Guest reviews

                                                Location
                                                860 Reviews
                                            
9.2 /10

                                                Breakfast
                                                540 Reviews
                                            
8.9 /10

                                                Service
                                                595 Reviews
                                            
9.1 /10

Latest reviews from our guest surveys

11.09.2019

10/10

08.09.2019

8/10

08.09.2019

8/10

06.09.2019

10/10

04.09.2019

8/10

Lovely hotel. Restaurant often occupied. Limited access. Airco would be a plus. Fantastic view.

30.08.2019

8/10

28.08.2019

8/10

27.08.2019

10/10

27.08.2019

6/10

25.08.2019

10/10

Thanks for the service its an awesome hotel.

25.08.2019

10/10

20.08.2019

6/10

The location of the hotel, with it’s view over Vienna, is superb. Together with your free parking and easy connections to get to the inner city the hotel is a really good choice. Informe your guests about fairly cheap prices with taxi to and from the inner city (20-25 Euro), which will be positive. But I’m afraid the hotel is no longer a 4-star hotel, even though your rooms are excellent.

Hotel reply

Dear Mr Borge, Thank you for taking the time to share your feedback. We are very pleased that you have enjoyed the location of the hotel with the beautiful view and the good traffice connections. Our hotel is a very popular location for all kinds of events and that's why it could happen that the restaurant and terrace may be closed, especially on the weekends, The current dates can be found on our homepage. As an alternative, our Bibliothek serves as à la carte restaurant. We are aware that this is not comparable to a place on the terrace, especially in good weather and we would like to apologize for the inconveniences and the disappointment. We are constantly striving to increase the comfort for our guests and there are ongoing improvements made and renovation works carried out. But an extensive general renovation is unfortunately not planned in the near future. We hope to welcome you back to our hotel and remain Sincerely, Raimund Höflinger - General Manager

18.08.2019

6/10

Friendly hotel with fantastic views of Vienna. Easy to get to the centre using the buses and underground, takes about 30 minutes. Overall a good stay

Hotel reply

Dear Guest, Thank you for taking the time to share your feedback. We are very glad that you have enjoyed the ambience and the location of the hotel with the beautiful view. We deeply that the cup in your room was not clean - that should not happen and we would like to appologize for that. We also regret that the meal in our restaurant did not meet your expectations. We would be very pleased to welcome you again to our hotel and remain Sincerely, Raimund Höflinger - General Manager

06.08.2019

10/10

A beautiful hotel with fantastic views over Vienna. The sumptuous two-level room was very comfortable and a unique experience. A large choice of breakfast and dinner on the terrace, with those beautiful views. The staff were friendly, helpful and helped create a relaxed and very pleasant atmosphere. The only thing missing was aircon, however we had 2 fans in our room which helped. Would definitely recommend.

Hotel reply

Dear Mr David, thank you for the great review of our hotel! We are glad that you have spent a pleasant stay with us and that we could meet or even surpass your expectations. We hope to see you again very soon. Sincerely, Raimund Höflinger - General Manager

17.07.2019

8/10

Very nice hotel, helpfull staff. The location is superb with a bus connection right in front of the hotel. Public transport is very well organised in Vienna. Airconditioning in the rooms would be nice. The breakfast was very good. All by all, we highly recommend this hotel to any traveller.

Hotel reply

Sehr geehrter HErr Hans, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Raimund Höflinger - Direktor

16.07.2019

4/10

I would only go again because the location as the hotel is up on a very beautiful hill by some vineyards. but don't expect too much if you are used to good 3 stars standard in Europe, this was more like 2 stars hotel when stepping inside including the service and overall feeling with the place. I would recommend also to go for breakfast somewhere else if you really want to start your morning with fresh and tasty food.

Hotel reply

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Raimund Höflinger Direktor

01.07.2019

8/10

Very nice and athmospheric hitel located in a beautiful park, still only minutes form the city centre by car. Room was clean and generally of good quality. It would be nice to have late night service (snaks and drinks) for tired travelers.

