Guest reviews

                                                Location
                                                1749 Reviews
                                            
8.9 /10

                                                Amenities
                                                432 Reviews
                                            
7.8 /10

                                                Vibe
                                                475 Reviews
                                            
8.7 /10

Latest reviews from our guest surveys

25.10.2025

10/10

Beautiful hotel, excellent service. I would highly recommend this hotel.

22.10.2025

9/10

22.10.2025

9/10

Thank you for a present stay, some of your staff are wonderfully friendly, and I would definitely stay here again

22.10.2025

9/10

Very nice Hotel, not far from U4 line. Very nice style and love the "old" feeling of it but still modernized.

21.10.2025

10/10

20.10.2025

9/10

We came to hotel for second time! We like it very much, the friendly staff, the lovely area the aristocratic atmosphere of Vienna! Thank you very much for your hotel amenities!

20.10.2025

6/10

It is the 3rd or even 4th time to stay in this hotel and it will probably be the last. Upon our arrival I requested an ironing table and ironing machine in the room, indicating that I would need it fast because I was going to a musical show that evening. They brought it much later, after I left the room because I found it when I came back and was not needed anymore. The internet connection was weak as the room was far from the reception area and probably the router was not strong enough. In the bathroom, the shower gel was more than half empty when we checked in so I called the reception to forward the message to the cleaning lady. It was not done. The last evening, the bottle was empty so I had to go down to the reception and pick it up myself. The floor in the room was dirty. A lot of dust and hair from (maybe) previous guests in the corner - simply disgusting. I mentioned at the reception; again, nothing was done. I also have noticed that, apart from the reception and common areas at the entrance, the hotel was not well maintained. The first morning at breakfast, we were seated at a table which was for 4 persons (we were 2) and half of the table was still full with the plates from guests who seated there before. I mentioned to the waitress and said it is not acceptable but she was busy arranging other tables for lunch or the next day breakfast. One morning I needed coffee and I called the reception. They invited me to go down and take myself. All these are unacceptable for a 4star hotel in Vienna.

20.10.2025

8/10

19.10.2025

9/10

19.10.2025

3/10

19.10.2025

7/10

30.08.2025

3/10

Management needs to train cleaning staff. One cleaning staff commented openly ( in Chinese, apparently thinking we do not understand Chinese) complaining (we Japanese) care about small things, as they had to do the new bed sheet, which was promised by the reception.

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