Guest reviews

                                                Cleanliness
                                                277 Reviews
                                            
9.1 /10

                                                Location
                                                472 Reviews
                                            
8.7 /10

                                                Room
                                                547 Reviews
                                            
8.8 /10

Latest reviews from our guest surveys

21.06.2022

5/10

21.06.2022

8/10

20.06.2022

10/10

Great hotel and service. The staff was very pleasant and helped me a lot.

Hotel reply

Dear Sharon Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Doppio

19.06.2022

9/10

17.06.2022

10/10

15.06.2022

10/10

15.06.2022

10/10

13.06.2022

10/10

12.06.2022

9/10

09.06.2022

9/10

09.06.2022

10/10

All are very good! Thanks!

Hotel reply

Dear Guest, Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay . We hope to welcome you back to our hotel very soon! Sincerely, Hotel Doppio

13.05.2022

9/10

Helpful and friendly staff. Clean facilities, comfortable bed. Looking at the other reviews many people don't like the location, however I find it pretty good - it's a walking distance from a tram station and 20 minutes walk from the historical center. WiFi could use some upgrade - the speed was just okay-ish and disconnected twice during my video-conference.

Hotel reply

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Doppio

05.04.2022

2/10

This would have been a perfect stay. However, at 3:30am in the middle of the night I was woken up by the fire alarm and had to wait for 30 mins in the hotel lobby for the firefighters to clear up the fire alarm. Although I understand that these issue happen, it was not pleasant. Second issue encountered was that the hot water was not working properly at 6th floor (room 615). Water started ok, but after aprox 2 mins (just enough time to soap up) the hot water stopped and I had to rinse with cold water which was not pleasant at all. Once I mentioned at checkout the hot water issue, the gentlemen at the front desk very casually told me that they know that there are problems with the hot water .... :-(

Hotel reply

Dear Dan, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

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Booking.com

4221 Reviews

HRS

29 Reviews

HolidayCheck

220 Reviews

Expedia

423 Reviews

Latest reviews from our guest surveys

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