Guest reviews

                                                Location
                                                1744 Reviews
                                            
8.8 /10

                                                Amenities
                                                428 Reviews
                                            
7.7 /10

                                                Vibe
                                                462 Reviews
                                            
8.6 /10

Latest reviews from our guest surveys

05.10.2025

9/10

05.10.2025

5/10

04.10.2025

10/10

02.10.2025

10/10

01.10.2025

9/10

30.09.2025

8/10

30.09.2025

6/10

29.09.2025

10/10

29.09.2025

5/10

29.09.2025

9/10

Happy to stay in the room we asked for, 1208. Ruhig und sehr angenehm. Thank you.

Hotel reply

Dear M.. and Mr. B., We are very pleased to hear that you were satisfied with your stay in room 1208. Your positive feedback regarding the quiet and pleasant atmosphere is a great motivation for our team. We sincerely thank you for your trust in our establishment and hope to welcome you back soon. Kind regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

27.09.2025

10/10

30.08.2025

3/10

Management needs to train cleaning staff. One cleaning staff commented openly ( in Chinese, apparently thinking we do not understand Chinese) complaining (we Japanese) care about small things, as they had to do the new bed sheet, which was promised by the reception.

Hotel reply

Dear guest, thank you very much for sharing your feedback with us. We regard your comments regarding the conduct of our cleaning staff as valuable insights for improving our service standards. We sincerely apologize for the unpleasant experience you encountered during your stay. We will continue to strive to provide better service in the future. With kind regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

25.08.2025

8/10

Great experience overall and a good location. Would have preferred a hairdryer and the cleanliness of the rooms could use improvement. It was great that you could borrow an ironing board, however the surface of the board made it difficult to iron and the iron was burnt which resulted in the residue staining the shirt.

Hotel reply

Dear Mr. E., thank you very much for your positive feedback regarding your stay at our hotel. We are pleased to hear that you appreciated the location. We regret that the cleanliness of the rooms and the quality of the ironing board did not meet your expectations. We will discuss your comments internally in order to achieve improvements in the future. We hope to welcome you back with us soon. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

21.08.2025

10/10

Everything was fine and the breakfast was excellent. Thx.

Hotel reply

Dear Ms. Kasia N., Thank you very much for your positive feedback, and we are delighted that your stay at our hotel met your expectations. We are particularly pleased to hear of your satisfaction with our breakfast, which we strive to prepare with the utmost care. We hope to have the pleasure of welcoming you back to Austria Trend Parkhotel Schönbrunn soon. With kind regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

07.08.2025

10/10

Our top floor suite facing the sunset was a perfect honeymoon spot. The room alone was the best value I’ve ever gotten from a reservation.

Hotel reply

Dear Brandon &. B. G., Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your stay in our top-floor suite and found it to be a perfect honeymoon spot. It is our goal to provide exceptional value and memorable experiences for our guests, and we are delighted that we could meet your expectations. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

26.07.2025

9/10

We stayed for 6 nights having stayed 5 nights last year. We like your hotel very much.

Hotel reply

Dear Mr. S., Thank you for your kind words and for choosing to stay with us again. We are delighted to hear that you enjoyed your recent visit and appreciate your loyalty to our hotel. It is our goal to provide a memorable experience for all our guests, and your feedback inspires us to continue delivering exceptional service. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

22.07.2025

10/10

The staff is professional, I really like the cleanliness, the facilities, the respect that staying at this hotel offers.

Hotel reply

Dear guest Voiculescu, Thank you very much for your positive feedback. We are very pleased to hear that you were satisfied with the professionalism of our staff, the cleanliness, and the facilities. Your praise is a great motivation for our team to continue providing excellent service. We hope to welcome you back with us soon. Kind regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

21.07.2025

10/10

Thank you for everything. I specifically would like to thank Sophie and other colleagues from the Reservations Office for their kind assistance during the booking process.

Hotel reply

Dear Guest, Thank you very much for your kind words and positive feedback. We are very pleased to hear that Sophie and our team in the reservations office were able to assist you during the booking process. We place great value on excellent service, and your praise motivates us to continue to give our best. With kind regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

18.07.2025

9/10

This hotel is on a a very good location, opposite the park and only 1 minute from the public trasport station, which brings you within 20 minutes to the centre, this was great. It is a very pleasant and clean hotel and a nice staff. We stayed 4 nights and will do it again if we return to Vienna, perfect price for good quality.

