Guest reviews

                                                Breakfast
                                                543 Reviews
                                            
9.1 /10

                                                Service
                                                654 Reviews
                                            
9.1 /10

                                                Location
                                                899 Reviews
                                            
9.1 /10

Latest reviews from our guest surveys

17.03.2020

10/10

I highly recommend Austria Trend Hotel Schloss Wilhelminenberg as the perfect place to be when in Vienna. Welcoming staff, spotless room, impressive cafe interiors, enchanting view of the city, impeccable gustatory breakfast (compared to most EU hotels), easy transport access just outside the property. We certainly had a lovely stay in this hotel.

Hotel reply

Dear Guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and that we could meet your expectations. We hope to see you again very soon. Sincerely, Raimund Höflinger - General Manager

10.03.2020

10/10

10.03.2020

8/10

10.03.2020

10/10

09.03.2020

10/10

09.03.2020

8/10

09.03.2020

10/10

04.03.2020

10/10

Very nice place, historic and beautiful building, comfortable and cosy room, quiet area with a lot of nature, helpful and friendly staff-we liked everything . Thank you very much.

Hotel reply

Dear Olena, thank you for the great review of our hotel! We are glad that you enjoyed your stay, especially the ambience and the location of the hotel. We hope to see you again very soon. Sincerely, Raimund Höflinger - General Manager

04.03.2020

10/10

03.03.2020

8/10

02.03.2020

10/10

07.01.2020

4/10

They gave us a room with an internal staircase and mezzanine, but this was not said at the time of booking and my partner cannot climb the stairs! We pointed out that the replaced room was dirty and they lost their patience, treating us rudely and disrespectfully. The room was lower but to get back the difference in price, we had to ask for it!

Hotel reply

Dear Angela, thank you for taking the time to share your feedback. This is very important for us, as we naturally want to constantly improve and develop ourselves. We are very pleased that you have enjoyed our breakfast and that you felt well looked after in the restaurant. We regret that the executive room with an internal staircase and mezzanine which you have booked did not meet your expectations although the room description and the pictures of this room category show the special style. These rooms are also very popular as they offer a beautiful view over the city. As you did not like this room type our front office employee has offered you a classic room as these rooms are without an internal staircase and it was extremely correct that he advised you that this was a cheaper category and that you would get back the surcharge you had already paid for the actually higher category. We also have to mention that the non-alcoholic drinks in the minibar are only included in the executive rooms and in the suites, but not in the classic and comfort rooms. In the classic rooms and in the comfort category, the minibars are each filled with 2 mineral water and these are charged according to the existing price list. We regret that the room you changed into was dusty. This must not happen and we sincerely apologize for the inconveniences. Cleanliness and friendliness are our most important quality criteria, which is also perceived very positively by our guests and evaluated accordingly. We very much regret that you have gained a completely different impression. We would be happy to welcome you again to our hotel and remain Sincerely, Raimund Höflinger - General Manager

07.01.2020

8/10

The room was clean, but there was not even a basic crockery or cutlery..no hot water kettle, no tea/coffee sachets etc. overall it was ok, not great experience at all.

Hotel reply

Dear Guest, thank you for the positive review and for taking the time to share your feedback. We are glad that you have spent a pleasant stay with us. We are pleased to inform you that all rooms will be equipped with a kettle this month (these are currently only available on request at the reception) We hope to see you again very soon. Sincerely, Raimund Höflinger - General Manager

04.01.2020

8/10

Hotel and room with a fantastic view on Vienna city. Very friendly staff, thank you!

Hotel reply

Dear Guest, thank you for the positive review of our hotel! We are glad that you enjoyed your stay, especially the location of the hotel with the beautiful view and we also appreciate the positive feedback regarding our employees. We deeply regret that you had an allergic reaction. Cleanliness in particular is one of our most important quality characteristics and is perceived extremely positively by our guests and evaluated accordingly. We sincerely apologize for the fact that cleaning in your case may not have met our usual standards and we regret the inconveniences. We hope to see you again very soon. Sincerely, Raimund Höflinger - General Manager

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