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Guest reviews

10595 Reviews Excellent

8.8 out of 10

HolidayCheck

943 Reviews

8.2/10

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1977 Reviews

8.6/10

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57 Reviews

8.6/10

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5456 Reviews

8.6/10

Highlights
Reviews
Location

                                                Location
                                                2327 Reviews
                                            
9 /10

                                                Amenities
                                                648 Reviews
                                            
7.8 /10

                                                Vibe
                                                914 Reviews
                                            
8.4 /10

Latest reviews from our guest surveys

29.03.2020

8/10

18.03.2020

10/10

We enjoyed the hotel very much. From the outside, the property is grand and beautiful and inside it exudes the same glamorous style. The staff are all very professional and attentive, nothing was too much trouble. I enjoyed walking around the property to appreciate its elegance.We visited both the hotel cafe and the bar during our stay, both of which have a lovely atmosphere. At breakfast, there was a great choice of hot and cold options and the dining room is beautiful and light filled. I will certainly stay here again when I'm next in Vienna. Thank you for a very enjoyable stay !

Hotel reply

Dear Ian, thank you for choosing our Austria Trend Parkhotel Schönbrunn for your travels to Vienna and taking time for your absolute positive review! Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks for our passion to be your host. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

15.03.2020

10/10

15.03.2020

10/10

From the moment we arrived at Parkhotel Schonbrunn in Austria, we were warmly greeted, accommodated, and presented with every option available for our week long stay. Each day we marveled at the delight of a European breakfast with every delight one can imagine, and then the staff helped us with directions to tour the city when we needed help and patiently repeated street names and map locations. After two day trips, it was so nice to eat in the hotel cafe that was literally steps from our room. The choices on the menu ranged from traditional schnitzel, to healthy options of smoked salmon on crostini that was beautifully presented. I loved the view of the courtyard and enjoyed being able to open my window for the fresh early morning breeze. We loved the location and ease of walking to the Schonbrunn Palace for our tour of the palace, zoo, and Palmhaus. So spectacular each day we had of learning of the imperial life of the Hapsburgs and Maria Theresa. As well, my birthday was beautifully celebrated while in Austria, and when we arrived back to the hotel after a day in Prague, a greeting of fresh fruit and chocolates awaited me in the room. So special. So charming. So Austria. We will be back someday, and Parkhotel will be our destination hotel!

Hotel reply

Dear Mrs. M., On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at our Austria Trend Parkhotel Schönbrunn. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing our aims, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Austria Trend Parkhotel Schönbrunn and we hope you choose us again to create more memories here whenever your travels bring you back to Vienna. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

13.03.2020

10/10

Alles gut

Hotel reply

Lieber Franz, wir freuen uns, dass wir Sie als Gast im Austria Trend Parkhotel Schönbrunn begrüßen durften und dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Vielen Dank für Ihre positive Bewertung - Ihr Feedback ist uns sehr wichtig! Es wäre uns ein Vergnügen, Sie bei Ihrem nächsten Wienaufenthalt wieder bei uns Willkommen heißen zu dürfen. Mit lieben Grüßen Barbara Hahn, Guest Relation & das Team vom Austria Trend Parkhotel Schönbrunn

12.03.2020

8/10

With a better people in the reception. The last day when i was making the checkout one young girl, about 25, speak me in a bad way because i don' t understand her english. I really was very unhappy with his bad education. The rest of the people who works in the hotel are very good professionals but this woman make pain to the imagine of the hotel.

Hotel reply

Dear Javier De Pablo N., we would like to thank you for choosing our Austria Trend Parkhotel Schönbrunn for your stay in Vienna. We are also very grateful for your constructive feedback. We take every word very much to our heart to constantly improve ourselves and our complete offer as well as our service. We sincerely apologize to you that significant points did not meet your expectations. It is by no means our service standard that you have been treated unprofessional and unfriendly by one of our staff, this is totally unacceptable. Friendliness is our top priority. We are very sorry that this was not the case with you. We assure you that we will definitely discuss the issue of friendliness with our employee. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at Austria Trend Parkhotel Schönbrunn, we sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Of course, we can understand if in this regard you may not want to accept an apology. Nevertheless, we would be very happy if someday we would welcome you again as our guest. Of course, we will do everything possible to make sure you enjoy your stay to the fullest. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

12.03.2020

10/10

10.03.2020

10/10

We really enjoyed our stay at the wonderful and majestic hotel. We'll certainly stay there again on our next visit to Vienna. Great experience.

