Guest reviews

                                                Location
                                                684 Reviews
                                            
9.1 /10

                                                Service
                                                552 Reviews
                                            
8.1 /10

Latest reviews from our guest surveys

23.06.2022

9/10

20.06.2022

8/10

Very good location . View from the room was beautiful. Staff was not very good with English. You should do away with guest details entry form , pls use a tablet where fonts are atleast readable .

14.06.2022

10/10

14.06.2022

10/10

12.06.2022

8/10

12.06.2022

9/10

09.06.2022

10/10

07.06.2022

10/10

01.06.2022

10/10

We had a wonderful stay here at this hotel and the front staff who was there to check us in after our very long (and very delayed) travel was extremely helpful. The place was in a great location, rooms were clean and had everything that we needed for our stay. We are also very appreciative of the staff who went above and beyond to make sure we got our items back to us that we had left behind. Thanks for a wonderful stay!

Hotel reply

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elvira Kecskes Front office

29.05.2022

10/10

I will come back.

Hotel reply

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elvira Kecskes Front office

24.05.2022

9/10

16.04.2022

9/10

The hotel has great location. Hbf is at walking distance from here just at the exit. Plus all major buses including o/bus and regional bus service are available at the door of the hotel. Even that is not enough, there is a nearby mall which has McDonald’s, Starbucks and Dunkin donuts. Now rooms are really big and mountain view with big windows just made it awesome. Service is also prompt and it’s very quiet hotel. The best part is amazing buffet breakfast spreads with so many healthy varieties made our stay and expedition wonderful. It’s mountain view and stuffed with all accessories you need. The beds are comfortable and we have got really good sleep and refreshing morning. The reception and staff is very helpful. Overall, our stay was comfortable and would definitely recommend it. You do not need any other hotel in Salzburg for your stay.

Hotel reply

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elvira Kecskes Front office

29.12.2021

1/10

The hotel's idea about "customer service". The staff at the reception has no idea about true customer service being in hospitality industry. The very fact that they keep repeating "There's nothing I can do about it" proves this. One of the receptionist made awkward faces when we requested for a matchbox. Now the real problem is they assigned a family room to me in which the water was clogging in the bath tub. It was nevr resolved. The plumber couldn't do anything, the reception couldn't do anything. The only thing the hotel knew was to charge the customer with a smile. Period! Simply put, the hotel charges high price, and customer really gets no customer service. Or they favour certain groups only. Im not sure. From the place I come, which is UAE, customer service has highest priority. They wouldn't issue a room that's disfunctional to a customer in the first place. Sorry to say none of the reception staff knows how to deal with customers. And just so the hotel is aware, I didn't create a fuss because I didn't want to spoil someone elses Christmas. Theres a hilarious part. The technician says " This is normal and standard" in all the bathrooms of the hotel. I have attached a foto of the " normal" scenario. I recommend Erlita from restaurant to be placed at the reception. And I have experienced excellent customer service from her during our bfast times. Shes well aware how to speak and deal with customers. Just so the hotel knows, customer service is not about just doing your regular thing with a smile. It's about how you solve an issue for the customer which is beyond your regular job. I'm never recommending this hotel to anyone. Im surprised at high rating the hotel has in booking.

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