Guest reviews

                                                Location
                                                1652 Reviews
                                            
9 /10

                                                Amenities
                                                416 Reviews
                                            
7.6 /10

                                                Vibe
                                                494 Reviews
                                            
8.7 /10

Latest reviews from our guest surveys

09.08.2026

10/10

09.08.2026

9/10

07.08.2026

9/10

07.08.2026

9/10

06.08.2026

8/10

04.08.2026

10/10

03.08.2026

9/10

. I would happily go back just for the mattress and the breakfast . The rooms are spacious. The young Staff are very kind and helpful but some of the more senior ones need to relearn the rules of hospitality . I was ignored for 15 minutes by the supervisor purposely fixed on his screen who absolutely refused to make eye contact or acknowledge my presence . All I wanted to do was return my key

Hotel reply

Dear guest thank you very much for your positive feedback regarding your stay at our hotel. We are very pleased to hear that you enjoyed the mattresses and the breakfast, and that you appreciated the spaciousness of the rooms. Your praise for the young staff will be gladly passed on, as we are always striving to provide our guests with the best possible service. However, you also pointed out an unfortunate experience with one of our older employees. I thank you for your feedback and regret that your concern was not addressed appropriately. We take such feedback seriously, as it helps us to continuously improve our service quality. Your comment will be discussed internally to ensure that all employees adhere to the standards of hospitality. We would be delighted to welcome you back soon. With kind regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

31.07.2026

9/10

31.07.2026

10/10

30.07.2026

10/10

29.07.2026

9/10

11.07.2026

10/10

This charming character-full hotel meets every expectation. The balcony facing the Schoenbrunn Palace gardens is soothing wonderful. The staff were very friendly and helpful. I can’t wait to come back.

Hotel reply

Dear Nora A., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed the charming character of our establishment and the soothing view from your balcony. Our team is always here to assist our guests, and we look forward to welcoming you back in the future. Best regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

10.07.2026

10/10

There are many things I want to say but the one word is phenomenal. The staff was exceptional. They were so friendly and helpful. The hotel was so beautiful the views awesome and the train station a hundred yard away. The zoo was across the street. Multiple restaurants all around the hotel plus their own and bar. The room was amazing. I felt i was staying with royalty. The hotel left us speechless.

Hotel reply

Dear Mr. L., Thank you for your generous feedback regarding your recent stay at Austria Trend Parkhotel Schönbrunn. We are delighted to hear that you found our staff to be exceptional and that our location, views, and room met your expectations of a royal experience. Your compliments serve as a great motivation for our team to continue providing outstanding service. We hope to welcome you back for another memorable stay in the future. Best regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

09.07.2026

9/10

Overall, we had a wonderful stay and thoroughly enjoyed our time at the Austrian Trend Parkhotel Schönbrunn. The property itself is beautiful, with its elegant historical décor and charming atmosphere. We especially loved the courtyard, which was a lovely place to relax. The location is excellent, with easy access to public transport, supermarkets, restaurants, and cafés, making it very convenient for exploring Vienna. We also found several members of the staff to be exceptionally friendly and welcoming, which added to the positive experience. There are only a couple of small suggestions for improvement. It would be nice if the bathrooms included body lotion, and the towels could be of a higher quality. These were minor details, however, and did not detract from what was otherwise a very enjoyable stay. We would happily stay here again and would recommend the hotel to others visiting Vienna.

Hotel reply

Dear L M., Thank you for taking the time to share your feedback regarding your recent stay at the Austria Trend Parkhotel Schönbrunn. We are delighted to hear that you enjoyed the beautiful décor, the charming atmosphere of our courtyard, and our convenient location for exploring Vienna. It is gratifying to know that our staff contributed positively to your experience with their friendly service. We always strive to ensure our guests feel welcomed and well taken care of. Your suggestions regarding the inclusion of body lotion in the bathrooms and the quality of towels have been noted. We continuously evaluate our amenities to enhance guest satisfaction and appreciate your input, which helps us in this effort. We would be pleased to welcome you back in the future and appreciate your recommendation of our hotel to others. Best regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

07.07.2026

10/10

I have traveled extensively around the world and my favorite stay was this hotel! From the history to the luxurious rooms and very friendly staff I cannot wait to come back! The breakfast and restaurant was top notch! Already planning a trip to come back and stay longer because of this hotel! Thank you!

