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Dear Mr. P., Thank you very much for taking the time to share your experiences with us. We are pleased to hear that you found our staff to be friendly and helpful, and that our location met your expectations. Your comfort is our top priority, and we appreciate your feedback regarding the beds. We understand that sleeping habits can vary significantly among guests. While we are glad that our team was able to assist you in moving to a room with the older beds, we continuously evaluate our accommodations to ensure the best possible experience for all our guests. Your comments regarding the firmness of the beds will be taken into account during our regular assessments. Regarding the coffee cream, we thank you for your observation. Our goal is to cater to the diverse preferences of our guests, and we will look into whether we can offer additional options to enhance your experience in the future. Your feedback regarding the milk situation has been noted, and we apologize for any inconveniences you may have encountered during your stay. Once again, we thank you for your valuable feedback and hope to welcome you back in the future. Best regards, Michael Steffan General Manager Austria Trend Hotel Maximilian