Guest reviews

Latest reviews from our guest surveys

25.10.2024

8/10

01.10.2024

9/10

30.09.2024

10/10

20.09.2024

9/10

20.09.2024

9/10

08.09.2024

7/10

07.09.2024

10/10

27.08.2024

10/10

24.08.2024

9/10

24.08.2024

9/10

I was more than satisfied with your hotel, from location to rooms to services available. Your front desk staff were outstanding, especially Erica. They really make you feel welcome and were attentive to client´s needs.

Hotel reply

Dear Pablo, thank you for your kind words regarding your recent stay at Austria Trend Hotel Maximilian. We are delighted to hear that you were satisfied with our location, rooms, and services. Your recognition of our front desk staff, especially Erica, is truly appreciated. We strive to provide a welcoming and attentive experience for all our guests. We look forward to welcoming you back soon. Kindest regards, Sebastian Siegfried General Manager Austria Trend Hotel Maximilian

20.07.2024

9/10

13.07.2024

9/10

As for hygiene: When we entered the room, we immediately saw fingerprints on the window from children's hands. In fact, they were still there when we left 3 days later. After the first night, we did not have the room cleaned (our ecological decision). After the second night we did, but all that was done was folding the duvet, the pillows were not even shaken, 1 towel changed and the bath mat (which we had put on the floor to replace), and that was all. It was obvious that nothing had been cleaned at all, not even in the bathroom! As for breakfast: The buns were always dry and seemed from the day before. Even the pastries did not seem fresh. Furthermore, the toppings such as cheese and cold cuts were the same every day. This was also so the last morning when we had breakfast before 8 am. As for eggs and fried bacon, these were okay. As for comfort: We had a very good bed and pillows, so we slept very well. The air conditioning functioned well, we did turn it off at night and opened the window a little. The TV was fine and easy to control with the tablet. The bathroom was spacious enough, so also fine. We found the hotel's location super, close to the metro, yet located in a reasonably quiet neighbourhood. Conclusion: We would definitely recommend the hotel to friends.

Hotel reply

Dear Jeanine, Thank you for taking the time to share your detailed feedback following your recent stay at Austria Trend Hotel Maximilian with us. We appreciate your insights on the room cleanliness and breakfast experience. Regarding the cleanliness issue, we thank you for your environmentally friendly decision to limit room cleaning during your stay. We will discuss this matter with our housekeeping team to ensure a more thorough cleaning process in the future, especially concerning the windows and bathroom area. Your feedback on the breakfast quality is also noted, and we will work on enhancing the freshness and variety of our offerings. We are glad to hear that you found the bed, pillows, air conditioning, and bathroom satisfactory. It is pleasing to know that you appreciated the convenient location of our hotel. Rest assured, your kind recommendation means a lot to us. Should your travels bring you back to our area, we would be honored to welcome you again and provide you with an even more enjoyable stay. Best regards, Sebastian Siegfried General Manager Austria Trend Hotel Maximilian

22.06.2024

10/10

Very satisfied with our stay at your hotel?

Hotel reply

Dear Guest, thank you for sharing your positive feedback regarding your recent stay at Austria Trend Hotel Maximilian. We are delighted to hear that you were very satisfied with your experience. Our team strives to provide excellent service to all our guests, and we are glad that we met your expectations. We look forward to welcoming you back for another enjoyable stay. Kindest regards Sebastian Siegfried General Manager Austria Trend Hotel Maximilian

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