Guest reviews

                                                Location
                                                1721 Reviews
                                            
9.1 /10

                                                Amenities
                                                420 Reviews
                                            
7.5 /10

                                                Vibe
                                                495 Reviews
                                            
8.7 /10

Latest reviews from our guest surveys

05.07.2026

10/10

05.07.2026

4/10

Starting with the staff from reception, small problems with the bathroom cosmetics the experience wasn't so good, unfortunately.

Hotel reply

Dear Dorin C., Thank you for sharing your feedback regarding your recent stay. I regret that your experience was affected by the reception staff and the bathroom amenities. Your comments are invaluable as we strive to enhance our services for future guests. best regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

04.07.2026

10/10

03.07.2026

10/10

We only had one night in Vienna and this was the perfect place to stay. Everything was exceptional.

Hotel reply

Dear Beverlee R., Thank you for your kind words regarding your stay with us. It is gratifying to know that you found our hotel to be the perfect place for your brief visit to Vienna. We look forward to welcoming you back for another exceptional experience. Best regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

02.07.2026

9/10

We loved the quiet room and the atmosphere inside was elegant and grand. We loved the breakfast with so many options. It was so delicious every morning. The location was close to major attractions and public transportation.

Hotel reply

Dear Ms. Kimberly N., Thank you for your kind words regarding your recent stay at Austria Trend Parkhotel Schönbrunn. We are delighted to hear that you enjoyed the tranquility of your room, the elegant atmosphere, and our diverse breakfast offerings. It is also gratifying to know that our convenient location enhanced your experience. We look forward to welcoming you back in the future for another memorable visit. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

30.06.2026

10/10

29.06.2026

10/10

29.06.2026

10/10

29.06.2026

8/10

Lovely staff. Convenient location. Very close to public transport and Sconnbrunn and nice and quiet as a little away from central Vienna

Hotel reply

Dear Mr. L., Thank you very much for your positive feedback regarding your stay at our hotel. We are very pleased to hear that you were satisfied with our staff, the location, and the peaceful surroundings. Your kind words motivate our team to continue providing first-class service. We hope to welcome you back soon. Best regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

29.06.2026

10/10

29.06.2026

10/10

28.06.2026

3/10

My stay at Austria Trend Hotel Vienna was deeply disappointing. When I arrived at 10:00 AM, one of the receptionists greeted me warmly and told me that I was reserved for a premium room on the 4th floor with a view toward the palace and the church. He said I could leave my luggage and return at 3:00 PM for check-in. When I came back at 3:00 PM, there was a very long line at reception, and it took about 50 minutes to reach the front desk. At that point, the receptionist initially started writing a room number beginning with 14, then crossed it out and changed it to room 1217. This room was on a lower floor, had no view, was very noisy from the street, and the mattress was unusable. It then took another hour before the room was finally changed. What made this even more upsetting was hearing a colleague say that he had been upgraded to a premium room on the 4th floor with a church view for no apparent reason. Later, I also experienced repeated problems during my stay, including a fire alarm during the night, the air conditioning not working afterward, and having to reactivate my key card over and over again. On another occasion, while I was waiting patiently in line to have my key card activated, I was skipped over so another guest could be helped first. After multiple interactions like this, I was left feeling that I was treated differently and unfairly during my stay. Overall, this was not just an uncomfortable hotel stay. It felt disrespectful, disorganized, and at times deeply demeaning. I expect much better professionalism, consistency, and fairness from a hotel of this standard.

Hotel reply

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Austria Trend Parkhotel Schönbrunn. I sincerely apologize for the inconveniences you experienced, particularly with the check-in process and the room assignment. We strive to provide our guests with a seamless experience, and it is clear we fell short in your case. Your comments about the long wait at reception and the discrepancies in room assignments are noted. We understand how frustrating it can be to feel overlooked and we are committed to ensuring that all guests receive fair and equal treatment. Additionally, I regret to hear about the issues you faced with the fire alarm and air conditioning. Such occurrences are not typical of our service standards. We appreciate your feedback as it serves as a valuable tool for our ongoing improvement. Thank you for your understanding and for bringing these matters to our attention. Best regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

06.06.2026

10/10

We have stayed at your hotel four times and intend to return next year. It is nice that some of the staff remember us! It is a wonderful building offering excellent service.

Hotel reply

Dear Wendy P., thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that our team members recognized you during your stay and that you found our building and service to be excellent. Your continued patronage means a lot to us, and we look forward to welcoming you back next year for another memorable visit. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

01.06.2026

10/10

It was convenient to get from the airport to the hotel by subway. The staff were very friendly and handled the check-in process well. The room was pleasant, and the cleaning service was excellent. I am very satisfied with my peaceful stay at this nice hotel.

