Couple in the hotel lobby

Best price guarantee

On our website we guarantee our cheapest room rates available on the Internet.

If you make a reservation online on the Austria Trend website and find an identical offer with the same booking terms for a lower price within 24 hours from the conclusion of the booking, we will adjust the price of your existing reservation accordingly.

Conditions for the Austria Trend best price guarantee:

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  • the comparable offer must be for a stay in the same period and of the same length, with the same number of guests and in the same currency;
  • the comparable offer must be bookable both online and publicly;
  • the offer must be for the same hotel and the same room category and must include the same inclusive services (breakfast, half board etc.);
  • the comparable price must be inclusive of all booking and transaction fees;
  • the comparable offer must have the same cancellation / booking terms (cancellable / non-cancellable, payment terms);
  • promotions of tourist partners or consumer market chains such as Hofer Reisen or Tchibo.

 

Submitting a price claim

To submit a claim, please fill in the online form on our website within 24 hours from the conclusion of the booking and at least 48 hours before the date of arrival (according to the standard hotel arrival time).

The processing of enquires relating to the best price guarantee takes at least 48 hours per enquiry, so claims cannot be submitted if the original reservation is made less than 48 hours before arrival at the hotel.

If the claim fulfils all the conditions, after it has been verified the best price guarantee will take effect and you will receive a confirmation by e-mail. In the case of prepayment, the hotel will credit the difference to the previously charged credit card. All claims will be assessed within two business days.

If the best price guarantee is not applicable and you would like to cancel the reservation through our Austria Trend website, please note that the agreed cancellation conditions will still be applicable.

Incomplete or defective claims cannot be assessed. You will therefore be requested by e-mail to complete your claim.

Excluded rates

The following prices are excluded from the best price guarantee:

  • prices which are offered via non-transparent booking channels (such as booking portals where the name of the accommodation is only disclosed after the booking);
  • offers which are available via auction websites (e.g. ebay, vouchers, etc);
  • non-public prices for overnight accommodation, for example company rates, PEP offers, agreed contractual rates or closed user group sites;
  • Austria Trend member prices;
  • price differences which result from exchange rates, VAT etc.

 

Liability

Austria Trend Hotels reserves the right to change or terminate the best price guarantee and the terms and conditions of business at any time. Such changes will be announced on this site at least 48 hours before they become effective.

Austria Trend Hotels can refuse the best price guarantee despite an entitlement to it if it provides proof of deliberate misuse or manipulation aimed at exploiting it for a different purpose.

These conditions apply for bookings submitted for verification after 1 June 2017.