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- Hotel Ananas ****
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Hotel reply
Dear Mr. S., Thank you very much for your review. When you paid the night before, the last night was not charged. This was a mistake on the part of our receptionist team and only became apparent the next day, as it was then noticed automatically. We ask for your understanding that this night had to be debited afterwards. Rest assured, you only paid for the services and products you consumed. We apologize for these circumstances and of course understand that events of this kind are upsetting. If you have any further questions, please feel free to contact us directly. Best regards, Sebastian Wolak, MA General Manager