Guest reviews

                                                Vibe
                                                361 Reviews
                                            
9.2 /10

                                                Amenities
                                                230 Reviews
                                            
8 /10

                                                Location
                                                1117 Reviews
                                            
8.7 /10

Latest reviews from our guest surveys

23.06.2022

10/10

22.06.2022

9/10

21.06.2022

8/10

21.06.2022

9/10

21.06.2022

8/10

20.06.2022

10/10

Fabulous stay, lovely friendly and helpful staff. Room was beautiful. The hotel was very luxurious and we have already recommended. We will be back to book again. location also was great

20.06.2022

8/10

19.06.2022

10/10

18.06.2022

7/10

18.06.2022

9/10

17.06.2022

10/10

05.04.2022

5/10

The hotel is very nice but it way over priced and breakfast not included.

Hotel reply

Dear Mrs. Mc S., thank you for staying in our Austria Trend Parkhotel Schönbrunn and sharing your constructive feedback with us. We regret deeply that our hotel did not meet your expectations and we assure you that this does not correspond to our usual standard. We have to apologize for the inconveniences during your stay. Even if your experience with us has not been as expected, it helps us further to improve our product and service. Of course we will discuss these points in our quality meeting to address the points of criticism. We are looking forward to welcoming you back in the future and wish you all the best. Kindest regards Barbara Hahn Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

04.04.2022

10/10

A lovely night in a great looking and confortable hotel. The staff was very helpful and friendly. Thanks

Hotel reply

Dear Adrien, our heart leaps up as we are reading your enthusiastic and excellent feedback! We are truly grateful for your praising words, which we will share with our staff with pleasure! We are very pleased that you have enjoyed a completely perfect stay with us. Every employee at the Austria Trend Parkhotel Schönbrunn is a dedicated host and our guests can feel this passion in every department of our hotel. We are already looking forward to your next visit to be your host again. Kindest regards Barbara Hahn Guest Relation - Austria Trend Parkhotel Schönbrunn Team

02.04.2022

8/10

For us extremely important was to have our accomodation in a nice environment, and although the room was comfortable, the view of the inner courtyardfrom the garage exit was very depressing. It was a disappointment and bad value for money! The 1-finger gap between the doorand the door jamb further spoiled the experience of the 4-star hotel, as the sound of every word, step, rolling suitcase was heard.

Hotel reply

Dear Mr. Hidas, first of all we would like to thank you for staying in our hotel and sending us your valuable feedback. Even if your experiences with us have not been as expected, it helps us further improve our product and services. We really have to apologize for the troubles you had. We took your valuable comments as an opportunity to discuss your feedback within our quality meeting in order to address the points of criticism. Only with your input, we get the chance to positive changes! Your review is highly appreciated! We wish you all the best and remain, Kind regards Barbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

14.03.2022

10/10

I had a great time in the hotel. the hotel itself and the location were wonderful!!!! the room was great and super clean. the food was delicious and fresh and the hotel crew were super friendly.

Hotel reply

Dear Noa S., Thank you for your very positive rating! It is very pleasing for us that you have felt comfortable in our house and we could offer you the optimal starting point for your stay in Vienna. Feedback from our guests is the drive to do our best and make you feel at home with us. Therefore, we would be happy to welcome you again soon and wish you all the best in the meantime! Kind regards Barbara Hahn Guest Relation – for the team of Austria Trend Parkhotel Schönbrunn

14.03.2022

9/10

The hotel is an impressive facility close to Shoenbrunn casle. Position is strategic as it is at walking distance from one of the best touristic attraction in Vienna and also at meters from the U4 underground station. The stricture is clean, magnificent in its furniture style and very welcoming. Staff is super kind and helpful. Breakfast is rich and relaxing. Rooms are spacious, clean, and equipped with all needed facilities. My only recommendation would be improbving the internal restaurant offering. A wider food selection would certainly help in this sense. All in all I really enjoyed my staying.

Hotel reply

Dear Sergio, first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you liked your stay in our hotel and in Vienna. We are very grateful for your constructive feedback. We take each of them very much to our heart to constantly improve ourselves and our complete offer as well as our service. Of course we deeply regret that you could not leave our house alone with positive memories and it came during the stay to service deficiencies. We assure you, we will include your comments in our Quality Meeting to address the points of criticism. If you are planning your next trip to our exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10.03.2022

9/10

I received a very warm welcome at this hotel from the friendly staff. They worked hard to accommodate my needs and everything was very pleasant.

Hotel reply

Dear Clive, first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. Thank you for your input - we include your input into our quality meeting to address the points of criticism. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

01.02.2022

9/10

Nice hotel, beautiful area, clean and comfortable room

Hotel reply

Dear guest, first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Mit lieben Grüßen Barbara Hahn Guest Relation - für das Team vom Austria Trend Parkhotel Schönbrunn

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