Guest reviews

                                                Vibe
                                                406 Reviews
                                            
9 /10

                                                Location
                                                1220 Reviews
                                            
8.7 /10

Latest reviews from our guest surveys

18.11.2021

10/10

Overall, we had a very nice experience in this hotel. The staff was friendly, the breakfast was good and the hotel was extremely clean which we really appreciated.

Hotel reply

Dear Viktoria, first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kind regards Barbara Hahn Guest Relation - für das Team vom Austria Trend Parkhotel Schönbrunn

17.11.2021

10/10

Just a problem about parking cost, too expensive

Hotel reply

Dear Guest Gossens, thank you for staying in our Austria Trend Parkhotel Schönbrunn. First of all we would like to thank you for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. We are very sorry that you were not satisfied with the parking offer. Since the garage is not part of the hotel and offered by an external operator as a public garage, we are unfortunately not able to influence the pricing and the size of the parking lot. Despite constant demands on our part, unfortunately we cannot offer any cooperation at the moment. Alternatively, there is free parking on the street (unluckily our hotel is located in an area with fee-based short-term parking) at a distance of about 5 minutes or a cheap Park & Ride facility - our reception is happy to help with information. It would be our pleasure to welcome you to our next stay in Vienna. Kind regards Barbara Hahn Guest Relation - für das Team vom Austria Trend Parkhotel Schönbrunn

17.11.2021

9/10

17.11.2021

10/10

15.11.2021

10/10

The hotel is beautiful and close to the Schönbrunn Palace, walking distance and near the train station. The bellman was amazing and super friendly. I will certainly return. We checked out early and received breakfast to go, thank you that was first class. I will tell everyone about the hotel and recommend it. Thank you for a great stay and the memories.

Hotel reply

Dear Mr. C., thank you for choosing our Austria Trend Parkhotel Schönbrunn for your travels to Vienna and taking time for your absolute positive review! Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks for our passion to be your host. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Kind regards Barbara Hahn Guest Relation - für das Team vom Austria Trend Parkhotel Schönbrunn

13.11.2021

9/10

11.11.2021

8/10

10.11.2021

10/10

09.11.2021

10/10

It was only our second time at this hotel but at check in the lady recognized me already. I am a former front office manager, now sales director, so I look at hotels also in a professional way, these gestures make the difference and that’s why we will be back again.

Hotel reply

Dear Mrs. H., our heart leaps up as we are reading your enthusiastic and excellent feedback! We are truly grateful for your praising words, which we will share with our staff with pleasure! We are very pleased that you have enjoyed a completely perfect stay with us. Every employee at the Austria Trend Parkhotel Schönbrunn is a dedicated host and our guests can feel this passion in every department of our hotel. We are already looking forward to your next visit to be your host again. Best Regards Barbara Hahn Guest Relation - für das Team vom Austria Trend Parkhotel Schönbrunn

09.11.2021

9/10

09.11.2021

8/10

03.11.2021

10/10

We will be back that's for sure.It was an experience we will never forget.We want to explore Vienna so much more.And when we do it our starting will be from your hotel.

Hotel reply

Dear Mrs. r., we are pleased to welcome you in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are delighted to read that you enjoyed your stay in Vienna and that you felt so comfortable and welcome in our Austria Trend Parkhotel Schönbrunn – thank you for your recommendation and for your wish to come back! We would be honored to welcome you again as our valued guest. Kindest regards Barbara Hahn Guest Relation - für das Team vom Austria Trend Parkhotel Schönbrunn

02.11.2021

5/10

This hotel not for me

Hotel reply

Dear Elena, we are pleased to welcome you as our esteemed guest at the Austria Trend Parkhotel Schönbrunn and that you took the time to share your impressions with us. As we always strive to continually improve our offerings and services, we would like to ask politely if you could tell us the details of your stay. Only with your help, we get the possibility to make positive changes. Your feedback is highly appreciated! At the same time we would like to apologize for the inconveniences caused to you. Thank you very much for your help and we wish you a successful day! Kindest regards, Barbara Hahn Guest Relation - für das Team vom Austria Trend Parkhotel Schönbrunn

29.10.2021

9/10

A very nice stay in a beautiful hotel in a beautiful area!

