Guest reviews

                                                Location
                                                646 Reviews
                                            
9.4 /10

                                                Service
                                                472 Reviews
                                            
8.4 /10

                                                Comfort
                                                371 Reviews
                                            
8.6 /10

Latest reviews from our guest surveys

23.11.2023

9/10

22.11.2023

9/10

20.11.2023

10/10

Alles Top!

Hotel reply

Liebe Patricia, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Sarah Trausnitzer Front Office & Reservation Manager

18.11.2023

7/10

17.11.2023

8/10

17.11.2023

9/10

07.11.2023

6/10

07.11.2023

10/10

06.11.2023

10/10

06.11.2023

10/10

06.11.2023

10/10

26.09.2023

9/10

Nice, comfortable hotel. Helpful staff. Close to the Centre of town. I apricated the parking place.

Hotel reply

Dear Polus, Thank you for your good review of our Austria Trend Hotel Congress Innsbruck. We are very pleased that you enjoyed your stay with us and that we were able to convince you as a team. Due to the regional Tyrolean products and the fact that it is a buffet, our breakfast price is set at € 19.00. We would be happy to welcome you again on your next visit to Innsbruck. Best regards, Your Austria Trend Hotel Congress Innsbruck Team****

20.09.2023

9/10

The location is soooo good. Walking distance from the old city, the cable is right across the street, the view from the window is marvelous. The room and the hotel itself both feel very pleasant and make you want to stay more. Our room had a small personal coffee machine, a fridge and the bath was specious. The staff is very friendly and the bar is nice. For some reason we had to let the water flow for a few minutes before hot water arrived at the shower. They offered giving us a different room but we decided to stay. It was a minor incommodity. Going to the bathroom could be somewhat uncomfortable as noises are not well isolated.

Hotel reply

Dear Shy, Thank you very much for taking the time to rate our hotel. We are very pleased that you felt comfortable in our hotel and that you liked our facilities. Thank you also for your feedback on our bathroom - we will be happy to pass it on. We would be very happy to welcome you again on your next visit to Innsbruck. Best regards, Christine Klinovski Event & Congress Manager

31.07.2023

9/10

We enjoyed our stay in your hotel. If there is only one thing we miss is a free bottled water although we can drink the tap water. We have a small child and quite sensitive with water and it would be nice to have one. The breakfast choices are superb. We will definitely be back again in your hotel.

Hotel reply

Dear Rose C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay In Innsbruck we have a very high water quality, so you can drink our tap water without hesitation. But of course we understand your concerns and that you only want the best for your child. We hope to see you again very soon. Sincerely, Christine Klinovski Event & Congress Manager

24.07.2023

9/10

Perfect location - good price - nice breakfast - big room. I will recommend the hotel to everybody that goes to Innsbruck.

Hotel reply

Dear Piet Van G., many thanks for your great review of our Austria Trend Hotel Congress Innsbruck. We are very happy to read, that you enjoyed your stay in our hotel. As an Austrian ecolabel hotel, we are very careful to serve regional and seasonal dishes and we are very pleased that you enjoyed our breakfast buffet. We are looking forward to welcome you very soon again. Your Austria Trend Hotel Congress Innsbruck**** Team

10.07.2023

9/10

I traveled with my old mother. before check-in, I sent a request to check-in earlier, because I had to go to the hospital before the evening, and my mother does not speak English or German, so she will not be able to do the check-in on her own and get the keys to the room. the hotel replied that it could not guarantee anything. upon arrival at the hotel on the day of check-in, at 12 o'clock in the afternoon, I again explained the situation and asked to check-in my mother as soon as possible, to which the guy at the reception showed complete indifference and said that if my mother does not speak German or English, he will not be able to help, so she will have to wait at the reception until the evening until I return. luckily, a girl from the office behind heard our conversation and came to help. she promised to put my mother in while I was gone as soon as a room became available, which was done, for which I am very grateful.

Hotel reply

Dear Ashima, many thanks for your review of our Austria Trend Hotel Congress Innsbruck. We hope you have enjoyed the stay in our hotel. We are very sorry for the circumstances regarding the check in. We will discuss that in our team and we are taking that very seriously. We are still looking forward to welcome you very soon again to convince you of our service. Your Austria Trend Hotel Congress Innsbruck**** Team

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