Guest reviews

                                                Vibe
                                                410 Reviews
                                            
9.1 /10

                                                Amenities
                                                278 Reviews
                                            
8.2 /10

                                                Location
                                                1111 Reviews
                                            
8.8 /10

Latest reviews from our guest surveys

24.07.2021

9/10

24.07.2021

10/10

23.07.2021

10/10

22.07.2021

10/10

22.07.2021

10/10

22.07.2021

9/10

21.07.2021

10/10

21.07.2021

9/10

21.07.2021

4/10

20.07.2021

10/10

It was a very pleasant stay.

20.07.2021

10/10

24.06.2021

8/10

This is my third time that I have stayed at this beautiful hotel, I love it for position it is easy to reach from the highway and there are also some good places to eat .

Hotel reply

Dear Filippo, first of all, we would like to thank you for staying the third time in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn Guest Relation - für das Team vom Austria Trend Parkhotel Schönbrunn

24.06.2021

6/10

Overall, it was just acceptable, cleanliness is a huge issue at Parkhotel Schoenbrunn. Our room was dirty all throughout our stay with dust and hair never cleaned. And under the bed, clouds of dust which had been there for a while ! It was truly filthy. I loved Vienna but will not stay in one of your hotels again, there is a large choice to choose from in Vienna.

Hotel reply

Dear Mrs. Zancanella, we would like to thank you for choosing our Austria Trend Parkhotel Schönbrunn for your stay in Vienna. We are also very grateful for your constructive feedback. We take every word very much to our heart to constantly improve ourselves and our complete offer as well as our service. We sincerely apologize to you that significant points did not meet your expectations. It is by no means our service standard that you have been treated unprofessional and unfriendly by our staff, this is totally unacceptable. Friendliness is our top priority. We are very sorry that this was not the case with you. We assure you that we will definitely discuss the issue of friendliness with our employees. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at Austria Trend Parkhotel Schönbrunn, we sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Of course, we can understand if in this regard you may not want to accept an apology. Nevertheless, we would be very happy if someday we would welcome you again as our guest. And of course, we will do everything possible to make sure you enjoy your stay to the fullest. Sincerly Barbara Hahn Guest Relation - für das Team vom Austria Trend Parkhotel Schönbrunn

23.06.2021

10/10

Absolutely love how clean everything is. As we booked the executive room, we had a bigger space so it was worth the extra money. The butler was really helpful and kind, ushering us to our room with our suitcases.The waiters who served us during breakfast are proactive and are always ready to serve. Service was top notch. The shower room was incredibly spotless. I just love how everything was squeaky clean. Nothing to complain about the hotel. Only one thing to suggest; that the receptionist should have advised us to drive to the Testcenter instead of to walk there. There is a drive-through testcentre which was much convenient compared to walking through the park at 34 degrees .

Hotel reply

Dear guest Wieck, first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. It is very important for us that you have felt comfortable in our house and we could offer you the optimal starting point for your stay in Vienna. We are very grateful to our guests for their constructive feedback and will gladly include your comment in our quality meeting to address the points of criticism. Reviews from our guests is our motivation to do our best and make you feel at home with us. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn Guest Relation - für das Team vom Austria Trend Parkhotel Schönbrunn

22.06.2021

6/10

Hotel reply

Dear Mrs. Zancanella, we would like to thank you for choosing our Austria Trend Parkhotel Schönbrunn for your stay in Vienna. We are also very grateful for your constructive feedback. We take every word very much to our heart to constantly improve ourselves and our complete offer as well as our service. We sincerely apologize to you that significant points did not meet your expectations. It is by no means our service standard that you have been treated unprofessional and unfriendly by our staff, this is totally unacceptable. Friendliness is our top priority. We are very sorry that this was not the case with you. We assure you that we will definitely discuss the issue of friendliness with our employees. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at Austria Trend Parkhotel Schönbrunn, we sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Of course, we can understand if in this regard you may not want to accept an apology. Nevertheless, we would be very happy if someday we would welcome you again as our guest. Of course, we will do everything possible to make sure you enjoy your stay to the fullest. Sincerly Barbara Hahn Guest Relation - für das Team vom Austria Trend Parkhotel Schönbrunn

01.06.2021

10/10

Old style elegant,nice and very clean hotel, in front of the Schönbrunn garden and ZOO.Close to subway.Would definitely recommend staying here.

Hotel reply

Dear Mrs. C., we are pleased to welcome you in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are delighted to read that you enjoyed your stay in Vienna and that you felt so comfortable and welcome in our Austria Trend Parkhotel Schönbrunn – thank you for your recommendation! We would be honored to welcome you again as our valued guest. Kindest regards Barbara Hahn Guest Relation - für das Team vom Austria Trend Parkhotel Schönbrunn

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