Guest reviews

                                                Location
                                                620 Reviews
                                            
8.9 /10

                                                Service
                                                504 Reviews
                                            
8.5 /10

Latest reviews from our guest surveys

15.11.2021

9/10

15.11.2021

10/10

13.11.2021

10/10

09.11.2021

10/10

04.11.2021

10/10

Fantastic! Your reception staff is absolutely the best! Well done. Keep it up

Hotel reply

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Gregory O. Chalakani, Front Office

03.11.2021

8/10

02.11.2021

8/10

31.10.2021

1/10

We booked 2 triple rooms and were given 1 triple room and 1 single room (for me and my wife). We complained and were told that amount difference would be refunded at check out time. But at check out time the lady refused saying we should write email and then u will consider. We will never stay again at your hotel. Yours was worst hotel in our 16 days Europe trip

Hotel reply

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Gregory O. Chalakani, Front Office

29.10.2021

10/10

19.10.2021

9/10

19.10.2021

10/10

02.08.2021

8/10

Most staff was okay and helpful but we had an unpleasant experience at the restaurant during breakfast hours. We didn’t have breakfast included but still went in there for a coffee, I poured a glass of water to serve it with the coffee and someone came and started to argue I only paid for coffee. Look, normally you get a glass of water next to the coffee and it’s not like we started eating from the buffet. Also the card in front of the water thank was not correct because it said something like water with lemonother fruit, and in fact it was tomato juice?! I had no idea until actually tasting it and “getting lectured”.I felt really bad after the whole thing so this is the reason why i probably will not return in the future . The stay we had was great all in all, I already signaled the incident that made me dislike the atmosphere. I never had someone come straight at me in a hotel to argue over a glas of water like that. Otherwise you are professionals, maybe it was just a misundertanding

Hotel reply

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Gregory O. Chalakani, Front Office

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