Guest reviews

                                                Vibe
                                                465 Reviews
                                            
8.8 /10

                                                Amenities
                                                393 Reviews
                                            
7.3 /10

                                                Location
                                                1577 Reviews
                                            
8.7 /10

Latest reviews from our guest surveys

27.11.2023

7/10

24.11.2023

10/10

Very good hotel except the restaurant .

Hotel reply

Dear Guest, we are pleased to welcome you as our esteemed guest at the Austria Trend Parkhotel Schönbrunn and that you took the time to share your impressions with us. As we always strive to continually improve our offerings and services, we would like to ask politely if you could tell us more details of your experience in our restaurant. Only with your help, we get the possibility to make positive changes. Your feedback is highly appreciated! At the same time we would like to apologize for the inconveniences caused to you. Thank you very much for your help and we wish you a successful day! Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Parkhotel Schönbrunn

23.11.2023

10/10

23.11.2023

10/10

23.11.2023

10/10

22.11.2023

10/10

22.11.2023

10/10

22.11.2023

9/10

22.11.2023

6/10

22.11.2023

10/10

22.11.2023

10/10

12.10.2023

9/10

Great hotel for Schönbrunn and zoo visit. Superb location, comfy rooms and perfect breakfast.

Hotel reply

Dear Igor It is very gratifying for us that we could meet your expectations and that you enjoyed your stay in our hotel. We are especially looking forward to your great review here. Satisfied guests are our most valuable feedback and our greatest motivation! It is our pleasure to welcome you to our next stay in Vienna. Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Parkhotel Schönbrunn

12.10.2023

6/10

Your staff friendliness has improved. This time they were helpful and friendly, as opposed to previous times when they were unfriendly, cold and impolite. But you need to invest in improvement of locks on the doors, making sure essential services (elevators, AC, etc) are working without disruption.

Hotel reply

Dear Masoud T., Thank you for your constructive feedback and that we were able to welcome you as a guest in our hotel! We are extremely pleased that you felt comfortable in our house and that our staff was friendly and welcoming. At the same time, we are very sorry that your stay was not to your complete satisfaction and we assure you that this is not up to our usual standards. Every review is important for us to get the possibility to improve our offers in the future. Of course, we will include your constructive criticism in our quality meeting in order to address the points of criticism. We apologize for the inconvenience. If you are planning your next trip to our beautiful city, we would be happy to be your host again. Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Parkhotel Schönbrunn

07.10.2023

10/10

I will come again

Hotel reply

Dear Nicolae M., we are pleased to welcome you in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are delighted to read that you enjoyed your stay in Vienna and that you felt so comfortable and welcome in our Austria Trend Parkhotel Schönbrunn – thank you for your recommendation and for your wish to come back! We would be honored to welcome you again as our valued guest. Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Parkhotel Schönbrunn

04.10.2023

9/10

Lovely hotel in a nice part of town away from the tourists and only a 10 minute ride into the ring. Two blocks from the train station and across the street from the Schonbrunn gardens. Great restaurants and bars in the area. Breakfast was worth every penny. While not a gourmet breakfast it was more than I expected for $10 US. It included a chef cooking your eggs and waffles, if you so desired.

Hotel reply

Dear Fern, It is very gratifying for us that we could meet your expectations and that you enjoyed your stay in our hotel. We are especially looking forward to your great review here. Satisfied guests are our most valuable feedback and our greatest motivation! It is our pleasure to welcome you to our next stay in Vienna. Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Parkhotel Schönbrunn

03.10.2023

10/10

Great place to stay while visiting Vienna, especially with the city card discount.

Hotel reply

Dear guest Rogel, we are pleased to welcome you in our Austria Trend Parkhotel Schönbrunn and for for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. Every single feedback is very important for us, because it helps us further to improve our product and services. As we always strive to continually improve our offerings and services, we would like to ask politely if you could tell us the some details and special situations of your stay – we appreciate it! If you are planning your next trip to our exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Parkhotel Schönbrunn

03.10.2023

9/10

The Room was fine and the staff were friendly and very helpful, we were very happy at the hotel and intend to return .

