Guest reviews

Latest reviews from our guest surveys

10.07.2026

7/10

08.07.2026

10/10

08.07.2026

6/10

In comparrison to a previous stay with my wife ,some years ago standrds have dropped,especially housekeeping.This is not longer what I class as a 4* Hotel .Poor housekeeping. No slipers no bathrobe provised in room.Unable to shave in the sink as water will not stay.Very minimal toiletries .No English TV channels.I noted on more than once that sound proofing from the upper room was not good .I could hear people walking around at night.There was no sign stateding available for pillow options.A high-quality 4-star hotel room must provide a premium, seamless experience. The en-suite bathroom should offer high-end toiletries, robes, slippers. I feel my stay fell short of my previous 4* Hotel experiences.

Hotel reply

Dear Martin, Thank you for taking the time to share your feedback regarding your recent stay at Austria Trend Hotel Maximilian. I sincerely regret to learn that your experience did not meet the high standards we strive to maintain, especially in comparison to your previous visit. I acknowledge the concerns you raised about housekeeping and the lack of amenities in your room. While our hotel aims to provide a comfortable experience, it appears that we did not fulfill your expectations in this regard. Your comments about the water issue in the sink and the soundproofing have been duly noted. We understand the importance of a peaceful environment and quality amenities in a 4-star hotel. We appreciate your insights, as they are invaluable in helping us enhance our services in the future. Best regards, Michael Steffan General Manager Austria Trend Hotel Maximilian

02.07.2026

10/10

Spacious & comfortable accommodation in the heart of charming Hietzing.

Hotel reply

Dear Guest, Thank you for your kind words regarding your stay at our hotel. We are pleased to hear that you found your accommodation spacious and comfortable, as well as our location in Hietzing charming. We hope to welcome you back in the future. mit freundlichen Grüßen Michael Steffan General Manager Austria Trend Hotel Maximilian

30.06.2026

8/10

Excellent breakfast, friendly staff, & perfect location.

Hotel reply

Dear SG B., Thank you for your kind words regarding our breakfast, staff, and location. We are delighted to hear that you enjoyed your stay with us and appreciate your feedback. best regards Michael Steffan General Manager Austria Trend Hotel Maximilian

29.06.2026

10/10

22.06.2026

10/10

We had a lovely stay in your hotel and we were welcomed by friendly staff who had so much time for us, we will definitely be back.

Hotel reply

Dear Fiona, Thank you very much for your positive feedback regarding your stay at our hotel. We are very pleased to hear that you felt comfortable with us and that our team was able to provide you with friendly and attentive service. We look forward to welcoming you back soon. With kind regards, Michael Steffan General Manager Austria Trend Hotel Maximilian

18.06.2026

10/10

17.06.2026

10/10

09.06.2026

10/10

07.06.2026

10/10

20.05.2026

6/10

Although formally I received the booked room category, the room did not really meet my expectations. I paid a higher rate due to a high-demand period, but the room felt more like a lower-ground-floor room: the windows were small and placed high, there was no real view, and almost no natural daylight. As mentioned above, the temperature could not be regulated properly and the room was too warm. I also felt that information about the hotel was not communicated clearly. Even basic details, such as breakfast location or available facilities, had to be asked at the reception. There was no phone or tablet in the room, and the digital guest directory was limited to minibar prices and room service only. Some bathroom amenities were not replenished during the stay. The Wi-Fi quality was average. It was not critical for me, but for someone who needs to work from the hotel, it might not be the best option.

