Guest reviews

                                                Location
                                                2315 Reviews
                                            
9.1 /10

                                                Amenities
                                                637 Reviews
                                            
7.9 /10

Latest reviews from our guest surveys

12.02.2020

10/10

we liked it a lot! Will stay there next time!

12.02.2020

10/10

12.02.2020

4/10

12.02.2020

10/10

11.02.2020

8/10

11.02.2020

10/10

Very friendly staff. Breakfast was amazing and very near train station. Also close to palace, highly recommend

11.02.2020

10/10

11.02.2020

10/10

Great hotel, very clean. Very close to metro staion. Fully recommended. Thanks for all.

11.02.2020

10/10

11.02.2020

6/10

Th hotel is clean and nice. Nothing more than that. OK to visit the city.

11.02.2020

10/10

I like this hotel, very much, it is fascinating just being in these rooms, that have so much space, the ceilings are high. You get the emotions of feeling like princess, like queen. The area is very nice, close to the park, with no noise and close to the public transport. We definitely come back, every time we visit Wien and I do recommend this to everyone.

16.12.2019

6/10

Hotel with historie,

Hotel reply

Dear John, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

16.12.2019

8/10

I am French and you have not French canal TV ?????

Hotel reply

Dear guest, we are pleased to welcome you in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. Every single feedback is very important for us, because it helps us further to improve our product and services. We are thankful for your comments – we highly appreciate it! If you are planning your next trip to our exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

15.12.2019

10/10

Basically , it is a well run Hotel that is why I booked a room there at least 10 times in a row. I am quite satisfied with the Hotel's services with two exceptions: parking is quite expensive (28 €/day) amounting to 20-25% of the accomodation. At my last stay check-out took at least 10 minutes per person before my turn .

Hotel reply

Dear Miklos K., thank you for staying again in our Austria Trend Parkhotel Schönbrunn - we were pleased to welcome you that often!. First of all we would like to thank you for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. We are very sorry that you were not satisfied with the parking offer. Since the garage is not part of the hotel and offered by an external operator as a public garage, we are unfortunately not able to influence the pricing. Despite constant demands on our part, unfortunately we can not offer any cooperation at the moment. Alternatively, there is free parking on the street (unluckily our hotel is located in an area with fee-based short-term parking) at a distance of about 5 minutes or a cheap Park & Ride facility - our reception is happy to help with information. We always strive to give each and every one of our valued guests the time and attention they deserve - so there may be waiting times that we politely ask for your understanding and we would like to apologize for it! It is our pleasure to welcome you to our next stay in Vienna. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

14.12.2019

8/10

The hotel was nice, nice location. Super friendly staff. Frau. Barbara in the reception was so friendly and helpfull.

Hotel reply

Dear guest, first of all, we would like to say thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every a memorable one, we are happy to hear that our service minded hotel members - especially Barbara - were able to impress you. Please be assured that we will forward your positive response to our staff. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

01.12.2019

10/10

We love Vienna, and adore Austria Trend Parkhotel Schoenbrunn. This was our second stay there, and the renovations done over the past year make an already superb hotel truly excellent. The location is well-suited for a relaxing family vacation in Vienna, in the calm and charming Hietzing neighborhood with a variety of quaint local shops and restaurants, a church and post office; sufficiently removed from the bustle of Innere Stadt, yet easily accessible being only a 1-2 minute walk from Hietzing Station (U-Bahn U4 line) and walking distance to Schoenbrunn Palace. We found the neighborhood businesses perfect, shopping for our daily needs and some souvenirs at the SPAR supermarket just a block away on Hietzinger Hauptstrasse, sending postcards and buying a shipping box at the post office across the street, and attending Mass at St. Mary's Hietzing Parish. The remodeled rooms are elegant and well-appointed with luxurious features like Grohe showers, double-pane windows that keep the room cozy and warm and a nice big TV. The breakfast buffet offers an amazing selection, and the staff are very responsive to requests. The bar and the library above it were an unexpected touch of sophistication. Most important of all, in all interactions we found the staff to be friendly and dedicated to making our stay enjoyable. We definitely plan to stay at Austria Trend Parkhotel Schoenbrunn on our next trip to Vienna, which can't come soon enough.