Hotel reply

Dear Mr. O., we are pleased to welcome you in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are delighted to read that you enjoyed your stay in Vienna and that you felt so comfortable and welcome in our Austria Trend Parkhotel Schönbrunn – thank you for your recommendation! We would be honored to welcome you again as our valued guest. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

10.03.2020

10/10

The hotel is very beautifull and well organised. The staff is very friendly and very helpfull. The location is beautifull and nearby the public transportation and 2 taxi stands.

Hotel reply

Dear Rawien, Thank you for your very positive rating! It is very pleasing for us that you have felt comfortable in our house and we could offer you the optimal starting point for your stay in Vienna. Feedback from our guests is the drive to do our best and make you feel at home with us. Therefore, we would be happy to welcome you again soon and wish you all the best in the meantime! Kind regards Barbara Hahn, Guest Relation & the team of Austria Trend Parkhotel Schönbrunn

10.03.2020

10/10

10.03.2020

10/10

06.03.2020

10/10

it is avery good hotel . nice rooms. good position .

Hotel reply

Dear Mr. r., Thank you for your very positive rating! It is very pleasing for us that you have felt comfortable in our house and we could offer you the optimal starting point for your stay in Vienna. Feedback from our guests is the drive to do our best and make you feel at home with us. Therefore, we would be happy to welcome you again soon and wish you all the best in the meantime! Kind regards Barbara Hahn, Guest Relation & the team of Austria Trend Parkhotel Schönbrunn

05.03.2020

10/10

I has really incredible. You felt like a royalty staying in former emperor guest house. Staff was incredible kind and helpful.

Hotel reply

Dear guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay and felt like a royal in our hotel. Since all members of our team are giving their best every day to provide great service, we will definitely forward your praise to our staff. We are looking forward to welcome you again! Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

04.03.2020

8/10

Great experience! Only thing we didn't like, was the two separate mattresses on the double bed.

Hotel reply

Dear Chiara, first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. Due to our different room categories we offer different bedding typs such a double room and twin room. Our reservation department woudl be glad to assist you for your next booking. But of course we will note for your next stay, that you prefer a doble bed room - subject to availability. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

04.03.2020

10/10

Thank you for your hospitality! People in this hotel are friendly and happy! We like them a lot!!! We suggest this hotel to our friends!!!!

Hotel reply

Dear Mrs. K. , On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at our Austria Trend Parkhotel Schönbrunn. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing our aims, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Austria Trend Parkhotel Schönbrunn and your recommendation! We hope you choose us again to create more memories here whenever your travels bring you back to Vienna. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

04.03.2020

10/10

friendly attentive staff ideal location for connections and site seeing

Hotel reply

Dear Claire, first of all, we would like to say thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every a memorable one, we are happy to hear that our service minded hotel members were able to impress you. Please be assured that we will forward your positive response to our staff. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

16.12.2019

8/10

I am French and you have not French canal TV ?????

Hotel reply

Dear guest, we are pleased to welcome you in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. Every single feedback is very important for us, because it helps us further to improve our product and services. We are thankful for your comments – we highly appreciate it! If you are planning your next trip to our exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

16.12.2019

6/10

Hotel with historie,

Hotel reply

Dear John, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

15.12.2019

10/10

Basically , it is a well run Hotel that is why I booked a room there at least 10 times in a row. I am quite satisfied with the Hotel's services with two exceptions: parking is quite expensive (28 €/day) amounting to 20-25% of the accomodation. At my last stay check-out took at least 10 minutes per person before my turn .

