Guest reviews

Dear guest Yacine M., Thank you for taking the time to share your positive experience with us. We are delighted to hear that our staff made your stay enjoyable with their friendliness and helpfulness. It is our utmost priority to ensure that our guests feel welcomed and supported throughout their visit. We look forward to welcoming you back in the future. Kindest regards Michael Steffan General Manager Austria Trend Hotel Maximilian

Dear Rusty and dear E., Thank you very much for your heartwarming review and for your unwavering loyalty to the Austria Trend Hotel Maximilian. It brings us immense joy to learn that our hotel holds a special place in your travels, and we are truly grateful that you consider us your "home." Your kind words about our staff deeply touch us. We take pride in our team's commitment to providing exceptional service and creating unforgettable experiences for our guests. It is encouraging to hear that their genuine passion for hospitality had such a positive impact on your stay. Our employees are indeed our greatest asset, and it is their dedication to excellence that fosters a welcoming atmosphere that feels like family. We are delighted that you have returned to us time and again over the past four years, and we assure you that we will continue to strive to meet your expectations with each visit. Your appreciation motivates us to maintain the high standards of service and comfort that you know and love. Thank you once again for your kind words and for taking the time to share your experiences. We look forward to welcoming you back to the Austria Trend Hotel Maximilian soon, where you will always find a warm and familiar environment. With best regards, Michael Steffan General Manager Austria Trend Hotel Maximilian

Dear Mr. K., Thank you for taking the time to share your feedback regarding your recent stay at the Austria Trend Hotel Maximilian. We greatly appreciate your continued loyalty and sincerely regret that your experience did not meet the high standards we strive for, especially as a valued regular guest. We understand how frustrating it can be to wait for the completion of your room and to encounter issues with the condition of the room. Please accept our apologies for any inconveniences you may have experienced during your stay. Our cleaning team is committed to maintaining a high level of cleanliness and comfort, and we will certainly address your concerns to ensure improvements. Regarding your request for compensation, we regret that we were unable to fulfill your wish during your visit. We value our guests' feedback immensely and use it to make informed decisions about our services and amenities. We hope to have the opportunity to welcome you again in the future and will do our utmost to provide you with the outstanding experience you expect from us. Kindest regards Michael Steffan General Manager Austria Trend Hotel Maximilian

Dear Grace, Thank you for your kind words regarding your recent stay at Austria Trend Hotel Maximilian. We are delighted to hear that you found our hotel comfortable and welcoming, and that our staff made a positive impression on you. Your feedback is invaluable to us as we strive to provide exceptional service to all our guests. Kindest regards Michael Steffan General Manager Austria Trend Hotel Maximilian

Dear Mr. P., Thank you very much for taking the time to share your experiences with us. We are pleased to hear that you found our staff to be friendly and helpful, and that our location met your expectations. Your comfort is our top priority, and we appreciate your feedback regarding the beds. We understand that sleeping habits can vary significantly among guests. While we are glad that our team was able to assist you in moving to a room with the older beds, we continuously evaluate our accommodations to ensure the best possible experience for all our guests. Your comments regarding the firmness of the beds will be taken into account during our regular assessments. Regarding the coffee cream, we thank you for your observation. Our goal is to cater to the diverse preferences of our guests, and we will look into whether we can offer additional options to enhance your experience in the future. Your feedback regarding the milk situation has been noted, and we apologize for any inconveniences you may have encountered during your stay. Once again, we thank you for your valuable feedback and hope to welcome you back in the future. Best regards, Michael Steffan General Manager Austria Trend Hotel Maximilian

Dear Jantien, Thank you very much for your positive feedback regarding your stay with us. We are pleased to hear that you appreciated our location near Schönbrunn and the modern, spacious rooms. It brings us joy that you found the price/quality ratio to be good and that our public transport connections assisted you in exploring Vienna. We hope to welcome you again in the future. With kind regards, Michael Steffan General Manager Austria Trend Hotel Maximilian

Dear Malcolm C., Thank you very much for your positive feedback regarding your recent stay. We appreciate your understanding and are pleased to hear that your experience was overall satisfactory. We always strive to provide our guests with a pleasant environment, and we understand that temperature control can be an important aspect of this. We hope to welcome you back in the future for another enjoyable stay. Kind regards, Michael Steffan General Manager Austria Trend Hotel Maximilian