Hotel reply

Dear guest Thijs K., Thank you for your wonderful feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated our prime location, cleanliness, and the service provided by our staff. It is always our aim to offer great quality at a reasonable price, and we are pleased that you found this during your four-night stay. We look forward to welcoming you back on your next visit to Vienna. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

15.07.2025

10/10

Everything was just perfect! Strong recommendation, especially for the staff. They are an example for the other touristic workers how the guest should be treated. Congratulations!

Hotel reply

Dear Gordana, Thank you very much for your fantastic feedback! We are very pleased to hear that you were so satisfied with our service and the commitment of our team. Your praise is a wonderful confirmation of our efforts to provide our guests with the best possible stay. We look forward to welcoming you back with us soon. Warm regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

23.06.2025

10/10

This is an exceptionally clean and comfortable hotel. The building retains its historic grandeur but has every modern facility including fast free WiFi. Its location is ideal for visiting all the sights Vienna has to offer with Vienna’s famous public transportation system within easy walking distance. The hotel offers an excellent breakfast, catering for all tastes, that can be taken in the airy breakfast room or on the terrace. The hotel restaurant has a limited menu with a wider range of food available within easy walking distance. Definitely a hotel to use when visiting Vienna.

Hotel reply

Dear Mr. M., Thank you very much for your kind review of Austria Trend Parkhotel Schönbrunn. We are delighted to hear that you found our hotel exceptionally clean and comfortable, and that you appreciated the blend of historic grandeur with modern facilities. It is wonderful to know that our fast and complimentary WiFi met your expectations, and that you found our location convenient for exploring the beautiful city of Vienna. We take great pride in our breakfast offerings, so we are thrilled that you enjoyed the variety available in our airy breakfast room and on the terrace. Your feedback regarding the restaurant's menu is also appreciated; we strive to provide a selection that complements the local dining options available within walking distance. We sincerely thank you for recommending us as a destination for future visitors to Vienna. It was a pleasure to host you, and we look forward to welcoming you back on your next trip to our beautiful city. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

19.06.2025

6/10

I am a regular hotel guests at Parkhotel Schönbrunn and always had nice stays in the past. This year I missed the personal approach and friendliness of staff members. There was definitely something missing and the atmosphere was tensed. The quality of cleannes has dropped significantly, especially in the hotel rooms. It seemed that the cleaning staff had few time to clean touroughly. Each morning they knocked on our door very early and tried to come in while we were still in bed waking up. I can only give positive remarks on the bar staff.

Hotel reply

Dear Guest, Thank you very much for your feedback and for visiting us again. We are pleased to hear that you have had pleasant stays with us at the Parkhotel Schönbrunn in the past. We greatly appreciate your praise for our bar staff. However, we regret that your stay this year did not meet your expectations and that you noticed a change in the warmth of our team as well as in the cleanliness of the rooms. We take your feedback regarding the early room cleaning seriously, and we will address this with the team to ensure that the privacy of our guests is respected. Please be assured that we are always striving to provide our guests with the best possible service. We value it when our guests inform us about their experiences so that we can improve. Your comments are of great importance to us, and we hope that you will give us the opportunity to make a better impression during your next visit. With kind regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

16.06.2025

9/10

Fantastic hotel, clean, quiet, friendly and super location when visiting Vienna.

Hotel reply

Dear Guest, Thank you very much for taking the time to share your wonderful feedback regarding your recent stay with us. We are pleased to hear that you found our hotel to be clean, quiet, and centrally located, which made your visit to Vienna enjoyable. Our team strives to create a friendly atmosphere, and it is gratifying to know that you experienced this during your stay. Best regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

07.06.2025

9/10

Very clean and comfortable hotel. Friendly staff. Excellent WiFi. Excellent breakfast.

Hotel reply

Dear guest Marsi, Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to hear that you found our hotel clean and comfortable, and that our staff provided you with friendly service. It is wonderful to know that you enjoyed our excellent WiFi and breakfast offerings. We look forward to welcoming you back in the future. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

29.05.2025

10/10

We have had 8 wonderful days in your hotel and plan to return next year. The atmosphere is wonderful. All the staff are friendly and helpful and remembered us from our previous visit. The breakfast is amazing. We enjoyed the selection very much. The staff are wonderful and looked after us so well. It was nice to be greeted every morning by the lady at the Reception Desk. One of the staff remembered us and her service was amazing. The omelette girl was fun!