Hotel reply

Dear Desmond O., we are pleased to welcome you in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are delighted to read that you enjoyed your stay in Vienna and that you felt so comfortable and welcome in our Austria Trend Parkhotel Schönbrunn – thank you for your recommendation and for your wish to come back! We would be honored to welcome you again as our valued guest. Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Parkhotel Schönbrunn

02.10.2023

10/10

It was not my first stay in Vienna as I spent most of childhood in Hietzing. I remember the Park Hotel with fond memories and I specifically chose to stay there for my long overdue visit. And I can honestly say I was not disappointed! The room (executive)was fantastic - big rooms with large bed and large bathroom with both shower and bath. Perfect location as ideal for Schönbrunn Palace (where we got married 21yrs ago) and only 6 stops on the U-Bahn to Karlsplatz (Innere Stadt). The Hietzing Tor/Schönbrunn gardens &Zoo are only a short walk away! Also the Park Hotel does the best Eis Kaffee in the capital and I have tried a few! Would I stay there again ……Ja bitte!

Hotel reply

Dear guest F., On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at our Austria Trend Parkhotel Schönbrunn. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing our aims, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Austria Trend Parkhotel Schönbrunn and we hope you choose us again to create more memories here whenever your travels bring you back to Vienna. Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Parkhotel Schönbrunn

26.09.2023

8/10

It is an excellent hotel. My only criticism is that the bathroom in room 4101 is badly designed. I had to get into the bath to turn the bath taps on or off.

Hotel reply

Dear Francis P., Thank you for your constructive feedback and that we were able to welcome you as a guest in our hotel! We are extremely pleased that you felt comfortable in our house and that we were able to offer you the ideal starting point for your stay in Vienna. At the same time, we are very sorry that your stay was not to your complete satisfaction and we assure you that this is not up to our usual standards. Every review is important for us to get the possibility to improve our offers in the future. Of course, we will include your constructive criticism in our quality meeting in order to address the points of criticism. We apologize for the inconvenience. If you are planning your next trip to our beautiful city, we would be happy to be your host again. Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Parkhotel Schönbrunn

21.09.2023

9/10

For the seventh time at the Parkhotel! We have recently returned from our ''guest of the Emperor'' ( Parkhotel Schönbrunn,Wien ) This time as all the previous times with complete satisfaction and good feeling. For sure, if we hadn't found your hotel, we wouldn't return so many times to Wien.

Hotel reply

Dear Csehovics K., On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your latest stay at our Austria Trend Parkhotel Schönbrunn. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing our aims, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Austria Trend Parkhotel Schönbrunn and we hope you choose us again to create more memories here whenever your travels bring you back to Vienna. Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Parkhotel Schönbrunn

14.09.2023

9/10

Great hotel with good location next to beautiful Schönbrunn park and subway. Friendly personnel and fabulous breakfast.

Hotel reply

Dear guest, Thank you for your kind words about our Austria Trend Parkhotel Schönbrunn. We are delighted to hear that you enjoyed our location next to the beautiful Schönbrunn park and subway, our friendly personnel, and our fabulous breakfast. At Austria Trend Parkhotel Schönbrunn, we strive to provide excellent service and to make our guests feel at home. We are very pleased that your stay with us was a pleasant one. Thank you for taking the time to leave us this review! Kindest regards, Barbara Hahn Guest Relation - for the team of Austria Trend Parkhotel Schönbrunn

11.09.2023

8/10

Hotel location was excellent .friendly efficient staff on reception at breakfast and in the bar but the cleanliness of our room was poor and the whole block had a feel of rarely used rooms which were poorly maintained . An example of the cleanliness of our room would be to look under the beds in our room and the mound of dust.

Hotel reply

Dear Mr. Withaker, first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you liked our perfect location and our friendly and welcoming staff. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at Austria Trend Parkhotel Schönbrunn, we sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a valued guest thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Vienna! Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Parkhotel Schönbrunn

04.09.2023

10/10

Austria Trend Parkhotel Schönbrunn is our favourite hotel! Liked the quiet location, the friendly staff, the comfortable beds, the wonderful terrace with a magnificent view, the delicious breakfast, everything! Felt really like at home and the feeling was so nice, so much! Thanks for making our stay in Vienna more than perfect! We shall definitely come back again and again very soon and with big pleasure!

