Guest reviews

                                                Location
                                                1744 Reviews
                                            
9 /10

                                                Vibe
                                                485 Reviews
                                            
8.7 /10

Latest reviews from our guest surveys

11.03.2026

10/10

11.03.2026

9/10

We very much loved our stay as the hotel is very atmospherical and most of the staff were very friendly and helpful. It is sad that some staff were not friendly. The room and Schlosscafé was way too hot. The air conditioning did not work in the room, we had to open the windows all the time. But besides that we absolutely enjoyed our stay in this beautiful hotel!!

10.03.2026

10/10

Beautiful hotel, with amazing rooms and location. It's no wonder it is so popular, and very much worth staying in. Great staff, who are friendly, helpful and polite. A wonderful experience.

10.03.2026

9/10

10.03.2026

9/10

10.03.2026

8/10

09.03.2026

9/10

Only issue we had was with a sewer smell in the bathroom that got progressively worse during our 3 days

06.03.2026

10/10

Loved our stay. Checking in was easy and staff very friendly. The restaurant was wonderful and great service. Will be back and highly recommend to others.

Hotel reply

Dear Mrs. W., thank you very much for your positive feedback regarding your stay at our hotel. We are very pleased to hear that you enjoyed the check-in process as well as the friendliness of our staff. We also appreciate your kind words about our restaurant and the service. We look forward to welcoming you back soon and thank you for your recommendation. Kind regards, Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

06.03.2026

8/10

06.03.2026

10/10

05.03.2026

8/10

23.02.2026

8/10

I like the hotel. The room was fabulous. Staff were a bit curt sometimes. We will stay there again for the rooms.

Hotel reply

Dear Mr. S., Thank you very much for your positive feedback regarding your stay at our hotel. We are very pleased to hear that you liked the room. We take your comment regarding the friendliness of our staff seriously and will discuss it internally to further improve our service. We look forward to welcoming you back with us soon. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

20.02.2026

4/10

We chose this hotel based on a previous stay but were very disappointed. No toiletries, lacklustre service and some rude staff means that we would not stay here again. Such a shame because it is in a good location.

Hotel reply

Dear Cherelle, thank you for providing your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced related to the absence of toiletries and the service quality. Your comments regarding our staff will be addressed with the team to ensure we maintain the high standards expected at our hotel. We appreciate your insights and hope you might reconsider us in the future. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

04.11.2025

9/10

Perfect stay! Great location, great room, the size was very comfortable and the bed was heavenly!

Hotel reply

Dear Monique, Thank you for your wonderful feedback regarding your recent stay at Austria Trend Parkhotel Schönbrunn. We are delighted to hear that you enjoyed our prime location, spacious accommodations, and the comfort of our beds. Your satisfaction is our top priority, and it is rewarding to know that we met your expectations during your visit. We look forward to welcoming you back in the future. Kindest regards Michael Steffan General Manager Austria Trend Parkhotel Schönbrunn

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