Hotel reply

Dear Mr. S., first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Guest Relation - für das Team vom Austria Trend Parkhotel Schönbrunn

26.10.2021

10/10

We had a wonderful stay in Vienna made all the more special by our stay at this hotel. The friendly greeting given by Daniel when we arrived to the quality of the room, the excellent breakfast and the convenient location made our stay extra special. We would have no hesitation on recommending a stay here. Mike and Annie from UK

Hotel reply

Dear Annie and Mike, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at our Austria Trend Parkhotel Schönbrunn. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing our aims, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Austria Trend Parkhotel Schönbrunn and we hope you choose us again to create more memories here whenever your travels bring you back to Vienna. Kindest regards Barbara Hahn Guest Relation - für das Team vom Austria Trend Parkhotel Schönbrunn

24.06.2021

6/10

Overall, it was just acceptable, cleanliness is a huge issue at Parkhotel Schoenbrunn. Our room was dirty all throughout our stay with dust and hair never cleaned. And under the bed, clouds of dust which had been there for a while ! It was truly filthy. I loved Vienna but will not stay in one of your hotels again, there is a large choice to choose from in Vienna.

Hotel reply

Dear Mrs. Zancanella, we would like to thank you for choosing our Austria Trend Parkhotel Schönbrunn for your stay in Vienna. We are also very grateful for your constructive feedback. We take every word very much to our heart to constantly improve ourselves and our complete offer as well as our service. We sincerely apologize to you that significant points did not meet your expectations. It is by no means our service standard that you have been treated unprofessional and unfriendly by our staff, this is totally unacceptable. Friendliness is our top priority. We are very sorry that this was not the case with you. We assure you that we will definitely discuss the issue of friendliness with our employees. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at Austria Trend Parkhotel Schönbrunn, we sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Of course, we can understand if in this regard you may not want to accept an apology. Nevertheless, we would be very happy if someday we would welcome you again as our guest. And of course, we will do everything possible to make sure you enjoy your stay to the fullest. Sincerly Barbara Hahn Guest Relation - für das Team vom Austria Trend Parkhotel Schönbrunn

24.06.2021

8/10

This is my third time that I have stayed at this beautiful hotel, I love it for position it is easy to reach from the highway and there are also some good places to eat .

Hotel reply

Dear Filippo, first of all, we would like to thank you for staying the third time in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn Guest Relation - für das Team vom Austria Trend Parkhotel Schönbrunn

23.06.2021

10/10

Absolutely love how clean everything is. As we booked the executive room, we had a bigger space so it was worth the extra money. The butler was really helpful and kind, ushering us to our room with our suitcases.The waiters who served us during breakfast are proactive and are always ready to serve. Service was top notch. The shower room was incredibly spotless. I just love how everything was squeaky clean. Nothing to complain about the hotel. Only one thing to suggest; that the receptionist should have advised us to drive to the Testcenter instead of to walk there. There is a drive-through testcentre which was much convenient compared to walking through the park at 34 degrees .

Hotel reply

Dear guest Wieck, first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. It is very important for us that you have felt comfortable in our house and we could offer you the optimal starting point for your stay in Vienna. We are very grateful to our guests for their constructive feedback and will gladly include your comment in our quality meeting to address the points of criticism. Reviews from our guests is our motivation to do our best and make you feel at home with us. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn Guest Relation - für das Team vom Austria Trend Parkhotel Schönbrunn

22.06.2021

6/10

Hotel reply

Dear Mrs. Zancanella, we would like to thank you for choosing our Austria Trend Parkhotel Schönbrunn for your stay in Vienna. We are also very grateful for your constructive feedback. We take every word very much to our heart to constantly improve ourselves and our complete offer as well as our service. We sincerely apologize to you that significant points did not meet your expectations. It is by no means our service standard that you have been treated unprofessional and unfriendly by our staff, this is totally unacceptable. Friendliness is our top priority. We are very sorry that this was not the case with you. We assure you that we will definitely discuss the issue of friendliness with our employees. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at Austria Trend Parkhotel Schönbrunn, we sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Of course, we can understand if in this regard you may not want to accept an apology. Nevertheless, we would be very happy if someday we would welcome you again as our guest. Of course, we will do everything possible to make sure you enjoy your stay to the fullest. Sincerly Barbara Hahn Guest Relation - für das Team vom Austria Trend Parkhotel Schönbrunn

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