Hotel reply

Dear Amanda R., Thank you for your generous feedback regarding your recent stay at Austria Trend Parkhotel Schönbrunn. We are delighted to hear that our hotel's history, luxurious accommodations, and attentive staff contributed to such a memorable experience. It brings us joy to know that you enjoyed our breakfast offerings and dining options. We look forward to welcoming you back for an extended stay in the future. Best regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

02.07.2026

9/10

We loved the quiet room and the atmosphere inside was elegant and grand. We loved the breakfast with so many options. It was so delicious every morning. The location was close to major attractions and public transportation.

Hotel reply

Dear Ms. Kimberly N., Thank you for your kind words regarding your recent stay at Austria Trend Parkhotel Schönbrunn. We are delighted to hear that you enjoyed the tranquility of your room, the elegant atmosphere, and our diverse breakfast offerings. It is also gratifying to know that our convenient location enhanced your experience. We look forward to welcoming you back in the future for another memorable visit. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

29.06.2026

8/10

Lovely staff. Convenient location. Very close to public transport and Sconnbrunn and nice and quiet as a little away from central Vienna

Hotel reply

Dear Mr. L., Thank you very much for your positive feedback regarding your stay at our hotel. We are very pleased to hear that you were satisfied with our staff, the location, and the peaceful surroundings. Your kind words motivate our team to continue providing first-class service. We hope to welcome you back soon. Best regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

28.06.2026

3/10

My stay at Austria Trend Hotel Vienna was deeply disappointing. When I arrived at 10:00 AM, one of the receptionists greeted me warmly and told me that I was reserved for a premium room on the 4th floor with a view toward the palace and the church. He said I could leave my luggage and return at 3:00 PM for check-in. When I came back at 3:00 PM, there was a very long line at reception, and it took about 50 minutes to reach the front desk. At that point, the receptionist initially started writing a room number beginning with 14, then crossed it out and changed it to room 1217. This room was on a lower floor, had no view, was very noisy from the street, and the mattress was unusable. It then took another hour before the room was finally changed. What made this even more upsetting was hearing a colleague say that he had been upgraded to a premium room on the 4th floor with a church view for no apparent reason. Later, I also experienced repeated problems during my stay, including a fire alarm during the night, the air conditioning not working afterward, and having to reactivate my key card over and over again. On another occasion, while I was waiting patiently in line to have my key card activated, I was skipped over so another guest could be helped first. After multiple interactions like this, I was left feeling that I was treated differently and unfairly during my stay. Overall, this was not just an uncomfortable hotel stay. It felt disrespectful, disorganized, and at times deeply demeaning. I expect much better professionalism, consistency, and fairness from a hotel of this standard.

Hotel reply

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Austria Trend Parkhotel Schönbrunn. I sincerely apologize for the inconveniences you experienced, particularly with the check-in process and the room assignment. We strive to provide our guests with a seamless experience, and it is clear we fell short in your case. Your comments about the long wait at reception and the discrepancies in room assignments are noted. We understand how frustrating it can be to feel overlooked and we are committed to ensuring that all guests receive fair and equal treatment. Additionally, I regret to hear about the issues you faced with the fire alarm and air conditioning. Such occurrences are not typical of our service standards. We appreciate your feedback as it serves as a valuable tool for our ongoing improvement. Thank you for your understanding and for bringing these matters to our attention. Best regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

06.06.2026

10/10

We have stayed at your hotel four times and intend to return next year. It is nice that some of the staff remember us! It is a wonderful building offering excellent service.

Hotel reply

Dear Wendy P., thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that our team members recognized you during your stay and that you found our building and service to be excellent. Your continued patronage means a lot to us, and we look forward to welcoming you back next year for another memorable visit. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

01.06.2026

10/10

It was convenient to get from the airport to the hotel by subway. The staff were very friendly and handled the check-in process well. The room was pleasant, and the cleaning service was excellent. I am very satisfied with my peaceful stay at this nice hotel.

Hotel reply

Dear Hans, thank you for your wonderful feedback regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient for airport access and that our staff provided you with friendly service during check-in. It is also gratifying to know that you enjoyed your room and appreciated the cleaning service. We look forward to welcoming you back for another peaceful stay in the future. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

01.06.2026

10/10

I loved the stay at your hotel and I’m going to revisit you this year.