Hotel reply

Dear Hans, thank you for your wonderful feedback regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient for airport access and that our staff provided you with friendly service during check-in. It is also gratifying to know that you enjoyed your room and appreciated the cleaning service. We look forward to welcoming you back for another peaceful stay in the future. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

01.06.2026

10/10

I loved the stay at your hotel and I’m going to revisit you this year.

Hotel reply

Dear Mateusz S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your time at Austria Trend Parkhotel Schönbrunn and we look forward to welcoming you back this year. Please let us know if there is anything specific you would like to experience during your next visit. We regret deeply that you were not satisfied over all and we assure you that this does not correspond to our usual standard. We have to apologize for the inconveniences during your stay. Even if your experience with us has not been as expected, it helps us further to improve our product and service. Of course we will discuss these points in our quality meeting to address the points of criticism. We are looking forward to welcoming you back in the future and wish you all the best. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

31.03.2026

5/10

Based on my experience, I wouldn't recommend it, even though the staff at the front desk were friendly and it's close to the zoo. It feels like the property is in need of renovation.

Hotel reply

Dear Mrs. A., thank you very much for your feedback regarding your stay in our establishment. We are pleased to hear that you appreciated the friendly service of our reception team. We take your comment regarding the need for renovations seriously, as we are always striving to provide our guests with an appealing atmosphere. We will incorporate your remarks into our future planning. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

15.03.2026

8/10

Had already checked in, when received an e-mail and prompt about possible upgrades. Felt rather strange to have received this e-mail so late as I would have more than glad to have done the upgrade.

Hotel reply

Dear guest Hagerlund, thank you for your positive feedback regarding your recent stay. I appreciate your comments about the timing of the upgrade offer. We strive to ensure all guests have the opportunity to enhance their experience, and I understand how receiving such information later may feel inconvenient. Your input is valuable to us as we continuously seek to improve our services. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

11.03.2026

9/10

We very much loved our stay as the hotel is very atmospherical and most of the staff were very friendly and helpful. It is sad that some staff were not friendly. The room and Schlosscafé was way too hot. The air conditioning did not work in the room, we had to open the windows all the time. But besides that we absolutely enjoyed our stay in this beautiful hotel!!

Hotel reply

Dear Pieter-Jan G., thank you for sharing your positive experience regarding your recent stay at our hotel. We are pleased to hear that you appreciated the atmosphere and found most of our staff to be friendly and helpful. We regret to learn about the issues you encountered with the air conditioning and will certainly look into this matter. Your feedback is invaluable as we strive to enhance our guests' experiences. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

10.03.2026

10/10

Beautiful hotel, with amazing rooms and location. It's no wonder it is so popular, and very much worth staying in. Great staff, who are friendly, helpful and polite. A wonderful experience.

Hotel reply

Dear Ryan, thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our accommodations beautiful and appreciated our friendly and helpful staff. Your kind words reaffirm our commitment to providing exceptional service and a memorable stay for our guests. We look forward to welcoming you back in the future. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

09.03.2026

9/10

Only issue we had was with a sewer smell in the bathroom that got progressively worse during our 3 days

Hotel reply

Dear Mr. F., thank you for your positive feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced with the sewer smell in your bathroom. We take such matters seriously and appreciate your bringing it to our attention, as it helps us improve our services. We hope to have the pleasure of welcoming you back in the future for a more enjoyable experience. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

06.03.2026

10/10

Loved our stay. Checking in was easy and staff very friendly. The restaurant was wonderful and great service. Will be back and highly recommend to others.

Hotel reply

Dear Mrs. W., thank you very much for your positive feedback regarding your stay at our hotel. We are very pleased to hear that you enjoyed the check-in process as well as the friendliness of our staff. We also appreciate your kind words about our restaurant and the service. We look forward to welcoming you back soon and thank you for your recommendation. Kind regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

23.02.2026

8/10

I like the hotel. The room was fabulous. Staff were a bit curt sometimes. We will stay there again for the rooms.

Hotel reply

Dear Mr. S., Thank you very much for your positive feedback regarding your stay at our hotel. We are very pleased to hear that you liked the room. We take your comment regarding the friendliness of our staff seriously and will discuss it internally to further improve our service. We look forward to welcoming you back with us soon. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

20.02.2026

4/10

We chose this hotel based on a previous stay but were very disappointed. No toiletries, lacklustre service and some rude staff means that we would not stay here again. Such a shame because it is in a good location.

Hotel reply

Dear Cherelle, thank you for providing your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced related to the absence of toiletries and the service quality. Your comments regarding our staff will be addressed with the team to ensure we maintain the high standards expected at our hotel. We appreciate your insights and hope you might reconsider us in the future. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

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