Guest reviews

                                                Location
                                                1226 Reviews
                                            
9.4 /10

                                                Breakfast
                                                718 Reviews
                                            
8.9 /10

                                                Service
                                                813 Reviews
                                            
9.1 /10

Latest reviews from our guest surveys

23.11.2023

7/10

22.11.2023

10/10

22.11.2023

9/10

22.11.2023

10/10

21.11.2023

10/10

18.11.2023

10/10

18.11.2023

10/10

09.11.2023

9/10

07.11.2023

7/10

07.11.2023

10/10

07.11.2023

10/10

Place and service, everything was great. Thank you for hospitality.

Hotel reply

Dear Mrs. V., we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Kindest regards Barbara Hahn Guest Relation for the team of Austria Trend Hotel Schloss Wilheminenberg

06.11.2023

9/10

We enjoy the hotel very much. Is our 3rd stay and we will return with pleasure. The rooms are spacious. Beds are very comfortable. We find it perfectly clean and very neat. We enjoy the outdoor space and view over Vienna. Overall, an elegant, comfortable, relaxing stay.

Hotel reply

Dear Sonia, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at our Austria Trend Parkhotel Schönbrunn. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing our aims, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Austria Trend Parkhotel Schönbrunn and we hope you choose us again to create more memories here whenever your travels bring you back to Vienna. Kindest regards Barbara Hahn Guest Relation for the team of Austria Trend Hotel Schloss Wilheminenberg

11.10.2023

10/10

It was a pleasure to stay in your beautiful hotel. The building is well located with a view from the terrace over Vienna. Being out of the city made us feel we were experiencing more of Austria. The rooms were quiet and relaxing. We enjoyed the meals we had very much indeed and the breakfast offered many different options. The staff at all times were helpful and friendly and we thank them for their excellent service

Hotel reply

Dear Mrs. D., first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. It is very important for us that you have felt comfortable in our house and we could offer you the optimal starting point for your stay in Vienna. Reviews from our guests is our motivation to do our best and make you feel at home with us. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn Guest Relation for the team of Austria Trend Hotel Schloss Wilheminenberg

06.09.2023

8/10

I will recommend your hotel because I enjoyed my stay and if I am ever in Vienna, I will stay with you. I will try to send you a shipment with good quality Polish sweets, packed of course, but I would like you to see and compare the quality of Polish products, which really have nothing to be ashamed of compared to other Western products This is a full answer from How can we improve? When it comes to bread and sweets, bread should be more fragrant and fresh, sweets should be of better quality. On the plus side, warm croissants that could be eaten with Nutella instead of not very tasty ready-made cakes from stores. As for the meats, I didn't try them because they didn't look appealing. Cheeses were ok. Warm dishes like scrambled eggs, sausages and beans could have been more varied. Hard-boiled eggs could be served without the shell, garnished with sprouts or mayonnaise.

Hotel reply

Dear Tom, first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you liked your time here in Vienna. We are very grateful for your constructive feedback. We take each of them very much to our heart to constantly improve ourselves and our complete offer as well as our service. Of course we deeply regret that you could not leave our house alone with positive memories and it came during the stay to service deficiencies. We assure you, we will include your comments in our Quality Meeting to address the points of criticism. If you are planning your next trip to our beautiful city, we would be happy to be your host again. Kind regards Barbara Hahn Guest Relation - for the team of Austria Trend Hotel Schloss Wilheminenberg

01.09.2023

8/10

Well located. Feeling of real palace. Just rooms little small breakfast amazinglt great.

Hotel reply

Dear Avichay B., first of all, we would like to thank you for staying in our Austria Trend Hotel Schloss Wilheminenberg and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn, Guest Relation - for the team of Austria Trend Hotel Schloss Wilheminenberg

26.08.2023

9/10

Lovely chateau and location. Rooms need to be renovated. No air condition.

Hotel reply

Dear Gasper Z., first of all, we would like to thank you for staying in our Austria Trend Hotel Schloss Wilheminenberg and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. We constantly aim to provide our guests with the finest of facilities and services and we are very sorry that we did not meet your expectations concerning our hotel room. Furthermore we regret deeply that one fact did not meet your expectations and we assure you that this does not correspond to our usual standard. We would like to apologize for the inconveniences during your stay. We understand that air conditioning is comfortable at certain temperatures, however we do not advertise in public having an air conditioning system. Thank you for your understanding. We are looking forward to welcoming you back in the future and wish you all the best. Kindest regards Barbara Hahn, Guest Relation - for the Austria Trend Hotel Schloss Wilheminenberg Team

25.08.2023

5/10

1st time i stayed in your hotel was like 15 years ago, I was unlucky that in Vienna than it was also extremely warm. Than I said, never ever since I could not fall asleep the whole night. This time I made compromise since other colleagues arrives and our Company is nearby. Unfortunately, we were again not to lucky regarding high temperature and the same story with lack of air condition happened. I am aware you are Schloss and protected building but unfortunately El Nino, and we, people do to the Planet what some of us do.