Hotel reply

Dear Kain, thank you for the positive review of our hotel! We are glad that you enjoyed your stay, especially the athmosphere and the location of the hotel with the beautiful view. We regret that you had no possibility to buy a drink or snack on your arrival. Our restaurant is open until 23:00 and each minibar is stocked with one still and one sparkling mineral water. Our minibar service is available at any time and the minibar will be replenished by our staff (current price list applies) with f.e. wine, beer, sparkling wine, Cola, orange juice, Red Bull or some snacks like Manner Schnitten, salty snacks and Haribo gum). We would like to apologize if this service was not offered to you. We also regret that the comfort room did not meet your expectations. All our comfort rooms (except 4) are constrcuted on two levels. They have also very large windows and offer a beautiful view over the city. Our executive rooms are constructed also on two levels but offer additional room and bathroom amenities. The rooms of our classic category have no stairs inside but have also smaller windows and do not offer a view over the city. We hope to welcome you again to our hotel and remain Sincerely, Raimund Höflinger - General Manager

30.06.2019

8/10

It’s a lovely old grand hotel with great views over Vienna. Very conveniently located with a public bus service to the city centre on its doorstep. Located 30 mins to the heart of Vienna but surrounded by the woods and wineries. Perfect experience and will definitely come back here again.

Hotel reply

Dear Jill, thank you for the great review of our hotel! We are glad that you enjoyed your stay, especially the location of the hotel with the beautiful view. We hope to see you again very soon. Sincerely, Raimund Höflinger - General Manager

08.05.2019

4/10

Never have I had a double bed consist of 2 singles shoved together with 2 single duvets despite my reservation saying my room would have a double bed. For a 4 star hotel I'd expect tea and coffee facilities. Hotel is stunning from the outside.

Hotel reply

Dear Mr Stuart, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We regret that the information you received regarding the type of bed in the room was not correct. All our rooms (except the suites) have twin beds so that the rooms can be used as double (the two beds next to each other) or as twin with two separate beds. That is quiete a common standard. A coffee machine is only available in our suites but we have some kettles which we offer on request at the reception. We are really sorry that we could not meet your expectations but we hope that you will give us another chance. Sincerely, Raimund Höflinger - General Manager

17.04.2019

8/10

Clean room and friendly environment, not much amenities, Wifi and plenty parking space. Building is old with some noise on the floor when you walk.

Hotel reply

Dear Guest, Thank you for your positive review and taking the time to share your feedback. We have some kettles which we offer on request at the reception. Regarding the room amenities we would like to inform you that slippers, bathrobe and non-alcoholic drinks from the minibar are included in the room rate of our executive rooms and suites. We hope to welcome you back to our hotel very soon! Sincerely, Raimund Höflinger - General Manager

17.03.2019

10/10

Ideal combination for touring Vienna. Quiet but with easy public transport to the centre. A pity we couldn’t stay during the spring or summer to fully appreciate the surroundings and chill on the terrace overlooking the city.

Hotel reply

Dear Mr Ian, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon - maybe in summer, so that you can relax on the terrace overlooking the city. Sincerely, Raimund Höflinger - General Manager

17.03.2019

10/10

Good day! Everything was great. Loved the friendly staff, clean room, free parking. The only negative is the chair in the room that was very loose and there was a feeling that it would fall. But everything else is just super. The hotel is located in a very picturesque place, very large free parking, which is important for Vienna. We walked from the hotel to the center itself, it took 2 hours. But you can use public transport, bus + subway, it is 30 - 40 minutes. I recommend this hotel.

Hotel reply

Dear Mr Maxim, thank you for the great review of our hotel! We are very glad that you enjoyed your stay, especially the location of the hotel with the beautiful view. The city center is, as you could convince yourself of it, nevertheless easy and fast to reach in approx. 35 minutes. We hope to see you again very soon. Sincerely, Raimund Höflinger - General Manager

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