Hotel reply

Dear Mateusz S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your time at Austria Trend Parkhotel Schönbrunn and we look forward to welcoming you back this year. Please let us know if there is anything specific you would like to experience during your next visit. We regret deeply that you were not satisfied over all and we assure you that this does not correspond to our usual standard. We have to apologize for the inconveniences during your stay. Even if your experience with us has not been as expected, it helps us further to improve our product and service. Of course we will discuss these points in our quality meeting to address the points of criticism. We are looking forward to welcoming you back in the future and wish you all the best. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

31.03.2026

5/10

Based on my experience, I wouldn't recommend it, even though the staff at the front desk were friendly and it's close to the zoo. It feels like the property is in need of renovation.

Hotel reply

Dear Mrs. A., thank you very much for your feedback regarding your stay in our establishment. We are pleased to hear that you appreciated the friendly service of our reception team. We take your comment regarding the need for renovations seriously, as we are always striving to provide our guests with an appealing atmosphere. We will incorporate your remarks into our future planning. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

15.03.2026

8/10

Had already checked in, when received an e-mail and prompt about possible upgrades. Felt rather strange to have received this e-mail so late as I would have more than glad to have done the upgrade.

Hotel reply

Dear guest Hagerlund, thank you for your positive feedback regarding your recent stay. I appreciate your comments about the timing of the upgrade offer. We strive to ensure all guests have the opportunity to enhance their experience, and I understand how receiving such information later may feel inconvenient. Your input is valuable to us as we continuously seek to improve our services. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

11.03.2026

9/10

We very much loved our stay as the hotel is very atmospherical and most of the staff were very friendly and helpful. It is sad that some staff were not friendly. The room and Schlosscafé was way too hot. The air conditioning did not work in the room, we had to open the windows all the time. But besides that we absolutely enjoyed our stay in this beautiful hotel!!

Hotel reply

Dear Pieter-Jan G., thank you for sharing your positive experience regarding your recent stay at our hotel. We are pleased to hear that you appreciated the atmosphere and found most of our staff to be friendly and helpful. We regret to learn about the issues you encountered with the air conditioning and will certainly look into this matter. Your feedback is invaluable as we strive to enhance our guests' experiences. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

10.03.2026

10/10

Beautiful hotel, with amazing rooms and location. It's no wonder it is so popular, and very much worth staying in. Great staff, who are friendly, helpful and polite. A wonderful experience.

Hotel reply

Dear Ryan, thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our accommodations beautiful and appreciated our friendly and helpful staff. Your kind words reaffirm our commitment to providing exceptional service and a memorable stay for our guests. We look forward to welcoming you back in the future. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

09.03.2026

9/10

Only issue we had was with a sewer smell in the bathroom that got progressively worse during our 3 days

Hotel reply

Dear Mr. F., thank you for your positive feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced with the sewer smell in your bathroom. We take such matters seriously and appreciate your bringing it to our attention, as it helps us improve our services. We hope to have the pleasure of welcoming you back in the future for a more enjoyable experience. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

06.03.2026

10/10

Loved our stay. Checking in was easy and staff very friendly. The restaurant was wonderful and great service. Will be back and highly recommend to others.

Hotel reply

Dear Mrs. W., thank you very much for your positive feedback regarding your stay at our hotel. We are very pleased to hear that you enjoyed the check-in process as well as the friendliness of our staff. We also appreciate your kind words about our restaurant and the service. We look forward to welcoming you back soon and thank you for your recommendation. Kind regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

23.02.2026

8/10

I like the hotel. The room was fabulous. Staff were a bit curt sometimes. We will stay there again for the rooms.

Hotel reply

Dear Mr. S., Thank you very much for your positive feedback regarding your stay at our hotel. We are very pleased to hear that you liked the room. We take your comment regarding the friendliness of our staff seriously and will discuss it internally to further improve our service. We look forward to welcoming you back with us soon. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

20.02.2026

4/10

We chose this hotel based on a previous stay but were very disappointed. No toiletries, lacklustre service and some rude staff means that we would not stay here again. Such a shame because it is in a good location.

Hotel reply

Dear Cherelle, thank you for providing your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced related to the absence of toiletries and the service quality. Your comments regarding our staff will be addressed with the team to ensure we maintain the high standards expected at our hotel. We appreciate your insights and hope you might reconsider us in the future. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

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book at best price

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Expedia

571 Reviews

HolidayCheck

1059 Reviews

Booking.com

8668 Reviews

HRS

24 Reviews

Latest reviews from our guest surveys

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