Guest reviews

Dear Guest, Thank you for your review. We always strive for a very high guest satisfaction and therefore your feedback is extremely important for us to constantly improve our service. It is our hope to welcome you again in our hotel. Best regards, Ruth Köttner Administrative Assistant

Dear Félix A., Thank you for sharing your positive experience. We are delighted to hear that you enjoyed our great hotel, friendly staff, and excellent location. We look forward to welcoming you back on your next visit to Vienna. Best regards, Julia Eibensteiner Cluster Resident Manager

Dear Guest, Thank you for your open feedback. We terribly regret that we were not able to meet your expectations with some of our services, especially with the cleaning. We are very sorry for the inconveniences caused. Please give us your trust that it is always our first intention to satisfy our guests fully. It would be wonderful if you give us the opportunity to prove our high quality and service standards during your next trip to Vienna. Best regards Daniel Winkler Assistant Manager

Dear Stephanie, Thank you for your fabulous feedback about your stay! It was a pleasure for us to host you in Vienna. We hope that we will have another opportunity to welcome you again in our hotel. For the next stay hopefully with a better internet connection. :-) Best regards Daniel Winkler Assistant Manager

Dear J., Thank you for your feedback. We are delighted to hear that you enjoyed every aspect of your stay. At anytime we seek to improve our service and we are gratefull to see that - in your case - we did everything right. It will be a pleasure for us to welcome you again in our hotel. Best regards Daniel Winkler Assistant Manager

Dear Lazar Constantin M., thank you for acknowledging our excellent service. We strive to provide top-notch hospitality. Looking forward to welcoming you back soon. Best regards, Julia Eibensteiner Cluster Resident Manager

Dear Guy h., we appreciate your feedback regarding the late check-out matter. Please note that our policy on late check-out fees is outlined in our terms and conditions. Thank you for sharing your concerns. I will promise you that we will have a meeting with our cleaning team regarding our standards of a clean room. It is our dearest hope that you will give us a second chance to show you that we can definitely do better. Best regards Julia Eibensteiner Cluster Resident Manager

Dear guest, thank you for highlighting our hotel's central location near key city attractions and the subway stop. We are delighted that you found it convenient for exploring the city. We hope to welcome you back soon. Best regards, Julia Eibensteiner Cluster Resident Manager

Dear Sasa P., thank you for your positive review! We are delighted to hear you enjoyed our perfect location, great breakfast, and comfortable rooms. Your feedback on the duvet covers is appreciated. We look forward to welcoming you back soon. Best regards, Julia Eibensteiner Cluster Resident Manager

Dear Karine, Thank you for choosing Austria Trend Hotel Europa Wien for your stay. We appreciate your positive feedback and are delighted to hear that you enjoyed your time with us. We look forward to welcoming you back in the future. Kind regards, Julia Eibensteiner Cluster Resident Manager

Dear Peter, Thank you for choosing Austria Trend Hotel Europa Wien for your recent stay in the city centre. We appreciate your positive feedback regarding our convenient location and comfortable rooms. We are glad to hear that you enjoyed our excellent breakfast and the friendly greetings from our staff. Your satisfaction is our priority, and we are delighted that you had a pleasant stay with us. We have taken note of your comment regarding the room temperature and will consider it for future improvements. We look forward to welcoming you back in the future. Best regards, Julia Eibensteiner Cluster Resident Manager

Lieber Cosmin, vielen Dank für Ihr positives Feedback! Es freut uns zu hören, dass Sie mit Ihrem Aufenthalt bei uns im Austria Trend Hotel Europa Wien zufrieden waren. Bei weiteren Fragen oder Anliegen stehen wir Ihnen jederzeit gerne zur Verfügung. Mit freundlichen Grüßen, Julia Eibensteiner Cluster Resident Manager

Dear Ahmed A., Thank you for choosing Austria Trend Hotel Europa Wien for your recent stay. We appreciate your positive feedback and are glad to hear that you had an overall pleasant experience. We have taken note of your comments regarding the wifi connection and the comfort of the mattress. Your feedback is valuable to us and we will take it into account as we strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Warm regards, Julia Eibensteiner Cluster Resident Manager