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9.1 out of 10

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8.7/10

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996 Reviews

8.8/10

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9391 Reviews

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570 Reviews

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8.7 /10

Latest reviews from our guest surveys

18.01.2025
10/10

18.01.2025
8/10

17.01.2025
10/10

14.01.2025
8/10

Apart from the unhelpfulness and aloofness of some of the Reception staff, we had a very pleasant stay. When we arrived, I went inside to check in, the Receptionist checked us in, she didn't make it clear which room we were in, so after wandering around for about 5 minutes, a Porter then asked which room we were in, he them showed me where the lifts were, I took the luggage upstairs, I then came back down to collect my husband who was still outside where is was very cold. My husband is in a wheelchair, and I wasn't told when i made the booking that there are steps leading to the Reception desk, we were there then told that there was a ramp at the other end of the building, BUT, it was through the Bar/Café, not a good look, as it was very busy. There is a lift from the pavement to the Reception, but we weren't told that until we had been there 3 days, and it was a Porter that told us, the Reception staff should have told us about the lift. They did know this as when I made the booking I told them that my husband was in a wheelchair. When we eventually got to our room, we were wanting Room Service, we didn't find a Menu, so I went back down stairs to enquire, no room service, just the Menu in the 1 bar that was open, (it was a Monday night with a function going on) We also found that this wasn't true, as we were going down to dinner, there was a room service trolley outside a room on our floor. We wanted a table, but as they were so busy, it would be at least an hours wait, so we booked a table and the staff phoned us when a table became available. The Bar staff, Alexander and a young lady, ( I can't remember her name, sorry) were working really hard but made our meal very enjoyable, as they were very friendly and made us feel welcome, taking an interest in why we were there, they also gave us some recommendations. My husband and I have both worked in hotels, so we know what is like. We would stay again, but I hope the Reception staff have some more training.

Dear Catherine D., Thank you for taking the time to share your thoughts regarding your recent stay at Austria Trend Parkhotel Schönbrunn. We are pleased to hear that you enjoyed many aspects of your visit and appreciate your acknowledgment of our bar staff, Alexander and his colleague, who contributed positively to your dining experience. We sincerely apologize for the inconveniences you faced upon your arrival, particularly regarding the accessibility information for the Reception area and the lack of clarity provided by our staff during check-in. It is our commitment to ensure all guests, especially those with special requirements, receive the necessary information to enhance their stay. We will certainly review our procedures to ensure that our team is equipped with the knowledge to assist our guests better, especially in relation to accessibility. Your feedback will aid us in improving our services and providing a more seamless experience for future guests. Regarding the room service, we apologize for any confusion you experienced. We strive to communicate our services clearly, and it appears there was a misunderstanding during your stay. We appreciate your understanding and patience as we strive to provide a high standard of service. Your feedback is invaluable to us, and we are grateful for your constructive comments. We hope to welcome you back in the future, with the expectation that your next experience will be even more enjoyable. Mit freundlichen Grüßen Abela Alnajaffi Austria Trend Parkhotel Schönbrunn best regrets Abela Alnajaffi Austria Trend Parkhotel Schönbrunn

12.01.2025
10/10

11.01.2025
10/10

10.01.2025
9/10

09.01.2025
8/10

08.01.2025
8/10

Very nice. The ballroom was just wonderful! possibly the best place I've ever eaten breakfast. One thing, you need to supply a PC or Laptop for customer use, it can be located in the reception/bar area and easily secured to a table.

Dear Paul M., Thank you for your kind words about our ballroom and the breakfast experience. We are thrilled to know that you enjoyed your time with us. Your suggestion regarding the availability of a PC or laptop for guest use has been noted, and we appreciate your feedback as it helps us improve our services. Mit freundlichen Grüßen Abela Alnajaffi Austria Trend Parkhotel Schönbrunn best regrets Abela Alnajaffi Austria Trend Parkhotel Schönbrunn

07.01.2025
9/10

06.01.2025
10/10

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Location

Exterior view hotel building | Parkhotel Schönbrunn in Vienna
Austria Trend Parkhotel Schönbrunn

Hietzinger Hauptstr. 10-14, 1130 Wien,

parkhotel.schoenbrunn@austria-trend.at +43 (1) 87 804-0

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Austria Trend Parkhotel Schönbrunn
Hietzinger Hauptstr. 10-14
1130 Wien , Austria
Tel : +43 (1) 87 804-0

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