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Dear Mr. Wimmler, Thanks for sharing your thoughts and for choosing us for your lodging needs. It is great to read that you appreciated our friendly staff service. On the downside, it is sad that the room's cleanliness and upkeep fell below expectations. This is certainly not the impression we would like to leave any of our valued guests and we apologize for any inconveniences caused during your stay with us. Your feedback is important and has been raised with the management to help pinpoint areas that need to be worked on. Thanks again for sharing your experience. I am hopeful that we get the chance to make your next overnight better than the last. Safe travels, Irena Jarc Front Office Manager