Guest reviews

                                                Location
                                                847 Reviews
                                            
9.3 /10

                                                Service
                                                666 Reviews
                                            
8.3 /10

                                                Comfort
                                                551 Reviews
                                            
8.6 /10

Latest reviews from our guest surveys

13.02.2020

10/10

11.02.2020

10/10

10.02.2020

10/10

10.02.2020

8/10

09.02.2020

8/10

08.02.2020

8/10

Very smart hotel in central location. However, like many hotels on the continent, no provision of tea/coffee making facilities. Would have liked more information on parking facilities on online booking platform, in this instance Hotels.com

Hotel reply

Dear Guest, Thank you for the great review of our hotel! Good news, we offer now in all of our rooms a cattle with tee and coffee! For free! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Plamauer Eileen Front Office and Reservation Manager Quality Beauftragte

07.02.2020

8/10

03.02.2020

8/10

03.02.2020

8/10

On web through a specialized web site

Hotel reply

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Plamauer Eileen Front Office and Reservation Manager Quality Beauftragte

02.02.2020

10/10

01.02.2020

8/10

08.01.2020

8/10

Austria Trend Hotel Congress Innsbruck is very central and the location makes it easy to visit many of the Innsbruck's sights. The Hotel is very clean and the room comfortable, with a great view of the mountains and river. Breakfast is also a feast, with a good variety of choice. Would strongly recommend and also return as we have had a very pleasurable 5 days at this hotel.

Hotel reply

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and had also a wonderful breakfast here! Hope to see you soon! Sincerely, Plamauer Eileen Front Office and Reservation Manager Quality Beauftragte

04.01.2020

10/10

Thank you for an amazing stay! Wunderbaar! Hotel manager greeted us friendly and made us coffee most mornings. A special thanks to him. The breakfast was really fantastic! keep up the good work wil come again. Breakfast the best in all europe! We have only 2 minor complaints. Housekeeping need to clean under beds (very dusty) and breafast staff only the ladies can greet more friendly. Overall it was one of our BEST stays in europe! Velen Dank *****will give 5star rating on trip advisor

Hotel reply

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We are sorry that the cleanness was not as it should be! We will work on it! Sincerely, Plamauer Eileen Front Office and Reservation Manager Quality Beauftragte

04.12.2019

8/10

I enjoyed the stay but have the following comments/suggestions: After the first night neither the Coffee or Minibar was restocked in the Deluxe room. While I know it says in the information leaflet that you can ask for it to be restocked you shouldn't have to. Also one of wrong capsules was restocked that didnt fit the nespresso machine. The bathroom amenities were very good and the hairdryer was very good. At times there was only 1 staff member serving in the bar and he was also working the restaurant so had to wait on multiple occasions to be served. The bed was comfortable but on the window side the base was completely worn and looks very unsightly, this should be replaced especially for what the room costs per night. Overall liked the hotel and staff were friendly.

Hotel reply

Dear Guest, Thank you for taking the time to share your feedback. We are sorry that you had some issues with the minibar and the nespresso coffee. As i know we changed it at the reception. Good news, next week we get new Boxspring beds in all of our rooms! Hope to see you soon Sincerely, Plamauer Eileen Front Office and Reservation Manager Quality Beauftragte

26.11.2019

10/10

Excellent hotel! Great location, staff were wonderful, hotel bright and well decorated. Rooms are perfect! Evening meal in the restaurant was so good.....great selection of dishes and food was excellent. I would definitely stay here again and would recommend this hotel to all friends and family!

Hotel reply

Dear Angela , Thank you for the AMAZING review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. A big thanks from all of our employers. Sincerely, Plamauer Eileen Front Office and Reservation Manager Quality Beauftragte

13.09.2019

10/10

Loved it, great location right by the train up the mountain to the zoo. Minutes walk to top restaurants and shops, friendly front desk who assisted with bike rentals. Loved it so much we kept extending our stay from the original one night reservation to three nights! We will definitely be back!!

Hotel reply

Dear Katherine, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and the service from our Front Office Team We hope to see you again very soon. Sincerely, Plamauer Eileen Front Office and Reservation Manager Quality Beauftragte

05.09.2019

10/10

We stayed at the Trend hotel in Innsbruck before and after our hiking trip. We had to leave some luggage there, and the staff was very accommodating. Everyone in our group that the accommodations were perfect and the breakfast amazing. The convenience of the bike rentals for a day in Innsbruck were also appreciated.

Hotel reply

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Plamauer Eileen Front Office and Reservation Manager Quality Beauftragte

20.08.2019

10/10

We both agreed that your hotel is great! It has a perfect location with a extremely convenient, onsite subterranean carpark. The room was lovely, quiet, clean and the view from our window was unbelievable. Just one thing we both missed was not having a kettle or coffee making facilities in our room. Furthermore your staff were very friendly and helpful concerning buying tickets for the Hungerberg. All in all, we would definitely recommend your hotel to friends and relatives.

Hotel reply

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