Guest reviews

Latest reviews from our guest surveys

04.08.2026

10/10

An amazing place to stay in Vienna. Great facilities and such kind and warm staff. We are so grateful and will definitely return - it is our home away from home when we visit friends and family here.

Hotel reply

Dear Amy, thank you very much for your wonderful feedback. We are very pleased to hear that you found your stay with us to be exceptional and that you appreciated our facilities as well as the commitment of our team. Your positive feedback motivates us to continue providing excellent service. We are already looking forward to welcoming you back to the Austria Trend Hotel Maximilian soon. Kind regards, Michael Steffan General Manager Austria Trend Hotel Maximilian

04.08.2026

10/10

31.07.2026

10/10

29.07.2026

10/10

28.07.2026

10/10

25.07.2026

7/10

24.07.2026

9/10

18.07.2026

10/10

16.07.2026

6/10

Difficult to recommend after not receiving cleaning services.

Hotel reply

Dear Agustin, Thank you for your feedback regarding your recent stay. I apologize for the inconvenience you experienced with the cleaning services. We strive to provide a high standard of service, and your comments will be taken into consideration to enhance our guest experience. Best regards, Michael Steffan General Manager Austria Trend Hotel Maximilian

10.07.2026

7/10

08.07.2026

10/10

08.07.2026

6/10

In comparrison to a previous stay with my wife ,some years ago standrds have dropped,especially housekeeping.This is not longer what I class as a 4* Hotel .Poor housekeeping. No slipers no bathrobe provised in room.Unable to shave in the sink as water will not stay.Very minimal toiletries .No English TV channels.I noted on more than once that sound proofing from the upper room was not good .I could hear people walking around at night.There was no sign stateding available for pillow options.A high-quality 4-star hotel room must provide a premium, seamless experience. The en-suite bathroom should offer high-end toiletries, robes, slippers. I feel my stay fell short of my previous 4* Hotel experiences.

Hotel reply

Dear Martin, Thank you for taking the time to share your feedback regarding your recent stay at Austria Trend Hotel Maximilian. I sincerely regret to learn that your experience did not meet the high standards we strive to maintain, especially in comparison to your previous visit. I acknowledge the concerns you raised about housekeeping and the lack of amenities in your room. While our hotel aims to provide a comfortable experience, it appears that we did not fulfill your expectations in this regard. Your comments about the water issue in the sink and the soundproofing have been duly noted. We understand the importance of a peaceful environment and quality amenities in a 4-star hotel. We appreciate your insights, as they are invaluable in helping us enhance our services in the future. Best regards, Michael Steffan General Manager Austria Trend Hotel Maximilian

22.06.2026

10/10

We had a lovely stay in your hotel and we were welcomed by friendly staff who had so much time for us, we will definitely be back.

Hotel reply

Dear Fiona, Thank you very much for your positive feedback regarding your stay at our hotel. We are very pleased to hear that you felt comfortable with us and that our team was able to provide you with friendly and attentive service. We look forward to welcoming you back soon. With kind regards, Michael Steffan General Manager Austria Trend Hotel Maximilian

20.05.2026

6/10

Although formally I received the booked room category, the room did not really meet my expectations. I paid a higher rate due to a high-demand period, but the room felt more like a lower-ground-floor room: the windows were small and placed high, there was no real view, and almost no natural daylight. As mentioned above, the temperature could not be regulated properly and the room was too warm. I also felt that information about the hotel was not communicated clearly. Even basic details, such as breakfast location or available facilities, had to be asked at the reception. There was no phone or tablet in the room, and the digital guest directory was limited to minibar prices and room service only. Some bathroom amenities were not replenished during the stay. The Wi-Fi quality was average. It was not critical for me, but for someone who needs to work from the hotel, it might not be the best option.

Hotel reply

Dear Dariia, Thank you for taking the time to share your feedback regarding your recent stay at the Austria Trend Hotel Maximilian. I appreciate your comments and the opportunity to address your concerns. I am sorry to learn that your accommodation did not meet your expectations, particularly regarding the quality of the room and comfort. I understand that the layout and temperature control negatively impacted your experience. While we strive to provide a pleasant environment for all our guests, I acknowledge that individual preferences may vary and the specifics of your stay did not align with what you anticipated. Regarding the communication of hotel information, I apologize for any inconveniences you experienced. Our team is committed to ensuring that all guests receive comprehensive information about our facilities and services. I will share your feedback with our staff to improve the clarity of the information provided at check-in and during the stay. I also appreciate your remarks concerning the bathroom amenities and the quality of the Wi-Fi. Our housekeeping team is dedicated to maintaining a high standard of cleanliness and replenishment. Your observations will be taken into account to ensure that we uphold our commitment to guest satisfaction. We value your feedback as it is crucial in helping us improve our services. I hope you will consider staying with us again, as we would welcome the opportunity to provide you with a more satisfactory experience. Kind regards, Michael Steffan General Manager Austria Trend Hotel Maximilian

18.02.2026

9/10

A very nice, clean place with super friendly staff. The entry area and access, though, needs to be improved for people with disabilities.

Hotel reply

Dear Liudmila B., thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you found our establishment to be clean and that our staff provided friendly service. Your observation about improving access for individuals with disabilities is genuinely appreciated, and we will take it into consideration as we continue to enhance our facilities. Kindest regards Michael Steffan General Manager Austria Trend Hotel Maximilian

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