Guest reviews

                                                Location
                                                914 Reviews
                                            
9.6 /10

                                                Breakfast
                                                480 Reviews
                                            
9 /10

                                                Service
                                                655 Reviews
                                            
9.5 /10

Latest reviews from our guest surveys

20.10.2021

9/10

19.10.2021

9/10

Great location, lovely staff. Very enjoyable stay

Hotel reply

Dear Brendan, Thank you very much for your great feedback. It is lovely to read that your stay was an excellent one and that you really enjoyed our location in the heart of Vienna. We hope to see you again soon. Best regards Daniel Winkler Assistant Manager

18.10.2021

8/10

16.10.2021

10/10

Very nice hotel.City center hotel.

Hotel reply

Dear David, Thank you very much for your kind feedback and and we pleased to read that you have had a nice stay in our hotel. We hope to welcome you back again soon. Best regards Daniel Winkler Assistant Manager

15.10.2021

8/10

15.10.2021

10/10

One cannot find a better location than hotel Austrian Trend Hotel Europa Wien right in the historic downtown and a short walk to all the major landmarks and museums. Great value for the standard level. Friendly and helpful staff all around.

Hotel reply

Dear Patrick, Thank you very much for sharing your fantastic memories with us. It is lovely to know that you had a excellent stay and that our team made your stay a pleasant one. We are looking forward to welcome you again in our hotel. Best regards Daniel Winkler Assistant Manager

14.10.2021

10/10

All in the best order.!

Hotel reply

Dear K., Thank you very much for your short feedback. We are grateful for your excellent rating and hope you could explore Vienna at it's best. Best regards Daniel Winkler Assistant Manager

14.10.2021

7/10

The room but especially the bathroom are to small.

Hotel reply

Dear Laura, Thank you very much for sharing your feedback with us. I am deeply sorry that your choosen room was to small in your opinion. We always strive for a high guest satisfaction and if we would have known about this before we could have offered you a bigger room. I can just recommend you to book one of our Executive or Superior Executive Room for your next visit, because the rooms have lot more space. We hope to welcome you again in the near future to serve you even better. Best regards Daniel Winkler Assistant Manager

13.10.2021

7/10

12.10.2021

9/10

We enjoyed our stay very much. The hotel staff was very friendly and helpful. The room was big and very clean. The location of the hotel is perfect. We enjoyed the rich breakfast very much. We loved the fact that the reception clerk arranged for us to have our last breakfast in a box since we had to check out at 5AM. Thank you for a wonderful stay.

Hotel reply

Dear Noa, Thank you for your wonderful feedback. I am glad to read that we were able to fully convince you with our service and offer and that our team provide you with the best service. Hopefully you will stay with us again soon. Best regards Daniel Winkler Assistant Manager

12.10.2021

9/10

Our only issues with the room was the varied internet speed that your reception said it was due to many people going in at the same time. Mattresses were a bit worn out. If renewed then you easily reach the top!

Hotel reply

Dear Vasilis, Thank you very much for your wonderful feedback. It was a pleasure to have you as our guest and I can let you know already that our hotel will get new mattresses in 2022. :-) We hope to see you again soon. Best regards Daniel Winkler Assistant Manager

11.10.2021

8/10

We were staying with our family group( 4 comfort rooms), showers( in bathroom)were bad at least in 2 rooms. Very hot in rooms and the air condition didn’ t work. Thanks

Hotel reply

Dear Guest, Thank you for taking the time to share your feedback. Afterwards I can just apologize for any inconveninece cause by the things you've mentioned. I hope our mechanic could have hepled you with these problems during your stay. We hope to welcome you back to our hotel very soon! Best regards Daniel Winkler Assistant Manager

07.10.2021

9/10

Really everything was fine even if we didn’t have water in the shower the first night which has been résolved rapidly What you have to improve : please on the e mail and the confirmation of the réservation put your adress visible we went to the company headquarters… the only adress at the bottom of the paper

Hotel reply

Dear Pithoud, Thank you very much for sharing your impressions with us. We are happy to read that we are able to solve the problem within the shower directly and that you have had a comfortable stay. We will be happy to welcome you again in the near future. Best regards Daniel Winkler Assistant Manager

14.09.2021

7/10

Well located hotel for one night stay for Vienna half marathon

Hotel reply

Dear Susan, Thank you very much for your review. We are glad to see that you have had a good stay and we hope you had a great run at the Vienna half marathon too. We are sorry for any discomfort caused by the bedding. If you will give us the oppotunity to serve you again I can just recommend you to contact our reception because they can give you extra pillows or even other ones. We hope to see you again. Best regards Daniel Winkler Assistant Manager

11.09.2021

10/10

Excellent position of the hotel, in downtown, close to several attractions and to the metro station.. Wide, silent and very cleaned room. Excellent breakfast. Friendliness of the staff. We enjoyed our stay