Hotel reply

Dear James Valenica, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at our Austria Trend Parkhotel Schönbrunn. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing our aims, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Austria Trend Parkhotel Schönbrunn and we hope you choose us again to create more memories here whenever your travels bring you back to Vienna. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

28.11.2019

10/10

Excellent customer care from Verena and Kristen! Hello, We just spent 3 days at the Parkhotel Schonbrunn. During our stay we had the opportunity to ask for multiple favors from each of them, including tickets and directions and help with our room arrangements etc. Each time they were delightful to work with and extremely efficient. The Parkhotel is lucky to have such wonderful employees! Carol R.

Hotel reply

Dear Carol R., our heart leaps up as we are reading your enthusiastic and excellent feedback! We are truly grateful for your praising words, which we will share with our staff with pleasure! We are very pleased that you have enjoyed a completely perfect stay with us. Every employee at the Austria Trend Parkhotel Schönbrunn is a dedicated host and our guests can feel this passion in every department of our hotel. We are already looking forward to your next visit to be your host again. Best Regards Barbara Hahn, Guest Relation & the team of Austria Trend Parkhotel Schönbrunn

26.11.2019

10/10

Everything's fantastic. Location was great, walking distance to schonbrunn and public transportation. The minibar in the room was free (soft drinks only, such as orange juice and cola were free), which was really nice. The only problem was the bed, it's too soft and sinking in. It makes my back hurts after just one night.

Hotel reply

Dear guest Lee, first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. It is very important for us that you have felt comfortable in our house and we could offer you the optimal starting point for your stay in Vienna. We are very grateful to our guests for their constructive feedback and will gladly include your comment in our quality meeting to address the points of criticism. Reviews from our guests is our motivation to do our best and make you feel at home with us. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

23.11.2019

8/10

The restaurant is better to be close. We have dinner in the restaurant and the food was horrible. I’m sorry to say this, the rest of hotel is fantastic.

Hotel reply

Dear F. Lung, we are pleased to welcome you in our Austria Trend Parkhotel Schönbrunn and for for taking the time to rate your impressions. It is very important for us to receive regular feedback to continually improve the service. As we receive a lot of positive feedback from our guests, we would be glad if you could give us some additional details what was horrible about the food. We are thankful for your comments – we appreciate it! At the same time, we are really sorry for the inconveniences. If you are planning your next trip to our exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

22.11.2019

8/10

Our room (1316) overheated all 5 days of our stay requiring us to leave doors open to balcony during our stay. The bed was a bit uncomfortable. Staff was very nice and helpful.

Hotel reply

Dear Victor J., first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you liked our welcoming staff. We are very grateful for your constructive feedback. We take each of them very much to our heart to constantly improve ourselves and our complete offer as well as our service. Of course we deeply regret that you could not leave our house alone with positive memories and it came during the stay to service deficiencies. We assure you, we will include your comments in our Quality Meeting to address the points of criticism. We apologize for the inconvenience caused. Nevertheless, we would be very happy if someday we would welcome you again as our guest. Of course, we will do everything we can to make sure that you enjoy your stay to the fullest. Kindest regards Barbara Hahn, Guest Relation & the team of Austria Trend Parkhotel Schönbrunn

18.11.2019

10/10

We immediately felt like home due to small attentions from the beginning; chocolate emoticons at the reception desk, chocolate hearts on the bed. We got a real royal feeling from entering the hotel. Dinner in the Schonbrunn cafe was really tasteful and elegant with very helpful and entertaining waiters. After a very nice sleep, we could immediately start discovering the nearby Schonbrunn castle park. We definitely would like to come back here, when we have more time to spend.