Hotel reply

Dear Miklos K., thank you for staying again in our Austria Trend Parkhotel Schönbrunn - we were pleased to welcome you that often!. First of all we would like to thank you for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. We are very sorry that you were not satisfied with the parking offer. Since the garage is not part of the hotel and offered by an external operator as a public garage, we are unfortunately not able to influence the pricing. Despite constant demands on our part, unfortunately we can not offer any cooperation at the moment. Alternatively, there is free parking on the street (unluckily our hotel is located in an area with fee-based short-term parking) at a distance of about 5 minutes or a cheap Park & Ride facility - our reception is happy to help with information. We always strive to give each and every one of our valued guests the time and attention they deserve - so there may be waiting times that we politely ask for your understanding and we would like to apologize for it! It is our pleasure to welcome you to our next stay in Vienna. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

14.12.2019

8/10

The hotel was nice, nice location. Super friendly staff. Frau. Barbara in the reception was so friendly and helpfull.

Hotel reply

Dear guest, first of all, we would like to say thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every a memorable one, we are happy to hear that our service minded hotel members - especially Barbara - were able to impress you. Please be assured that we will forward your positive response to our staff. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

01.12.2019

10/10

We love Vienna, and adore Austria Trend Parkhotel Schoenbrunn. This was our second stay there, and the renovations done over the past year make an already superb hotel truly excellent. The location is well-suited for a relaxing family vacation in Vienna, in the calm and charming Hietzing neighborhood with a variety of quaint local shops and restaurants, a church and post office; sufficiently removed from the bustle of Innere Stadt, yet easily accessible being only a 1-2 minute walk from Hietzing Station (U-Bahn U4 line) and walking distance to Schoenbrunn Palace. We found the neighborhood businesses perfect, shopping for our daily needs and some souvenirs at the SPAR supermarket just a block away on Hietzinger Hauptstrasse, sending postcards and buying a shipping box at the post office across the street, and attending Mass at St. Mary's Hietzing Parish. The remodeled rooms are elegant and well-appointed with luxurious features like Grohe showers, double-pane windows that keep the room cozy and warm and a nice big TV. The breakfast buffet offers an amazing selection, and the staff are very responsive to requests. The bar and the library above it were an unexpected touch of sophistication. Most important of all, in all interactions we found the staff to be friendly and dedicated to making our stay enjoyable. We definitely plan to stay at Austria Trend Parkhotel Schoenbrunn on our next trip to Vienna, which can't come soon enough.

Hotel reply

Dear James Valenica, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at our Austria Trend Parkhotel Schönbrunn. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing our aims, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Austria Trend Parkhotel Schönbrunn and we hope you choose us again to create more memories here whenever your travels bring you back to Vienna. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

28.11.2019

10/10

Excellent customer care from Verena and Kristen! Hello, We just spent 3 days at the Parkhotel Schonbrunn. During our stay we had the opportunity to ask for multiple favors from each of them, including tickets and directions and help with our room arrangements etc. Each time they were delightful to work with and extremely efficient. The Parkhotel is lucky to have such wonderful employees! Carol R.

Hotel reply

Dear Carol R., our heart leaps up as we are reading your enthusiastic and excellent feedback! We are truly grateful for your praising words, which we will share with our staff with pleasure! We are very pleased that you have enjoyed a completely perfect stay with us. Every employee at the Austria Trend Parkhotel Schönbrunn is a dedicated host and our guests can feel this passion in every department of our hotel. We are already looking forward to your next visit to be your host again. Best Regards Barbara Hahn, Guest Relation & the team of Austria Trend Parkhotel Schönbrunn

26.11.2019

10/10

Everything's fantastic. Location was great, walking distance to schonbrunn and public transportation. The minibar in the room was free (soft drinks only, such as orange juice and cola were free), which was really nice. The only problem was the bed, it's too soft and sinking in. It makes my back hurts after just one night.

Hotel reply

Dear guest Lee, first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. It is very important for us that you have felt comfortable in our house and we could offer you the optimal starting point for your stay in Vienna. We are very grateful to our guests for their constructive feedback and will gladly include your comment in our quality meeting to address the points of criticism. Reviews from our guests is our motivation to do our best and make you feel at home with us. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

23.11.2019

8/10

The restaurant is better to be close. We have dinner in the restaurant and the food was horrible. I’m sorry to say this, the rest of hotel is fantastic.