Hotel reply

Dear Gianna, Thank you very much for your excellent feedback. It is lovely to read that you have had a pleasant stay in our hotel. Thank you for pointing out the friendliness of our staff. I will definitely share your feedback with our team. Feedback like yours is the best motivation for them. Thank you again. We hope to welcome you again very soon. Best regards Daniel Winkler Assistant Manager

31.08.2021

8/10

Everything was excellent - except the omelette counter as mentioned elsewhere . Also the view of the square from the breakfast room will be fantastic when the square is completed so I would look at putting booths along here to enjoy the view . Finally and best of all the hotel location is just perfect. Many thanks for a great stay

Hotel reply

Dear Sean, Thank you very much for your kind feedback. We are pleased to read that you had a nice stay and that you really enjoyed our central location in the heart of Vienna. We always strive for a high guest satisfaction and therefore your feedback is very important for us. So, we can improve our services. We hope to see you again very soon. Best regards Daniel Winkler Assistant Manager

25.08.2021

10/10

The location was perfect! Staff were very friendly and polite and even let us have a late check out at no further cost. Hotel room was very clean and spacious and generally perfect for a stay in Vienna! The view of our room was also wonderful. I will definitely be coming back!

Hotel reply

Dear Haris, Thank you for your wonderful feedback. It is lovely to know that you have had a good time at our hotel and thank you as well for especially pointing out the excellent service of our dedicated team. We will be glad to welcome you again. See you soon! Best regards Daniel Winkler Assistant Manager

15.08.2021

6/10

when i check out i toll the guy noice all early morning and he still charge me 20 euros . i say i wakeup very early because was contruccion or repair on the next room and he dont said sorry

Hotel reply

Dear Guest, Thank you for taking the time to share your feedback. I am deeply sorry for the inconveniences decribed and I can just apologize for my colleague. Apart from that I hope you have had a good stay and you enjoyed Vienna at it's best. We hope you will give us a second chance and the opportunity to welcome you back to our hotel very soon! Best regards Daniel Winkler Assistant Manager

11.08.2021

10/10

We had been very happy to stay in your place. it was one of the best hotels we been. Excellent breakfast, very friendly staff, perfect location. we hardly recommend this hotel. even construction at the front of hotel doesn't disturb

Hotel reply

Dear Agata, Thank you very much for your kind comment. We are pleased to read that your stay was wonderful and that you really enjoyed your stay in our hotel. We hope to see you again for your next visit to Vienna. Best regards Daniel Winkler Assistant Manager

31.07.2021

10/10

Great location for exploring Vienna on foot. Reasonable price, close proximity to metro and St Stephansplatz, a friendly and helpful staff, and clean, comfortable accommodations make this an ideal base from which to discover Vienna without ever needing a car.

Hotel reply

Dear Molly, Thank you very much for your amazing review. We are glad to read that we were able to met your expectations in full and that you have had a great time in Vienna. We will be happy to welcome you again very soon. Best regards Daniel Winkler Assistant Manager

28.07.2021

10/10

A special hotel in the heart of the Town. The Staff in the hotel was amazing; I was impressed for the high level of professionalism shown by the Director of the reception (Mrs Nicole).

Hotel reply

Dear Bruno, Once again - Thank you very much for your wonderful feedback. We are happy that you had a wonderful stay. We are glad to know you felt well taken care of and I assure you that I will forward your feedback. On behalf of all of us, we look forward to hosting you again soon. Best regards Daniel Winkler Assistant Manager

01.07.2021

4/10

I expected a lot as friends told me how happy they were staying with you. I never was so disappointed, staying in about 15 hotels every year in Europe. At the first step inside, checking in, I immediately was told that it would be impossible to stay in a classic room for 13 nights with a bed against the wall. I had to pay 25 euros extra per night but staying for 13 night 10 euros would do. I never had the opportunity to see my originally booked room. Prices go up and down every day from 1100 to 800 to 1700 and because of complaining that my first night without airco in 35 degrees costed about 325 euros, I got free breakfast. Booking.com, cliënt service, told me I would not have to pay any extra, but I had to pay the extra 130 euros at the check out. I feel deceived and angry, I have 4 more stays in Vienna in 20… but definitevely in another hotel. I also told my friends in Vienna, they advised me that at the start I should have called the Police. NEVER AGAIN !!!

Hotel reply

Dear Guest, Thank you for taking the time to share your feedback. I am deeply sorry that you stay in our hotel wasn't as you expect it before, I wish you could had a better experience. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Daniel Winkler Assistant Manager

29.06.2021

8/10

Great location, good breakfast, good hotel. We think that placing a very small bath instead of a shower is VERY problematic and creates options for accidents while getting out of the bath. there is no handle to hold and it is VERY slippery.

Hotel reply

Dear Guest, Thank you for your kind feedback! We are glad that you enjoyed your stay and we ant to thank you for your input about the bathroom. We will keep it in our mind in case of any renovation. Hopefully we will see you again very soon. Sincerely, Daniel Winkler Assistant Manager

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