Hotel reply

Dear Desislava D., , Thank you very much for taking the time for your constructive assessment. We are very happy to read and we are proud that you feel comfortable in our house and that we are your favorite hotel in Vienna. Your kind words honor us very much! Of course we forward your praise to our dedicated staff and at the same time assure you that we will continue to do our best every day to ensure that our valued guests have a wonderful stay. We are already looking forward to welcoming you again soon and wish you all the best until then. Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Parkhotel Schönbrunn

02.09.2023

9/10

Our second stay at this hotel and we will return. For the price the facilities and room quality are very good. The bed is very comfortable. The aircon (during a heatwave) was brilliant - both quiet and effective. All our requests (high floor, garden view and walk in shower) were met.

Hotel reply

Dear Jean, our heart leaps up as we are reading your enthusiastic and excellent feedback! We are truly grateful for your praising words, which we will share with our staff with pleasure! We are very pleased that you have enjoyed a completely perfect stay with us. Every employee at the Austria Trend Parkhotel Schönbrunn is a dedicated host and our guests can feel this passion in every department of our hotel. We are already looking forward to your next visit to be your host again. Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Parkhotel Schönbrunn

26.08.2023

10/10

We had a very unique, wonderful stay in Vienna. Your interiors were majestic and eating breakfasts in the ball room was an amazing experience, as well as wandering under beautiful paintings on the ceilings. We are looking forward to staying at your hotel again! Best regards Dariusz, Katarzyna and Kacper

Hotel reply

Dear Family Kacper, we are pleased to welcome you in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are delighted to read that you enjoyed your stay in Vienna and that you felt so comfortable and welcome in our Austria Trend Parkhotel Schönbrunn – thank you for your recommendation and for your wish to come back! We would be honored to welcome you again as our valued guest. Kindest regards Barbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

25.08.2023

9/10

Perfect stay, early check in, big and clean room. Confortable beds. Thanks for the good cake and apple surprise once back in the room. Wonderful breakfast. We hope to come back soon.

Hotel reply

Dear Silvia first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. It is very important for us that you have felt comfortable in our house and we could offer you the optimal starting point for your stay in Vienna. Reviews from our guests is our motivation to do our best and make you feel at home with us. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

19.08.2023

10/10

I really liked the location and the reception staff, who were very helpful and empathetic.I received valuable information from them, upon departure I was able to leave my luggage in a room where no one enters, so they were safe. The hotel cafe is very good and very clean. We have already booked the next vacation and we think there should be a customer loyalty program by applying preferential rates/other facilities.

Hotel reply

Dear guest, first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. It is very important for us that you have felt comfortable in our house and we could offer you the optimal starting point for your stay in Vienna. We are very grateful to our guests for their constructive feedback and will gladly include your comment in our quality meeting to address the points of criticism. Reviews from our guests is our motivation to do our best and make you feel at home with us. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

19.08.2023

10/10

My husband and I are very grateful. We had an incredible second honeymoon with you, visiting such an amazing city, and having the best guest experience in your beautiful hotel. When we were in Vienna again, definitely we would staying with you.

Hotel reply

Dear Viviana V., our heart leaps up as we are reading your enthusiastic and excellent feedback! We are truly grateful for your praising words, which we will share with our staff with pleasure! We are very pleased that you have enjoyed a completely perfect stay with us. Every employee at the Austria Trend Parkhotel Schönbrunn is a dedicated host and our guests can feel this passion in every department of our hotel. We are already looking forward to your next visit to be your host again. Best Regards Barbara Hahn, Guest Relation & the team of Austria Trend Parkhotel Schönbrunn

19.08.2023

9/10

We really liked your hotel and place. We will choose yours only at the next visit.

Hotel reply

Dear Nobuko, we are pleased to welcome you in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are delighted to read that you enjoyed your stay in Vienna and that you felt so comfortable and welcome in our Austria Trend Parkhotel Schönbrunn – thank you for your recommendation and for your wish to come back! We are very grateful to our guests for their constructive feedback and will gladly include your comment in our quality meeting to address the points of criticism. We would be honored to welcome you again as our valued guest. Kindest regards Barbara Hahn Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

18.08.2023

10/10

You’d normally have to pay a lot more to get rooms as spacious and elegant. This is a luxurious and extremely well-run hotel, friendly and welcoming staff, spotlessly clean.