Hotel reply

Dear K. De Coen, our heart leaps up as we are reading your enthusiastic and excellent feedback! We are truly grateful for your praising words, which we will share with our staff with pleasure! We are very pleased that you have enjoyed a completely perfect stay with us. Every employee at the Austria Trend Parkhotel Schönbrunn is a dedicated host and our guests can feel this passion in every department of our hotel. We are already looking forward to your next visit to be your host again. Best Regards Barbara Hahn, Guest Relation & the team of Austria Trend Parkhotel Schönbrunn

13.11.2019

8/10

I liked the hotel very much and the room I stayed in was very comfortable. Much of the hotel has recently been decorated, which made it feel clean and up-to-date, but with its grand and traditional style gave it a welcoming feel - I would certainly stay here again. And while no gym, the park is opposite, which is a glorious place to run and walk.

Hotel reply

Dear Phil, first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

05.11.2019

10/10

Very good hotel next to Schönbrunn castel and zoo, Close to the U-bahn if you like to go to the centrum. Excellent breakfast.

Hotel reply

Dear Bengt K., It is very gratifying for us that we could meet your expectations and that you enjoyed your stay in our hotel. We are especially looking forward to your great review here. Satisfied guests are our most valuable feedback and our greatest motivation! It is our pleasure to welcome you to our next stay in Vienna. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

02.11.2019

10/10

An excellent hotel in a great location. Would love to visit/stay again. Thank you!

Hotel reply

Dear Mr. D., It is very gratifying for us that we could meet your expectations and that you enjoyed your stay in our hotel. We are especially looking forward to your great review here. Satisfied guests are our most valuable feedback and our greatest motivation! It is our pleasure to welcome you to our next stay in Vienna. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

02.10.2019

10/10

Staff were very helpful in recommending things to do and assist with transport ticketing

Hotel reply

Dear Una, first of all, we would like to say thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every a memorable one, we are happy to hear that our service minded hotel members were able to impress you. Please be assured that we will forward your positive response to our staff. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

27.09.2019

10/10

Enjoyed the stay. Rooms were just renovated. Breakfast was nice with good choices of bread and cheeses/meats. Good coffee.

Hotel reply

Dear Patricia, It is very gratifying for us that we could meet your expectations and that you enjoyed your stay in our hotel. We are especially looking forward to your great review here. Satisfied guests are our most valuable feedback and our greatest motivation! It is our pleasure to welcome you to our next stay in Vienna. Kindest regards Barbara Hahn, Guest Relation & the Austria Trend Parkhotel Schönbrunn Team

26.08.2019

10/10

I spenta three days stay in Vienna with my family, so I booked two rooms. I added a person, my son, who decided to come at the very last minute, and I didn't meet really any problem in doing that by phone with a short advice. All the staff is very professional and nice, and available to give informations, speaking a very good english, and some words of italian too! The building is very beautiful and clean, charming but modern, the location is good: not very near to downtown, but public transports in Vienna work extremely well, and subway station sits just in front of the hotel. On the other side of the street you have gardens and castle of Shoenbrunn, a real delice. Rooms are very elegant, big and clean, there is wifi and satellite TV, a kingsize bed and anything you may want to have a confortable stay. The cherry on the cake: free access to soft drinks in the fridge. So, a five stars service. We pass to subjects that can be improved: there are no many restaurants around, and the one host in the hotel is quite expensive, very high quality, but costy, maybe having a "cafeteria" dedicated to hotel hosts could be an idea. The hotel has not parking lot, it is true there are some public parkings all around, but once more quite expensicve. Why not doing an agreement with some of them to reduce the price? I had two bills parking my car at the roadside. I tried to read the road signs, but explainations are just in german, great language, but like turkish to me. Summarizing: a luxury hotel in a pleasant position, great staff nice and professional. Thanks to all you for my holydays in Vienna.

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