel and your services have been super. you have a friendly, professional and helpful staff, comfortable and clean rooms, an exceptional breakfast service and a great location for visiting Vienna. I am sorry for my English I hope that I will be able to fully express my thanks for the wonderful stay and the welcome received and I will certainly recommend to all your hotel

Hotel reply

Dear Mr. Walter, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

31.07.2019

2/10

I was so disappointed at our experience at your hotel. We had two rooms and both had no air conditioning to speak of and absolutely no wifi. The hotel was so full with tourbuses of people but you didn't have adequate bandwidth to accommodate that. The air-conditioning was disastrous. We didn't sleep well from the heat and couldn't keep our windows open because of banging noises outside all through the night. The front desk staff didn't seem to care...they just kept giving excuses and not wanting to do anything about the situation. It was not the level of service we expected from a 4 star hotel.

Hotel reply

Dear Mrs. Maria, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

12.07.2019

8/10

We booked a package that included a buffet breakfast. We were in the back lounge area (not with the coach groups). Boths days we had absolutely exceptional service from the waitress in this room. We are very sorry we did not get her name, however I am sure you will be able to determine who worked in this dining area on the days of our stay. She even remembered my children liked hot chocolate to drink and offered it to them as we walked into the room (very early) on our second day. Thank you for this wonderful service.

Hotel reply

Dear Mr. Dimitri, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

05.07.2019

4/10

The hotel was clean and in a fair location. The mattress and pillows were not great. The rooms didn’t have a lot of what you will consider standard facilities, so you will get a shelter over your head with your booking charges, and will have to pay for everything else extra.

Hotel reply

29.06.2019

2/10

This was one of the worst hotels I’ve ever stayed at. The a/c didn’t work, the bed was like sleeping on a floor and construction went on through the night. It’s a bad sign when the hotel gives you ear plugs...you couldn’t pay me to stay there again. I’m trying to get refunded.

Hotel reply

Dear Mr. Steve, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

26.06.2019

4/10

Did not find it value for money. Room was quite small so the bed as well. Wi-Fi connectivity inside the room was quite slow ...almost nil... couldn't work.

Hotel reply

14.06.2019

4/10

I was disappointed. We were on the executive floor. Room was very small. Bottled water was not provided. Location is not good for a tourist. Note: the maids provided a very clean room. . I will not be recommending your hotel to friends.

Hotel reply

Dear Mrs. Marilyn, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

13.06.2019

2/10

Overall all the hotel is one star considering to the USA, No coffee machine in the room..etc

Hotel reply

Dear Mr. Dr. Hadel, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

11.06.2019

4/10

Room with no A/C, dirty fllor, no Kleenex and toilet paper.

Hotel reply

09.06.2019

2/10

When I was first checked in, I was given a tiny cramped room with no air conditioning (and you can’t open the one window which is faced by a high wall). I went to the reception to be moved to a room with working AC at least, and the employee in charge LITERALLY tells me verbatim “But I cannot guarantee that the AC works in our other rooms, and I don’t have time to move you from room to room to find one that works.” When I duly informed him that it is certainly HIS and the hotel’s managements problem that they cannot guarantee the AC in their rooms which they have advertised on their booking website, he rudely and grudgingly moved me two other rooms until (thankfully) I found one which worked. The room was still stuffy and very dusty (I have asthma, so I spent the first 15 minutes dusting the headboard and shaking the pillows). There is no kettle in the room (which we travelers take for granted), also there are no toiletries except for one soap dispenser fixed to the wall. Finally, the wifi is spotty and unreliable.

Hotel reply

Dear Mrs. Sarah, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Christian Reitbauer and your Austria Trend Hotel Ananas Team

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