Hotel reply

Dear Wendy P., Thank you very much for your delightful feedback regarding your recent stay at the Austria Trend Parkhotel Schönbrunn. We are thrilled to hear that you enjoyed your 8-day visit and that our team's efforts to create a warm and welcoming atmosphere left such a positive impression on you. It brings us great joy to know that our staff's friendly demeanor and attentiveness contributed to making your experience memorable. We take pride in the personal connections we establish with our guests, and we are pleased that you felt recognized and valued during your stay. Your mention of our breakfast offerings and the enjoyment you found in the variety available is greatly appreciated. We strive to provide a culinary experience that caters to our guests' preferences, and it is wonderful to hear that you found it amazing. We look forward to welcoming you back next year and hope to make your next visit even more enjoyable. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

26.05.2025

2/10

Overpriced but not satisfactory.

Hotel reply

Dear Guest Lazar, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

26.05.2025

10/10

This a beautiful hotel, great location near metro, palace and zoo. The breakfast is wonderful with a large selection of breakfast foods. The front desk staff were very helpful with directions.

Hotel reply

Dear Ken, Thank you very much for your kind words regarding your recent stay with us at Austria Trend Parkhotel Schönbrunn. We are delighted to hear that you enjoyed our beautiful hotel, the wonderful breakfast selection, and the assistance provided by our front desk staff. Your feedback greatly motivates us to continue providing excellent service. We look forward to welcoming you back in the future. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

24.05.2025

10/10

Our stay was as pleasant as always. Every single person we met was friendly and did everything to fullfill our needs. Espescially Mr. Humair and Mr. Adnan at breakfast did a fantastic job in making a privately difficult trip more easy for us. Thanks a lot for that!

Hotel reply

Dear Julia, Thank you very much for your kind words and your positive feedback regarding your stay! I am very pleased to hear that our team, particularly Mr. Humair and Mr. Adnan, made your stay enjoyable. Your satisfaction is very important to us, and I will gladly share your appreciation with the entire team. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

24.05.2025

10/10

Very nice check in people. Nice location Very clean

Hotel reply

Dear Kevin O., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our check-in team welcoming and appreciated our location and cleanliness. Your kind words will motivate our staff to continue delivering excellent service. We hope to welcome you back in the future for another enjoyable experience. Mit lieben Grüßen Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

27.04.2025

10/10

We had an excellent stay at this hotel, ideally located close to all services and just a few steps from Schönbrunn Palace. I highly recommend this establishment, which far exceeded our expectations thanks to its remarkable architecture, the quality of its facilities, and above all, the kindness and professionalism of its staff and management. Our stay was perfect in every way! We will definitely return on our next trips to Vienna. A big thank you for everything!

Hotel reply

Dear Chafik S., Thank you very much for your wonderful feedback regarding your stay at our hotel. We are delighted to hear that you found your time with us to be excellent and that the location, architecture, and quality of our facilities exceeded your expectations. It is particularly gratifying that you highlighted the friendliness and professionalism of our team. We always strive to provide our guests with an unforgettable experience, and your positive feedback serves as a great motivation for us. It is pleasing to know that you appreciated our proximity to Schönbrunn Palace and other amenities. We would be very pleased to welcome you back during your next visit to Vienna. Thank you for your recommendation and your kind words! Best regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

22.04.2025

10/10

Lovely hotel. We brought our fur baby and the hotel had provided food dishes and a blanket for her upon arrival. Nice touch!!

Hotel reply

Dear Suzanne D., Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you and your furry companion enjoyed the special touches we provide. Our team strives to create a welcoming atmosphere for all our guests, including their pets. We look forward to welcoming you back for another memorable visit. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

14.04.2025

10/10

Excellent 4* hotel, outstanding breakfast, nice rooms, some with too little storage room, close to subway station, decent restaurant.

Hotel reply

Dear guest, Thank you very much for your positive feedback regarding your stay at our hotel. We are very pleased to hear that you enjoyed our breakfast and the location near the subway station. We take your comment about the storage space in the rooms seriously and will discuss it internally to consider possible improvements. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

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