Guest reviews

                                                Location
                                                813 Reviews
                                            
9.5 /10

                                                Service
                                                481 Reviews
                                            
7.2 /10

                                                Comfort
                                                342 Reviews
                                            
8.3 /10

Latest reviews from our guest surveys

19.07.2024

10/10

23.06.2024

9/10

21.06.2024

10/10

21.06.2024

9/10

07.06.2024

7/10

24.05.2024

8/10

23.05.2024

10/10

22.05.2024

9/10

13.05.2024

10/10

08.05.2024

10/10

30.04.2024

10/10

25.04.2024

8/10

Our family of 4 found Trend to be a clean and friendly hotel at a great pricel. Excellent breakfast buffet with tailor-made omelettes. Beds and shower, albeit not luxious, were fine for four nights.

Hotel reply

Dear TJ, thank you for choosing Austria Trend Hotel Europa Salzburg. We are delighted to hear that you enjoyed our clean rooms, friendly service, and excellent breakfast buffet. We appreciate your feedback and look forward to welcoming your family back. Best regards Jens Hennemann General Manager - in behalf of the team of Austria Trend Hotel Europa Salzburg

12.02.2024

2/10

The hotel is eager for money and unwilling to help customers in cases where they make an obvious mistake in the reservation. When booking a room in January, the default month on booking.com's calendar was February. I reserved a room for the month I intended to stay at the hotel. Despite making another reservation for the correct dates, neither Booking nor the hotel are willing to cancel the reservation made a month ahead. It's unfortunate.

Hotel reply

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager

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