Guest reviews

                                                Location
                                                832 Reviews
                                            
9.4 /10

                                                Service
                                                664 Reviews
                                            
8.7 /10

                                                Comfort
                                                539 Reviews
                                            
8.7 /10

                                                Amenities
                                                117 Reviews
                                            
7 /10

Latest reviews from our guest surveys

18.09.2020

8/10

17.09.2020

8/10

15.09.2020

10/10

14.09.2020

10/10

14.09.2020

4/10

Room was to hot. Airco was to loud and not good working. Bed was to hard. Paid to much for a bad stay. Breakfast nothing special, just ordinary breakfast. Would not recommend this to any friend.

Hotel reply

Dear Erwin, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Plamauer Eileen Front Office and Reservation Manager Quality Beauftragte

14.09.2020

10/10

14.09.2020

8/10

10.09.2020

10/10

06.09.2020

10/10

05.09.2020

10/10

Good location, near the city center. Room was spacious, clean, quiet and comfortable. Great costumer service ( reception and breakfast) Breakfast was good, lots of choices. I would surely recommend this hotel to my friends.

Hotel reply

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Plamauer Eileen Front Office and Reservation Manager Quality Beauftragte

04.09.2020

8/10

03.08.2020

8/10

The woman (shorter hair) who checked us in in the late afternoon was very friendly. The woman that checked us out during the day was not as friendly, but she was ok. The restaurant staff was helpful and fast, more measures need to be taken to maintain cleanliness during Covid-19. I saw many people reusing plates, cups, etc, not using hand sanitiser and touching food with bare hands. We were on a 16 day trip from Amsterdam to Greece and back and this was the only hotel we saw that didn't have strict breakfast sanitation rules.

Hotel reply

Dear Jason, Thank you for taking the time to share your feedback. We will do your best to handle the very difficult situation at the moment as good as we can! We are very sorry that the lady who checked you out was not as friendly as you wanted it! We will talk about it as soon as possible! We hope to welcome you back to our hotel very soon! Sincerely, Plamauer Eileen Front Office and Reservation Manager Quality Beauftragte

03.08.2020

8/10

We were happy with the friendliness of the staff, the ease of parking, the variety of the breakfast and the location was great! We were a little wary of the number of guests who were not wearing masks in and around the hotel, particularly at breakfast. The common use of utensils in the buffet caused us some concern, although we wore our masks and sanitized our hands after handling those utensils.

Hotel reply

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay! Also in this difficult times, we do your best to make our guests a beautiful time here in Innsbruck and in our hotel. We strictly handle and work during the COVID19 situation under the rules of the Austrian government! Anyway we hope you had a good time here with us! Sincerely, Plamauer Eileen Front Office and Reservation Manager Quality Beauftragte

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