Guest reviews

Latest reviews from our guest surveys

20.06.2025

7/10

17.06.2025

10/10

14.06.2025

10/10

10.06.2025

9/10

07.06.2025

9/10

06.06.2025

9/10

31.05.2025

9/10

28.05.2025

9/10

26.05.2025

10/10

Great stay at a very comfortable and welcoming hotel. Staff was friendly and helpful. Thank you!

Hotel reply

Dear Grace, Thank you for your kind words regarding your recent stay at Austria Trend Hotel Maximilian. We are delighted to hear that you found our hotel comfortable and welcoming, and that our staff made a positive impression on you. Your feedback is invaluable to us as we strive to provide exceptional service to all our guests. Kindest regards Michael Steffan General Manager Austria Trend Hotel Maximilian

20.05.2025

9/10

20.05.2025

9/10

05.05.2025

8/10

Staff were friendly and helpful. The location is excellent. Room was fine but the new beds are terrible. Compared to Marriott hotel beds yours are too hard and uncomfortable. I had a bad back ache the next morning. We complained and your staff moved us to the 1st floor which had the old style beds. This made sleep more comfortable. Coffee cream is not suitable for tea drinkers. I had to ask reception for milk when we arrived and I purchased fresh milk for the rest of our stay.

Hotel reply

Dear Mr. P., Thank you very much for taking the time to share your experiences with us. We are pleased to hear that you found our staff to be friendly and helpful, and that our location met your expectations. Your comfort is our top priority, and we appreciate your feedback regarding the beds. We understand that sleeping habits can vary significantly among guests. While we are glad that our team was able to assist you in moving to a room with the older beds, we continuously evaluate our accommodations to ensure the best possible experience for all our guests. Your comments regarding the firmness of the beds will be taken into account during our regular assessments. Regarding the coffee cream, we thank you for your observation. Our goal is to cater to the diverse preferences of our guests, and we will look into whether we can offer additional options to enhance your experience in the future. Your feedback regarding the milk situation has been noted, and we apologize for any inconveniences you may have encountered during your stay. Once again, we thank you for your valuable feedback and hope to welcome you back in the future. Best regards, Michael Steffan General Manager Austria Trend Hotel Maximilian

24.04.2025

9/10

The hotel is located in a pleasant neighbourhood near Schönbrunn. The hotelroom is modern, spacious and very clean. Next to this the price/quality is very good. For us it was the perfect base to explore Vienna while there are good public transport connections to the city center.

Hotel reply

Dear Jantien, Thank you very much for your positive feedback regarding your stay with us. We are pleased to hear that you appreciated our location near Schönbrunn and the modern, spacious rooms. It brings us joy that you found the price/quality ratio to be good and that our public transport connections assisted you in exploring Vienna. We hope to welcome you again in the future. With kind regards, Michael Steffan General Manager Austria Trend Hotel Maximilian

21.04.2025

8/10

The above explains our situation, apart from having leave the door open all night, so the room temperature would stay low, the experience was ok

Hotel reply

Dear Malcolm C., Thank you very much for your positive feedback regarding your recent stay. We appreciate your understanding and are pleased to hear that your experience was overall satisfactory. We always strive to provide our guests with a pleasant environment, and we understand that temperature control can be an important aspect of this. We hope to welcome you back in the future for another enjoyable stay. Kind regards, Michael Steffan General Manager Austria Trend Hotel Maximilian

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