Hotel reply

Dear guest Pazur, thank you for staying in our Austria Trend Hotel Schloss Wilheminenberg and sharing your constructive feedback with us. We regret deeply that one fact did not meet your expectations and we assure you that this does not correspond to our usual standard. We would like to apologize for the inconveniences during your stay. We understand that air conditioning is comfortable at certain temperatures, however we still do not advertise in public having an air conditioning system. Thank you for your understanding. We are looking forward to welcoming you back in the future and wish you all the best. Kindest regards Barbara Hahn, Guest Relation - for the Austria Trend Hotel Schloss Wilheminenberg Team

18.08.2023

7/10

The only negative point is there is no ac in the room

Hotel reply

Dear guest, thank you for staying in our Austria Trend Hotel Schloss Wilheminenberg and sharing your constructive feedback with us. We regret deeply that our hotel did not meet your expectations and we assure you that this does not correspond to our usual standard. We would like to apologize for the inconveniences during your stay. We understand that air conditioning is comfortable at certain temperatures, however we do not advertise in public having an air conditioning system. Thank you for your understanding. We are looking forward to welcoming you back in the future and wish you all the best. Kindest regards Barbara Hahn Guest Relation - for the Austria Trend Hotel Schloss Wilheminenberg Team

18.08.2023

8/10

Amazing location ***** Great service ***** Friendlines ***** Menu for the lunch & Diner bit small special because there is nothing in the area else to eat hope to visit the hotel again Greetings Marco M.

Hotel reply

Dear Mr. M., we are pleased to welcome you in our Austria Trend Hotel Schloss Wilheminenberg and for taking the time to rate your impressions. We are delighted to read that you enjoyed your stay in Vienna and that you felt so comfortable and welcome in our Austria Trend Hotel Schloss Wilheminenberg – thank you for your recommendation and for your wish to come back! We would be honored to welcome you again as our valued guest. Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Hotel Schloss Wilheminenberg

09.08.2023

9/10

Our stay at your hotel was very pleasant. The staff was helpful, breakfasts were very good. Thank you for a small gift to our child on arrival. He was very pleased. The gift is very nice and useful at the same time. We appreciated your parking as well as the beautiful view from the hotel. Our beds were comfortable.

Hotel reply

Dear Tatiana first of all, we would like to thank you for staying in our Austria Trend Hotel Schloss Wilheminenberg and for taking the time to rate your impressions. It is very important for us that you and your family have felt comfortable in our house and we could offer you the optimal starting point for your stay in Vienna. Reviews from our guests is our motivation to do our best and make you feel at home with us. If you are planning your next trip to your exciting city, we would be delighted to be your host again. Kindest regards Barbara Hahn Guest Relation - for the team of Austria Trend Hotel Schloss Wilheminenberg

26.06.2023

6/10

I understand the renovation costs a lot but to keep carpet clean or replace it is not a rocket science. Please, disinfect remote control as it is terribly dirty. Maybe to have separate room for children would be great asset as I saw many families with children. Add more routers to reach remote rooms like mine was (#123, ground floor left side) I dont know how about other guest but clean space and floor is crucial as it is hygienic topic. Breakfast is great as well as the staff

Hotel reply

Dear Mr. S., Thank you for your constructive feedback and that we were able to welcome you as a guest in our hotel! We are extremely pleased that you felt comfortable in our house and that we were able to offer you the ideal starting point for your stay in Vienna. At the same time, we are very sorry that your stay was not to your complete satisfaction and we assure you that this is not up to our usual standards. Every review is important for us to get the possibility to improve our offers in the future. Of course, we will include your constructive criticism in our quality meeting in order to address the points of criticism. We apologize for the inconvenience. If you are planning your next trip to our beautiful city, we would be happy to be your host again. Kind regards Barbara Hahn Guest Relation - for the team of Austria Trend Hotel Schloss Wilheminenberg

09.06.2023

10/10

Very charming hotel on the beautiful place with wonderful view. Hotel is clean, comfortable, with old charm. The bus stops infront of the hotel and it takes 10 minutes to get to the metro station. Parking is for free, lot of trees and flowers are around. I will definitely stay there next time in Viena, it was just positive experience.

Hotel reply

Dear Viera, we are pleased to welcome you in our Austria Trend Hotel Schloss Wilheminenberg and for taking the time to rate your impressions. We are delighted to read that you enjoyed your stay in Vienna and that you felt so comfortable and welcome in our Austria Trend Hotel Schloss Wilheminenberg – thank you for your recommendation and for your wish to come back! We would be honored to welcome you again as our valued guest. Kindest regards Barbara Hahn, Guest Relation - for the team of Austria Trend Hotel Schloss Wilheminenberg

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