Hotel reply

Dear F. Lung, we are pleased to welcome you in our Austria Trend Parkhotel Schönbrunn and for for taking the time to rate your impressions. It is very important for us to receive regular feedback to continually improve the service. As we receive a lot of positive feedback from our guests, we would be glad if you could give us some additional details what was horrible about the food. We are thankful for your comments – we appreciate it! At the same time, we are really sorry for the inconveniences. If you are planning your next trip to our exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

22.11.2019

8/10

Our room (1316) overheated all 5 days of our stay requiring us to leave doors open to balcony during our stay. The bed was a bit uncomfortable. Staff was very nice and helpful.

Hotel reply

Dear Victor J., first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you liked our welcoming staff. We are very grateful for your constructive feedback. We take each of them very much to our heart to constantly improve ourselves and our complete offer as well as our service. Of course we deeply regret that you could not leave our house alone with positive memories and it came during the stay to service deficiencies. We assure you, we will include your comments in our Quality Meeting to address the points of criticism. We apologize for the inconvenience caused. Nevertheless, we would be very happy if someday we would welcome you again as our guest. Of course, we will do everything we can to make sure that you enjoy your stay to the fullest. Kindest regards Barbara Hahn, Guest Relation & the team of Austria Trend Parkhotel Schönbrunn

18.11.2019

10/10

We immediately felt like home due to small attentions from the beginning; chocolate emoticons at the reception desk, chocolate hearts on the bed. We got a real royal feeling from entering the hotel. Dinner in the Schonbrunn cafe was really tasteful and elegant with very helpful and entertaining waiters. After a very nice sleep, we could immediately start discovering the nearby Schonbrunn castle park. We definitely would like to come back here, when we have more time to spend.

Hotel reply

Dear K. De Coen, our heart leaps up as we are reading your enthusiastic and excellent feedback! We are truly grateful for your praising words, which we will share with our staff with pleasure! We are very pleased that you have enjoyed a completely perfect stay with us. Every employee at the Austria Trend Parkhotel Schönbrunn is a dedicated host and our guests can feel this passion in every department of our hotel. We are already looking forward to your next visit to be your host again. Best Regards Barbara Hahn, Guest Relation & the team of Austria Trend Parkhotel Schönbrunn

13.11.2019

8/10

I liked the hotel very much and the room I stayed in was very comfortable. Much of the hotel has recently been decorated, which made it feel clean and up-to-date, but with its grand and traditional style gave it a welcoming feel - I would certainly stay here again. And while no gym, the park is opposite, which is a glorious place to run and walk.

Hotel reply

Dear Phil, first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

05.11.2019

10/10

Very good hotel next to Schönbrunn castel and zoo, Close to the U-bahn if you like to go to the centrum. Excellent breakfast.

Hotel reply

Dear Bengt K., It is very gratifying for us that we could meet your expectations and that you enjoyed your stay in our hotel. We are especially looking forward to your great review here. Satisfied guests are our most valuable feedback and our greatest motivation! It is our pleasure to welcome you to our next stay in Vienna. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

02.11.2019

10/10

An excellent hotel in a great location. Would love to visit/stay again. Thank you!

Hotel reply

Dear Mr. D., It is very gratifying for us that we could meet your expectations and that you enjoyed your stay in our hotel. We are especially looking forward to your great review here. Satisfied guests are our most valuable feedback and our greatest motivation! It is our pleasure to welcome you to our next stay in Vienna. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

Mehr Beiträge

Location

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Exterior view hotel building | Parkhotel Schönbrunn in Vienna

Austria Trend Parkhotel Schönbrunn

Hietzinger Hauptstr. 10-14, 1130 Wien,

parkhotel.schoenbrunn@austria-trend.at +43 (1) 87 804-0

Location

Exterior view hotel building | Parkhotel Schönbrunn in Vienna

Austria Trend Parkhotel Schönbrunn

Hietzinger Hauptstr. 10-14, 1130 Wien,

parkhotel.schoenbrunn@austria-trend.at +43 (1) 87 804-0

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Austria Trend Parkhotel Schönbrunn
Hietzinger Hauptstr. 10-14
1130 Wien, Austria
Tel: +43 (1) 87 804-0

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