Hotel reply

Dear Dariia, Thank you for taking the time to share your feedback regarding your recent stay at the Austria Trend Hotel Maximilian. I appreciate your comments and the opportunity to address your concerns. I am sorry to learn that your accommodation did not meet your expectations, particularly regarding the quality of the room and comfort. I understand that the layout and temperature control negatively impacted your experience. While we strive to provide a pleasant environment for all our guests, I acknowledge that individual preferences may vary and the specifics of your stay did not align with what you anticipated. Regarding the communication of hotel information, I apologize for any inconveniences you experienced. Our team is committed to ensuring that all guests receive comprehensive information about our facilities and services. I will share your feedback with our staff to improve the clarity of the information provided at check-in and during the stay. I also appreciate your remarks concerning the bathroom amenities and the quality of the Wi-Fi. Our housekeeping team is dedicated to maintaining a high standard of cleanliness and replenishment. Your observations will be taken into account to ensure that we uphold our commitment to guest satisfaction. We value your feedback as it is crucial in helping us improve our services. I hope you will consider staying with us again, as we would welcome the opportunity to provide you with a more satisfactory experience. Kind regards, Michael Steffan General Manager Austria Trend Hotel Maximilian

18.02.2026

9/10

A very nice, clean place with super friendly staff. The entry area and access, though, needs to be improved for people with disabilities.

Hotel reply

Dear Liudmila B., thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you found our establishment to be clean and that our staff provided friendly service. Your observation about improving access for individuals with disabilities is genuinely appreciated, and we will take it into consideration as we continue to enhance our facilities. Kindest regards Michael Steffan General Manager Austria Trend Hotel Maximilian

31.01.2026

9/10

Excellent price/location/room/schloss café und Leistung Verhältnis. Friendly and service oriëntated staff. We have stayed 7 days: every day it was our firm homebase for visiting Wien. We were looking just for top organised hotel basics for a steady stay, in always a busy and energy consuming city trip. We found it in Jänner 2026 at Maximilian. P.S. Always try Wiener Melange (or orther variants) with Apfel Strudel (or other Konditorei) in dass Schloss Café in the afternoon. It's great.

Hotel reply

Dear Bastian from H., Thank you for your kind words regarding your recent stay at Austria Trend Hotel Maximilian. We are delighted to hear that you found our location, pricing, and accommodations to be excellent, as well as our staff's service-oriented approach. It is our goal to provide a welcoming and organized environment for our guests, especially for those exploring the vibrant city of Vienna. We appreciate your recommendation of trying the Wiener Melange and Apfel Strudel at our Schloss Café. It is always a pleasure to hear when our guests enjoy the offerings we provide, and we take pride in showcasing local delicacies. Your feedback regarding your seven-day stay being a productive home base for your adventures is truly encouraging. We look forward to welcoming you back in the future to further enhance your experiences in our hotel and in Vienna. Thank you once again for choosing us as your preferred accommodation during your travels. Kindest regards Michael Steffan General Manager Austria Trend Hotel Maximilian

19.01.2026

10/10

Exceptionally Comfortable & Perfectly Located – A Wonderful Stay at Hotel Maximilian Wien My stay at Hotel Maximilian Wien was outstanding from start to finish. The hotel blends modern comfort with elegant, imperial‑inspired design, creating a warm and inviting atmosphere that instantly makes you feel at home. The rooms are beautifully furnished, spacious, impeccably clean, and offer excellent amenities such as air‑conditioning, high‑quality bedding, and stylish bathrooms with thoughtful touches like complimentary toiletries. Guests consistently praise the hotel for its cleanliness and comfort, and I fully understand why.

Hotel reply

Dear Lidija S., Thank you very much for your exceptional review and for sharing such kind words about your recent stay at Hotel Maximilian Wien. We are truly delighted that you enjoyed your time with us from start to finish. It is especially rewarding to read that you appreciated the blend of modern comfort and imperial-inspired elegance, as well as the warm and inviting atmosphere we strive to create for our guests. Your compliments regarding the spaciousness, cleanliness, and amenities of our rooms mean a great deal to our entire team. We place great importance on high-quality bedding, thoughtful details, and impeccable housekeeping standards to ensure a comfortable and relaxing stay, so your recognition is sincerely appreciated. We are grateful for your recommendation and hope to have the pleasure of welcoming you back to Hotel Maximilian Wien very soon. Kindest regards Michael Steffan General Manager Austria Trend Hotel Maximilian

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