Guest reviews

                                                Location
                                                1807 Reviews
                                            
9 /10

                                                Amenities
                                                431 Reviews
                                            
7.3 /10

                                                Vibe
                                                489 Reviews
                                            
8.6 /10

Latest reviews from our guest surveys

07.01.2026

9/10

06.01.2026

10/10

05.01.2026

9/10

Hotel us great, staff are great, location is great.

04.01.2026

9/10

03.01.2026

4/10

03.01.2026

10/10

Lovely staying

02.01.2026

6/10

31.12.2025

9/10

31.12.2025

6/10

31.12.2025

5/10

30.12.2025

7/10

04.11.2025

9/10

Perfect stay! Great location, great room, the size was very comfortable and the bed was heavenly!

Hotel reply

Dear Monique, Thank you for your wonderful feedback regarding your recent stay at Austria Trend Parkhotel Schönbrunn. We are delighted to hear that you enjoyed our prime location, spacious accommodations, and the comfort of our beds. Your satisfaction is our top priority, and it is rewarding to know that we met your expectations during your visit. We look forward to welcoming you back in the future. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

30.08.2025

3/10

Management needs to train cleaning staff. One cleaning staff commented openly ( in Chinese, apparently thinking we do not understand Chinese) complaining (we Japanese) care about small things, as they had to do the new bed sheet, which was promised by the reception.

Hotel reply

Dear guest, thank you very much for sharing your feedback with us. We regard your comments regarding the conduct of our cleaning staff as valuable insights for improving our service standards. We sincerely apologize for the unpleasant experience you encountered during your stay. We will continue to strive to provide better service in the future. With kind regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

25.08.2025

8/10

Great experience overall and a good location. Would have preferred a hairdryer and the cleanliness of the rooms could use improvement. It was great that you could borrow an ironing board, however the surface of the board made it difficult to iron and the iron was burnt which resulted in the residue staining the shirt.

Hotel reply

Dear Mr. E., thank you very much for your positive feedback regarding your stay at our hotel. We are pleased to hear that you appreciated the location. We regret that the cleanliness of the rooms and the quality of the ironing board did not meet your expectations. We will discuss your comments internally in order to achieve improvements in the future. We hope to welcome you back with us soon. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

21.08.2025

10/10

Everything was fine and the breakfast was excellent. Thx.

Hotel reply

Dear Ms. Kasia N., Thank you very much for your positive feedback, and we are delighted that your stay at our hotel met your expectations. We are particularly pleased to hear of your satisfaction with our breakfast, which we strive to prepare with the utmost care. We hope to have the pleasure of welcoming you back to Austria Trend Parkhotel Schönbrunn soon. With kind regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

07.08.2025

10/10

Our top floor suite facing the sunset was a perfect honeymoon spot. The room alone was the best value I’ve ever gotten from a reservation.

Hotel reply

Dear Brandon &. B. G., Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your stay in our top-floor suite and found it to be a perfect honeymoon spot. It is our goal to provide exceptional value and memorable experiences for our guests, and we are delighted that we could meet your expectations. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

26.07.2025

9/10

We stayed for 6 nights having stayed 5 nights last year. We like your hotel very much.

Hotel reply

Dear Mr. S., Thank you for your kind words and for choosing to stay with us again. We are delighted to hear that you enjoyed your recent visit and appreciate your loyalty to our hotel. It is our goal to provide a memorable experience for all our guests, and your feedback inspires us to continue delivering exceptional service. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

22.07.2025

10/10

The staff is professional, I really like the cleanliness, the facilities, the respect that staying at this hotel offers.

Hotel reply

Dear guest Voiculescu, Thank you very much for your positive feedback. We are very pleased to hear that you were satisfied with the professionalism of our staff, the cleanliness, and the facilities. Your praise is a great motivation for our team to continue providing excellent service. We hope to welcome you back with us soon. Kind regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

21.07.2025

10/10

Thank you for everything. I specifically would like to thank Sophie and other colleagues from the Reservations Office for their kind assistance during the booking process.

Hotel reply

Dear Guest, Thank you very much for your kind words and positive feedback. We are very pleased to hear that Sophie and our team in the reservations office were able to assist you during the booking process. We place great value on excellent service, and your praise motivates us to continue to give our best. With kind regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

18.07.2025

9/10

This hotel is on a a very good location, opposite the park and only 1 minute from the public trasport station, which brings you within 20 minutes to the centre, this was great. It is a very pleasant and clean hotel and a nice staff. We stayed 4 nights and will do it again if we return to Vienna, perfect price for good quality.

Hotel reply

Dear guest Thijs K., Thank you for your wonderful feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated our prime location, cleanliness, and the service provided by our staff. It is always our aim to offer great quality at a reasonable price, and we are pleased that you found this during your four-night stay. We look forward to welcoming you back on your next visit to Vienna. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

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