Guest reviews

                                                Location
                                                520 Reviews
                                            
9.4 /10

                                                Service
                                                396 Reviews
                                            
8.7 /10

                                                Comfort
                                                307 Reviews
                                            
8.9 /10

Latest reviews from our guest surveys

08.11.2022

10/10

26.10.2022

9/10

25.10.2022

8/10

24.10.2022

8/10

11.10.2022

9/10

26.09.2022

4/10

21.09.2022

7/10

19.09.2022

10/10

16.09.2022

9/10

14.09.2022

8/10

13.09.2022

9/10

04.09.2022

2/10

just provide clean room and train your staff in customer relation

Hotel reply

Dear Veauvy L., Thank you for taking the time to rate your stay in our AUSTRIA TREND Hotel Congress Innsbruck****. We really appreciate your constructive feedback, as it helps us to constantly improve and to be able to respond even better to the needs of our guests in the future. I am sorry to read that you did not enjoy your stay in our hotel. The satisfaction of our guests is a central concern for us and we try everything to create a memorable stay for you. In your case, unfortunately, it was a negative memory. Apparently there were waiting times during your check-in. We have internally spoken to our reception staff and I would like to apologize on behalf of my team for the less than professional check in with you. Due to the strong arrival day, my employees gave a rather stressed impression. This does not correspond to our understanding of professionalism and hospitality. I would like to sincerely apologize to you for this. I can absolutely understand your comments about our bathroom amenities. We are in the process of changing our amenities throughout the hotel to a sustainable new product line. Due to the current market situation, there were unfortunately delivery problems, which is why some of the rooms were not fully equipped with our new high-quality and sustainable bathroom amenities. I am very sorry that we could not meet your high expectations, but I still hope that you will give us a second chance during your next stay and that you will be able to convince yourself of our new amenities. In any case, we look forward to welcoming you again and to show you that we can do better. Kind regards Sebastian Wolak, MA General manager

Mehr Beiträge

book at best price

HRS

29 Reviews

HolidayCheck

259 Reviews

Booking.com

2227 Reviews

Expedia

246 Reviews

Latest reviews from our guest surveys

Hotel reply

Hotel reply

Hotel reply

Hotel reply

Hotel reply

Hotel reply

Location

Location

Our recommendations

book at best price

Guest reviews

HRS

29 Reviews

HolidayCheck

259 Reviews

Booking.com

2227 Reviews

Expedia

246 Reviews

Latest reviews from our guest surveys

Hotel reply

Hotel reply

Hotel reply

Hotel reply

Hotel reply

Hotel reply

Location

Location

Our recommendations

Booking request