Hotel reply

Dear Mr. S., our heart leaps up as we are reading your enthusiastic and excellent feedback! We are truly grateful for your praising words, which we will share with our staff with pleasure! We are very pleased that you have enjoyed a completely perfect stay with us. Every employee at the Austria Trend Parkhotel Schönbrunn is a dedicated host and our guests can feel this passion in every department of our hotel. We are already looking forward to your next visit to be your host again. Best Regards Barbara Hahn Guest Relation & the team of Austria Trend Parkhotel Schönbrunn

10.08.2023

9/10

We liked your garden. It's a pity you turn the fountain off at night. We liked our friend's balcony on the ground floor.

Hotel reply

Dear Kathy, we are pleased to welcome you in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. Every single feedback is very important for us, because it helps us further to improve our product and services. We are thankful for your comments – we highly appreciate it! If you are planning your next trip to our exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

26.07.2023

10/10

Great place and hope we can come back soon. The art works are splendid.

Hotel reply

Dear Irina B., we are pleased to welcome you in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are delighted to read that you enjoyed your stay in Vienna and that you felt so comfortable and welcome in our Austria Trend Parkhotel Schönbrunn – thank you for your recommendation and for your wish to come back! We would be honored to welcome you again as our valued guest. Kindest regards Barbara Hahn Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

25.07.2023

7/10

The rooms should be completely ready on check in and also could do with some modernizing , however a hotel cannot be great unless all the staff work as a team, unfortunately a few members of staff seem to have their own agenda unless I am mistaken.

Hotel reply

Dear David, The feedback from our guests is the motivation to always do our best and to ensure that you feel at home with us. Your opinion is very important to us, because we would like to improve in every respect in order to be able to offer our valued guests an even better feeling of well-being during their stay. We are very sorry that your stay was not fulfilling your satisfaction and we assure you that this does not correspond our usual high quality standard. Please be assured that we will follow up and discuss your feedback with the relevant departments and do our utmost to improve our offerings in the future. At the same time, we would like to formally apologize to you and hope that you will accept our apology. Nevertheless, we would be very happy if we would welcome you again as our guest one day. Of course we will do everything we can to ensure that you can enjoy your stay to the fullest. Kind regards Barbara Hahn Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

25.07.2023

10/10

We stayed 8 nights in two rooms with our family. The hotel was lovely and cool in what was a very hot period. Breakfast was superb and the room was very spacious, we paid a lot more for a much smaller room in London a week before. Enjoyed having breakfast outside. The location is perfect, it is so easy to go into the centre of Vienna on the underground. Only discovered the garden on our last day but it was a lovely place to sit.

Hotel reply

Dear Mr. F., Thank you very much for taking the time for your constructive assessment. We are very happy to read and we are proud that you and your family feel comfortable in our house and that we are your favorite hotel in Vienna. Your kind words honor us very much! Of course we forward your praise to our dedicated staff and at the same time assure you that we will continue to do our best every day to ensure that our valued guests have a wonderful stay. We are already looking forward to welcoming you again soon and wish you all the best until then. Kindest regards Barbara Hahn Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

24.07.2023

9/10

Generally a very enjoyable stay. Just a couple of minor issues, such as not being provided with robes and slippers in the upgraded room as specified and the issues with breakfast outlined, detracted slightly from the stay. However, the location of the hotel was good with excellent transport links in to the city. Very close to the Scheobruun park made a pleasant atmosphere.

Hotel reply

Dear Mr. B., first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. Thank you for your constructive and helpful feedback - we include your input into our quality meeting to address the points of criticism. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

23.07.2023

2/10

All, from outside in looks good. I loved your garden. The classy style, but a bug on a bed kills it all!!! I was shocked ! Now , I think I should have not to pay for the stay.

Hotel reply

Dear Virginia Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We are really sorry for having a mug in the room. But with our garden - which represents calmness and a little bite nature in the city - you can not avoid 100% of insects. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Nevertheless, we would be very happy if someday we would welcome you again as our guest. Of course, we will do everything possible to make sure you enjoy your stay to the fullest. Barbara Hahn Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

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